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Senior Technical Support Manager Careers

There is more than meets the eye when it comes to being a senior technical support manager. For example, did you know that they make an average of $59.38 an hour? That's $123,508 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Technical Support Manager Do

There are certain skills that many senior technical support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a senior technical support manager, we found that a lot of resumes listed 10.5% of senior technical support managers included customer service, while 6.3% of resumes included technical support, and 4.4% of resumes included continuous improvement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior technical support manager job title. But what industry to start with? Most senior technical support managers actually find jobs in the technology and telecommunication industries.

How To Become a Senior Technical Support Manager

If you're interested in becoming a senior technical support manager, one of the first things to consider is how much education you need. We've determined that 52.3% of senior technical support managers have a bachelor's degree. In terms of higher education levels, we found that 23.8% of senior technical support managers have master's degrees. Even though most senior technical support managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior technical support manager. When we researched the most common majors for a senior technical support manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on senior technical support manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a senior technical support manager. In fact, many senior technical support manager jobs require experience in a role such as technical support manager. Meanwhile, many senior technical support managers also have previous career experience in roles such as manager or senior manager.

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Average Salary
$123,508
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
58,315
Job Openings

Senior Technical Support Manager Career Paths

Top Careers Before Senior Technical Support Manager

Manager
9.0 %

Top Careers After Senior Technical Support Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Technical Support Manager

Senior Technical Support Managers in America make an average salary of $123,508 per year or $59 per hour. The top 10 percent makes over $161,000 per year, while the bottom 10 percent under $94,000 per year.
Average Salary
$123,508

Best Paying Cities

City
ascdesc
Average Salarydesc
San Mateo, CA
Salary Range131k - 187k$157k$157,196
Piscataway, NJ
Salary Range115k - 170k$140k$140,201
Downers Grove, IL
Salary Range105k - 165k$132k$132,295
Dallas, TX
Salary Range94k - 146k$118k$117,686
Atlanta, GA
Salary Range87k - 140k$111k$111,189
Fort Lauderdale, FL
Salary Range76k - 122k$97k$96,873
$76k
$187k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Technology Support Manager
Senior Technology Support Manager
Aetna Resources LLC
Aetna Resources LLC
09/11/2019
09/11/2019
$116,00009/11/2019
$116,000
Senior Manager, Technical Support
Senior Manager, Technical Support
A10 Networks, Inc.
A10 Networks, Inc.
06/26/2019
06/26/2019
$135,14706/26/2019
$135,147
Sr.Manager, IT Technical Analysis Support
Sr.Manager, IT Technical Analysis Support
Cyxtera Technologies
Cyxtera Technologies
06/24/2019
06/24/2019
$125,85806/24/2019
$125,858
Senior Manager, IT Development & Support
Senior Manager, IT Development & Support
As America, Inc.
As America, Inc.
04/18/2019
04/18/2019
$163,65104/18/2019
$163,651
Senior Manager, Technical Support
Senior Manager, Technical Support
Informatica LLC
Informatica LLC
04/16/2019
04/16/2019
$160,99804/16/2019
$160,998
See More Recent Salaries

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Senior Technical Support Manager Demographics

Gender

male

76.5 %

female

19.5 %

unknown

4.0 %

Ethnicity

White

62.4 %

Hispanic or Latino

14.8 %

Asian

9.8 %

Foreign Languages Spoken

Spanish

20.0 %

Portuguese

10.0 %

Hungarian

10.0 %
See More Demographics

Senior Technical Support Manager Education

Majors

Business
27.8 %

Degrees

Bachelors

52.3 %

Masters

23.8 %

Certificate

9.2 %

Top Colleges for Senior Technical Support Managers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info
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Full Time
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Internship
Temporary

Top Skills For a Senior Technical Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.5% of senior technical support managers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Senior Technical Support Manager

Some places are better than others when it comes to starting a career as a senior technical support manager. The best states for people in this position are California, New York, New Jersey, and Virginia. Senior technical support managers make the most in California with an average salary of $153,504. Whereas in New York and New Jersey, they would average $151,809 and $139,793, respectively. While senior technical support managers would only make an average of $137,573 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Senior Technical Support Manager Jobs:
7,762
Highest 10% Earn:
$213,000
Location Quotient:
1.53
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Senior Technical Support Manager Jobs:
2,676
Highest 10% Earn:
$215,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Senior Technical Support Manager Jobs:
597
Highest 10% Earn:
$190,000
Location Quotient:
1.64
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Senior Technical Support Manager Employers

1. AT&T
4.8
Avg. Salary: 
$123,634
Senior Technical Support Managers Hired: 
22+
2. Symantec
4.8
Avg. Salary: 
$121,531
Senior Technical Support Managers Hired: 
10+
3. Manhattan Associates
4.7
Avg. Salary: 
$111,312
Senior Technical Support Managers Hired: 
8+
4. IBM
4.8
Avg. Salary: 
$108,204
Senior Technical Support Managers Hired: 
8+
5. Dell
4.8
Avg. Salary: 
$124,661
Senior Technical Support Managers Hired: 
7+
6. Citrix Systems
4.8
Avg. Salary: 
$102,743
Senior Technical Support Managers Hired: 
5+
Updated October 2, 2020