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The differences between senior technical support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming a support manager takes usually requires 4-6 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a support manager are project management, technical support, and powerpoint.
| Senior Technical Support Manager | Support Manager | |
| Yearly salary | $118,530 | $90,297 |
| Hourly rate | $56.99 | $43.41 |
| Growth rate | 10% | 6% |
| Number of jobs | 144,849 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 51% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Senior technical support managers and support managers have different pay scales, as shown below.
| Senior Technical Support Manager | Support Manager | |
| Average salary | $118,530 | $90,297 |
| Salary range | Between $92,000 And $151,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Snowflake Computing | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and a support manager in terms of educational background:
| Senior Technical Support Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between senior technical support managers' and support managers' demographics:
| Senior Technical Support Manager | Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |