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There are several educational requirements to become a senior technical support manager. Senior technical support managers usually study business, computer science, or electrical engineering. 68% of senior technical support managers hold a bachelor's degree, and 13% hold an associate degree. We analyzed 537 real senior technical support manager resumes to see exactly what senior technical support manager education sections show.
The most common colleges for senior technical support managers are the University of Phoenix and the University of Phoenix.
There are also many online senior technical support manager courses to help get the education required to be a senior technical support manager.
There are certain senior technical support manager certifications that you should consider. These senior technical support manager certifications include Certified Manager Certification (CM) and Six Sigma Green Belt.
| Senior technical support manager common college | Percentages |
|---|---|
| University of Phoenix | 13.51% |
| Northeastern University | 10.81% |
| San Jose State University | 6.76% |
| DeVry University | 6.76% |
| University of Maryland - College Park | 6.76% |
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 23.2% |
| 2 | Computer Science | 16.1% |
| 3 | Electrical Engineering | 10.7% |
| 4 | Computer Information Systems | 5.7% |
| 5 | Communication | 5.4% |
The best colleges for senior technical support managers are Stanford University, Northwestern University, and University of Pennsylvania.
A senior technical support manager with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior technical support managers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior technical support managers.
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
Bakersfield, CA • Private
In-state tuition
$7,309
Enrollment
9,142
Vestal, NY • Private
In-state tuition
$9,808
Enrollment
13,990
San Diego, CA • Private
In-state tuition
$7,488
Enrollment
30,018
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
Worcester, MA • Private
In-state tuition
$50,530
Enrollment
4,571
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The most affordable schools for senior technical support managers are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.
If the best universities for senior technical support managers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior technical support managers.
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
Socorro, NM • Private
In-state tuition
$7,770
Cost of attendance
21,244
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
The hardest universities for senior technical support managers to get into are Stanford University, Northwestern University, and University of Pennsylvania.
Some great schools for senior technical support managers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior technical support managers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
New York, NY • Private
Admissions rate
20%
SAT average
1,419
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
Troy, NY • Private
Admissions rate
43%
SAT average
1,415
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
Rochester, NY • Private
Admissions rate
29%
SAT average
1,422
The easiest schools for senior technical support managers to get into are Oklahoma Wesleyan University, barry university, and nyack college.
Some schools are much easier to get into. If you want to start your career as a senior technical support manager without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior technical support managers.
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
New York, NY • Private
Admissions rate
98%
SAT average
999
Pittsburgh, PA • Private
Admissions rate
99%
SAT average
1,008
New York, NY • Private
Admissions rate
83%
SAT average
1,061
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
Lacey, WA • Private
Admissions rate
96%
SAT average
1,111
Milwaukee, WI • Private
Admissions rate
71%
SAT average
1,035
New Rochelle, NY • Private
Admissions rate
88%
SAT average
1,089
Oakland, CA • Private
Admissions rate
70%
SAT average
849
| Senior technical support manager education level | Senior technical support manager salary |
|---|---|
| Master's Degree | $136,386 |
| High School Diploma or Less | $112,692 |
| Bachelor's Degree | $122,572 |
| Doctorate Degree | $131,643 |
| Some College/ Associate Degree | $114,565 |