Most of us have had contact with tech support at one time or another. When your PC stops working or you encounter an app that won't install, tech support comes to the rescue. They help with software and hardware problems and everything in between. Technical support specialists work at computer stores, tech companies, and pretty much any business where computers are used.
A day in the life of a tech support specialist may include receiving calls from clients, resolving network problems, answering emails, visiting clients that are offsite, and repairing faulty computers.
Senior technical support specialists are usually the heads of the tech support department. They coordinate the activities of other tech support staff and handle day-to-day administrative duties. Senior tech support may also assist junior staff in resolving troublesome problems.
Many employers prefer skills to certification when hiring tech support staff. However, a bachelor's degree in computer engineering can be an advantage. The position also requires experience working with computers.
There is more than meets the eye when it comes to being a senior technical support specialist. For example, did you know that they make an average of $38.65 an hour? That's $80,400 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many senior technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a senior technical support specialist, we found that a lot of resumes listed 14.4% of senior technical support specialists included customer service, while 8.0% of resumes included email, and 5.2% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior technical support specialist job title. But what industry to start with? Most senior technical support specialists actually find jobs in the technology and finance industries.
If you're interested in becoming a senior technical support specialist, one of the first things to consider is how much education you need. We've determined that 47.5% of senior technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.7% of senior technical support specialists have master's degrees. Even though most senior technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior technical support specialist. When we researched the most common majors for a senior technical support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior technical support specialist resumes include master's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a senior technical support specialist. In fact, many senior technical support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many senior technical support specialists also have previous career experience in roles such as computer technician or customer service representative.