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The differences between senior technical support managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming an operations support manager takes usually requires 4-6 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $79,730 average annual salary of an operations support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for an operations support manager are customer service, project management, and human resources.
| Senior Technical Support Manager | Operations Support Manager | |
| Yearly salary | $118,530 | $79,730 |
| Hourly rate | $56.99 | $38.33 |
| Growth rate | 10% | 6% |
| Number of jobs | 144,849 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 65% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Senior technical support managers and operations support managers have different pay scales, as shown below.
| Senior Technical Support Manager | Operations Support Manager | |
| Average salary | $118,530 | $79,730 |
| Salary range | Between $92,000 And $151,000 | Between $47,000 And $133,000 |
| Highest paying City | San Francisco, CA | San Bruno, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support manager and an operations support manager in terms of educational background:
| Senior Technical Support Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior technical support managers' and operations support managers' demographics:
| Senior Technical Support Manager | Operations Support Manager | |
| Average age | 42 | 44 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |