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The differences between senior technical support managers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technical support senior engineer. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $107,429 average annual salary of a technical support senior engineer.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Technical Support Manager | Technical Support Senior Engineer | |
| Yearly salary | $118,530 | $107,429 |
| Hourly rate | $56.99 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior technical support managers and technical support senior engineers have different pay scales, as shown below.
| Senior Technical Support Manager | Technical Support Senior Engineer | |
| Average salary | $118,530 | $107,429 |
| Salary range | Between $92,000 And $151,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Delaware |
| Best paying company | Snowflake Computing | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a senior technical support manager and a technical support senior engineer in terms of educational background:
| Senior Technical Support Manager | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior technical support managers' and technical support senior engineers' demographics:
| Senior Technical Support Manager | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |