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Senior Technical Support Specialist Careers

Most of us have had contact with tech support at one time or another. When your PC stops working or you encounter an app that won't install, tech support comes to the rescue. They help with software and hardware problems and everything in between. Technical support specialists work at computer stores, tech companies, and pretty much any business where computers are used.

A day in the life of a tech support specialist may include receiving calls from clients, resolving network problems, answering emails, visiting clients that are offsite, and repairing faulty computers.

Senior technical support specialists are usually the heads of the tech support department. They coordinate the activities of other tech support staff and handle day-to-day administrative duties. Senior tech support may also assist junior staff in resolving troublesome problems.

Many employers prefer skills to certification when hiring tech support staff. However, a bachelor's degree in computer engineering can be an advantage. The position also requires experience working with computers.

There is more than meets the eye when it comes to being a senior technical support specialist. For example, did you know that they make an average of $38.65 an hour? That's $80,400 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Technical Support Specialist Do

There are certain skills that many senior technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a senior technical support specialist, we found that a lot of resumes listed 14.4% of senior technical support specialists included customer service, while 8.0% of resumes included email, and 5.2% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior technical support specialist job title. But what industry to start with? Most senior technical support specialists actually find jobs in the technology and finance industries.

How To Become a Senior Technical Support Specialist

If you're interested in becoming a senior technical support specialist, one of the first things to consider is how much education you need. We've determined that 47.5% of senior technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.7% of senior technical support specialists have master's degrees. Even though most senior technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior technical support specialist. When we researched the most common majors for a senior technical support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior technical support specialist resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a senior technical support specialist. In fact, many senior technical support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many senior technical support specialists also have previous career experience in roles such as computer technician or customer service representative.

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Average Salary
$80,400
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
98,215
Job Openings

Senior Technical Support Specialist Career Paths

Top Careers Before Senior Technical Support Specialist

Top Careers After Senior Technical Support Specialist

Senior Technical Support Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Technical Support Specialist

Senior Technical Support Specialists in America make an average salary of $80,400 per year or $39 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $60,000 per year.
Average Salary
$80,400
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Arlington, VA
Salary Range85k - 132k$106k$106,400
San Mateo, CA
Salary Range81k - 128k$103k$102,659
Athens, OH
Salary Range72k - 114k$91k$91,076
Saint Louis, MO
Salary Range71k - 112k$90k$89,738
Boca Raton, FL
Salary Range69k - 113k$89k$89,267
Alpharetta, GA
Salary Range67k - 110k$86k$86,499
$58k
$132k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Technology Support Specialist
Senior Technology Support Specialist
Winters Joint Unified
Winters Joint Unified
06/28/2021
06/28/2021
$50,46406/28/2021
$50,464
Information Technology Support Specialist Senior
Information Technology Support Specialist Senior
University of Pennsylvania
University of Pennsylvania
06/23/2021
06/23/2021
$50,68406/23/2021
$50,684
IT Support Specialist Senior
IT Support Specialist Senior
Randstad
Randstad
06/23/2021
06/23/2021
$52,17506/23/2021
$52,175
Senior Technology Support Specialist
Senior Technology Support Specialist
University of Baltimore (Md)
University of Baltimore (Md)
05/28/2021
05/28/2021
$58,00005/28/2021
$58,000
IT Support Specialist Senior
IT Support Specialist Senior
Fox Pest Control
Fox Pest Control
05/19/2021
05/19/2021
$29,21805/19/2021
$29,218
See More Recent Salaries

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Senior Technical Support Specialist Demographics

Gender

male

77.7 %

female

18.6 %

unknown

3.7 %

Ethnicity

White

61.5 %

Hispanic or Latino

14.4 %

Black or African American

10.6 %

Foreign Languages Spoken

Spanish

36.4 %

Portuguese

11.4 %

Japanese

6.8 %
See More Demographics

Senior Technical Support Specialist Education

Majors

Business
18.3 %

Degrees

Bachelors

47.5 %

Associate

23.8 %

Certificate

15.2 %

Top Colleges for Senior Technical Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Senior Technical Support Specialist That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Top Skills For a Senior Technical Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.4% of senior technical support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Senior Technical Support Specialist

Some places are better than others when it comes to starting a career as a senior technical support specialist. The best states for people in this position are Virginia, Delaware, Washington, and California. Senior technical support specialists make the most in Virginia with an average salary of $105,411. Whereas in Delaware and Washington, they would average $103,247 and $103,021, respectively. While senior technical support specialists would only make an average of $98,139 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Senior Technical Support Specialist Jobs:
210
Highest 10% Earn:
$153,000
Location Quotient:
0.99
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Senior Technical Support Specialist Jobs:
1,962
Highest 10% Earn:
$134,000
Location Quotient:
1.49
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. North Carolina

Total Senior Technical Support Specialist Jobs:
1,796
Highest 10% Earn:
$143,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Senior Technical Support Specialist Employers

1. Raytheon Company
4.7
Avg. Salary: 
$85,479
Senior Technical Support Specialists Hired: 
34+
2. Dell
4.8
Avg. Salary: 
$101,605
Senior Technical Support Specialists Hired: 
33+
3. IBM
4.8
Avg. Salary: 
$79,888
Senior Technical Support Specialists Hired: 
29+
4. Honeywell International
4.9
Avg. Salary: 
$80,070
Senior Technical Support Specialists Hired: 
18+
5. AT&T
4.7
Avg. Salary: 
$98,077
Senior Technical Support Specialists Hired: 
17+
6. Automatic Data Processing
4.7
Avg. Salary: 
$89,718
Senior Technical Support Specialists Hired: 
15+

Senior Technical Support Specialist Videos

Updated October 2, 2020