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The differences between senior technical support managers and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a supervisor, technical support. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Senior Technical Support Manager | Supervisor, Technical Support | |
| Yearly salary | $118,530 | $87,039 |
| Hourly rate | $56.99 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Senior technical support managers and supervisors, technical support have different pay scales, as shown below.
| Senior Technical Support Manager | Supervisor, Technical Support | |
| Average salary | $118,530 | $87,039 |
| Salary range | Between $92,000 And $151,000 | Between $62,000 And $121,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Snowflake Computing | Applied Materials |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and a supervisor, technical support in terms of educational background:
| Senior Technical Support Manager | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and supervisors, technical support' demographics:
| Senior Technical Support Manager | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |