Senior technical services representative job description

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course. We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations. Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company. We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Job Description
Weatherford is hiring for a Senior Technical Customer Service Representative for our Huntsville facility. This is a hands on, rewarding role where you will be providing experienced customer service for the oil and gas industry. You'll be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provides training, excellent benefits and fantastic career progression.
Our Senior Technical Customer Service Representative has responsibility for responding to routine inquiries and complaints from internal and external customers regarding products and services. You will process routine to moderately complex transactions on-line as well as researching and resolving routine to moderately complex problems and inquiries.
Responsibilities & Duties
Respond to quote requests from outside and inter-company customers. May be assigned key accounts or specific geographic area. Start to finish completion of quotes. Assist with sales of new or additional products Arrange for and coordinate transportation of product to customer as required. Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation. Contact customers via phone or in person and receive orders for products. Determine pricing for product(s) requested. Prepare change of address records, and issue change orders. Continuously expedite and report on order status. Maintain and update customer list, price list, etc. Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions. Must understand and comply with all safety rules and company policies of Weatherford. Work assignments carried out to the highest quality level. Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
Qualifications
Minimum of 5+ years of technical experience required Experience with technical customer service experience in the oil and gas industry preferred. Proficient verbal communication skills required Technical degree(mechanical or petroleum engineering) is preferred High School Diploma or GED required Bachelor's degree in Engineering preferred General knowledge of completion products for the oil and gas industry is preferred ERP knowledge required(i.e. JDE or SAP preferred) Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form Should be able to work and interact with all levels of personnel

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.
Job Description and Responsibilities:
Responsible for both field sales and job site service delivery, providing technical support to the customer on specific products and their applications.
Responds to customer's request and stays current in knowledge of new products and services.
Receives direct support from Business Development and communicates closely with PSL Delivery and Business Development teams.
Identifies opportunities to enhance solutions to customers' specific drilling and workover requirements.
Tracks and analyzes the performance of products, equipment, personnel, and operating results with the goal of improving performance.
Provides feedback to marketing, PSL, and BD on customer needs, competitors, technology requirements, and other pertinent issues within assigned territory.
Although assigned to specific PSL, identifies opportunities for other PSL Delivery teams.
Has exceptional skills within the assigned PSL and a general knowledge and understanding of other service functions.

Qualifications:
Typically requires an undergraduate degree or equivalent field experience and detailed technical knowledge and applications of products in the PSL, and company required training.

World Class Benefits:
Medical, dental, vision, coverage in additional to life and disability insurance plans
Paid Vacation Days, Paid Holidays and the ability to purchase additional days off
Retirement and Savings (401K) Plan with matching contribution
Family Care program including paid time off to care for sick or injured immediate family members, adoption reimbursement, paternal and maternal leave for baby bonding and more.
Employee Job Referral Bonus Program
Employee Stock Purchase Program
Educational Assistance

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and /or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available including up to a Senior Technical Services Representative - MPD (Managed Pressure Drilling)/RCD (Rotating Control Devices).

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location
6155 W Murphy, Odessa, Texas, 79763, United States

Job Details
Experience Level: Experienced Hire
Job Family: Sales & Marketing
Product Service Line: Testing and Subsea
Full Time / Part Time: Full Time
Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

Grundfos North America is seeking an experienced Senior Technical Customer Service Representative (Senior CSSC Front Line Representative) to join its Water Utility - Groundwater team.

The Senior CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by company guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Order Entry related support to Customers and sales teams. Support, managing and optimizing Customer inquiries to allow for timely completion.

This position reports directly to the CSSC Supervisor and will operate on a hybrid schedule out of any of our US locations: Lenexa, KS, Brookshire, TX, Fresno, CA, Aurora, IL or Allentown, PA. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.
**Why Grundfos?**

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united, powerful team, yo u too can drive this change no matter your role.

**What is the job about?**

The Senior CSSC Front Line Representative will:

+ Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.

+ Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.

+ Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.

+ Assist customers with order progression & supply chain issues.

+ Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.

+ Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability.

+ Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.

+ Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).

+ Consolidate shipments when necessary for complex project sales.

+ Ensure extra documentation when handling export sales.

+ Record Customer complaints and requests for Customer product returns.

+ Material master data full view creation / Local product material master data creation.

+ Analyze statistic data to determine adherence to agreed Service Level Agreements.

+ Plan, prioritize work tasks to ensure service delivery is not comprised.

+ Apply broad knowledge across the functional area and have a deep knowledge base and technical/business understanding.

+ May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes. May also provide overload support for the Customer Sales Center Representatives.

Other duties assigned may include:

+ Order-related tasks provided by leadership.

+ Provide 2nd line support to resolve incoming inquiries.

+ Manage and coordinate the work allocation & prioritize across the business using relevant tools.

+ Support the management team with strategy deliveries and various sales activities.

**What do you need to apply?**

Associate's or Bachelor's Degree in a technical field or 3-5 years work experience in an inside sales or customer service role and:

+ Pump Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).

+ In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.

+ Knowledge of business structure, products and key market needs to create a successful Customer centric experience.

+ In-depth knowledge of customer service software, databases and SAP CRM/SD/MM.

+ Current with relevant technology and trends and applications.

+ Proficiency in MS Office applications.

+ Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

+ Excellent written and spoken English.

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.

**About Grundfos**

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.