Senior technical support agent demographics and statistics in the US
Senior technical support agent demographics research summary. Zippia estimates senior technical support agent demographics and statistics in the United States by using a database of 30 million profiles. Our senior technical support agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior technical support agents after extensive research and analysis:
- There are over 169,163 senior technical support agents currently employed in the United States.
- 27.7% of all senior technical support agents are women, while 72.3% are men.
- The average senior technical support agent age is 42 years old.
- The most common ethnicity of senior technical support agents is White (57.0%), followed by Hispanic or Latino (16.5%), Asian (10.6%) and Black or African American (10.0%).
- In 2022, women earned 95% of what men earned.
- 11% of all senior technical support agents are LGBT.
- Senior technical support agents are 53% more likely to work at private companies in comparison to public companies.
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Senior technical support agent demographics by:
Senior technical support agent gender statistics
27.7% of senior technical support agents are women and 72.3% of senior technical support agents are men.
- Male, 72.3%
- Female, 27.7%
Senior technical support agent gender ratio
| Gender | Percentages |
|---|---|
| Male | 72.3% |
| Female | 27.7% |
Senior technical support agent gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$47,829
Female income
$45,428
Senior technical support agent gender ratio over time
This data breaks down the percentage of men and women in senior technical support agent positions over time. Currently, 27.7% of senior technical support agents are female.
Senior technical support agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 66.77% | 33.23% |
| 2011 | 67.84% | 32.16% |
| 2012 | 69.40% | 30.60% |
| 2013 | 69.96% | 30.04% |
| 2014 | 70.37% | 29.63% |
| 2015 | 72.26% | 27.74% |
| 2016 | 72.41% | 27.59% |
| 2017 | 72.31% | 27.69% |
| 2018 | 73.08% | 26.92% |
| 2019 | 71.69% | 28.31% |
| 2020 | 72.23% | 27.77% |
| 2021 | 72.28% | 27.72% |
Senior technical support agent related jobs gender ratio
We compared senior technical support agents with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Senior Technical Support Agent | 72% | 28% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior technical support agent demographics by race
The most common ethnicity among senior technical support agents is White, which makes up 57.0% of all senior technical support agents. Comparatively, 16.5% of senior technical support agents are Hispanic or Latino and 10.6% of senior technical support agents are Asian.
- White, 57.0%
- Hispanic or Latino, 16.5%
- Asian, 10.6%
- Black or African American, 10.0%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Senior technical support agent race
| Senior technical support agent race | Percentages |
|---|---|
| White | 57.0% |
| Hispanic or Latino | 16.5% |
| Asian | 10.6% |
| Black or African American | 10.0% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Senior technical support agent race and ethnicity over time
See how senior technical support agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior technical support agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.63% | 10.43% | 7.24% | 13.56% |
| 2011 | 66.34% | 10.52% | 7.38% | 13.06% |
| 2012 | 65.07% | 10.76% | 7.63% | 13.70% |
| 2013 | 64.00% | 10.00% | 8.44% | 14.08% |
| 2014 | 63.72% | 10.21% | 8.09% | 14.79% |
| 2015 | 63.62% | 9.67% | 9.27% | 14.67% |
| 2016 | 63.41% | 9.64% | 9.24% | 14.57% |
| 2017 | 62.63% | 9.30% | 9.70% | 14.97% |
| 2018 | 62.74% | 9.26% | 9.78% | 14.70% |
| 2019 | 60.93% | 9.18% | 10.49% | 15.83% |
| 2020 | 58.89% | 9.75% | 10.27% | 15.99% |
| 2021 | 57.03% | 9.99% | 10.64% | 16.53% |
Senior technical support agent wage gap by race
According to our data, asian senior technical support agents have the highest average salary compared to other ethnicities. Black or african american senior technical support agents have the lowest average salary at $43,916.
| Ethnicity | Salary |
|---|---|
| Unknown | $45,287 |
| White | $46,968 |
| Black or African American | $43,916 |
| Asian | $58,759 |
| Hispanic or Latino | $45,603 |
Average senior technical support agent age
See how the average age of senior technical support agents varies based on ethnicity and gender.
Male
Female
Senior technical support agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Senior technical support agent age breakdown
The average age of senior technical support agents is 40+ years years old, representing 56% of the senior technical support agent population.
Senior technical support agent age breakdown
| Senior Technical Support Agent Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Senior technical support agent educational attainment
The most common degree for senior technical support agents is bachelor's degree, with 42% of senior technical support agents earning that degree. The second and third most common degree levels are associate degree degree at 30% and associate degree degree at 12%.
- Bachelor's, 42%
- Associate, 30%
- High School Diploma, 12%
- Master's, 5%
- Other Degrees, 11%
Senior technical support agents by degree level
| Senior technical support agent degree | Percentages |
|---|---|
| Bachelor's | 42% |
| Associate | 30% |
| High School Diploma | 12% |
| Master's | 5% |
| Other Degrees | 11% |
Senior technical support agent jobs you might like
Senior technical support agent wage gap by degree level
According to the data, senior technical support agents with a Master's degree earn more than those without, at $65,829 annually. With a Doctorate degree, senior technical support agents earn a median annual income of $59,773 compared to $49,199 for senior technical support agents with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $65,829 |
| High School Diploma or Less | $39,123 |
| Bachelor's Degree | $49,199 |
| Doctorate Degree | $59,773 |
| Some College/ Associate Degree | $40,921 |
Senior technical support agent employment statistics
Most senior technical support agents work for a private in the technology industry.
Company size where senior technical support agents work
Below, you can see the size of companies where senior technical support agents work.
Senior technical support agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 47% |
Senior technical support agent jobs by company type
Employees with the senior technical support agent job title have their preferences when it comes to working for a company. For instance, most senior technical support agents prefer to work at private companies over public companies.
Senior technical support agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 45% |
| Private | 53% |
Senior technical support agent jobs by industry
The most common industries for senior technical support agents are technology, professional and telecommunication.
Senior technical support agent industry statistics
| Industry | Percentages |
|---|---|
| Technology | 23% |
| Fortune 500 | 17% |
| Professional | 15% |
| Telecommunication | 9% |
| Media | 8% |
| Finance | 6% |
| Manufacturing | 3% |
| Retail | 3% |
| Education | 2% |
| Transportation | 2% |
| Start-up | 2% |
| Utilities | 2% |
| Internet | 2% |
| Health Care | 1% |
| Construction | 1% |
| Insurance | 1% |
Senior technical support agent turnover and employment statistics
Senior technical support agent unemployment rate over time
The unemployment rate for senior technical support agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior technical support agent unemployment rate by year
| Year | Senior technical support agent unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average senior technical support agent tenure
The average senior technical support agent stays at their job for 1-2 years, based on the 206 senior technical support agents resumes in Zippia's database.
Senior technical support agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 45% |
| 3-4 years | 11% |
| 5-7 years | 15% |
| 8-10 years | 3% |
| 11+ years | 4% |
Senior technical support agent LGBT ratio compared to similar jobs
Review the percent of senior technical support agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Communications Specialist | 7.31% | 120,034 |
| Applications Analyst | 8.42% | 110,833 |
| Microstrategy Developer | 8.46% | 80,021 |
| Defense Analyst | 8.59% | 24,879 |
| Data Network Engineer | 9.03% | 108,729 |
| Senior Project Manager, Digital | 10.54% | 141,169 |
| Senior Technical Support Agent | 10.88% | - |
Similar senior technical support agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Communications Specialist | 7.31% | 120,034 |
| Applications Analyst | 8.42% | 110,833 |
| Microstrategy Developer | 8.46% | 80,021 |
| Defense Analyst | 8.59% | 24,879 |
| Data Network Engineer | 9.03% | 108,729 |
| Senior Project Manager, Digital | 10.54% | 141,169 |
Foreign languages spoken by senior technical support agents
The most common foreign language among senior technical support agents is Spanish at 57.1%. The second-most popular foreign language spoken is Portuguese at 14.3% and French is the third-most popular at 14.3%.
- Spanish, 57.1%
- Portuguese, 14.3%
- French, 14.3%
- Italian, 14.3%
Senior technical support agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.1% |
| Portuguese | 14.3% |
| French | 14.3% |
| Italian | 14.3% |
