What is a Senior Technical Support Agent

There is more than meets the eye when it comes to being a Senior Technical Support Agent. For example, did you know that they make an average of $14.77 an hour? That's $30,729 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Technical Support Agent Do

There are certain skills that many Senior Technical Support Agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

How To Become a Senior Technical Support Agent

If you're interested in becoming a Senior Technical Support Agent, one of the first things to consider is how much education you need. We've determined that 41.9% of Senior Technical Support Agents have a bachelor's degree. In terms of higher education levels, we found that 4.7% of Senior Technical Support Agents have master's degrees. Even though some Senior Technical Support Agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Senior Technical Support Agent. When we researched the most common majors for a Senior Technical Support Agent, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Senior Technical Support Agent resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Senior Technical Support Agent. In fact, many Senior Technical Support Agent jobs require experience in a role such as Customer Service Representative. Meanwhile, many Senior Technical Support Agents also have previous career experience in roles such as Technical Support Agent or Cashier.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. AT&T Jobs (4)
  2. Dell Jobs (8)
  3. Verizon Communications Jobs (3)
  4. Vonage Jobs (3)
  5. JPMorgan Chase & Co. Jobs (2)
Average Salary
$30,729
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
211,352
Job Openings
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Senior Technical Support Agent Career Paths

Top Careers Before Senior Technical Support Agent

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Average Salary for a Senior Technical Support Agent

Senior Technical Support Agents in America make an average salary of $30,729 per year or $15 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $19,000 per year.
Average Salary
$30,729
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Choose From 10+ Customizable Senior Technical Support Agent Resume templates

Zippia allows you to choose from different easy-to-use Senior Technical Support Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Technical Support Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Senior Technical Support Agent Demographics

Senior Technical Support Agent Gender Statistics

male

72.3 %

female

27.7 %

Senior Technical Support Agent Ethnicity Statistics

White

60.9 %

Hispanic or Latino

15.8 %

Asian

10.5 %

Senior Technical Support Agent Foreign Languages Spoken Statistics

Spanish

57.1 %

Portuguese

14.3 %

French

14.3 %
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Senior Technical Support Agent Education

Senior Technical Support Agent Majors

23.8 %
9.5 %

Senior Technical Support Agent Degrees

Bachelors

41.9 %

Associate

30.2 %

High School Diploma

11.6 %

Top Colleges for Senior Technical Support Agents

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Online Courses For Senior Technical Support Agent That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Top Skills For a Senior Technical Support Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.8% of Senior Technical Support Agents listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

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Top Senior Technical Support Agent Employers

Most Common Employers For Senior Technical Support Agent

RankCompanyZippia ScoreAverage Senior Technical Support Agent SalaryAverage Salary
1$84,909
2$76,112
3$72,069
4$50,393
5$46,333
6$45,589