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The differences between senior technical support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming a customer support manager takes usually requires 4-6 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $91,598 average annual salary of a customer support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a customer support manager are project management, CRM, and technical support.
| Senior Technical Support Manager | Customer Support Manager | |
| Yearly salary | $118,530 | $91,598 |
| Hourly rate | $56.99 | $44.04 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 65% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Senior technical support managers and customer support managers have different pay scales, as shown below.
| Senior Technical Support Manager | Customer Support Manager | |
| Average salary | $118,530 | $91,598 |
| Salary range | Between $92,000 And $151,000 | Between $64,000 And $130,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Snowflake Computing | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and a customer support manager in terms of educational background:
| Senior Technical Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between senior technical support managers' and customer support managers' demographics:
| Senior Technical Support Manager | Customer Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |