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Job outlook for senior technical support agents in the United States
Senior technical support agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected senior technical support agent job growth rate is 10% from 2018-2028.
About 83,100 new jobs for senior technical support agents are projected over the next decade.
Senior technical support agent salaries have increased 9% for senior technical support agents in the last 5 years.
There are over 169,163 senior technical support agents currently employed in the United States.
There are 163,837 active senior technical support agent job openings in the US.
The average senior technical support agent salary is $44,899.
Are senior technical support agent jobs in demand?
Senior technical support agent job and salary trends over time
Senior technical support agent jobs over time
Senior technical support agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 169,163 | 0.05% |
| 2020 | 173,374 | 0.05% |
| 2019 | 193,676 | 0.06% |
| 2018 | 110,661 | 0.03% |
| 2017 | 107,692 | 0.03% |
Average senior technical support agent salary over time
Senior technical support agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $44,899 | $21.59 | +3.4% |
| 2025 | $43,420 | $20.87 | +2.3% |
| 2024 | $42,437 | $20.40 | +1.5% |
| 2023 | $41,796 | $20.09 | +1.7% |
| 2022 | $41,113 | $19.77 | +1.6% |
Senior technical support agent jobs by state
Most common states for senior technical support agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 395 | 57% |
| 2 | Nebraska | 1,920,076 | 912 | 47% |
| 3 | South Dakota | 869,666 | 372 | 43% |
| 4 | Delaware | 961,939 | 347 | 36% |
| 5 | Missouri | 6,113,532 | 2,154 | 35% |
| 6 | Kansas | 2,913,123 | 998 | 34% |
| 7 | North Dakota | 755,393 | 257 | 34% |
| 8 | Georgia | 10,429,379 | 3,246 | 31% |
| 9 | Arkansas | 3,004,279 | 895 | 30% |
| 10 | New Mexico | 2,088,070 | 633 | 30% |
| 11 | Colorado | 5,607,154 | 1,610 | 29% |
| 12 | Michigan | 9,962,311 | 2,807 | 28% |
| 13 | Minnesota | 5,576,606 | 1,537 | 28% |
| 14 | Utah | 3,101,833 | 860 | 28% |
| 15 | Vermont | 623,657 | 175 | 28% |
| 16 | Arizona | 7,016,270 | 1,921 | 27% |
| 17 | South Carolina | 5,024,369 | 1,374 | 27% |
| 18 | Nevada | 2,998,039 | 805 | 27% |
| 19 | Montana | 1,050,493 | 287 | 27% |
| 20 | New Hampshire | 1,342,795 | 343 | 26% |
Senior Technical Support Agent job outlook: Expert opinions
Our panel of senior technical support agent experts
University of Wisconsin - Milwaukee
Arizona State University
California State University - Long Beach
Dominican University
Governors State University
Tufts University
Slippery Rock University
Stetson University
Saint Peter's University
American University
Will there be an enduring impact of the coronavirus pandemic on Senior Technical Support Agents?
Derek Nazareth Ph.D.: The pandemic will have a lingering effect in several ways. The current holding pattern on hiring that characterizes many organizations will subside as organizations move towards normalcy. However, a number of practices that moved online will remain that way, due to convenience and cost, including recruitment and on-the-job training. Graduates will need to be more savvy in terms of working independently, as well as communicating and collaborating with others in remote fashion. Other practices that organizations were experimenting with pre-pandemic have become more prevalent in some cases. This includes reliance on consultants and external workers as embodied in the gig economy. That would mean more competition for graduates from outside the geographical area. On the flip side, it also offers graduates the opportunity to compete in remote markets.
Hemanth Kumar Demakethepalli Venkateswara Ph.D.
Assistant Research ProfessorArizona State University
School of Computing Informatics
What will help Senior Technical Support Agents increase their earning potential?
Hemanth Kumar Demakethepalli Venkateswara Ph.D.: Technology is always rapidly changing. A tried and tested approach to improve professionally is by updating oneself through a process of life-long learning. For example, in the AI field, a researcher updates themselves by attending top-tier AI conferences, reading the latest publications from top-tier conferences, re-implementing the results published in a paper, testing out new libraries that are published, and attempting to generate new ideas. A similar approach can be applied to other areas as well.
What Senior Technical Support Agent skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Senior Technical Support Agent job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Senior Technical Support Agent?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What are the biggest trends we'll see in the Senior Technical Support Agent job market given the pandemic?
Kate Marek Ph.D.: Probably an acceleration of existing trends - remote working, skill-set based job openings (rather than degree-specific), along with an ongoing need for necessary skills such as writing, problem-solving, collaboration, and project management.
What general advice would you give to a Senior Technical Support Agent?
Kate Marek Ph.D.: Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.
What Senior Technical Support Agent skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.: If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.
Will there be an increase or decrease in demand for Senior Technical Support Agents in the next 5 years?
Stephen Hyzny: As everything involves technology, more educated people will need it in the future. As our cars, houses, and lives connect, people will be required to make it all work.
Will there be an increase or decrease in demand for Senior Technical Support Agents in the next 5 years?
Ming Chow: On the one hand, there are many opportunities in tech currently. On the other hand, new college hires will be competing with crowds of people with real experience who were laid off during COVID. Five years is too far ahead to predict.
Abdou Karim Jallow Ph.D.
Associate ProfessorSlippery Rock University
Department of Information Systems
Will there be an enduring impact of the coronavirus pandemic on Senior Technical Support Agents?
Abdou Karim Jallow Ph.D.: It is obvious that the COVID-19 pandemic has impacted and transformed the lives of many people, including students all over the world. A major effect is requiring students to stay and learn from home because of the closure of educational institutions as a precautionary measure. Missing saying the traditional goodbye to friends, fraternities, and sororities, and having to watch commencement ceremonies in bedrooms online will leave an indelible mark in graduates.
This means a great U-shift in memories of college life, including physical interaction and learning environment, and systems adopting a new way of doing things. Graduates will enter the job market with uncertainties of availability of traditional jobs and how to work in a new normal. Many graduates will find themselves having to search for jobs virtually and having to start working remotely from the beginning in most cases and in most industries. What would have been a new beginning, along with the excitement of stepping through the doors of the new office and career, will not be there physically. This will have an impact on these graduates because of the transformation of society as a result of the pandemic.
Are there any particularly good places in the United States for Senior Technical Support Agents to find work opportunities?
Abdou Karim Jallow Ph.D.: Sometimes new graduates from college can find it hard to get the perfect or preferred job location. This may be different for those with information sciences or information systems and related degrees. Luckily there are big companies, multinational companies as well as some-sized enterprises who need skills in that discipline. Most of these can be found in some of the big cities beyond Silicon Valley such as NY, San Francisco, Seattle, Los Angeles, Pittsburgh, Atlanta, Denver, Colorado, Philadelphia, Chicago, DC, Charlotte, Houston, Boston, Dallas, and Minneapolis, just to name a few.
Some of these locations are where some of the big tech companies reside, such as Google, Microsoft, Apple, Amazon, Facebook, Twitter, IBM, HP, SAP, etc. The advantage of this degree is that graduates not only can work for tech companies but any company because of the need to manage data, information, process, and technology. Companies all over have or are putting together strategies to harness the potential of big data, and graduates with information sciences, information systems, and related degrees are sought after continuously.
How do you envision technology impacting Senior Technical Support Agents in the next 5 years?
Abdou Karim Jallow Ph.D.: The trend we have witnessed in the past two decades in terms of development in technology is unprecedented. This has a ripple effect on the field of information sciences and systems. Most traditional jobs have changed or rebranded. For example, consider how information and data processing and management (IDPM) has revolutionized into what is today information management or management information systems; business intelligence is almost transformed into business analytics, data science; high-performance computing, and grid computing is today predominantly engulfed by cloud computing services.
These are changing how data and information are managed. The decision-making process is changing in various information and knowledge-intensive and process-oriented industries such as healthcare, banking, transportation, engineering, education, security, just to name a few, despite the fact that roles and services still remain. New and emerging disciplines and services are added, driven by the advancement and greater capabilities of technology. Without a doubt, in the next few years, data and information services will be revolutionized by technology hugely. Consider the development in artificial intelligence, data science, blockchain, 5G, and broadband networks, all of which have huge potential to impact the discipline. This means that information sciences and information systems courses must adapt to take into consideration the emerging skills required by the professionals and businesses of the future. The education and training of professionals in this domain have to be continuously changing to prepare graduates adequately.
Will there be an enduring impact of the coronavirus pandemic on Senior Technical Support Agents?
Dr. Hala ElAarag: I didn't see any negative impact of coronavirus on our graduates. Our graduates did not have any problem finding internships and jobs during the pandemic. After the pandemic, there will be even more demand and opportunities for our graduates.
Are there any particularly good places in the United States for Senior Technical Support Agents to find work opportunities?
Dr. Hala ElAarag: Not really. With the increasing shift of working remotely, the jobs now are not tied to a specific location in the US or anywhere in the world.
How do you envision technology impacting Senior Technical Support Agents in the next 5 years?
Edward Moskal: Technology will have a significant impact over the next five years. While technology associated with the software, databases, blockchain, cloud computing, and cybersecurity will still have an impact, we are likely to see significant changes and advancements in fields such as artificial intelligence, combinations of augmented and mixed reality, and quantum computing. Industry and business will be driving these advancements, in particular, the healthcare industry and large tech companies like Google and Facebook that have already started establishing a strong presence in these fields.
How do you envision technology impacting Senior Technical Support Agents in the next 5 years?
Kathleen Riley: I expect some of the changes we've seen in the work world as a result of the pandemic to remain part of our lives long after the virus is no longer a threat. In particular, the pandemic has caused a lot of people to think more favorably about remote work, online meetings and conferences, and other video interactions. Not only do I expect to see increased availability of jobs supporting such technology, but I also anticipate that there will be more opportunities for computer scientists to join companies in other parts of the country without having to move to high cost-of-living areas like the Silicon Valley.
Are there any particularly good places in the United States for Senior Technical Support Agents to find work opportunities?
Kathleen Riley: My computer science students from the class of 2020 had a variety of experiences when they entered the job market after graduation. Those who had already signed on at companies like Amazon or Google, whose business stayed strong during the pandemic and whose workplace models adjusted easily to remote work, had a relatively easy time starting their industry jobs. Others, especially those who had planned to work for companies whose business depended on clients or industries which suffered under the pandemic, saw delays, changes in their work plans, and even cancellations of contracts; several found themselves job hunting again over the summer, interviewing remotely and having to assess companies without setting foot outside their own home. Fortunately, there are still a lot of jobs out there for Computer Science graduates, and most of the students I know have found other placements or are well into that process.
We all know about the abundance of computer science opportunities in the Silicon Valley, the Dulles Technology corridor, and other tech hubs, but there is also an abundance of computer science opportunities in large and small cities throughout the country. In addition to businesses whose focus or products are technology-related, many other businesses have significant technology and computer science needs that are provided in-house, and those who thrive and survive will continue to hire.