Senior technical services representative jobs near me - 186 jobs

Immunovant, Inc. is a clinical-stage immunology company dedicated to enabling normal lives for people with autoimmune diseases. As trailblazer in anti-FcRn technology, the Company is developing innovative, targeted therapies to meet the complex and variable needs of people with autoimmune diseases. The Role: The Senior Director, Drug Product will report to the Executive Director (Device Engineering and Drug Product) and will be responsible for leading formulation and manufacturing process development, technical transfer and clinical/commercial manufacturing for drug product processes. This position will work closely with drug delivery/device development to ensure the integrated development and manufacturing for combination product is in place. This position must work collaboratively with the various functional areas, including manufacturing operations, process and device development, analytical development, packing labeling, distribution, quality, regulatory and clinical operations, both internally and at CDMO/CMO companies. This role will be a key contributor within the CMC organization at Immunovant. The successful candidate will be a confident specialist with a proven track record in managing and leading drug product manufacturing for subcutaneous administration in the biotech and/or pharma industry. Key Responsibilities: Lead the formulation development, process development, and manufacturing strategies in the design and implementation of stable formulations of monoclonal antibodies for subcutaneous administration via pre-filled syringe and vials; Provide oversight of ongoing drug product production for clinical and commercial processes, ensuring supply continuity. Provide technical and scientific direction to CMOs and external laboratories to ensure project deadlines and performance standards are met; Lead the development/optimization of scalable, efficient, and cost-effective formulation efforts; Responsible for technical leadership in issue resolution with CMO partners, including design of experiments and interpretation of results; Oversee the preparation of technical reports, data summaries and CMC related documents required for various regulatory submissions. Oversee the development of technical transfer protocols and supervise the transfer of drug product manufacturing processes into cGMP drug product manufacturing facilities. Perform due diligence as needed on potential partners for fit synergies with the current portfolio. Provide oversight to combination product related activities and documentation Review analytical and clinical data to make scientific conclusions. Maintain current knowledge of regulatory environment, specifically requirements for CMC sections of clinical registration submissions Create and review technical documents, reports, and presentations for cross functional teams. Manage SOPs, change controls, deviations and CAPAs with thorough knowledge of Good Manufacturing Practices. Qualifications: PhD with 6+ years of experience, Masters with 10+ years of experience, or Bachelors with 12+ year of experience in pharmaceutical sciences, biochemistry or another relevant field; Relevant biopharmaceutical industry experience with experience in drug product manufacturing of biologics (monoclonal antibodies preferred) for subcutaneous administration; Depth of experience in formulation and drug product process development of biologics delivered subcutaneously; Demonstrated ability to successfully work with and influence contract manufacturing partners while maintaining a positive working relationship; Proven leadership in management of CMO production; Ability to work/lead in a dynamic group that takes a multi-disciplined team approach to executing and achieving departmental and corporate goals; Hands-on, roll-up-your-sleeves approach with high sense of urgency and drive for results; Demonstrated communication, problem-solving, leadership, and negotiation/decision-making skills; Ability to think outside of the box and challenge the status quo; Natural entrepreneurial spirit with unrelenting dedication to delivering results; Desire to work in a fast-paced, innovative environment; Natural collaborator who enjoys working on a cross-functional team Work Environment: The position will be remote; Dynamic, interactive, fast-paced, and entrepreneurial environment; Domestic or international travel required (10-20%) Salary range for posting$260,000-$275,000 USD Compensation is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Equity and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, dental, vision, 401k, and other benefits, including unlimited paid time off and parental leave.

FHI 360 is seeking a qualified candidate who will serve as a Monitoring, Evaluation and Learning (MEL) Technical Advisor for a potential new project funded by US CDC that seeks to build upon activities to support Global Health Security (GHS) through implementation of programs and activities that focus on protecting and improving health globally through partnerships with Ministries of Health and other governmental institutions. This work will build on lessons learned from the global COVID-19 outbreak and other significant public health events. The main outcomes of this work are to: a) Improve prevention of avoidable epidemics including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens; b) Improve ability to rapidly detect threats early, including detecting characterizing, and reporting emerging biological threats; c) Responding rapidly and effectively to public health threats of international concern. Job Summary: If the prospective project is awarded to FHI 360, the position provides MEL technical guidance to the US CDC- funded Global Health Security (GHS) project. Provides final authorization and approval of the MEL portions of the project design, based on the design and direction set by technical leadership. May manage other professional staff members. Leads MEL project activities and sub activities and assists with project implementation. Ensures project MEL activities are on track with work plans, with technical expertise informing project implementation. Oversees MEL activities timelines and budgets. Assists in the development of donor reports and presentations. Successfully contributes to project design, budgeting, and recruitment efforts. They will develop project indicators for use by the project team. Accountabilities: Technical Requirements: Provide technical leadership in a MEL and / or project wide activity. Demonstrates good judgment in selecting MEL methods, techniques, and evaluation criteria for obtaining solutions, with some supervision. Networks with key internal MEL personnel. Performs other duties as assigned. Project Design Implementation: With technical oversight, provide MEL in design, development, planning, implementation; and capacity- building of MEL aspects of the project Creates MEL project plan, within the given resource and financial constraints Leads the day-to-day MEL activities of the project. Maintains constructive dialogue and MEL technical exchange with field counterparts and MEL staff members. Develops project MEL tools, standard methods, techniques, and systems for both qualitative and quantitative analysis. Participate in funder meetings and provide MEL technical input. Capacity Building, Training and Supervision: Develops and implements MEL capacity building interventions for the project. Identifies MEL strategies to address training gaps. May supervise or provide technical guidance to other MEL project staff members. Project/Program Reporting: Collates and uploads MEL output and deliverables data to sponsor data systems. Contributes to preparing and delivering presentations to the donor on progress. Helps in the development and review of work plans. Serves as the primary author for MEL deliverables (e.g., reports, presentations, technical manuscripts). Gathers and aggregates data to provide a summary / high level overview for decision making. Quality Assurance: Ensures MEL technical deliverables are consistent with best practices in the industry / subject and meet funder contractual obligations Identifies areas for improved efficiency or effectiveness within prescribed MEL parameters, and institutes enhancements to procedures. Applied Knowledge & Skills: Ensures appropriate and timely technical support for field projects. Ensures the quality of implemented MEL activities and systems at all levels. Conducts routine coordination with employees and consultants, on-site and in the field. Strong MEL knowledge and skills and solid understanding of MEL concepts, principles and procedures. Has the ability to manage MEL aspects of projects, set realistic priorities, and plan for the successful implementation of activities. Proficient writing and verbal communication skills. Relevant computer software skills (including, at a minimum, the standard applications in MS Office). Ability to manage their own work to job and performance standards. Must be able to read, write and speak fluent English . Problem Solving & Impact: Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs. Effectively applies MEL knowledge to solve problems. Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches. Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds. Decisions and actions impact primarily workflow, project processes and timeframes. Problems encountered are varied, requiring review of practices and precedents to resolve. Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines. Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional. Supervision Given/Received: May supervise junior MEL staff members. Coordinates own MEL workflow and sets individual MEL priorities. Works under general guidelines for completion and accuracy as determined by the supervisor. Accomplishes results through lower-level staff managers or through experienced staff who exercise independence in their assignments. Serves as mentor to more inexperienced MEL staff. Reports to the Project Director/PI. Education: Master's Degree or its International Equivalent in Knowledge/Information Sciences, Public Health, Epidemiology, Statics, Behavioral, Life/Social Sciences, International Development, Human Development or Related Field. Project Management (PM) Certification preferred. Experience: Typically requires 8+ years of relevant experience in technical implementation of large projects and/or programs - may manage activities of lower-level staff, however, main function is individual contributor. Documented experience providing technical assistance, capacity building and business development in MEL. Prior work experience in a non-governmental organization (NGO), government agency, or private organization. International or Domestic (US) Program Development or Program management preferred. Typical Physical Demands : Typical office environment. Ability to spend long hours looking at a computer screen and doing repetitive work on a keyboard. Ability to sit and stand for extended periods of time. Ability to lift 5 - 25 lbs. Technology to be used: Personal Computer, Microsoft Office 365 (i.e., Word, Excel, PowerPoint, TEAMS/Zoom, e- mail), office telephone, cell phone and printer/copier. Travel: 10% - 25% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 110,000 - 135,000 annually International hiring ranges will differ based on location” This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Product Support Specialist for Oncology Software & IT Solutions delivers expert incident and escalation management, orchestrates major incident responses, and ensures seamless release readiness. This role combines deep technical expertise with cross-functional collaboration to troubleshoot complex healthcare IT environments, drive knowledge sharing, and support continuous learning initiatives. Product Support Specialist - Oncology Software & IT Solutions: Responsibilities: * Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed) * Efficiently orchestrating Major Incident Management situations * Participating in Release Management processes to become familiar with products/updates prior to release * Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends * Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority * Support Knowledge Management program with a commitment to “never solving the same problem twice” * Conducting formal and ad hoc training sessions for field personnel * Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field. * Participating in the emergency phone support and weekend standby rotation * Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required. Qualifications: * Formal training/education in Information Technology (IT) or related fields. Bachelor's degree preferred * Extensive experience troubleshooting complex client/server software and networks. * Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired * Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL) * IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.) * Emotional & Social Intelligence with the ability to interact effectively with co-workers across all levels of the company * Applies a strong culture of continuous learning and personal development. * Excellent verbal, written, and interpersonal communication skills * Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL) * Familiarity with Quality Frameworks (ex. Lean Six Sigma) Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $78,380 - $107,778 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at *****************************************************. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose! We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. * Career Growth: Clear pathways to advance and develop your career * Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan * Purpose-Driven: Create meaningful impact in the communities you serve * Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here! Job Overview The IT Service Center Support has frequent contact with Coke Consolidated business partners, employees, customers, peers, and all levels of management. Our Service Center Support Technicians joyfully respond to needs with an eagerness to serve. Therefore, the technician will provide quality telephone support for IT hardware and software-related issues, with a high degree of customer satisfaction and promptly. Responsible for researching, resolving, and responding to complex questions following current high standards. The IT Service Center Support should have advanced computer troubleshooting skills and have a deeper understanding of Coke Consolidated's processes. Duties & Responsibilities * Assists teammates telephonically, electronically, and in-person on a wide array of support requests, including diagnostic support relating to functionality of software, troubleshooting, daily network operations, etc., while demonstrating a high level of customer service * Observes problem trends in order to report on frequent issues and documents learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, etc. in order to improve the team's ability to respond quickly to needs * Initiates and, or follows up with ServiceNow tickets for teammate issues and concerns * Escalates complex problems or issues to the next tier of support or the appropriate Center of Excellence for timely resolution * Assists teammates across the organization with the use of our self-service portal and knowledge base to fulfill future needs independently when practical to do so * May perform other duties as assigned Knowledge, Skills, & Abilities * Positive Attitude - The role requires a positive attitude and a servant's heart while proving Coke Consolidated customers with a single point of contact for all IT Business and Technical issues * Eagerness to Learn - Continuous learning is required as Coke Consolidated's systems and processes continue to change. Learning these systems and processes increases the quality of service and allows greater resolution without forwarding it to Tier 2 support teams * Personal Pride and a Dedication to full Ownership - The role requires a self-drive, intrinsic motivation to serve people to improve their day, lives. This displays itself through high attendance, so teammates aren't carrying the workload by themselves, humbly seeking and applying feedback to improve their service and a desire for continuous improvement * Provide insight and suggestions about ways to improve the Helpdesk and Support functions within IT * Flexibility - The need to work any shift on the 24,7 Service Center, includes possibly serving on nights, and weekends * Be available to provide additional coverage when Coca-Cola Consolidated has major system implementations * More advanced technical knowledge, experience, and understanding of computers, networks, and applications to be able to troubleshoot issues * A Service Center Support is required to know enough about all our systems and processes to gather data, troubleshoot possible solutions, and if unable to resolve, document enough of the troubleshooting steps to pass along to the next tier for resolution * They are also relied upon to help the Support Technician 1 employees in answering questions, to improve their knowledge and understanding Minimum Qualifications * High school diploma or GED * Knowledge acquired through 5 to up to 7 years of work experience Preferred Qualifications N/A Work Environment Training Schedule: * The role begins with in-office training, which will most likely take place from 8:00am to 5:00pm, Monday through Friday, and typically lasts one to two weeks. Post-Training Shifts: * Once training is completed, the position becomes fully remote. * Shift assignments are based on seniority, so the candidate will likely be scheduled for one of the mid-day shifts during the week, such as: * 9:00am - 6:00pm * 10:00am - 7:00pm * 10:30am - 7:30pm (Monday through Friday) #LI-AF1 Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law. Nearest Major Market: Charlotte

Job DescriptionBenefits: 401(k) Dental insurance Paid time off Vision insurance BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations. For more information about the company please visit ************************ Responsibilities: - Product technical support for BECs 4G LTE, FTTx, xDSL, M2M/IoT products and BECs Cloud Management platform. - Work and support customers to design network architecture and applications - Provide solution for field technical and configuration issues - Assist customer in network configuration and troubleshooting. - Provide customer demonstration of configuration of BEC products. - Support regional sales team to complete successful product trials & evaluations - Perform technical training and education to customers - Travel to customer sites to support lab testing and/or field trials Qualifications: - 3 or more years of product support experience in telecommunication, IT/computer, data networking industry - Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols. - Familiar with Telco, ISP and wireless carriers network equipment and operations - Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies - Hard working and willing to learn new skills and technologies - Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required. - Speaks Mandarin prefer - 20% domestic travel may be required Work remote temporarily due to COVID-19.

