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The differences between senior technical support managers and senior information technology managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming a senior information technology manager takes usually requires 6-8 years. Additionally, a senior information technology manager has an average salary of $133,138, which is higher than the $118,530 average annual salary of a senior technical support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a senior information technology manager are project management, cloud, and architecture.
| Senior Technical Support Manager | Senior Information Technology Manager | |
| Yearly salary | $118,530 | $133,138 |
| Hourly rate | $56.99 | $64.01 |
| Growth rate | 10% | 16% |
| Number of jobs | 144,849 | 187,930 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Senior technical support managers and senior information technology managers have different pay scales, as shown below.
| Senior Technical Support Manager | Senior Information Technology Manager | |
| Average salary | $118,530 | $133,138 |
| Salary range | Between $92,000 And $151,000 | Between $98,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Netflix |
| Best paying industry | Technology | Professional |
There are a few differences between a senior technical support manager and a senior information technology manager in terms of educational background:
| Senior Technical Support Manager | Senior Information Technology Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between senior technical support managers' and senior information technology managers' demographics:
| Senior Technical Support Manager | Senior Information Technology Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 81.8% Female, 18.2% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 14.6% White, 63.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |