Senior technical supervisor jobs near me - 187 jobs

OPEN JOB: Technical Service Manager (wide web flexographic and gravure printing) travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings. SALARY: $95,000 to $105,000 FULL BENEFITS COMPANY One of the leading suppliers to the Packaging and Printing industries with product offerings for Flexible Packaging, Paper & Board, Narrow Web and Publication - for both conventional and digital printing. Position Summary: The Technical Service Manager leads the technical interface between the firm and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams. Key Responsibilities: Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of the firm's water and solvent based product lines. Oversee on site troubleshooting, ink optimization, and product performance evaluations. Coordinate and lead press trials, product introductions, and technical audits at customer facilities. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs. Develop and implement technical service strategies that support customer retention, growth, and innovation. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact. Provide guidance and mentorship to technical representatives or field service personnel, where applicable. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship. Qualifications: Education: Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred. Experience: 5+ years in a technical role supporting wide web flexographic and/or gravure printing. Proven experience with water based and solvent based inks and coatings used in flexible packaging. Demonstrated ability to lead customer facing technical engagements and manage technical projects independently. Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments. Skilled in color matching, print troubleshooting, and print defect analysis. Effective communicator with excellent customer service and cross functional collaboration skills. Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings. Preferred Skills: Experience with color management systems (e.g., X-Rite). Understanding of lamination, coating, and post print converting processes. Familiarity with VOC compliance, safety protocols, and system regulations. If you are interested in pursuing this opportunity, please respond back and include the following: MS WORD Resume required compensation. Contact information. Availability Upon receipt, one of our managers will contact you to discuss the position in full detail. STEPHEN FLEISCHNER Recruiting Manager INTERMEDIA GROUP, INC. EMAIL: ******************************* LINKEDIN: ********************************************

About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed. Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability. Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands. Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams. What You Bring: Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities. Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms. Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems. Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues. Experience leading teams in fast-paced, high-volume support or technical services environments. Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner. A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes. Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Columbus

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

The Technical Manager for Network and Edge Security is a senior technical leader responsible for driving the success of client engagements, acting as a trusted advisor, and overseeing delivery excellence. This role balances deep technical expertise with engagement management, customer relationship leadership, team development, and pre-sales thought leadership. The Technical Manager owns the technical outcomes for customers, leads large and complex projects, and elevates both client maturity and the consulting team's capabilities. This individual is the go-to technical expert in their domain. The role leads large and complex projects, drives delivery excellence across multiple concurrent engagements, and elevates client maturity as well as the consulting team's capabilities. In addition to hands-on technical leadership, this individual supports contributions to pre-sales and solution design, collaborates with business leaders in Sales and Practice Management on go-to-market offerings, and guides clients in translating security requirements into operational outcomes. How You'll Make an Impact: * Act as the senior technical leader on consulting engagements, ensuring architectural quality, excellence, and strong client outcomes. * Translate business and security requirements into actionable architectures, roadmaps, and implementation plans for SASE, SSE, Zero Trust, SWG, CASB, ZTNA, SD-WAN, and FWaaS ecosystems. * Design and lead complex solutions, providing depth across leading SASE platforms including Zscaler, Netskope, and Palo Alto Networks, with components including SWG, CASB, ZTNA, SD-WAN, and FWaaS * Oversee multiple concurrent consulting engagements, managing project health, risk, quality, and client satisfaction while ensuring alignment with both technical and business objectives. * Lead advanced troubleshooting and architecture refinement, guiding clients through critical issues, design decisions, and operationalization challenges. * Deliver workshops, assessments, and executive briefings, effectively engaging both technical and non-technical stakeholders. * Drive continuous improvement of methodologies, templates, tools, documentation, and delivery standards within the Network & Edge Security and SASE practice. * Support pre-sales and go-to-market initiatives, collaborating with Practice Managers, Sales, and Marketing to design solution offerings, assist in SOW creation, and strengthen Optiv's position across SASE and SSE services. * Contribute thought leadership through activities such as presenting at industry events, writing blogs or research, or participating in community and vendor-aligned programs. * Mentor and coach consultants, helping develop their technical expertise, consulting acumen, and delivery maturity (influential leadership role without direct reports). * Monitor the evolving network and edge security ecosystem, staying current on market trends, vendor developments, emerging threats, and best practices across SASE and SSE. * Assess client security maturity and guide long-term SASE, SSE, and Zero Trust strategy and roadmap development. What We're Looking For: * 7+ years of experience in network and edge security architecture, engineering, or operations. * 5+ years in consulting or services roles, including oversight of complex, multi-workstream engagements. * Hands-on experience with SASE and SSE platforms such as Netskope, Zscaler, or Palo Alto Networks, with the ability to quickly adopt evolving technologies. * Demonstrated ability to lead complex technical projects, balancing hands-on responsibilities with strategic oversight. * Strong background in SASE and SSE architectures (SWG, CASB, ZTNA, FWaaS), with a preferred foundation in modern network security concepts such as SD-WAN and next-gen firewalls. * Experience in consulting engagement oversight, including risk management, quality assurance, and client outcome ownership. * Experience in pre-sales and post-sales roles, or other client-facing technical positions within cybersecurity, including scoping, solution design, SOW support, and ongoing advisory engagement. * Exceptional written and verbal communication skills, including building client-ready deliverables, leading workshops, and conducting executive-level presentations. * Demonstrated thought leadership (preferred) through content creation, speaking engagements, community involvement, or security research. * Certification such as Netskope Architect (NSK-300) and/or Zscaler Delivery Specialist preferred, additional security or cloud certifications are beneficial. * #LI-GN1 Salary Range Description $134,600.00 - $184,500.00 Annual The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component. Job Application Window This position accepts applicants for a minimum of 4 business days after the job posting date and will remain available until an applicant has been selected for the position. What you can expect from Optiv * A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. * Work/life balance * Professional training resources * Creative problem-solving and the ability to tackle unique, complex projects * Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. * The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

The Supervisor, B2B Technical Implementations oversees the B2B Technical Implementation Specialists through implementation operations. As part of this process, the supervisor schedules and assigns work, establishes priorities, monitors progress, and assists with resolving higher-level issues for the department. In addition, the supervisor serves as the intermediary in analyzing, monitoring, and tracking resolutions on implementation activities and help desk tickets. Why does this role matter? The B2B Technical Implementation team plays an integral role within the company by executing successful implementations with our partners and clients, and the Supervisor of the team gives direction and guidance to the team to drive forward operational excellence. What impact will the hire have in their first 6 months? Within the first 180 days, the Supervisor of B2B Technical Implementation team can expect to have assisted with project kick-offs, monitored numerous implementations from start to finish, report monthly updates on project statuses, and identify and implement internal process improvements. What You'll Do As Our Supervisor, B2B Technical Implementations: Oversee and assign new B2B implementation projects and connectivity changes and/or issues. Participate in kick-off calls with new partners and their corresponding support teams including, but not limited to Payer Relations, Trading Partners, and Channel Partners. Supervise ongoing and upcoming implementation and connectivity projects to ensure accurate and efficient project resolution. Oversee operational support for implementation practices, issues, and help desk tickets. Participate in hiring, management, and evaluation of assigned team member's performance. Oversee assigned associates' progress on projects, documentation, and follow up. Coordinate or assist in coordinating between partners and our core development team to troubleshoot issues and questions as they arise during implementation or connectivity testing. Proactively provide timely communications regarding updates, issues, and resolutions. Perform tests on production applications and prepare recovery procedures for applications. Live DentalXChange's company values - Actively Care, Try Hard, Be Humble, and Feedback is a Gift. Other duties as assigned. What You'll Bring to the Team: Minimum 1 year of hands-on supervisory experience. At least 2 years of experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) Experience with Postman and SoapUI. Associate or bachelor's degree in a technical or engineering field helpful. Ability to effectively supervise staff through time management and prioritization. Ability to change course as needed and act quickly. Effective planning and documentation skills. Strong verbal and written communication and interpersonal skills. Proficient in all MS Office applications and use of the internet. Pay range: $60,000 - $73,000 annually, DOE. What We Offer Challenging and rewarding career opportunities with room for growth as we grow! Medical, dental, and vision benefits - eligible first of the month after start date Unlimited PTO Paid time off for sick, jury duty, bereavement 10 company paid holidays 401k with company match Health Advocate Healthcare and dependent care flexible spending accounts Friendly co-workers and a positive culture! EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy. DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.

Department: Technology Reports to: Director, Enterprise IT Support Travel: ≤ 10% Pay Range: $100,000 - $131,500 * *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The 988 Technical Support Manager's role is to oversee all 988 Help Desk staff (15) and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of 988 Help Desk functions. The Technical Support Manager is also responsible for planning, designing, and analyzing the organization's 988 Help Desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. This manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. Duties/Responsibilities: Strategy & Planning Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes. Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected. Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems. Acquisition & Deployment: Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients. Conduct research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts. Liaise with vendors for the procurement of new systems technologies; oversee the installation and resolve adaptation issues. Ensure appropriate training initiatives for new and existing staff. Operational Management: Manage the processing of incoming requests to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues. Develop and enforce request handling and escalation policies and procedures. Track and analyze trends in Help Desk requests and generate statistical reports. Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency. Oversee the development and communication of help sheets, usage guides, and FAQs for end users. Oversee the development, implementation, and administration of Help desk staff training procedures and policies. Train, coach, and mentor Help Desk Technicians and other junior staff. Manage the overall Help Desk activities and staff. Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Monitor incident trends and anticipate potential problems for proactive resolution. Required Skills/Abilities: Hands-on experience with Help Desk and remote-control software Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with computer security systems, password, and file protection protocols Basic networking knowledge to support desktop issues Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills Team-oriented, possess a positive attitude, and work well with others. Genuine passion for providing excellent customer service and a problem-solving attitude. Required Qualifications: 5+ years of professional or technical experience in IT with a strong background in all aspects of customer service. 2+ years' current management experience that demonstrates proficiency in leadership techniques and management of resources. Experience managing a 24/7 support team a plus Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with Genesys Cloud and Salesforce a plus Basic networking knowledge to support desktop issues Other Requirements: Must be team-oriented, possess a positive attitude, and work well with others. Have a genuine passion for providing excellent customer service and a problem-solving attitude. Must be able to meet outside of regular hours with 2nd and 3rd shift teams on occasion (between 5-6PM ET and 7-8AM ET) We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from *************** email address.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities Reports to Mayo Clinic Platform (MCP), Director, Implementation & Technical Support. The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects. The position will be responsible for the following essential functions: * Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships. * Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed. * Communicate complex technical concepts clearly to both technical and non-technical audiences. * Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations. * Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA). * Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes. * Interpret solution architecture components and design deployment configurations that optimize platform capabilities. * Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments. * Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned. Qualifications A Bachelor's degree in Business or related field relevant field such as engineering, mathematics, computer science, health science, or other analytical/quantitative and a minimum of three years of professional or research experience in data science will be considered. Incumbent must have a demonstrated understanding of the technology industry and understanding of new technology opportunities. Candidate has expertise in AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory and data science methods used to analyze data. Must demonstrate the skill to communicate technology- and data- derived product solutions to advance medical care. Must possess excellent verbal and written communication skills with the ability to interact with a variety of different people with diverse backgrounds. Requires strong relationship skills and the ability to manage several client accounts simultaneously. Must possess qualities which indicate the ability to mentor, train, and supervise employees. Must have ability and confidence to effectively function both dependently and independently, be a team player and a self-starter. Ability to effectively present to internal and external groups at a high-level representing Mayo Clinic Platform. Must be an initiative taker, eager to break new ground and create opportunities for others. Experience with CRM and other engagement management tools. MBA or master's degree in a related field is preferred. Experience with startup companies is preferred. PhD is preferred. Exemption Status Exempt Compensation Detail $125,400 - $181,800 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday, Business Hours 100% Remote. 10%+ travel This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Weekend Schedule Not Applicable International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Julie Melton

Manager, Technology | 100% Remote (WFH) Opportunity Manager, Technology - Digital & Data (D&D) is responsible for overseeing the strategic, technical, and talent management of the D&D Department's technology initiatives and teams. This leadership role ensures that the department's goals are aligned with broader organizational objectives by delivering reliable, scalable, and cost-effective digital and data solutions. The Manager will lead a team of technology professionals, oversee project execution in partnership with the PMO, optimize technical delivery and skill development, and serve as a key liaison with other departments to identify and implement impactful technology solutions. The role includes defining and enforcing IT policies, procedures, and standards across D&D initiatives. Data & Analytics Focus: The Manager will lead a high-impact team focused on transforming data into enterprise-level insights that drive measurable outcomes. This role will manage and mentor roles while also remaining hands-on in analysis, modeling, and storytelling and will guide the team in connecting data to strategy-shaping how we invest, operate, and grow-by delivering insights that are trusted, timely, and actionable. Essential Duties and Responsibilities * Manages and maintains core business applications or technology infrastructure components, ensuring availability, reliability, and performance. * Works with product managers to maintain an application roadmap for the products maintained. * Researches, evaluates, and plans technology upgrades and enhancements to address evolving business needs. * Analyzes and pilots emerging technologies to assess applicability and potential business impact. * Monitors industry trends and recommends innovative solutions aligned with strategic objectives. * Designs and implements migration strategies for business applications, including planning, scheduling, and execution. * Leads strategic planning efforts for assigned technology areas and presents results to leadership. * Works within established project timelines to meet deliverables and milestones. * Troubleshoots complex system issues in collaboration with technical staff and restores system functionality. * Applies the EMPLOYERS Delivery Life Cycle (DLC) methodology across all assigned projects. * Maintains and improves methodologies for developing and implementing system specifications. * Ensures smooth operation of production systems and minimizes downtime during business hours. * Oversees execution and quality of test cases for new or modified systems to ensure reliability and performance. * Provides timely project and task status updates for self and team members to project managers. * Responds to changes in project scope or requirements with coordinated documentation and communication. * Manages vendor relationships and ensures quality of products and services post-implementation. * Coordinates with IT infrastructure teams to ensure disaster recovery and business continuity plans are in place for relevant systems. * Participates in technical design sessions to ensure solid architectural decisions and scalable solutions. * Develops and maintains technology policies, standards, and procedures in areas of responsibility. * Leads and manages multiple technology projects simultaneously, ensuring delivery on time and within budget. * Reviews new project proposals with management to determine feasibility, goals, timelines, and resource needs. * Maintains regular communication with executives, department heads, and stakeholders on relevant IT activities. * Notifies leadership of significant issues, risks, or deviations in project execution in a timely manner. * Clearly communicates complex technical issues in business terms to both technical and non-technical audiences. Analytics Focus: * From data to decision: provide leadership for EIG's Business Intelligence & Strategic Insights program, managing the Business Intelligence & Strategic Insights teams team to deliver the insights that influence business-critical decisions to enable growth as well as improve internal efficiencies. * Help manage the growing portfolio of data insights products that drive continuous improvement. * Use various BI reporting tools as required