FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Senior Technical Support Coordinator

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Senior Technical Support Coordinator Skills

Below we've compiled a list of the most important skills for a Senior Technical Support Coordinator. We ranked the top skills based on the percentage of Senior Technical Support Coordinator resumes they appeared on. For example, 12.1% of Senior Technical Support Coordinator resumes contained Technical Support as a skill. Let's find out what skills a Senior Technical Support Coordinator actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Technical Support Coordinator:

1. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Senior Technical Support Coordinator jobs:
  • Managed, executed cross-functional development projects aiding in technical support and responsible for employing key learning assignment meetings and assessments.
  • Recognized throughout tenure as a leader within the Three-hundred-and-fifty-person technical support team.
  • Provide process/product development, and technical support to product lines manufactured at ADI Operations that include 300 different diagnostics assays.
  • Recruited to coordinate and carry out technical support for point-of-sale equipment and software purchased by a global customer base.
  • Provide technical support, training, and troubleshooting for internal and external teams.
  • Processed an average of 75 inbound and outbound technical support calls daily.
  • Provided coaching and training of technical support reps.
  • Acted as primary technical support contact for strategic analytics customers, protecting recurring revenue.
  • Provide all trainings related to the QSR, EHS and operational training to the Technical Support personnel.
  • Prepared client webinars using GoToMeeting, and provided technical support and tutorials to clients and presenters.

Show More

2. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Senior Technical Support Coordinator jobs:
  • Provided exceptional customer service and technical support for internal and external voice and data product customers.
  • Make decisions or recommendations that contribute to the overall success of projects and programs within the Customer Service Technical Support organization.
  • Selected to serve on a specialized Tech Support/Customer Service Front End Trial team prior to systems release.
  • Produced customer service policy and procedures document for private line and switched accounts.
  • Follow up to internal customers to ensure quality customer service.
  • Assisted with Tier II Technical support for customer services.
  • Utilized Lucent/Nortel switches w/graphic interface and MTAS to implement root call analysis techniques while providing exceptional customer service.

Show More

3. Windows XP

demand arrow
high Demand

4. PCS

demand arrow
high Demand

5. Trouble Tickets

demand arrow
high Demand
Here's how Trouble Tickets is used in Senior Technical Support Coordinator jobs:
  • Handled escalated trouble tickets until resolution.
  • Opened trouble tickets in Remedy system for escalated cases.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Data Entry

demand arrow
high Demand
Here's how Data Entry is used in Senior Technical Support Coordinator jobs:
  • Consult and provide support on catalog processes, including data entry, sales, payment and order-fulfillment procedures.

Show More

7. Hardware Issues

demand arrow
high Demand

8. Email

demand arrow
high Demand

9. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Senior Technical Support Coordinator jobs:
  • Created user accounts in Microsoft Active Directory and launched mailboxes in Exchange 5.5 and Windows 2003 OS.
  • Resolved issues with MS Outlook, Exchange, Active Directory, and Unified Messaging.

Show More

10. Internet

demand arrow
high Demand
Here's how Internet is used in Senior Technical Support Coordinator jobs:
  • Established interpretations and evaluations on Internet and Intranet configurations and management system Processed escalated calls include.
  • Deliver service and support to end-users using operational automated call distribution phone software, via remote connection or over the internet.
  • Investigated/resolved customer issues relative to email, applications, cloud backup, and Internet connectivity issues.
  • Provide tier 1 technical support for equipment, network issues, and internet connections.

Show More

11. OS

demand arrow
high Demand
Here's how OS is used in Senior Technical Support Coordinator jobs:
  • Created service contract documentation to ensure accurate terms and equipment inventory for presentation to hospital customers.
  • Verify provisioning and diagnose devices and Network issues via MTAS, ACSS, and MARS and identify network and software issues.
  • Managed a range of escalated issues for Cellular Phones, Wireless Modems, Blackberries, Tablets and Google Android OS devices.
  • Communicated effectively with fellow ROSS and Core team members to successfully drive the deployment of HcN.
  • Researched, handled, and processed all billing inquiries from cost, setup, and implementation.
  • Created Windows OS system images for deployment in Houston offices and Gulf of Mexico Platforms.
  • Collect and report statistical data for hardware, software and host systems issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Verified provisioning and diagnosed device or network issues.
  • Worked closely with Software Quality Assurance team to identify and resolve criticalerrors as it relates to DIRECTV applications.

Show More

12. Network Printers

demand arrow
high Demand

13. Desktop

demand arrow
high Demand
Here's how Desktop is used in Senior Technical Support Coordinator jobs:
  • Applied (COE) images to user desktops and laptops.

Show More

14. Level Support

demand arrow
high Demand
Here's how Level Support is used in Senior Technical Support Coordinator jobs:
  • Managed 1st level support team and utilized Help Desk system to record incoming calls for statistical and historic value.
  • Resolved 10% of calls first level support, escalated and engaged vendor for resolution of variance.
  • Enabled first level support to resolve 85% of all incoming calls without requiring escalation.
  • Maintained knowledgebase for First Level Support via trouble ticketing system.

Show More

15. IT Support

demand arrow
average Demand
Here's how IT Support is used in Senior Technical Support Coordinator jobs:
  • Leveraged extensive IT support knowledge to manage end users, IT Analysts, and IT Support and Application Teams.
  • Provided IT support to non-technical personnel within the business.
  • Train Help Desk Agents, IT Support Intake - Authored support documents and training materials for Help Desk Agents.

Show More

16. Oversaw

demand arrow
average Demand

17. Problem Resolution

demand arrow
average Demand
Here's how Problem Resolution is used in Senior Technical Support Coordinator jobs:
  • Achieved 90% problem resolution rate of all inbound client calls within 15 minutes.
  • Coordinate and assist with Production Troubleshooting/Problem Resolution Apr.

Show More

18. POS

demand arrow
average Demand
Here's how POS is used in Senior Technical Support Coordinator jobs:
  • Performed Asset Management including: inventory reconciliation, shipping/receiving, RMA's/Repairs, and the replacement/disposal of equipment.
  • Provided support during new store opening and post-opening activities.
  • Possess the ability to efficiently communicate technical concepts and procedures over the phone to non-technical clients and customers.
  • Maintained quality metrics for my job position which resulted in first call resolution.
  • Display a positive disposition and respond positively to new ideas and changes.
  • Maintained composure and patience in face of difficult customer situations.
  • Established POS hardware service department.
  • Support of communication systems, 300+ POS devices, back office hardwaresoftware, and printers.
  • Enter, deposit and reconcile all XCharge credits and payments Solve problems and issues involving finances and operations.

Show More

19. Smart Phones

demand arrow
average Demand

20. CRM

demand arrow
average Demand

21. Unix

demand arrow
average Demand
Here's how Unix is used in Senior Technical Support Coordinator jobs:

Show More

22. Management System

demand arrow
average Demand

23. Customer Care

demand arrow
average Demand
Here's how Customer Care is used in Senior Technical Support Coordinator jobs:
  • Supported customers with billing issues and inquiries and provided support on Customer Care (611) support.
  • Serve as Customer Care Lead for a major land development corporation Reviewed/approved and rejected plats.

Show More

24. Microsoft

demand arrow
average Demand
Here's how Microsoft is used in Senior Technical Support Coordinator jobs:
  • Utilize Microsoft office application use on a daily basis.

Show More

25. Mac

demand arrow
average Demand
Here's how Mac is used in Senior Technical Support Coordinator jobs:
  • Completed competencies for specific home infusion disciplines, Admissions, Operations, Pharmacy and Nursing.
  • Trouble shooting for PC Operating systems MAC and Windows, VZAM Device Manager Configuration for.

Show More

26. Sales Goals

demand arrow
average Demand

27. Billing Questions

demand arrow
average Demand

28. Linux

demand arrow
average Demand

29. Voice Products

demand arrow
average Demand
Here's how Voice Products is used in Senior Technical Support Coordinator jobs:
  • Provided detailed information on how to set up/configure data and voice products.

Show More

30. Tcp/Ip

demand arrow
low Demand
Here's how Tcp/Ip is used in Senior Technical Support Coordinator jobs:
  • Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration
  • Diagnosed TCP/IP and networking issues for data products Managed Nortel and Motorola voice mail systems via Unix console connection.

Show More

31. Special Projects

demand arrow
low Demand
Here's how Special Projects is used in Senior Technical Support Coordinator jobs:
  • Participated in special projects assigned by management.
  • Team Lead for special projects and assignments.

Show More

32. External Customers

demand arrow
low Demand
Here's how External Customers is used in Senior Technical Support Coordinator jobs:
  • Resolved data equipment and service issues for internal and external customers in a call center environment.

Show More

33. User Accounts

demand arrow
low Demand

34. Application Issues

demand arrow
low Demand

35. Software Updates

demand arrow
low Demand

36. Mtas

demand arrow
low Demand

37. Computer System

demand arrow
low Demand
Here's how Computer System is used in Senior Technical Support Coordinator jobs:
  • Researched issues on various computer systems and databases to resolve technical issues.

Show More

38. Rssi

demand arrow
low Demand

39. Training Programs

demand arrow
low Demand
Here's how Training Programs is used in Senior Technical Support Coordinator jobs:
  • Contribute in the co-presentation of training programs at workshops related to Samsung software for new SECs.

Show More

40. Office Products

demand arrow
low Demand

41. Routers

demand arrow
low Demand

42. Customer Interactions

demand arrow
low Demand
Here's how Customer Interactions is used in Senior Technical Support Coordinator jobs:
  • Used trouble ticket system for tracking customer interactions and problem resolution.

Show More

43. Vendor Relations

demand arrow
low Demand
Here's how Vendor Relations is used in Senior Technical Support Coordinator jobs:
  • Handle multiple front-line and management responsibilities in administration, accounting, technical support, vendor relationships, customer service and sales.

Show More

44. Customer Calls

demand arrow
low Demand
Here's how Customer Calls is used in Senior Technical Support Coordinator jobs:
  • Assist in managing that all customer calls are handled properly and escalated to the proper IT Administrator.

Show More

45. Network Systems

demand arrow
low Demand
Here's how Network Systems is used in Senior Technical Support Coordinator jobs:
  • Worked with various billing and network systems to assist with everyday customer based activities.

Show More

46. Client Inquiries

demand arrow
low Demand

47. Linksys

demand arrow
low Demand

48. Windows Office Software

demand arrow
low Demand

49. Customer Resolution

demand arrow
low Demand
Here's how Customer Resolution is used in Senior Technical Support Coordinator jobs:
  • Use various administrative department tools and on-line resources for customer resolution.

Show More

50. DOS

demand arrow
low Demand

Senior Technical Support Coordinator Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Senior Technical Support Coordinator

Technical Support

17.5%

Customer Service

13.5%

Windows XP

8.8%

PCS

6.0%

Trouble Tickets

5.2%

Data Entry

4.8%

Hardware Issues

4.8%

Email

4.4%

Active Directory

4.0%

Internet

4.0%

OS

3.6%

Network Printers

3.6%

Desktop

3.2%

Level Support

2.8%

IT Support

2.4%

Oversaw

2.4%

Problem Resolution

2.4%

POS

2.4%

Smart Phones

2.4%

CRM

2.0%
Show More

Typical Skill-Sets Required For A Senior Technical Support Coordinator

Rank Skill
1 Technical Support 12.1%
2 Customer Service 9.3%
3 Windows XP 6.0%
4 PCS 4.1%
5 Trouble Tickets 3.6%
6 Data Entry 3.3%
7 Hardware Issues 3.3%
8 Email 3.0%
9 Active Directory 2.7%
10 Internet 2.7%
11 OS 2.5%
12 Network Printers 2.5%
13 Desktop 2.2%
14 Level Support 1.9%
15 IT Support 1.6%
16 Oversaw 1.6%
17 Problem Resolution 1.6%
18 POS 1.6%
19 Smart Phones 1.6%
20 CRM 1.4%
21 Unix 1.4%
22 Management System 1.4%
23 Customer Care 1.4%
24 Microsoft 1.4%
25 Mac 1.4%
26 Sales Goals 1.4%
27 Billing Questions 1.4%
28 Linux 1.1%
29 Voice Products 1.1%
30 Tcp/Ip 1.1%
31 Special Projects 1.1%
32 External Customers 1.1%
33 User Accounts 1.1%
34 Application Issues 1.1%
35 Software Updates 1.1%
36 Mtas 1.1%
37 Computer System 1.1%
38 Rssi 0.8%
39 Training Programs 0.8%
40 Office Products 0.8%
41 Routers 0.8%
42 Customer Interactions 0.8%
43 Vendor Relations 0.8%
44 Customer Calls 0.8%
45 Network Systems 0.8%
46 Client Inquiries 0.8%
47 Linksys 0.8%
48 Windows Office Software 0.8%
49 Customer Resolution 0.8%
50 DOS 0.8%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

22,329 Senior Technical Support Coordinator Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.