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Job outlook for senior technical support specialists in the United States
Senior technical support specialist job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected senior technical support specialist job growth rate is 10% from 2018-2028.
About 83,100 new jobs for senior technical support specialists are projected over the next decade.
Senior technical support specialist salaries have increased 9% for senior technical support specialists in the last 5 years.
There are over 216,167 senior technical support specialists currently employed in the United States.
There are 157,012 active senior technical support specialist job openings in the US.
The average senior technical support specialist salary is $72,587.
Are senior technical support specialist jobs in demand?
Senior technical support specialist job and salary trends over time
Senior technical support specialist jobs over time
Senior technical support specialist job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 216,167 | 0.06% |
| 2020 | 236,314 | 0.07% |
| 2019 | 210,859 | 0.06% |
| 2018 | 143,950 | 0.04% |
| 2017 | 140,093 | 0.04% |
Average senior technical support specialist salary over time
Senior technical support specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $72,587 | $34.90 | +3.4% |
| 2024 | $70,195 | $33.75 | +2.3% |
| 2023 | $68,606 | $32.98 | +1.5% |
| 2022 | $67,570 | $32.49 | +1.7% |
| 2021 | $66,466 | $31.96 | +1.6% |
Senior technical support specialist jobs by state
Most common states for senior technical support specialists
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 438 | 63% |
| 2 | South Dakota | 869,666 | 278 | 32% |
| 3 | North Dakota | 755,393 | 207 | 27% |
| 4 | Missouri | 6,113,532 | 1,447 | 24% |
| 5 | New Mexico | 2,088,070 | 504 | 24% |
| 6 | Nebraska | 1,920,076 | 441 | 23% |
| 7 | Minnesota | 5,576,606 | 1,249 | 22% |
| 8 | Delaware | 961,939 | 210 | 22% |
| 9 | Alaska | 739,795 | 164 | 22% |
| 10 | Colorado | 5,607,154 | 1,176 | 21% |
| 11 | Arkansas | 3,004,279 | 642 | 21% |
| 12 | Michigan | 9,962,311 | 1,962 | 20% |
| 13 | South Carolina | 5,024,369 | 1,000 | 20% |
| 14 | Nevada | 2,998,039 | 577 | 19% |
| 15 | Maine | 1,335,907 | 249 | 19% |
| 16 | Iowa | 3,145,711 | 551 | 18% |
| 17 | Illinois | 12,802,023 | 2,222 | 17% |
| 18 | North Carolina | 10,273,419 | 1,796 | 17% |
| 19 | Virginia | 8,470,020 | 1,459 | 17% |
| 20 | Kansas | 2,913,123 | 493 | 17% |
Most common cities for senior technical support specialists
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | La Crosse | 2 | 4% | $65,914 |
| 2 | Annapolis | 1 | 3% | $75,962 |
| 3 | Dover | 1 | 3% | $88,933 |
| 4 | Elk Grove Village | 1 | 3% | $65,360 |
| 5 | Boston | 4 | 1% | $81,942 |
| 6 | Atlanta | 3 | 1% | $72,036 |
| 7 | Salt Lake City | 2 | 1% | $53,369 |
| 8 | Hartford | 1 | 1% | $74,892 |
| 9 | Lansing | 1 | 1% | $75,904 |
| 10 | Little Rock | 1 | 1% | $69,337 |
| 11 | Phoenix | 4 | 0% | $68,309 |
| 12 | Indianapolis | 3 | 0% | $69,094 |
| 13 | New York | 2 | 0% | $76,576 |
| 14 | Sacramento | 2 | 0% | $83,361 |
| 15 | Baton Rouge | 1 | 0% | $55,161 |
| 16 | Des Moines | 1 | 0% | $63,837 |
| 17 | Las Vegas | 1 | 0% | $70,760 |
Senior Technical Support Specialist job outlook: Expert opinions
Our panel of senior technical support specialist experts
California State University - Long Beach
Dominican University
What are the biggest trends we'll see in the Senior Technical Support Specialist job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Senior Technical Support Specialist?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What Senior Technical Support Specialist skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Senior Technical Support Specialist job market given the pandemic?
Kate Marek Ph.D.: Probably an acceleration of existing trends - remote working, skill-set based job openings (rather than degree-specific), along with an ongoing need for necessary skills such as writing, problem-solving, collaboration, and project management.
What Senior Technical Support Specialist skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.: If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.
What general advice would you give to a Senior Technical Support Specialist?
Kate Marek Ph.D.: Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.