to efficiently analyze large volumes of internal and external data, quickly draw insights, and present clear, concise, and tailored recommendations using visualization and storytelling. * See around corners and have the curiosity to explore internal and external data that may be impacting our future, and the courage to follow through and communicate findings * Must have hands-on experience developing new dashboards and reports on scalable business intelligence platforms such as QuickSight, PowerBI, etc. * Must be comfortable getting into the weeds and being hands-on with data Requirements * 7+ years' experience in specialized technology area * Proven ability to manage and execute large-scale projects from inception to completion. * Experience selecting, implementing, and activating tools across the organization, including BI, analytics, and software development tracking tools. * Ability to deftly navigate a changing business landscape and use influence across various teams. * Strong analytical skills with the ability to extensively analyze business processes and workflows. * Experience analyzing data to solve a variety of complex business problems and translate insights into actionable strategies. * Expert MS Excel skills, including pivot tables, lookups, charting, and complex linked workbooks. * In-depth knowledge in at least one area of software technology (e.g., database design, application development, software evaluation). * Solid understanding of system architecture, functional interdependencies, and their impact on operating units. * Expert understanding of data models, schemas, SQL, and relational databases. * Knowledge of agile methodologies, product development frameworks, and project management tools. * Knowledgeable about project methodologies, quality management, and resource planning. * Experience developing product vision, goals, objectives, and business requirements. * Expertise in digital transformation initiatives and leading market analysis. * Experience facilitating workshops and focus groups. * A track record of driving successful product initiatives from concept to delivery. * Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders. * Ability to create clear, impactful PowerPoint presentations with actionable insights and deliverables. * High-level competence with MS Office, Atlassian suite, JIRA, and Lucid charts. * Strong problem-solving and multi-tasking skills with the ability to work on multiple assignments simultaneously. * Ability to research and solve complex technical issues independently. * Must work well under pressure and achieve goals in a timely manner. Analytics Focus: * Lead and mentor a team focused on strategic insights, ROI analysis, and business impact. * Drive the design and implementation of test-and-learn experiments to evaluate strategic initiatives and pilots. * Partner with Data Governance, Engineering, and Business Intelligence to ensure insight quality, relevance, and usability. * Serve as a thought partner to executive and operational leaders by delivering compelling, data-driven narratives. * Develop lightweight forecasting or modeling as needed using Python, R, or similar tools. * Contribute directly to high-priority insight projects, especially where cross-functional or strategic analysis is required. * Establish frameworks and tools for measuring and communicating value realization and initiative performance. * Help evolve a culture of proactive insight, curiosity, and outcome-focused analytics across the enterprise. * Demonstrated ability to lead teams, achieve results, and drive performance through others. * Strong organizational, prioritization, and time management skills. Education * Bachelors Degree in Computer Science, Business, or a related field * Equivalent combinations of education and experience may be considered. Work Environment: * Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. * It requires a suitable space that provides a private and quiet workplace. * Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. * Travel: May be required to travel to off-site location(s) to attend meetings, as necessary Salary Range: $105,000 - $150,000 and a comprehensive benefits package, please follow the link to our benefits page for details! ********************************************************* About EMPLOYERS As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At EMPLOYERS, you'll discover an energetic environment that inspires top achievement. As "America's small business insurance specialist", we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. #LI-Remote

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Technical Analyst II - Pay Range: $ 76,000 - $ 96,900 Sr. Technical Analyst - Pay Range: $ 95,200 - $ 123,700 Join our team as a Technical Analyst in Congestion Hedging! Southwest Power Pool (SPP) is seeking a detail-oriented and analytical Technical Analyst - Congestion Hedging to join our Integrated Marketplace team. This position plays a critical role in the development, implementation, and analysis of Congestion Hedging markets including Auction Revenue Rights (ARRs) and Transmission Congestion Rights (TCRs). The successful candidate will work closely with internal departments and external stakeholders to manage financial, operational, and regulatory aspects of the Congestion Hedging process. This role involves technical system oversight, market analysis, regulatory compliance, and stakeholder support. Key Responsibilities: Develop and support ARR/TCR tools and processes. Operate and monitor TCR market activities. Analyze auction results and funding performance. Ensure compliance with regulations and internal controls. Support audits and maintain documentation. Collaborate with internal teams and external stakeholders. Provide training, reporting, and technical support. To be successful as a Technical Analyst in Congestion Hedging we're looking for: Bachelor's degree in economics, mathematics, engineering or other related field Technical Analyst II - Two (2) years of job-related work experience - not eligible for remote work Sr Technical Analyst - Six (6) years of job-related experience with at least three (3) years of industry experience. Proficient at organizing and conducting technical and analytical studies Knowledge of electric market concepts and ability to apply understanding in unique analysis Ability to support diverse team members, stakeholders and manage complex analysis projects Strong facilitation skills Strong organizational skills Flexibility and ability to function with constantly changing and multiple priorities Strong inter-personal and teamwork skills Excellent written and verbal communication skills Proficiency in business acumen and professional conduct Competent working skills with communication and data handling software such as Microsoft Office© Word, Excel, Project and Access Preferred: Advanced degree in economics, math, engineering or other related field of study Knowledge of electricity market, hedging strategy and software programming (VB, C, C++, SQL) Experience with data handling and analysis of large data sets Position Type and Expected Hours of Work: This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required. Travel Requirement: This position requires moderate travel (approximately 10-15%) SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool . Full job descriptions will be made available to those selected for an interview.

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role: We are looking for a cybersecurity expert to lead our efforts to prevent AI misuse in the cyber domain. As a Cyber Harms Technical Policy Manager, you will lead a team applying deep technical expertise to inform the design of safety systems that detect harmful cyber behaviors and prevent misuse by sophisticated threat actors. Working closely with Research Engineers who build these safety systems, you and your team will provide the critical cybersecurity domain knowledge needed to ensure our safeguards are effective against real-world threats. You will be at the forefront of defining what responsible AI safety looks like in the cybersecurity domain, working across research, policy, and engineering to translate complex cyber threat concepts into concrete technical safeguards and actionable policies. This is a unique opportunity to shape how frontier AI models handle dual-use cybersecurity knowledge-balancing the tremendous potential of AI to advance legitimate security research and defensive capabilities while preventing misuse by malicious actors. In this role, you will: Lead and grow a team of technical specialists focused on cyber threat modeling and evaluation frameworks Design and oversee execution of capability evaluations ("evals") to assess the cyber-relevant capabilities of new models Create comprehensive cyber threat models, including attack vectors, exploit chains, precursor identification, and weaponization techniques Develop and iterate on usage policies that govern responsible use of our models for emerging capabilities and use cases related to cyber harms Serve as the primary domain expert on cyber harms, advising cross-functional teams on threat landscapes and mitigation strategies Collaborate closely with internal and external threat modeling experts to develop training data for safety systems, and with ML engineers to train these systems, optimizing for both robustness against adversarial attacks and low false-positive rates for legitimate security researchers Analyze safety system performance in traffic, identifying gaps and proposing improvements Conduct regular reviews of existing policies and enforcement systems to identify and address gaps and ambiguities related to cybersecurity risks Develop rigorous stress-testing of safeguards against evolving cyber threats and product surfaces Partner with Research, Product, Policy, Security Team, and Frontier Red Team to ensure cybersecurity safety is embedded throughout the model development lifecycle Translate cybersecurity domain knowledge into actionable safety requirements and clearly articulated policies Contribute to external communications, including model cards, blog posts, and policy documents related to cybersecurity safety Monitor emerging technologies and threat landscapes for their potential to contribute to new risks and mitigation strategies, and strategically address these Mentor and develop team members, fostering a culture of technical excellence and responsible AI development You may be a good fit if you have: An M.S. or PhD in Computer Science, Cybersecurity, or a related technical field, OR equivalent professional experience in offensive or defensive cybersecurity 5+ years of hands-on experience in cybersecurity, with deep expertise in areas such as vulnerability research, exploit development, network security, malware analysis, or penetration testing 2+ years of experience managing technical teams or leading complex technical projects with multiple stakeholders Experience in scientific computing and data analysis, with proficiency in programming (Python preferred) Deep expertise in modern cybersecurity, including both offensive techniques (vulnerability research, exploit development, penetration testing, malware analysis) and defensive measures (detection, monitoring, incident response) Demonstrated ability to create threat models and translate technical cyber risks into policy frameworks Familiarity with responsible disclosure practices, vulnerability coordination, and cybersecurity frameworks (e.g., MITRE ATT&CK, NIST Cybersecurity Framework, CWE/CVE systems) Strong analytical and writing skills, with the ability to navigate ambiguity and explain complex technical concepts to non-technical stakeholders Experience developing policies or guidelines at scale, balancing safety concerns with enabling legitimate use cases A passion for learning new skills and an ability to rapidly adapt to changing techniques and technologies Comfort working in a fast-paced environment where priorities may shift as AI capabilities evolve Track record of translating specialized technical knowledge into actionable safety policies or enforcement guidelines Preferred Qualifications: Background in AI/ML systems, particularly experience with large language models Experience developing ML-based security systems or adversarial ML research Experience working with defense, intelligence, or security organizations (e.g., NSA, CISA, national labs, security contractors) Published security research, disclosed vulnerabilities, or participated in bug bounty programs Understanding of Trust & Safety operations and content moderation at scale Certifications such as OSCP, OSCE, GXPN, or equivalent demonstrating technical depth Understanding of dual-use security research concerns and ethical considerations in AI safety The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary:$320,000-$405,000 USDLogistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you ******************* email addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links-visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Support Manager, you will be responsible for developing and motivating a team of technical experts while leading day-to-day operations of the technical support team. Duties include facilitating the resolution of cases and spearheading engagement with Engineering, Customer Success and Professional Services teams. You will be a technical leader, responsible for leading a growing team of experienced technical support engineers to deliver a world class support experience. This role will report directly to the Director of Technical Support within North America. As a Regional Support Manager you will: Be responsible for the coaching and mentoring a team of experienced support engineers Develop growth plans for your direct reports to drive continuous improvement and development. Utilize a data driven approach to assess team performance Develop and/or enhance best practices, processes, and procedures to increase efficiency Use data from cases, escalations, and the field to understand trends Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues Review and respond to CSAT responses submitted by our customers Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner Assess engineer casework for quality and consistency Work closely with global teams to ensure a uniform customer experience Work with operations and support leadership on the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs You Have: 5 years related experience providing technical support or application support at an Enterprise level Experience with triaging and analyzing complex customer issues Experience working cross-functionally across multiple teams to resolve issues Understanding of DevOps best practices and experience with IAM An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support Experience coaching and/or leading teams of 5+ engineers Experience with report building and data analysis Experience using data to evaluate and improve processes Passion for customer service Excellent team player Salary Range: $115,000 - $143,000 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

As Technical Manager, the employee would be responsible for all technical aspects of home Pirates and Penguins telecasts at the venue. This includes technical setup, fax, and transmission. The employee would also establish and maintain relationships with the teams, including building operations, team broadcasting departments, and production teams. The Technical Manager will be responsible for transporting any necessary SNP-owned equipment to and from the venues as well as tracking its usage and inventory. They are also responsible for signal flow to and from the truck and communicating changes in feeds based on the needs of production. When not working home events, the employee would fill a role as a studio engineer for various days, as needed. In this role, the employee would be responsible for day-to-day engineering needs including, but not limited to, tech managing for road cloud games, pregame & postgame show support, technical and transmission fax, signal flow management, communication with remote production, and cloud broadcast support. Essential Duties and Responsibilities: Tech manage home games for Pirates and Penguins in the truck at the venue Assist in production design and implementation Liaise relationship between production and building operations Coordinate with Operations Manager on home Tech Books and information dissemination Supplement studio engineering staff for day-to-day operations Maintain excellent working relationships with both Pirates and Penguins Communicate specific crew assignments on a game-by-game basis Develop strong setup and strike plans to maximize crew efficiency Assist Operations Manager in development and distribution of Tech Books Foster a safe, positive work environment Manage crew in/out times to maximize efficiency and minimize overtime and meal penalties, within all union regulations Along with the Producer and Director, act as the Network's representative on site and promptly and respectfully address any issues that may arise We believe in the potential within every individual. If you're passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description. Qualifications: Outstanding TV production and engineering knowledge Strong understanding of signal flow and technical setup Extensive experience in remote production environments Excellent understanding and execution of troubleshooting process Exceptional communication, coordination and leadership skills We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place. Some of the benefits we provide include: Medical and Dental plans which are currently funded by NESN at approximately 85% Pre-Tax HSA, FSA and Dependent Care Account 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%. Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN Paid parental leave Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events. Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers. MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work Travel Assistance & ID Theft Protection Estate Guidance - The Hartford helps employees protect their family's future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire. Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more! Who We Are NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials. As of 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY. Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration. NESN is an Equal Opportunity Employer (EOE) committed to fostering a diverse, inclusive, and equitable workplace. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local law. NESN is dedicated to providing reasonable accommodations to qualified job applicants with disabilities. If you need an accommodation to participate in the application or interview process, please contact our HR team at ************* or ************. NESN participates in the E-Verify program, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), to confirm the employment eligibility of all newly hired employees. All offers of employment are conditioned upon successful completion of the E-Verify process. Learn more at *****************

The Senior Technical Analyst provides hands-on technical leadership and independent assessment support for IV&V activities across DIS systems. This role focuses on system verification, technical assessment, testing oversight, compliance evaluation, and risk identification, ensuring that DIS systems meet functional, performance, security, and compliance requirements. The Senior Technical Analyst operates independently from development teams and provides objective, evidence-based findings and recommendations to the PM, COR, and DIS leadership. Primary Responsibilities Plan, execute, and document independent verification and validation activities across the SDLC. Develop independent test plans, test cases, and verification procedures, including in-sprint, post-sprint, and pre-release testing. Review and assess system artifacts including requirements, design documentation, test results, release notes, and operations documentation. Participate in and support user acceptance testing (UAT) and release readiness reviews. Conduct technical assessments of system performance, scalability, reliability, and operational effectiveness. Evaluate compliance with federal IT policies, CPIC reporting requirements, and applicable OMB guidance. Identify technical risks, defects, and gaps; document findings and recommend mitigation strategies. Support configuration management activities, including change request analysis and CCB participation. Contribute to risk registers, dashboards, and technical sections of WAR, QSR, and risk reports. Provide technical input to executive briefings and leadership decision support materials. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field. 8+ years of experience supporting federal IT systems in a technical assessment, IV&V, or quality assurance role. Demonstrated experience performing independent system verification and validation. Strong understanding of SDLC methodologies, including Agile development practices. Experience conducting functional, regression, and performance testing. Ability to analyze complex technical issues and present findings clearly to both technical and non-technical stakeholders. Experience reviewing and validating system documentation and operational artifacts. Preferred Qualifications Experience supporting HHS or other civilian federal agencies. Familiarity with grants management systems or large transactional platforms. Experience with compliance assessments and federal reporting requirements. Certifications such as ISTQB, ITIL, or equivalent technical credentials. Benefits Private Health Insurance Paid Time Off Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. About the Role: The Senior Tech Product Analyst sits within the Data Science team in Risepoint's Student Journey Platform organization. This team uses machine learning, behavioral data, and experimentation to shape the digital experiences that support students as they navigate their educational journey. In this role, you will serve as the voice of the student-connecting quantitative insights, behavioral patterns, and qualitative signals to help our tech product, design, engineering, and student success teams deliver experiences that truly meet learner needs. You will turn data into direction, ensuring our Student Journey Platform continues to evolve with clarity, rigor, and empathy. This is a fixed-term role, expected to run for approximately one year. What You'll Do: Partner cross-functionally with tech product, design, engineering, data science and user research to translate findings into actionable tech product strategies and Inform tech product requirements, design improvements, and feature effectiveness. Analyze baseline student data to surface meaningful insights that inform tech product and engagement strategies. Design and measure tech product experiments (A/B tests, RCTs, etc.) to evaluate effectiveness and understand what drives results. Synthesize quantitative and qualitative data-including lead enrichment, call transcripts, surveys, NPS, usability studies, and competitive insights-to identify friction points and opportunities. Maintain baseline data about the student journey that feeds insights into tech product prioritization and roadmap planning. Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity. Work across structured and unstructured data, including speech analytics, to derive meaningful insights. Create clear, data-driven narratives that translate insights into action-aligning executives and cross-functional teams around shared priorities in a fast-changing environment. Build trust and credibility across teams by navigating ambiguity and uniting stakeholders around common goals. What You Bring: 5-8+ years' experience independently leading data and research projects from scoping, alignment, and execution. Comfort working with data analytics tools (e.g., Excel, Tableau, Power BI, Looker, SQL), or an excitement to develop technical data analytics capabilities. Experience with Databricks preferred. Experienced with funnel analysis, cohort & segmentation analysis, statistical methods and A/B testing or motivated to develop expertise in these advanced analytical techniques. Connects data to business impact. Translates complex analyses into clear insights that guide strategic and operational decisions, emphasizing the “so what” behind the numbers. Communicates with influence. Delivers data-driven narratives that are clear, concise, and actionable for cross-functional and senior audiences. Drives learner-centered outcomes. Applies analytical rigor to improve learner experiences and success metrics. Operates effectively in fast-paced settings. Brings experience from consulting, technology, or other high-growth environments where agility and execution matter. Risepoint is an equal opportunity employer and committed to hiring a diverse and inclusive workforce Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world - when, where, and how fans want them. Vevo's Content Operations Team is responsible for maintaining the integrity of music content from Vevo's Original Content team as well as our label and content provider partners. As part of this dynamic group, reporting to the Vice President of Content Operations, you will help ensure the timely onboarding of music videos across Vevo's platforms, resolving any related issues quickly and efficiently. You will also collaborate closely with partners and internal teams to manage the logistics behind the delivery and launch of music videos.As a member of our team, you will: Work with content partners in providing technical direction for deliveries Provide ongoing support to essential partners regarding APIs, XML/DDEX, content delivery, and user onboarding Conduct testing of new features, bug fixes, and improvements to internally-developed platforms Create and update internal and external documentation Develop and present best practices to internal and external partners Identify, diagnose, triage, and remedy day-to-day issues Maintain attention to detail throughout every stage of content delivery and a video's lifecycle Take part in cross-functional collaboration by sharing operational expertise with Product, Engineering, Content & Programming, Marketing, Sales, Ad Operations, Finance, and BA/BD teams Requirements: Must be familiar with Digital Asset/Content Management Systems and YouTube CMS Must be familiar with JIRA, XML and REST APIs Music DSP experience is a plus Excellent verbal, written and Google Suite (Drive, Docs, Sheets) skills Experienced in fast-paced, fun, and detail-oriented environments This describes you: Enthusiastic problem solver with the ability to multitask and prioritize in a fast-paced, high-volume environment Detail-oriented, and organized Effective communicator who thrives in cross-departmental collaboration and working with external partners Proactively adapts to change with flexibility and an open mind Strong technical aptitude paired with a creative and curious mindset Excels both in team environments and when working autonomously Interested? Great! You might like to know: We're a fun, energetic, and tight knit team We really enjoy music and technology We have competitive compensation and benefits packages We have premier access to music content and new releases of original media content The pay range for this position is $85,000-$95,000 per year. Please note that this compensation information represents a good faith estimate for this specific role and is provided in accordance with the Salary Transparency Law. This is a full-time remote position aligned to Pacific Time Zone business hours. Vevo considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law.

