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Best senior technical support manager certifications
Senior technical support manager certifications allow job seekers to demonstrate their competency as an senior technical support manager to employers. However, not all senior technical support manager certifications provide the same value for job seekers.
The best certifications for a senior technical support manager are Certified Manager Certification (CM), Six Sigma Green Belt, and Project Management Professional (PMP).
Below is a list of the best senior technical support manager certifications. Obtaining an senior technical support manager certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for senior technical support managers
| Rank | Senior technical support manager certification | Organization |
|---|---|---|
| 1 | Certified Manager Certification (CM) | ICPM |
| 2 | Six Sigma Green Belt | IASSC |
| 3 | Project Management Professional (PMP) | PMI |
| 4 | Master Certified Electronics Technician (CETma) | ETA |
4 best senior technical support manager certifications
1. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
2. Six Sigma Green Belt
The IASSC Certified Lean Six Sigma Green Belt (ICGB) is a professional who is well versed in the Lean Six Sigma Methodology who both leads or supports improvement projects, typically as a part-time role. A Lean Six Sigma Green Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C. They understand how to perform and interpret Six Sigma tools and how to use standard principles of Lean.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
3. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
What is the best certification for a senior technical support manager?
The best senior technical support manager certification is Certified Manager Certification (CM). The Certified Manager Certification (CM) is awarded by the Institute of Certified Professional Managers. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this senior technical support manager certification:
- To become a certified Certified Manager Certification (CM), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every year.
The most common combination of senior technical support manager certifications include: Certified Manager Certification (CM), Six Sigma Green Belt, and Project Management Professional (PMP).
Online courses for senior technical support managers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
3. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
4. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
5. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
6. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
7. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
8. Introduction to Business Support System - BSS
Learn about business support system employed in telecom domain...
9. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
10. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
11. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
12. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...
13. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
14. Leadership: New Manager Training for Technical Professionals
Learn to establish yourself as a manager and lead your technical team to success. We are PDU Accredited...
15. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
16. Supply Chain Management KPIs: Metrics Inventory Performance
Key Performance Indicators: Measure & Improve the Performance of your Supply Chain and Inventory Operations Management...
17. KPIs: Key Performance Indicators A-Z: Performance Management
The fundamentals of choosing, designing, implementing and presenting KPI Metrics and Dashboards in Business Operations...
18. Technical Product Management: learn on 4 real industry cases
Boost your technicality (as a PM) or tech product skills (as an engineer) to grow in your current role...
19. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
20. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...