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What is a senior technical support manager and how to become one
Most people cannot keep up with all the new technology that's developed, no matter how brilliant they are. That is why many companies offer technical support to employees and customers in order to help them use new technologies. A senior technical support manager is in charge of the whole technical support team.
While a senior technical support manager sometimes gets to interact directly with customers, they spend most of their time managing the team or developing new ways to improve technical support. Some days they may create reports analyzing frequent issues. Other days they develop processes to automate more technical aspects and may even help develop a product so that it is easy to use.
Before earning a senior management position, senior technical support managers have to pay their dues. Many start their careers by earning a bachelor's or even a master's degree in business or computer science. They also need many years of on-the-job experience in technical support before they can manage others. Their years of hard work are rewarded with an average salary of $115,378 a year.
What general advice would you give to a senior technical support manager?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $118,530
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.61%
Black or African American 10.20%
Hispanic or Latino 16.65%
Unknown 5.41%
White 56.71%
Genderfemale 20.37%
male 79.63%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Senior technical support manager career paths
Key steps to become a senior technical support manager
Explore senior technical support manager education requirements
Start to develop specific senior technical support manager skills
Skills Percentages Customer Satisfaction 9.42% Salesforce 4.70% Continuous Improvement 4.57% Cloud 4.47% Infrastructure 4.38% Complete relevant senior technical support manager training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior technical support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior technical support manager based on U.S. Bureau of Labor Statistics data and data from real senior technical support manager resumes.Research senior technical support manager duties and responsibilities
- Project include integration testing, QA, and rollout; manage the security rapid response and desktop encryption projects for team.
- Manage business-technology relationships - responsible for facilitating actionable requirements gathering, design & architecture, implementation, and build to operate.
- Assist cloud customers with Citrix and connectivity issues.
- Support customers in use of Citrix VDI to allow users to work remotely.
Get senior technical support manager experience
Generally, it takes 1-2 years to become a senior technical support manager. The most common roles before becoming a senior technical support manager include technical support manager, manager team lead and senior manager.Prepare your senior technical support manager resume
When your background is strong enough, you can start writing your senior technical support manager resume.
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Apply for senior technical support manager jobs
Now it's time to start searching for a senior technical support manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior technical support manager job
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Average senior technical support manager salary
The average senior technical support manager salary in the United States is $118,530 per year or $57 per hour. Senior technical support manager salaries range between $92,000 and $151,000 per year.
What am I worth?
How do senior technical support managers rate their job?
Senior technical support manager reviews
I enjoy the challenges and learning new things . Technology is always evolving.
User is not available for investigation how hardware and software had problem.
Updated January 8, 2025
