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  • IP Docketing Specialist - Remote Option Available

    Akerman 4.9company rating

    Remote senior technical support representative job

    Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a full-time Intellectual Property (IP) Patent Docketing Specialist to provide timely and effective docketing and administrative support to the Intellectual Property Group. Responsibilities include, but are not limited to: Review, docket and distribute a high volume of incoming correspondence from the USPTO, WIPO and foreign associates according to established procedures Review and update docket based on USPTO filing receipts, WIPO confirmations, and correspondence from foreign associates according to established procedures Update docket based on docket answers/instructions received from attorneys and paralegals Monitor daily docket to ensure all deadlines are met Perform monthly status check of pending US patent applications Manage incoming and outgoing transferred files Respond to internal inquiries; generate reports as needed by the IP group Save correspondence in document management system to maintain electronic files Required Skills Include: Working knowledge of US and International patent and trademark prosecution processes and their associated rules and procedures Analytical reasoning skills and ability to interpret rules and instructions accurately Excellent organizational and follow-up skills Comfortable and efficient at calculating dates Detail oriented; ability to perform routine tasks and maintain concentration for long period of time. Ability to prepare accurate, highly detailed work; excellent proofreading skills. Proficient with MS Office applications 6+ years intellectual property experience in a law firm or legal services environment Prior IP docketing experience required, prior patent docketing experience preferred. Prior IP docketing experience using computer database programs, specifically FIP is highly preferred Undergraduate degree preferred We offer an excellent compensation and benefits package. Job Type: Salary Salary Range: $92,000 - $105,000 (Actual salary is based on experience and job qualifications.) Bonus: Discretionary holiday bonus Benefits: Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401k Profit Sharing Plan, and Transportation Program Please submit your resume, cover letter, and salary requirements. EOE #LI-PT1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $92k-105k yearly 4d ago
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  • Desktop and Education Support Specialist

    Us Tech Solutions 4.4company rating

    Senior technical support representative job in Columbus, OH

    The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
    $39k-50k yearly est. 2d ago
  • Neuroradiologist - REMOTE 7 On / 14 Off

    Maimonides Medical Center 4.7company rating

    Remote senior technical support representative job

    Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.
    $45k-54k yearly est. 2d ago
  • Remote Online Product Support - No Experience

    Glocpa

    Remote senior technical support representative job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $36k-47k yearly est. 60d+ ago
  • Technical Support Representative

    Insight Global

    Remote senior technical support representative job

    JOB TITLE: Facilities Support Representative DURATION: Long term contract HOURLY RATE: $17/hr + all candidates need to live within a 2-hour radius from Bentonville, AR This is a remote role in a call center environment, focusing on inbound calls and emails from field technicians and onsite store associates regarding on-site HVAC, Lighting, and Refrigeration issues that they will help troubleshoot utilizing software, a knowledgebase, as well as internal collaboration with subject matter experts. These duties will be performed by researching work order root causes for technicians according to severity and device functionality within our process. Starting February 2nd, 2026, there is 6 weeks of training that are intended to equip the candidate with fundamental knowledge of the workflows and associated software. Proficiency will come with time in production and collaboration with subject matter experts. Training is Monday-Friday 8:00-5:00 CST. Weekly schedule is structured 4 days on 3 off platform. First contact resolution and quality adherence take priority over productivity. 13:00 AHT, about 25 calls/emails in a shift. A laptop and charger are provided. Monitors and headsets are not provided but are strongly recommended. Job Description: Desired Skills and Experience Exp. working in an environment with a high volume of inbound, outbound calls and emails. Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker. Excellent written and spoken communication skills Strong multitasking skills - able to navigate multiple applications at one time Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting. A quiet professional environment and reliable internet service is required Ability to handle a high volume of inquiries during peak volume with positivity and professionalism. Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.) Plusses Autonomous system diagnostics and troubleshooting Understanding of BAS (Building Automation Systems) Day-to-Day : An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.
    $17 hourly 1d ago
  • Remote Neuroradiologist

    University of Vermont Health 4.6company rating

    Remote senior technical support representative job

    Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************
    $53k-65k yearly est. 2d ago
  • Mortgage Technology Support Analyst II

    Lower 4.1company rating

    Remote senior technical support representative job

    Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy
    $32-36 hourly Auto-Apply 8d ago
  • Technical Integration Services Support (Remote)

    Dev 4.2company rating

    Remote senior technical support representative job

    Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $51k-85k yearly est. 60d+ ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Remote senior technical support representative job

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Senior technical support representative job in Columbus, OH

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $60k-82k yearly est. 7d ago
  • Technical & Aggregation Support Specialist

    Empower Retirement 4.3company rating

    Remote senior technical support representative job

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset. What you will do Resolve client, advisor, and internal support inquiries submitted through Zendesk Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues Analyze trends in client issues and serve as the voice of the customer to drive product improvements Create and maintain Help Center articles and technical documentation for common issues Recommend and support process and tooling improvements to enhance customer satisfaction What you will bring Bachelor's degree and at least 2 years of related experience, or equivalent work experience Strong analytical and technical troubleshooting skills Excellent written communication skills with ability to explain technical concepts clearly Strong time management and organizational skills in a support environment Customer‑first attitude with empathy and accountability for issue resolution What will set you apart Experience with Zendesk, JIRA, or similar support tools Account Aggregation experience a plus Experience providing technical support via phone, chat, and email Ability to work cross‑functionally with engineering and product teams Experience writing technical documentation or training support personnel Working knowledge of SQL or similar data tools ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-20-2026 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
    $55.3k-76.1k yearly Auto-Apply 5d ago
  • IT Help Desk Technician (Remote)

    Capital Rx 4.1company rating

    Remote senior technical support representative job

    About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Develop additional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build and establish procedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) A customer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
    $24-28 hourly Auto-Apply 4d ago
  • Part Time Information Technology Help Desk Technician

    Valor Network 4.5company rating

    Remote senior technical support representative job

    Job Title: Information Technology Help Desk Technician Job Classification: Nonexempt Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts. 2. Team member of the call center assisting users with completing functions. 3. Effectively troubleshoots Level 1 technical issues. 4. Resolves or escalates problems to management as needed. 5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution. 6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. 7. Trains users in learning new company-provided applications and assists in problem solving for applications issues. 8. Assists with setup of accounts for users. 9. Provides support with documentation, write up instructions, and procedures. Qualifications: This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends. To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting. Education/Experience: High school degree, additional education is encouraged. Prior customer service or information technology experience. Special Skills: Verbal communication skills Customer service oriented Team player Work Environment: Work is performed remotely on a computer workstation. Physical Requirements: Sitting Keyboarding Speaking Vision for Computer Use Pay Range: $20-25 per hour
    $20-25 hourly 4d ago
  • Inperson Interview for Help Desk Support in Columbus Ohio

    360 It Professionals 3.6company rating

    Senior technical support representative job in Columbus, OH

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com
    $37k-63k yearly est. 60d+ ago
  • Technical Support Specialist - East Coast

    Airtable 4.2company rating

    Remote senior technical support representative job

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
    $73k-95.3k yearly Auto-Apply 27d ago
  • Manager, Lab Support Services

    Labcorp 4.5company rating

    Senior technical support representative job in Dublin, OH

    Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Pre-Analytical Support Services Manager to join our team in **Dublin, OH** . In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives". ****Pay Range: $74,000 - $90,000 per year** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Work Schedule:** Monday- Friday 12:00am (Midnight)- 8:30am, Additional days and hours as needed. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. ** ** For more detailed information, please ** ** click here (************************************************************** **.** **Job Responsibilities** **:** + Managethe daily operational activities of the specimen accessioning department + Effectively manage the staffing of the department andmonitorthe production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed + Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff + Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metricsestablishedfor TAT + Resolve client inquiries and operational issuesin a timely mannerby consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratorydirectorsor corporate operations + Ensure laboratory is compliant with corporate,stateand federal regulatory requirements (CAP, CLIA, State, ISO,etc) related to personnel safety and quality of laboratory testing as well as professional conduct + Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management,trainingand development + Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff + Conduct departmental meetings and ensureappropriate departmentalcommunication + Investigate deviations from established procedures to ensure effective corrective action + Maintain knowledge in the assigned departments + Maintain a clean and safe work environment **Requirements:** + High school diploma isrequired; Associate's orhigherdegree is preferred + Prior supervisorexperiencemanaging several direct reports + Previousexperience managing people leaders is a plus + Minimum 5 years of relevant job experience + Experience in ahigh volumeclinical laboratory or production environment is required. + Direct Accessioning experience required + General understanding of laboratory operations,policiesand procedures + Proven success in training and developing pre-analytical employees + Ability to problem solve and provide solutions under minimal supervision + Proficient with Laboratory Information Systems and Microsoft Office + Strong communicationskills; both written and verbal + High levelof attention to detail with strong organizational skills + Comfortability making decisions in a changing environment + Ability to handle the physical requirements of the position **If** **you're** **looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply** **today!** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $74k-90k yearly 3d ago
  • A - 5/16 - 764156 - Technical Support Specialist -

    FHR 3.6company rating

    Remote senior technical support representative job

    *** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
    $53k-84k yearly est. 9d ago
  • Senior Technical Support Specialist

    Incentivio

    Remote senior technical support representative job

    We are seeking a Sr. Technical Support Specialist to help lead our support team and elevate our customer service standards. In this role, you will combine high-level technical troubleshooting with people leadership to ensure our users receive world-class assistance while your team grows professionally. This role involves solving API Integration, digital ordering and loyalty software configuration ONLY. This is NOT a Network or hardware tech position. Restaurant digital software experience required. Company Overview: Incentivio helps restaurants increase revenue and margins by owning the digital guest experience - from branded mobile apps to online ordering, loyalty, delivery, and analytics. Our cloud software platform allows restaurants to launch branded digital guest experiences in weeks, and our restaurant clients hail from all over North America - from Florida to Montreal and British Columbia to San Diego. We're looking for hard-working, self-motivated individuals to join our growing team and help us make a difference in the restaurant industry! Key Responsibilities: Escalation Management: Act as the final point of contact for complex technical issues, coordination with engineering and product teams for resolution. Process Optimization: Design and implement streamlined support protocols, documentation standards, and internal SLAs to improve response times. Data Analysis: Track and report on key performance indicators (KPIs) such as first-response time, ticket volume, and customer satisfaction (CSAT) scores. Strategic Planning: Collaborate with leadership to scale the support department and select/manage the support tech stack (CRM, helpdesk software, etc.) Team Leadership: Mentor and manage a team of support specialists, overseeing daily workflows, performance reviews, and professional development. Job requirements Required Qualifications: Experience: 4+ years in a technical support role, with at least 2 years in the restaurant industry. Restaurant tech or working experience is a must! Technical Proficiency: Deep understanding of Zendesk and CRM tools like Salesforce. Communication: Exceptional verbal and written skills, with the ability to explain technical concepts to non-technical stakeholders. Education: Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent practical experience). Preferred Skills: POS Digital Ordering Integrations Schedule & Benefits: Remote position Health Insurance and 401k available Position Overview: Monitor incoming support tickets to see if they can be resolved or if they will need to be escalated to the Engineering team and identified as a platform bug. Resolving these tickets could include but is not limited to helping configure integrated and non-integrated Marketing Campaigns, issues related to restaurant menus, guiding back-end users on using the platform, or other issues caused by user error. Help clients add additional locations as well as other features of our product (e.g. gift cards, catering, artificial intelligence tools, etc) Investigate and solve potential configuration issues Monitor channels that report on errors clients are experiencing and resolve them on a daily basis Investigate potential bugs and work with the Engineering team and/or Product team to resolve them Refine existing processes and create new processes that allow us to better ensure our client's success in using the platform Participate in and run high-level meetings to identify opportunities to improve the platform to help make our clients more successful Proactively reach out to clients about potential or existing issues and offer potential solutions Work with the development team to document new features and leverage existing tools to inform Customer Success Managers, the sales team, and existing clients about these features All done! Your application has been successfully submitted! Other jobs
    $61k-100k yearly est. 12d ago
  • Contract: Creative Technologist

    Upwork 4.9company rating

    Remote senior technical support representative job

    Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork's business. Our HWS team members are located all over the world. We are looking for a Creative Technologist to build and scale a best-in-class automated creative pipeline that supports paid acquisition and growth marketing at scale. Sitting at the intersection of AI, systems design, and high-craft creative production, this role is responsible for evolving an existing performance creative framework into a robust, human-in-the-loop system that consistently delivers static assets (editable in Figma), motion graphics, and video editorial content. This role will collaborate closely with Paid Acquisition, Growth Marketing, and Creative teams to create tools and workflows that accelerate experimentation, uphold creative quality, and preserve essential human oversight. Work/Project Scope: Architect and implement AI-powered creative workflows that accelerate the production of static, motion, and video assets. Design the end-to-end creative system for paid acquisition, from intake to delivery across channels (e.g., Meta, TikTok, YouTube, display). Integrate generative AI tools (image, video, audio, and text) into a streamlined pipeline using APIs, low/no-code platforms (e.g., n8n, Make, Zapier), and light scripting. Build modular systems and templates in Figma, Adobe Creative Cloud, and motion design tools to increase iteration speed while ensuring brand consistency. Establish and document human touchpoints for QA, legal, brand, and performance reviews to maintain oversight and quality standards. Produce static assets (editable in Figma), motion content (animations, display), and short-form video optimized for performance marketing. Translate growth hypotheses into structured creative systems (e.g., modular headlines, messaging frameworks) that support AI remixing and scalable testing. Collaborate with marketing analytics to connect creative variants to performance data (CTR, CAC, ROAS, LTV), then optimize templates and processes based on insights. Define and maintain asset libraries, taxonomies, and tagging schemas that support efficient versioning, discoverability, and reuse. Create documentation, playbooks, and onboarding materials for cross-functional teams to effectively use and contribute to the creative system. Drive continuous improvement by running structured experiments on prompts, templates, workflows, and tooling. Must Haves (Required Skills): 6-10 years of experience at the intersection of creative technology, design systems, performance marketing, and AI-powered workflows. Proven ability to design and implement creative automation systems for marketing, not just use AI tools. Hands-on experience with AI platforms (e.g., OpenAI, Gemini), automation tools (e.g., Zapier, n8n, Make), and scripting for tool integration. Advanced proficiency with Figma (components, libraries, tokens) and Adobe Creative Cloud (especially After Effects and Premiere Pro). A strong portfolio of performance-driven creative (Meta ads, display, short-form video) and a clear understanding of channel-specific creative requirements. Systems thinker with strong design sensibility and attention to detail-able to operationalize high standards for static, motion, and video creative. Effective communicator capable of bridging the gap between creative and technical teams, translating complex workflows into user-friendly systems. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice
    $27k-41k yearly est. Auto-Apply 4d ago
  • Sr. Technology Training & Adoption Analyst

    Benesch Law 4.5company rating

    Remote senior technical support representative job

    Who We Are At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country. Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at ************************** Working with Us - Come and "Be Benesch!" We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team. Want to know more? To hear from some of our team, click here: ********************************************* Benesch is proud to announce the opening for a Sr. Technology Training & Adoption Analyst in our Cleveland office! This position is hybrid and has work from home flexibility. Position Summary: Do you have at least 7 years of experience as a technology trainer in a law firm or professional services environment? Do you have experience with Intapp, Litera, and iManage? Are you looking for an opportunity to join an established organization and enhance and expand their training? Then our Sr. Technology Training & Adoption Analyst position may be what you're looking for! Our team is looking for that professional who wants to design, deliver, and oversee our training programs and drive the effective instruction and adoption of legal technology solutions across the Firm. The Senior Technology Training & Adoption Analyst ensures attorneys and staff are equipped to leverage technology for improved efficiency, compliance, and client service. The Senior Technology Training & Adoption Analyst plans, organizes and implements a wide range of technology training activities, including both group and personal training. The roles also provides ongoing software support, identifies and promotes relatable technology use cases, and champions the responsible and secure use of all technology processes and applications. POSITION RESPONSIBILITIES Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans. Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them. Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows. Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness. Conducts training classes for new technology rollouts as well as existing applications. Provides telephone, virtual, or desk-side assistance for software specific questions. Develops and maintains training materials, class offerings and structured learning paths for all technology solutions. Manages and updates the Firm's Learning Management System and related training materials. Partners with the Help Desk to resolve software-related issues, solutions and documentation. Participates in the testing and evaluation of new or upgraded applications prior to deployment. Stays current with emerging trends in technology training and legal software. Organizes, creates and maintains firm-wide templates. Recommends improvements to products, processes, and training methodologies that impove overall user experience. Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service. Performs additional duties and supports special projects as assigned. QUALIFICATIONS The Senior Technology Training & Adoption Analyst will possess a bachelor's degree or comparable experience, with a minimum of seven years of experience in legal technology training, adult education, or a related field. This individual should demonstrate a strong understanding of legal workflows and the unique operational needs of law firms, along with excellent communication, presentation, and interpersonal skills. The role requires analytical ability to interpret data and metrics in order to measure technology adoption and training effectiveness. Experience with legal technology platforms such as Intapp, Litera, and iManage is highly desirable. Familiarity with Microsoft Office 365, artificial intelligence solutions, and other advanced technologies is also a plus. The salary range for this position is $77K to $99K. Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package. Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at ************ or email Christine Watson at **********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    $77k-99k yearly 60d+ ago

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