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Become A Senior Technical Support Specialist

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Working As A Senior Technical Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Senior Technical Support Specialist Do

A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.

How To Become A Senior Technical Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Technical Support Specialist jobs

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Senior Technical Support Specialist Career Paths

Senior Technical Support Specialist
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Analyst Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior System Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Business Analyst Quality Assurance Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Systems Engineer Information Technology Consultant Director Of Information
Director, Technical Operations
11 Yearsyrs
Systems Analyst Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Senior System Administrator Systems Architect Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Consultant Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Information Technology Manager Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Network Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Information Technology Consultant Senior Consultant Product Manager
Sales Manager
5 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Systems Analyst Systems Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Senior Technical Support Specialist Demographics

Gender

  • Male

    81.6%
  • Female

    16.4%
  • Unknown

    2.0%

Ethnicity

  • White

    75.1%
  • Hispanic or Latino

    12.5%
  • Asian

    9.3%
  • Unknown

    2.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    44.4%
  • Portuguese

    11.1%
  • Chinese

    4.4%
  • German

    4.4%
  • Japanese

    4.4%
  • French

    4.4%
  • Italian

    4.4%
  • Russian

    2.2%
  • Afrikaans

    2.2%
  • Hindi

    2.2%
  • Greek

    2.2%
  • Serer

    2.2%
  • Carrier

    2.2%
  • Cheyenne

    2.2%
  • Urdu

    2.2%
  • Thai

    2.2%
  • Mandarin

    2.2%
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Senior Technical Support Specialist

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Senior Technical Support Specialist Education

Senior Technical Support Specialist

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Real Senior Technical Support Specialist Salaries

Job Title Company Location Start Date Salary
Senior Technical Support Specialist Apttus Corporation San Mateo, CA Jun 22, 2015 $125,429
Senior Technical Support Specialist Apttus Corporation San Mateo, CA Jul 27, 2016 $125,000
Senior Technical Support Specialist Walt Disney Parks and Resorts U.S., Inc. Lake Buena Vista, FL Jan 09, 2016 $121,412
Senior Technical Support Specialist Walt Disney Attractions Technology LLC Lake Buena Vista, FL Jul 17, 2016 $121,412
Senior Technical Support Specialist Walt Disney Parks and Resorts U.S., Inc. Lake Buena Vista, FL Dec 13, 2015 $118,220
Senior Technical Support Specialist Walt Disney Parks & Resorts, U.S. Lake Buena Vista, FL Dec 13, 2013 $115,000
Senior Technical Support Specialist Nokia Solutions and Networks Us LLC Irving, TX Aug 20, 2016 $108,722
Senior Associate, Technical Support Specialist MSCI, Inc. Berkeley, CA Aug 28, 2016 $102,003 -
$110,000
SR Technical Support Specialist Servicenow, Inc. Santa Clara, CA Jan 29, 2016 $92,019
Senior Anesthesia Technical Support Specialist Mindray DS USA, Inc. Mahwah, NJ Aug 18, 2011 $89,595
Senior Technical Support Specialist Elster Solutions LLC Chicago, IL Sep 18, 2010 $89,000
SR. Technical Support Specialist Automatic Data Processing, Inc. Salem, NH Feb 11, 2016 $86,363
Senior Technical Support Specialist King's Hawaiian Holding Company Torrance, CA May 20, 2016 $85,500
Senior Technical Support Specialist Automatic Data Processing, Inc. Salem, NH Nov 01, 2010 $85,000
Senior Technical Support Specialist Automatic Data Processing, Inc. Wakefield, MA Dec 28, 2009 $85,000
Senior Technical Support Specialist Forcepoint LLC Austin, TX Feb 23, 2016 $84,079
Senior Technical Support Specialist Websense, Inc. Austin, TX Jun 20, 2014 $82,430
SR. Technical Support Specialist Websense, Inc. Austin, TX May 02, 2016 $81,370
Specialist Tech Support SR Honeywell International Inc. Houston, TX Aug 29, 2015 $80,819
Specialist Tech Support SR Honeywell International Inc. Houston, TX Aug 22, 2016 $80,819
Senior Technical Field Support Specialist Cybervision, Inc. Fort Lee, NJ Oct 11, 2011 $75,000
Specialist Technical Support Senior Honeywell International Inc. Houston, TX Sep 07, 2015 $73,687
SR. Technical Support Specialist, Latin America Hand Held Products, Inc. Fort Mill, SC Dec 08, 2012 $73,243
Senior Technology Support Specialist Health Care Service Corporation Downers Grove, IL Sep 30, 2010 $73,174 -
$115,000
Senior Technical Support Specialist Yaskawa America, Inc. Miamisburg, OH Aug 14, 2015 $70,054
Senior Technical Support Specialist Terarecon Inc. Foster City, CA Jan 18, 2016 $70,000
Senior Technical Support Specialist Terarecon, Inc. Foster City, CA Aug 11, 2016 $70,000
Senior Technology Support Specialist Health Care Service Corporation Richardson, TX Jan 30, 2010 $68,800 -
$115,000

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Top Skills for A Senior Technical Support Specialist

ComputerHardwareTechnicalSupportRemoteDesktopDesktopSupportActiveDirectoryCustomerServicePhoneCallsNetworkPrintersTroubleshootLaptopsWindowsXPSetupVPNWebInternetOSCitrixSQLHelpdeskTechnicalIssues

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Top Senior Technical Support Specialist Skills

  1. Computer Hardware
  2. Technical Support
  3. Remote Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Helped businesses trouble shoot technical problems and find technical information on products, ranging from computer hardware to networking hardware.
  • Supplied technical support to mission critical services and created problem tickets to resolve complex issues.
  • Resolved issues using remote desktop to connect and fix the problem.
  • Performed all day to day support functions of a Network Administrator/Desktop Support Specialist including managing email accounts in Microsoft Exchange environments.
  • Manage expansive Active Directory environment, including setup/deletion of user accounts and group permissions.

Top Senior Technical Support Specialist Employers

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