Senior technical services representative skills for your resume and career

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

The site used by your customers to have access to your system or program is called a customer site.

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

OEM stands for Original Equipment Manufacturer and is a term for a company that produces and markets the parts of equipment for another company after having received the go-ahead to do so. The company can also produce devices from the combination of parts from different companies while in partnership with these companies. This is common in the computer hardware industry and is popular in the automobile and computer industries.

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Customer problems are a detailed description of issues customers face using the company's product and/or service. This is usually the difference between what a company promises and what its products or services deliver to customers.

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.