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Top 50 Senior Technical Service Specialist Skills

Below we've compiled a list of the most important skills for a Senior Technical Service Specialist. We ranked the top skills based on the percentage of Senior Technical Service Specialist resumes they appeared on. For example, 13.9% of Senior Technical Service Specialist resumes contained Technical Support as a skill. Let's find out what skills a Senior Technical Service Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Technical Service Specialist:

1. Technical Support

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high Demand
Here's how Technical Support is used in Senior Technical Service Specialist jobs:
  • Compiled and redesigned archived technical support documentation, enhancing service and phone support.
  • Provide technical support to manufacturing areas regarding equipment, process and deviations.
  • Provided telephone technical support liaison for Field Engineers on customer location.
  • Provided first level technical support during problem determination and resolution.
  • Performed daily supervision of three shifts comprised of contractor and military technical support staff for 24/7/365 service desk coverage.
  • Provide Tier 2 Network Operations technical support for AT&T Wi-Fi customers at retail and hospitality venues.
  • Provide technical support via Phone and E-mail to Customers, Field Service Reps, and Sales Reps.
  • Performed first level technical support for customers during the recovery exercise or declared disasters on third shift.
  • Trained the Technical Support Group for understanding of device operation & product support to customers.
  • Trained new technical support staff until comfortable to work on the phones with customers.
  • Provided operational and applications technical support for gas flow, pressure and vacuum products.
  • Create fast, and easy to read documents to sustain technical support team.
  • Provided level 3 technical support for modem products.
  • Provide technical support and vacation relief as needed.
  • Provided advanced Technical support on Laptops and desktops.
  • Provided training and remote/onsite technical support.
  • Obtained Phase 6 approval and launched product Provided technical support to customers and Value Added Sellers for 3M Mill Roll Products.
  • Field Technical Support at all Tradeshows, Charity events, Shareholder meetings, Executive programs, and corporate events.
  • Provided technical support in a helpdesk environment for Domain names.
  • Document helpdesk tickets via Service Desk/Remedy Provide technical support to internal team members from multiple departments/divisions of Wells Fargo.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Senior Technical Service Specialist jobs:
  • Provided exceptional customer service as well as imperative knowledge that empowered others to communicate more efficiently and effectively.
  • Clear understanding of customer service with use of flexibility and professionalism.
  • Recognized by management for outstanding customer service in clinical setting.
  • Provided phone customer service to include product orders, installation scheduling, and customer satisfaction issues.
  • Provided superior technical and customer service support to the two largest accounts in Milwaukee area.
  • Created the instruction software manuals for clients and customer service employees.
  • Helped and instructed customer service inquiries for technical support.
  • Provided training to our Sales and Customer Service representatives.
  • Implemented training programs for new customer service employees.
  • Provide excellent customer service at all times.
  • Recognized for outstanding quality of customer service with numerous Service Excellence Awards and personal commendations fromco-workers and clients.

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3. Windows XP

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high Demand

4. Database

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high Demand
Here's how Database is used in Senior Technical Service Specialist jobs:
  • Programmed customer databases on proprietary software applications using Windows based operating system.
  • Replaced under warranty product and updated all appropriated Customer Service Databases.
  • Monitored TPX and CICS Regions, systems batch production jobs and spool files; monitored connectivity; administrated user databases.
  • Involved in Design and implementation of oracle 10g Data guard both physical/logical standby databases.
  • Have worked on different environments like test, development and production databases.
  • Involved in developing problem shipment buckets and Help material in the database.
  • Worked on OLTP and OLAP database systems.
  • Performed database and memory tuning using tools like STATSPACK, TKPROF, EXPLAIN PLAN, OPTIMIZER and SQL tuning advisor.
  • Managed Syteline ERP software database to enter completed production release packages for components and assemblies.
  • Managed ERP (Syteline) software database by entering completed production assemblies and components.

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5. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Senior Technical Service Specialist jobs:
  • Performed basic trouble shooting analysis of defective equipment.
  • Provided trouble shooting, diagnostics and repair service regarding equipment line.

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6. Internet

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high Demand
Here's how Internet is used in Senior Technical Service Specialist jobs:
  • Developed internal systems for the management of technical and product information, including internet and intranet systems.
  • Provided technical support to end-users via email in the areas of technical problem solving, Internet marketing, and promotional campaigns.
  • Transferred into the tech support call center answering calls from my home, troubleshooting and resolving internet issues.
  • Configured in-house and telecommuter pc's and laptops on network, internet, e-mail and web site connectivity.

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7. PCS

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high Demand
Here's how PCS is used in Senior Technical Service Specialist jobs:
  • Benchmarked and evaluated various models of PCs to determine alternative solutions to current hardware.

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8. SOP

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high Demand
Here's how SOP is used in Senior Technical Service Specialist jobs:
  • Generated Process Operating Manuals and Process Technology Manual (SOP's) for new and revamp process units.
  • Remain in compliance with company SOPs and regulatory bodies.

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9. Technical Documentation

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high Demand
Here's how Technical Documentation is used in Senior Technical Service Specialist jobs:
  • Prepared highly technical documentation such as Request for Proposals, User Requirements Specifications and Qualification Protocols, among others.
  • Produce technical documentation for customers on new software fixes and other solutions.

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10. Regulatory Documents

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high Demand

11. Unix

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high Demand

12. Ricoh

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high Demand
Here's how Ricoh is used in Senior Technical Service Specialist jobs:
  • Provide training to customers on the functionality of Ricoh products and network capabilities.
  • Assist IT services and implementation, before promotion to Ricoh TSE
  • Installed and maintained computer networks for multiple Ricoh customers.
  • Field support for Ricoh office solutions including but not limited to Printers, Scanners, Multifunctional devices and Faxes.
  • Worked with Pharos card reader system to ingrate card readers in Ricoh Copiers.

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13. LAN

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high Demand
Here's how LAN is used in Senior Technical Service Specialist jobs:
  • Provided technical expertise to clients to develop or enhance recovery methodologies, practices and recovery plans.
  • Recommend improvements to existing or planned logistics processes.
  • Planned and executed recognition events.
  • Implemented and ensured compliance with command strategy plans, JFIC policies, service standards, network and system security requirements.
  • Developed action plans consisting of additional training, troubleshooting, and increased follow up for retaining high value clients.
  • Retail customers include McDonald's, Ruby Tuesdays, Barnes & Noble, and Landry's Restaurants.
  • End user customers were steel or other metal coil processing plants, and automotive stamping plants.
  • Mentored and coached Financial Planning/Client Data, Bank/Integrated Service, and Licensing & Field Compensation teams.
  • Balanced the release of repair orders for Inventory to ensure daily shipments.
  • Installed and maintained LAN based hardware point-of-sale systems for the hospitality industry.
  • Planned projects and enhancements to be delivered on / under budget.
  • Gather requirements, develop and manage system project plans.
  • Provided second-level support for all LAN Administrators.
  • Provide education on health insurance plans to clients, providers and brokers including pre-service benefit quotes and research on authorization requirements.
  • Performed due diligence reviews on legacy components to glean information for planning of revision or repurposing of components for new products.
  • Level One Team Leader Three Mile Island, Crystal River, Hanford, others.
  • Designed and implemented LANs in College Campus Bookstores and inter-networked to their WAN.
  • Contributed to developing project plan, implementation, and adoption for LANDesk.
  • Authored LANDesk training material and provided instruction to LAN Administrators.
  • Created application packages in LANDesk and Novell.

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1 LAN Jobs

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14. CRM

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high Demand
Here's how CRM is used in Senior Technical Service Specialist jobs:
  • Integrate new and existing EP/CRM product sales/training with exceptional clinical support.

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15. Process Support

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average Demand

16. VPN

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average Demand
Here's how VPN is used in Senior Technical Service Specialist jobs:
  • Present instructional session with bi-monthly new hire MA Class to teach them how to use VPN and other remote applications.

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17. R

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average Demand
Here's how R is used in Senior Technical Service Specialist jobs:
  • Provide process, formulation, primary packaging technical support for pharmaceutical marketed products to solve supply, quality and regulatory issues.
  • Provide primary technical support for pharmaceutical manufacturing at associated contract manufacturers, suppliers.
  • Served as liaison/account representative for several vital employer and provider groups.
  • Interacted with data modelers, developers, application owners for gathering the required information and resolving various issues.
  • Answered inbound telephone calls with a smile in support of customer needs in a call center environment.
  • Support projects that will improve quality, improve supply reliability or reduce cost with brands as assigned.
  • Provided fluid exchanges on oil, transmission, radiator, A/C services, differentials and transfer cases.
  • Installed RAC on Oracle 10g and worked on ASM feature of Oracle and managed disk groups.
  • Cash handling, open and close register, balance till at beginning and end of shift.
  • Train the fresh talent pool of the team by shadowing, instructing and guiding them.
  • Performed high-volume benchmark testing for Walmart Product Development which advanced new concepts for store merchandise.
  • Validated and tested new benefit products, provider contracts, system rules and enhancements.
  • Performed queries and pulled reports using Microsoft Excel and Access for tracking/reporting purposes.
  • Inspected apparel textiles to meet Buyer, Product Development and customer expectations.
  • Assisted customers with escalated issues via telephone and email.
  • Have worked on backup/recovery, performance tuning.
  • Trained new employee's on all services.
  • Utilized Oracle Enterprise Manager (OEM), Grid control to manage users, privileges, profiles, and schemas.
  • Trained and mentored new technicians in the department Acted as liaison with IT department to troubleshoot test system issues.
  • Used impdp /expdp and SQL- loader to load data into tables.

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18. AIX

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average Demand
Here's how AIX is used in Senior Technical Service Specialist jobs:
  • Provided second level support for Windows 95/98, Windows NT/Workstation and AIX systems.

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19. Ethernet

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average Demand
Here's how Ethernet is used in Senior Technical Service Specialist jobs:
  • Configured and installed IBM Point-of-Sale and Back Office hardware loaded with proprietary software at the customer site on an Ethernet Network.
  • Installed 50 node Ethernet Network, Along with phone service when the firm moved locations.

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20. Ensure Compliance

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average Demand

21. OS

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average Demand
Here's how OS is used in Senior Technical Service Specialist jobs:
  • Worked closely with Development Team to document discrepancies in software and provided assistance in determining a solution to those discrepancies.
  • Generated accurate, quality work while working across several company divisions in a fast-paced environment.
  • Developed method comparison standard operating procedure for Microsoft office 2010 Excel software program.
  • Monitor and manage queues for escalated issues to ensure the most efficient turn times to resolution for our customers.
  • Convinced customers a cheaper product increases their total cost of manufacturing and improving product attributes would be more beneficial.
  • Run loss history reports (EMIS) and upload information into renewal files for underwriter review.
  • Reduced production costs by 10- 15% by eliminating a processing step for a critical customer.
  • Develop or maintain models for logistics uses, such as cost estimating or demand forecasting.
  • Help compose and refine the asset servicing income teams' daily procedures manual.
  • Opened and closed the store and executed various operational duties as required.
  • Provided second level post-installation hardware and software support to clients.
  • Identified and corrected software problems in diagnostic software.
  • Provided proposals and binders to brokers when necessary.
  • Worked with design engineers to successfully complete major roadmap and customer projects troubleshooting designs, assuring quality and reducing costs.
  • Established cross-training objectives implementing training programs for contractor and military staff utilizing best business/IT practices and service desk processes.
  • Spurred growth of Professional Services practice by developing and updating best practices for Lifecycle Management of Aerospace clients.
  • Garnered many ACE awards for rendering exceptional services resulting in customers meeting their RTO/RPOs.
  • Key accounts: Hannaford Bros. Corp. and Pioneer Plastics Corp.
  • Process analysis using PI by OSIsoft.
  • Managed the technical transfer of SEDLine manufacturing to west coast Hospira Facility.