Product Support Specialist Travel Required: 70% This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Louisiana territory and the selected candidate must reside in one of these areas. Main Duties and Responsibilities * Identifies and resolves customer concerns with Genie AWP products * Assists customers with their service training needs and information * Assists engineering as requested with the improvement and development of Genie AWP products * Assists all customers with the safe and proper operation of Genie AWP products * Requires up to 70% travel (fleet vehicle provided) in Louisiana Required Qualifications * Must be located in - * High school diploma or equivalent * 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar) * Must have strong interpersonal and communication skills * Valid driving license with clean driving records * Knowledge of construction equipment Preferred Qualifications * Excellent problem-solving skills * Great attitude and high energy * Excellent learning and training skills * Can work independently or in a team environment * Detail oriented with strong problem-solving skills * The ability to manage multiple tasks despite frequent interruptions * Strong orientation towards quality, safety, and continuous improvement * Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support * Hands-on knowledge of Genie product line is desirable * Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices) * Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products The salary range for this position is $79,200.00 - $90,000.00 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at **********************************. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist II, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions * Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. * Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. * Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. * Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. * Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. * Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. * Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. * Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. * Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience * Bachelor's degree in a related field or equivalent professional experience. * Typically 4-6 years of product support experience, including advanced troubleshooting. * Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities * Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. * Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. * Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. * Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. * Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. * Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. * Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. * International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding. We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers. The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk! You will: Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates. Who we're looking for: You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). You're comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. You write and communicate clearly, adapting your tone to varied audiences. You thrive in fast-paced and collaborative environments, and you're eager to learn and grow with a high-growth SaaS company. You're located in LATAM or the US and can comfortably work within US time zones. Nice to have: Prior experience working remotely with distributed teams. Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain. A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created ************************** You can listen more about us here: ********************** We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

The Product Support Specialist provides a technical evaluation, investigation, and product support to HCUS customers and internal departments. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new assignments and may provide guidance to other personnel on day-to-day and routine assignments. Offers mentorship to others on technical and product knowledge and operating procedures. To meet the needs of our customers, work outside normal business hours and holidays are required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and responsibilities Performs hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements. Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues. Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques. Along with Product Management, works with OEMs, suppliers and other HCUS departments to identify optimal hardware and software components to support HCUS medical imaging products. Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process. Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization. Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education. Ensures that problems and solutions are effectively documented into a product knowledge database. Assesses new techniques and current work practices to reduce service costs and increase service efficiency. Participates in customer site visits, as necessary. Short notice and/or overnight travel, as required, to work on customer systems. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications Bachelor's degree in computer science, Information Systems, Electrical/Mechanical Engineering, or other related field with a minimum of 8 years technical support related experience or comparable education and work experience. Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business. Experience with Case Management tracking tools. Advanced working knowledge of current network technologies. Advanced working knowledge of current IT technologies and common business productivity software, eg: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc. Superior communication and interpersonal skills, excellent telephone manner. Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment. Advanced working knowledge of Microsoft Operating Systems and virtualization technologies. Excellent organizational and multi-tasking skills. Physical requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities. The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel Occasional (up to 25%) travel may be required based on business need. Salary and Benefits: $38.46 - $47.93 (depending on experience) Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

Summary: Dime Community Bank (Dime) is currently hiring for a Treasury Management (TM) Product Support Specialist II to work remotely as a member of Dime's Call Center. The Treasury Management (“TM”) Product Support Specialist II will be primarily responsible for providing all methods of assistance to customers with TM products. Prior business banking experience required. Salary commensurate with experience, ranging from $50,000 to $60,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location. All applicants need to attach a recent resume. This is a remote role. Responsibilities: Onboard all TM products working with the TM Sales and TM Operations teams. Adhere to all policies and procedures regarding TM products and their temporary and permanent approvals. Assist customers with any TM products including Bridge Business Connect, Remote Deposit, Wire and ACH Processing. Use problem solving methods to listen, empathize, apologize, react, and notify the customer of a solution. Answer inquiries and resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Convey information to customers in a clear, compelling way that will positively influence their thoughts and actions. Sell additional services by recognizing opportunities to up-sell accounts; explain new features. Answer all inquiries regarding the TM Department's service/product promotions and advertisements. Protect confidential customer information and ensure that customer identity is always certain, in compliance with Call Center work procedures. Monitor for suspicious account activity and take necessary action to mitigate risk to protect Dime and our customers from potential loss. Fulfill all assigned responsibilities as described in applicable operational procedures with minimal supervision. Maintain knowledge of and comply with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (VSA), Reg CC, privacy-Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy ACT (RFPA) identify theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC. Seek opportunities to enhance knowledge of Dime's products and services as well as solutions to satisfy customer needs. Other responsibilities include: Assist with scheduling of the TM Service Team, which includes any overtime on Friday evenings and Saturdays. Handle the higher level of service for all TM products with ease and confidence. Provide training of TM products to TM Product Support Specialist I staff. Provide guidance and authority of the TM Service team. Be able to handle any internal team conflicts with quick and amenable resolutions. Manage the Sharepoint ticket system. Delegate to other members of the team when needed due to volume or absences. Be a point person for any issues that need escalating. Manage the follow up of issues that have been distributed to other departments. Continuously provide information to team members and assure their understanding of the subjects. Maintain open communications with the TM Sales team of any issues or changes that would impact their daily contact with customers or responsibilities. Qualifications: High School Diploma or equivalent. Prior business banking experience required. Strong computer skills required (Microsoft Office including Outlook, Word, Excel, and PowerPoint).

Kokosing (***************** is one of America's 40 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors. Kokosing's services include heavy civil/industrial construction such as highways, bridges, underground utilities, water/wastewater facilities, and marine construction. For over 70 years, Kokosing has successfully attracted the most qualified technical personnel in the construction industry by offering visible challenges, superior quality, and attractive rewards. With over $2.8 billion in annual sales and a commitment to its workforce, Kokosing is the winning team. Job Description: Position Summary: The Technical Coordinator serves as a key liaison between Kokosing Construction Company (KCC) and Original Equipment Manufacturer (OEM) dealerships, ensuring timely resolution of equipment-related service requests and technical issues. This role supports field operations and shops by managing technical documentation, coordinating service activities, and facilitating communication across departments and external partners. Key Responsibilities:Service Coordination: Coordinate all service request activities between KCC and OEM dealerships to resolve product issues efficiently and effectively. Warranty Oversight Review the Weekly Warranty Expiring Report and communicate relevant updates to stakeholders to ensure timely action. Track common warranty related occurrences that could affect fleet and communicate back to responsible dealer for support/scheduling. Oil Analysis Support: Act as the primary point of contact for the Oil Analysis Expert, relaying findings and troubleshooting guidance to field personnel. Technical Documentation Management: Review and upload Product Service Reports (PSRs) to SharePoint. Maintain up-to-date parts and service manuals on SharePoint for easy access by the team. Information Distribution: Control and distribute technical information, including electronic service publications and OEM service letters, in coordination with support operations. Field Support: Provide occasional on-site assistance to field service technicians during complex troubleshooting scenarios. Product Modifications: Serve as the point of contact for product modifications, including fabrication and customizations, ensuring proper documentation and communication. Service Inquiry Handling: Respond to incoming service-related questions from shops and field personnel. Address basic inquiries and escalate complex issues to the Equipment Manager as needed. Fault Code Monitoring and Analysis: Monitor equipment fault codes using telematics and diagnostic tools. Analyze fault trends and escalate recurring or critical issues to appropriate service teams. Provide guidance to field technicians based on fault code data and assist in developing proactive maintenance strategies. Remote Service Troubleshooting: Utilize TeamViewer to assist in troubleshooting of issues w/technicians in field and remote shop operations. Work with team to develop OEM remote services program to drive innovation in preparation of making repairs in field. Qualifications: Basic understanding of the heavy earthmoving industry. Completion of foundational courses in engines, hydraulics, and electrical systems. Strong organizational and communication skills. Ability to travel occasionally to support field operations. Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc. Previous experience with OEM service software (CAT ET, JD Service Advisor, Cummins Insite) Kokosing is an equal employment opportunity/affirmative action federal and state contractor. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Product Support Specialist I you will provide enterprise level technical support to Customer, Partners and the Field Service Team for moderately complex and escalated issues from the Technical Support Specialist team. In this role you will drive complete resolution to complex issues assessment of need for further escalation to PSS II team as part of a tiered intake and resolution team. As a product expert with significant product knowledge, you are expected to quickly address all incoming inquires delivering timely “service by phone” while delivering an overall extraordinary Customer experience. You will be called at times of critical Customers issues with no apparent method or ability from tech support team to resolve capital equipment issues. In this role you must manage the situation to de-escalate while resolving the issue(s) or ensuring smooth hand off to appropriate team member. This role may be located at a business location or remote work environment, based on business needs determined at business leader discretion. What You'll do as a Product Support Specialist I Act as the front line interface to Technical Support team as an escalation point, with Field Service Representatives, Specialists and Customers as it relates to complex and escalated technical troubleshooting. Assist with the development of support strategy and reports on the status of the repair as required. Provide expert level technical support and expertise on a broad range of STERIS capital equipment products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assist others on-site (Customer) troubleshooting/technical support as required. Troubleshoot capital products, document all critical failures in real time, independently develop solutions and initiate corrective action for high level issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools, including working with cross functional stakeholders in timely effective manner. Maintain equipment-related technical proficiency across multiple capital equipment product lines. Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. Collect and assess complex engineering data to determine opportunities for all STERIS product and process improvement. Partner with Technical Support and Product Support Specialist II to identify trends and issues that require resolution or feedback to engineering and technical training teams. Assist in the development and enhancement to service procedures as a result of thorough analysis and technical problem solving by collecting and assessing engineering data to determine opportunity for improvement. Participate in regular product and computer skills update and new product release training to maintain and enhance technical support skills. Perform initial review of technical documentation and association of Product, Problem, Resolution & parts for service data bases. Develop service kits and qualify service replacement parts. Travel may be required to resolve a complex issue at a Customer site. Serve as a key contributor to Service Engineer on NPD Serviceability Review and other key activities on new product development as needed. The Experience, Skills and Abilities Needed Required: Associate's degree or equivalent and a minimum of 5 years related experience servicing and repairing biomedical type equipment or related equipment (mechanical, electronic, electromechanical, etc.). Minimum of 9 years related experience accepted in lieu of degree. Demonstrated advanced technical problem solving and collaboration skills coupled with extraordinary Customer experience skills. Proven aptitude in managing multiple task in a fast-paced, dynamic environment while meeting critical SLA's. Preferred: Prior experience as a FSR, Technical Specialists or relatedfield equipment equivalent is preferred. Other: Must have ability to read electrical schematics, mechanical drawings, troubleshoot associated issues & isolate a fault to a cause by gathering relevant facts from caller. Demonstrated mechanical aptitude (hands-on capability, etc). Demonstrated ability to use meters, gauges, and hand tools. Demonstrate excellent verbal and written communication, both with internal employees as well as Customers and external vendors. Must demonstrate a high level of professionalism, confidentiality, and integrity. Must demonstate a desired level of Customer experience to internal and external Customers. Must be a highly motivated, self-starter who can work in a fast-paced environment and handle multiple projects simultaneously. Must be able to effectively interface with various departments and levels inside and outside of the organization in order to expedite tasks. Ability to prioritize work, handles multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and re-prioritize. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental, and Vision benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity & Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $64,175.00 - $83,050.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist II, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience Bachelor's degree in a related field or equivalent professional experience. Typically 4-6 years of product support experience, including advanced troubleshooting. Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure

What you will do We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance to our North American clients. This role is responsible for troubleshooting, resolving technical issues, and ensuring customer satisfaction through timely and effective support. The Johnson controls global products fire detection systems portfolio includes Simplex, Autocall and also various types of systems such as addressable, conventional fire detection and associated products. You will be in direct contact with system partners, commissioning field technicians. As a member of the technical support, you will collaborate closely with other departments including sales, customer service, inside sales, marketing, training and R&D. Remote or On-site within North America How you will do it As technical support specialist, you will provide product support to customers and sales teams. You will support the full product range from JCI Global fire detection products, using Company produced software tools to provide solution on site or to assist customer requirement. • Respond to customer inquiries via phone, email, and chat in a professional manner. • Diagnose and resolve hardware, software, and network-related issues. • Escalate complex problems to higher-level support or engineering teams when necessary. • Document issues, solutions, and customer interactions in the support system (Salesforce). • Provide guidance on product usage, updates, and best practices. • Collaborate with cross-functional teams to improve support processes and customer experience. Create and maintain the Articles in Salesforce. Site visits to new or existing installations when required. • Participate in training sessions to stay current with product updates and industry trends. Product specific training will be provided to support constant personal professional development. You will communicate with field technicians and colleagues from within JCI global products and our associated dealers. What we look for Required • Associate or Bachelor's degree in electrical/electronics or relevant experience in the Fire Detection industry. • Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry.. • Strong knowledge of operating systems (Windows, mac OS, Linux) and networking fundamentals. • Familiarity with ticketing systems (e.g., Salesforce, Jira). • Excellent communication and problem-solving skills. • Ability to work independently and manage multiple priorities. • Bilingual (English + French or Spanish) is a plus. 🌟 Desired Skills • Experience with cloud platforms (Azure, AWS, Google Cloud). • Knowledge of cybersecurity basics and data protection practices. • Customer-first mindset with patience and empathy. • Ability to explain technical concepts to non-technical users. • Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools Willingness to travel HIRING SALARY RANGE: $91,000 - 114,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Ideal candidate will be local to the greater Columbus, Ohio area! **What Strategic Sourcing - Indirect contributes to Cardinal Health** Global Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages that benefit customers, suppliers and patients. Develops and executes strategic plans by leveraging market intelligence, industry knowledge and cross-functional collaboration. Competitive advantage is created through supplier selection and management, contract negotiation, supply chain optimization and risk mitigation. Strategic Sourcing Indirect is responsible for developing and executing strategy to source indirect goods and services to support our business stakeholders and programs. Perform analysis in order to select supplier and negotiate best value for Cardinal Health. Provide supplier relationship management and contract compliance management, including maximization of financial deliverables and risk mitigation. May work within various procurement systems to execute purchase orders and resolve technical issues as identified. **_Job Summary_** The Advisor, Strategic Sourcing is responsible for end to end sourcing for an indirect category(ies). This job develops relations with category business partners to understand and determine the sourcing needs of the business. The Advisor Strategic Sourcing executes the competitive bid, negotiation, contracting processes and/or technical continuous improvement for assigned commodities or services. This job leverages spend analytics and market intelligence to identify cost optimization opportunities in the sourcing of goods and services. **_Responsibilities_** + Manages relationships with vendors including vendor selection, elimination and performance review activities. + Develops requests for projects, reviews bids, and negotiates contracts with third party vendors. + Works with business partners to determine sourcing needs and provide indirect sourcing support. + Collaborates cross functionally with legal on sourcing contract drafting, negotiations and finalization with third party vendors. + Maintains a working knowledge of existing contracts to navigate contract extensions and supplier relations. + Submits purchase orders, requests approval and inputs contracts into sourcing systems. + Stays abreast of strategic projects to ensure timely execution of sourcing demands. **_Qualifications_** + 3+ years of IT Software sourcing experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + SAP Ariba preferred **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range** : $80,900-$103,950 **Bonus eligible** : No **Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close** : 02/13/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-SR1 \#LI-Hybrid _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services. Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations. Job Description Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell. SHIFT REQUIREMENTS Schedule Your Own Hours Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun Paid 16th and last day of the month SALARY/COMPENSATION/BENEFITS $12 Per Hour + incentives Opportunity for Advancement for the right candidates Some benefits offered after 90 days of servicing The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Qualifications The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Only Individuals who meet these Technical Requirements can service this client: • Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram. • A second monitor found to be beneficial for this program • Additional requirements may be found in the Arise Workstation Requirements NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported Additional Information All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences). Certification Completion Criteria Maintaining 100% attendance throughout the entire certification course, up to and including certification Successfully pass all tests and quizzes Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time Complete all self-paced assignments Provide a completed Notarized Affidavit of Identification with Photo ID ******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.***** Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.