What does a senior technical associate do?
Senior technical associates are professionals who are responsible for supervising a team of technical associates that monitor and maintain the computer systems and networks for an organization. Under the direction of the technical director, these senior associates must perform tasks such as diagnose hardware and software faults and collaborating with field engineers to solve any complex problems. They must work with software application developers to create application software that provides project management and supports account transactions. Senior technical associates must also train computer technicians in performing troubleshooting on hardware and software applications.
Senior technical associate responsibilities
Here are examples of responsibilities from real senior technical associate resumes:
- Collaborate with other CSS team leads to ensure overall success of CSS.
- Create supporting data mapping documentation for use by QA and project managers to achieve customer sign-off of the new data source.
- Manage PowerPoint presentations using MediaShout.
- Develop responsive design in single page application by bootstrap CSS.
- Create custom tables, PL/SQL packages and maintenance form to support this process.
- Develop JSP's, strictly confining to the policy of no java use in them by using JSTL.
- Design and cultivate the SharePoint site collection, including schedule maintenance and troubleshooting of the SharePoint server farm.
- Code SQL DDL scripts, design, build and maintain re-usable PL/SQL packages of store procedures and functions.
- Work on few enhancement modules like hosting the java applet from VB.net application to display the tree structure component view.
- Complete report requirements specifications, design a database model, and write code in PL/SQL, VB.NET, and HTML.
- Resolve a network failure issue by debugging the code and using log files to find the root cause of the problem.
- Develop visualization tools and databases.
- Experience in overseeing Microsoft SharePoint realignment and overhaul projects.
- Create the system property sheet facility used for interactive debugging.
- Participate in architecture and design of a new generation of microservices.
Senior technical associate skills and personality traits
We calculated that 18% of Senior Technical Associates are proficient in Project Management, Hyperion, and Client Facing. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Senior Technical Associates that have these skills listed on their resume here:
- Project Management, 18%
Partnered with software application developer to create project management database in support of national account transactions.
- Hyperion, 11%
Designed and developed sales order outbound Interface for Hyperion reporting.
- Client Facing, 7%
Develop client facing documentation and training materials to align the web-based application with actual business use.
- Business Processes, 6%
Developed Automation Framework for Process Based Testing to help them integrate and run different business processes.
- Emerging Technologies, 4%
Evaluated emerging technologies and next-generation software, providing comparisons and making recommendations to upper management to assist in effective decision making.
- Java, 4%
Developed and supported trade allocation functionality using Oracle and Java.
Common skills that a senior technical associate uses to do their job include "project management," "hyperion," and "client facing." You can find details on the most important senior technical associate responsibilities below.
Customer-service skills. The most essential soft skill for a senior technical associate to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a senior technical associate resume shows how their duties depend on customer-service skills: "used various javascript, jsp, dom, html and css files for implementing the customer/user views. "
Listening skills. Many senior technical associate duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a senior technical associate will need this skill often in their role. This resume example is just one of many ways senior technical associate responsibilities rely on listening skills: "developed java code, java service, jms message listeners and handlers for processing the mms over mm7. "
Speaking skills. Another skill that relates to the job responsibilities of senior technical associates is speaking skills. This skill is critical to many everyday senior technical associate duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "acted as sme in banner student information system and addressed development teams' questions on solutions. "
Writing skills. senior technical associate responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what senior technical associates do with writing skills on a typical day: "involved in writing various servlets which route requests to appropriate enterprise java bean components and service the request. "
Problem-solving skills. Another crucial skill for a senior technical associate to carry out their responsibilities is "problem-solving skills." A big part of what senior technical associates relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to senior technical associate duties can be seen in an example from a senior technical associate resume snippet: "addressed and resolved all the issue related to unix environment and provided extended support whenever required by stakeholders. "
The three companies that hire the most senior technical associates are:
Compare different senior technical associates
Senior technical associate vs. Technical support services manager
A technical support services manager prepares and regularly reviews the approved emergency repair works, emergency maintenance works, responsive, and specialist contractors. Besides building professional team members to cut the contractors used, technical support services managers also partner with support services members over access, security, and work schedule. A technical support services manager defines and manages the hardware releases and software releases' quality assurance and quality control testing process. Also, they oversee the assigned on-site support-related services.
There are some key differences in the responsibilities of each position. For example, senior technical associate responsibilities require skills like "hyperion," "client facing," "business processes," and "emerging technologies." Meanwhile a typical technical support services manager has skills in areas such as "support services," "customer service," "customer satisfaction," and "itil." This difference in skills reveals the differences in what each career does.
Technical support services managers tend to make the most money working in the finance industry, where they earn an average salary of $81,317. In contrast, senior technical associates make the biggest average salary, $103,048, in the internet industry.On average, technical support services managers reach lower levels of education than senior technical associates. Technical support services managers are 11.1% less likely to earn a Master's Degree and 1.3% less likely to graduate with a Doctoral Degree.Senior technical associate vs. Technical support senior engineer
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real senior technical associate resumes. While senior technical associate responsibilities can utilize skills like "project management," "hyperion," "client facing," and "business processes," technical support senior engineers use skills like "customer service," "azure," "customer satisfaction," and "troubleshoot."
Technical support senior engineers earn a higher average salary than senior technical associates. But technical support senior engineers earn the highest pay in the telecommunication industry, with an average salary of $104,548. Additionally, senior technical associates earn the highest salaries in the internet with average pay of $103,048 annually.technical support senior engineers earn lower levels of education than senior technical associates in general. They're 8.8% less likely to graduate with a Master's Degree and 1.3% less likely to earn a Doctoral Degree.Senior technical associate vs. Technical director
A technical director is responsible for monitoring the technical efficiency of operations. Technical directors inspect audio and visual equipment, lighting systems for productions, and other technical processes. They ensure that all the equipment is in proper working condition, identify and troubleshoot defects, and deliver high-quality project results. They also monitor expenses, forecast sales reports, and create cost estimates for the systems needed for the project completion, following the clients' specifications to gain satisfaction. A technical director must have excellent communication and decision-making skills to manage operational processes with maximum accuracy.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior technical associate resumes include skills like "hyperion," "business processes," "strong analytical," and "oracle ebs," whereas a technical director is more likely to list skills in "business development," "architecture," "technical expertise," and "digital transformation. "
Technical directors earn the best pay in the technology industry, where they command an average salary of $134,759. Senior technical associates earn the highest pay from the internet industry, with an average salary of $103,048.When it comes to education, technical directors tend to earn similar degree levels compared to senior technical associates. In fact, they're 4.8% less likely to earn a Master's Degree, and 1.2% less likely to graduate with a Doctoral Degree.Senior technical associate vs. Technical support engineer
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Types of senior technical associate
Updated January 8, 2025