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22. Fax Machines

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average Demand

23. Validation Protocols

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average Demand
Here's how Validation Protocols is used in Senior Technical Service Specialist jobs:
  • Generate and execute IQ, OQ, PQ and Validation Protocols.

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24. Performance Reviews

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average Demand

25. FDA

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average Demand
Here's how FDA is used in Senior Technical Service Specialist jobs:
  • Completed potential medical device reports for both consumers and our professional customers to ensure timely and efficient reporting to the FDA.
  • Key Accomplishments: Successfully maintained an ESD system subject to FDA auditing.
  • Supported FDA and Parexel audits.

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26. MM

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average Demand
Here's how MM is used in Senior Technical Service Specialist jobs:
  • Corrected grammar, punctuation and maintained electronic and written communication, distributed to appropriate teams; streamlined processes.
  • Communicate effectively with other departments within and outside company to deliver correct tempo of exchange.
  • Resolved many data communication problems with multiplexers and Intel controllers.
  • Demonstrated professional sales/service responsibilities and communication skills within the store.
  • Created, proofread and maintained electronic and written communication.
  • Communicated technical issues to internal and external customers.
  • Configured and distributed software packages for user community.
  • Positioned Enterprise Monitoring to deliver services to meet demands of Merck business community, comprised of 100,000 users worldwide.
  • Trained on ICIX, a platform which shares and manages documents, information and communication with customers.
  • Communicate with the customer on issue and when we start and at the end of the day.
  • Identified new PTFE dispersion opportunity with over $12MM in NPV (BB Project).
  • Recommend product route depending on the quality impact and the circumstances to the investigation.
  • Led projects from conceptual design to implementation with budgets up to $5 MM.
  • Provide technical and sales support to commercial dealers and end users.
  • Recommended new and replacement products relative to customer demand and needs.
  • Manage activities and communication with third party vendors and outsourcing partners.
  • Developed successful and efficient HOLD and RELEASE program at Commerce City.
  • Provided technical support for UOP's field engineers during pre-commissioning, commissioning & Guarantee Tests.
  • Implemented EMC Symmetrix Storage Area Network.

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27. IQ

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average Demand
Here's how IQ is used in Senior Technical Service Specialist jobs:
  • Generate Validation Plans, IQ protocols, IQ Reports, TMV protocols, TMV Reports and Validation Plans reports.
  • Transferred test stations and performed IQ.
  • Managed food applications team for Cargill Corn Milling business unit that created novel sweeteners and unique food formulations to demonstrate functionality.

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28. IP

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average Demand
Here's how IP is used in Senior Technical Service Specialist jobs:
  • Trained new team members; developed and maintained collaborative working relationships with team members by fostering a knowledge-sharing environment.
  • Implemented, supported and executed cleaning validations and equipment decommissioning process following quality, compliance and regulatory procedures.
  • Developed and completed engineering validation assessments to properly evaluate equipment and systems validation requirements.
  • Trained customers with operation, application and safety regarding equipment usage.
  • Evaluated vendor equipment in preparation for new product development.
  • Participate in cross training of responsibilities as appropriate.
  • Participated in Disaster Recovery Tests.
  • Maintained and presented data weekly in staff meetings, worked with leadership to determine the purpose and content of each meeting.
  • Evaluate existing IRS IT processes and develop the guiding principles, scope, vision and strategy for the Infrastructure Currency initiative.
  • Served in an advisory role for compliance with HIPAA, PCI or SOX standards based on individual client needs.
  • Participated in PFD/P&ID/HAZOP review engineering meetings as Technology Specialist & ensured fully operable units.
  • Fabricate, construct and/or modify new or special equipment, mechanical, engine parts as needed.
  • Supported IT system enhancements with script testing for bimonthly updates to the asset servicing processing system.
  • Possess excellent communication skills to foster relationships with company peers, clients, and management.
  • Installed, serviced, and repaired equipment at customer sites throughout two states.
  • Assist and approve shipment / dispatch requests by other Network Operations technicians.
  • Provide technical and leadership support for 3,000 employees in Mt.
  • Schedule vendor dispatches and process shipments for delivery via SAP.
  • Used Intercom Plus to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
  • Provided Equipment Custodian training to other ITECs to equip them with the right tools to accomplish the mission.

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29. Laboratory Analytical Methods

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average Demand

30. New Technologies Development

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low Demand

31. Stability Samples

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low Demand

32. Hardware Issues

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low Demand

33. Laboratory Support

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low Demand

34. Market Requirements

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low Demand

35. Customer Sites

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low Demand

36. Trade Shows

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low Demand
Here's how Trade Shows is used in Senior Technical Service Specialist jobs:
  • Marketed and Adversities the product through trade shows, cold calling and emails, market research, and online networking sites

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37. Lab Equipment

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low Demand

38. Alternate Processes

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low Demand

39. New Processes

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low Demand

40. Data Analysis

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low Demand

41. Test Procedures

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low Demand
Here's how Test Procedures is used in Senior Technical Service Specialist jobs:
  • Train employees in new test procedures, repair methods, assemblies etc.

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42. Validation Execution

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low Demand

43. Technology Transfers

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low Demand

44. Production Equipment

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low Demand

45. Sales Goals

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low Demand

46. Raw Materials

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low Demand

47. Linux

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low Demand

48. QA

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low Demand
Here's how QA is used in Senior Technical Service Specialist jobs:
  • Developed Training Curriculum for QA Manager Trainees for ConAgra Mills Involved in developing and improving Mill Assessment audit questionnaire.
  • Experienced auditing ConAgra Mills and helped the QA Managers on follow-up items.
  • Led multiple QA/UAT sessions molding customized solutions affecting 25,000+ end users.

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49. KPI

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low Demand

50. Verizon

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Senior Technical Service Specialist Jobs

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20 Most Common Skills For A Senior Technical Service Specialist

Technical Support

20.1%

Customer Service

14.9%

Windows XP

10.1%

Database

7.5%

Trouble Shooting

7.5%

Internet

4.5%

PCS

4.1%

SOP

3.4%

Technical Documentation

3.0%

Regulatory Documents

3.0%

Unix

2.6%

Ricoh

2.6%

LAN

2.6%

CRM

2.2%

Process Support

2.2%

VPN

2.2%

R

1.9%

AIX

1.9%

Ethernet

1.9%

Ensure Compliance

1.9%
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Typical Skill-Sets Required For A Senior Technical Service Specialist

Rank Skill
1 Technical Support 13.9%
2 Customer Service 10.3%
3 Windows XP 7.0%
4 Database 5.2%
5 Trouble Shooting 5.2%
6 Internet 3.1%
7 PCS 2.8%
8 SOP 2.3%
9 Technical Documentation 2.1%
10 Regulatory Documents 2.1%
11 Unix 1.8%
12 Ricoh 1.8%
13 LAN 1.8%
14 CRM 1.5%
15 Process Support 1.5%
16 VPN 1.5%
17 R 1.3%
18 AIX 1.3%
19 Ethernet 1.3%
20 Ensure Compliance 1.3%
21 OS 1.3%
22 Fax Machines 1.3%
23 Validation Protocols 1.3%
24 Performance Reviews 1.3%
25 FDA 1.0%
26 MM 1.0%
27 IQ 1.0%
28 IP 1.0%
29 Laboratory Analytical Methods 1.0%
30 New Technologies Development 1.0%
31 Stability Samples 1.0%
32 Hardware Issues 1.0%
33 Laboratory Support 1.0%
34 Market Requirements 1.0%
35 Customer Sites 1.0%
36 Trade Shows 1.0%
37 Lab Equipment 1.0%
38 Alternate Processes 1.0%
39 New Processes 1.0%
40 Data Analysis 1.0%
41 Test Procedures 1.0%
42 Validation Execution 1.0%
43 Technology Transfers 1.0%
44 Production Equipment 1.0%
45 Sales Goals 1.0%
46 Raw Materials 1.0%
47 Linux 0.8%
48 QA 0.8%
49 KPI 0.8%
50 Verizon 0.8%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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