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What is a senior technical support representative and how to become one
What general advice would you give to a senior technical support representative?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $50,615
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.56%
Black or African American 10.79%
Hispanic or Latino 16.75%
Unknown 5.41%
White 56.07%
Genderfemale 26.72%
male 73.28%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Senior technical support representative career paths
Key steps to become a senior technical support representative
Explore senior technical support representative education requirements
Start to develop specific senior technical support representative skills
Skills Percentages Troubleshoot 8.95% Escalate 6.40% Technical Troubleshooting 5.84% SQL 5.39% Phone Calls 4.94% Complete relevant senior technical support representative training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior technical support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior technical support representative based on U.S. Bureau of Labor Statistics data and data from real senior technical support representative resumes.Research senior technical support representative duties and responsibilities
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
- Support and troubleshot the VDI and VPN environment.
- Configure LAN/WAN - LAN-host configure VoIP PBX with NAT translation.
- Create SQL queries as specified by the client to create database reports.
Get senior technical support representative experience
Generally, it takes 1-2 years to become a senior technical support representative. The most common roles before becoming a senior technical support representative include technical support representative, customer service representative team lead and technical support specialist.Prepare your senior technical support representative resume
When your background is strong enough, you can start writing your senior technical support representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior technical support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable senior technical support representative resume templates
Build a professional senior technical support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior technical support representative resume.
Apply for senior technical support representative jobs
Now it's time to start searching for a senior technical support representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior technical support representative job
Are you a senior technical support representative?
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Average senior technical support representative salary
The average senior technical support representative salary in the United States is $50,615 per year or $24 per hour. Senior technical support representative salaries range between $35,000 and $72,000 per year.
What am I worth?
How do senior technical support representatives rate their job?
Senior technical support representative reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