The E.W. Scripps Company is seeking a Senior Analyst of Revenue and Ad Technology to bridge the gap between product development, sales operations, external platform and supply partners to ensure ad delivery and optimize revenue performance across our streaming and digital advertising platforms. WHAT YOU'LL DO: Analyze ad delivery performance, identify yield optimization opportunities, and implement operational improvements. Design, document, and automate operational workflows for campaign setup, troubleshooting, and optimization, delivering efficiency gains across the team. Drive initiatives that reduce campaign and ad delivery issues, shortening time-to-resolution. Optimize inventory performance by increasing yield ad improving fill rates. Translate business needs into technical requirements in partnership with sales, product, and engineering teams, ensuring seamless cross-functional execution. Provide actionable insights on partner performance, inventory utilization, and revenue trends to leadership. Utilize deep operational knowledge of FreeWheel, GAM, and programmatic platforms to maximize efficiency. Strengthen cross-functional team collaboration and communication, ensuring smooth execution of complex, multi-stakeholder initiatives. Other duties as assigned. WHAT YOU'LL NEED: Bachelor's degree in related field preferred. Generally, 5+ years experience with in ad operations or revenue operations, preferably in streaming/CTV WHAT YOU'LL BRING: Advanced knowledge of ad serving platforms (FreeWheel strongly preferred) Experience with complex inventory structures and programmatic advertising Strong data analytical skills with the ability to diagnose technical delivery issues Understanding of the complete ad delivery pipeline from trafficking to reporting Ability to problem solve quickly in a fast-paced environment Process improvement capabilities (automation focus) Executive presentation skills for leadership reporting Ability to present technical communications Possess a process automation mindset and implementation Workflow optimization and efficiency improvement Performance metrics development and tracking Cross-functional collaboration effectiveness Proven revenue optimization results #LI-SM2 #LI-Onsite If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps. SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.” As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Description & Requirements Maximus is seeking a qualified Sr. Technical Analyst for multiple projects, current and upcoming. The qualified candidate will be involved in technical planning and assessment projects with multiple state agencies. The position requires the candidate to produce technical analyses, develop estimates, review and contribute to requirements for large systems-planning efforts in the Child Support, Child Welfare, and Integrated Eligibility (SNAP, TANF, Medicaid) public-sector domains. The individual will report directly to a Senior Manager. Maximus is a matrix-managed organization, which means the individual will have secondary reporting relationships to one or more Project Managers, depending on which projects they are assigned. *This role is remote but requires working standard business hours in the US time zone of the client. This position is contingent upon award. * Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Job Specific Duties and Responsibilities: -Perform duties independently under the direction of their direct manager and/or Project Managers on specific projects. -Review project documentation and client materials and provide analysis of technical and business topics. -Participate in client meetings and offer observations and insight of technical and business topics. -Identify risk areas and potential problems that require proactive attention. -Review artifacts and other project documents and identify potential gaps, inconsistencies, or other issues that may put the project at risk. Such artifacts and documents include but are not limited to: *Application Lifecycle Management Plan *System Security Plan *System Architecture Document *Database Development Plan *Configuration Management Plan *System Requirements *Functional Design Documents *Technical System Design *Data Conversion and Migration Management Plan *Deployment and/or roll-out plans -Identify and escalate to the Senior Manager / Project Manager risks, alternatives, and potential quality issues. -Attend interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work. -Attend project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Senior Manager / Project Manager. -Complete project work in compliance with Maximus standards and procedures. -Support team to complete assigned responsibilities as outlined in the Project schedule. -Support all other tasks assigned by Senior Manager / Project Manager. Minimum Requirements - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Requirements: -Be available to work during standard client business hours. Projects may involve clients from any US time zone, so it is possible that work outside of the individual's local business hours will be required. -Bachelor's degree in computer science, engineering, or science from an accredited college or university, or equivalent work experience. -8+ years of progressive technical experience in technical disciplines and roles. E.g.: *Software Developer to Architect to Manager *Business Analyst to Project Manager to Senior Manager -3+ years working on/with large Health & Human Services (HHS) system modernization projects, to include Child Support, Child Welfare, or Integrated Eligibility (SNAP, TANF, and Medicaid). -Familiar with multiple computer languages. -Familiar with mainframe technologies (e.g. CICS COBOL, NATURAL / ADABAS, VMS, etc.) -Familiar with operating systems: Windows, Linux/UNIX, OS/X. -Familiar with AI tools, capabilities. -Familiar with databases and database tools: DB2, Oracle, MS SQL Server, TOAD. -Strong command of cloud computing topics. -Strong command of agile software development practices as well as waterfall development practices. -Strong desktop software skills: proficient in MS Office, Excel, Word, Project. -Ability to explain and communicate technical subjects to non-technical audiences. -Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. -Ability to ensure solutions are consistent with organization, client, and project objectives and constraints. -Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. -Ability to work independently. -Good organizational skills and the ability to manage multiple tasks and deadlines simultaneously. -Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential. -Excellent verbal and writing skills and be comfortable working with customers. -Ability to multi-task with supervision. -Self-motivated fast learner. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 140,000.00

The Technician Manager is responsible for supervising the operations and staff of the Personal Insurance Solutions AVMA Technicians. This role has an anticipated start date of February 2026. Your Impact: Evaluate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analysis. Perform continuous critique of operational workflows and processes from application received to policy issuance across departments. Establish and monitor productivity, quality of work, and customer service standards. Maintain documentation of processes, procedures and forms. Carefully monitor and adjust backlog management and maintenance of turnaround standards. Monitor, manage, and report activity, production output, and trends of the PIS AVMA Technicians. Supervise, coach, train, and provide leadership and guidance to the team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action. Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits. Serve as key figure in operational workflow meetings between departments. Assure timely and accurate processing of check requests, endorsement requests and policy issuance for all AVMA PIS business lines. Maintain professional and technical knowledge by tracking emerging trends in industry operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies. Generate various reports including activity and step reports, new business and retention efficiency, etc. Assist with the development and maintenance of PIS market relationships. Provide reporting and attend meetings with the AVMA, as needed. Take on special projects assigned by the Vice President Underwriting which would include inter-departmental coordination of workflows. Successful Candidates Will Have: Bachelor's degree in business management or related field. 3+ years of related insurance experience with a demonstrated track record of operational leadership success; or equivalent combination of education and experience. Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization. Property and Casualty insurance license required. Industry professional designations desired (i.e. - CIC, CPCU, CRM, ARM, CISR). One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $51,800 - $74,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .