Senior technical trainer job description

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.

Fortune 500 organizations and the most innovative mid-size and startup companies choose TigerGraph to accelerate their analytics, AI, and machine learning:
Seven out of the top ten global banks use TigerGraph for real-time fraud detection. Over 50 million patients receive care path recommendations to assist them on their wellness journey. 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.

TigerGraph is leading the graph industry with its modern, graph database, analytics and ML platform and with its expansion is looking for someone to build and develop its new Customer Success team.


Senior Customer Trainer
has st rong organizational, planning, and motivational skills. You will develop technical training programs and enable TigerGraph users with the skillsets to efficiently and effectively use TigerGraph software.


Key Responsibilities:


Serve as a subject matter expert in the development of TigerGraph customer learning and development. Conduct hands-on customer scenario-based technical workshops and training sessions in a group setting, either remote or at customer sites. Apply new technologies to deliver cutting-edge courses and improve the learning experience for TigerGraph users (e.g., distance learning, interactive and blended training). Determine overall effectiveness of TigerGraph training programs and make improvements. Passion for providing outstanding customer service and an ability to self-manage and command full ownership of the tasks associated with the role. Interact and work closely with a variety of stakeholders within the organization on initiatives and training needs. Create relevant scenarios based on knowledge and experience to enhance training. Drive continuous improvement for our training approach and customer learning. Collaborate with internal teams for the continuous improvement of customer experience, communication and retention. In-person training/ocassional travel up to 25%.


Qualifications:


8+ years of experience in previous learning and development, consulting or project Management roles. Bachelor's degree or equivalent professional experience and programming/database certifications preferred (Oracle, SQL, or graph).


Skills and Knowledge:


Proven experience as a technical trainer. Outstanding communication skills and comfortable speaking to crowds. Excellent organizational and time-management abilities. Knowledge of Big Data or complex data solutions, Graph database, analysis, and database management (Relational) design. Fluent in object-orientated programming (Python, C#, C++, or Java). Understanding of load balancing, hardware, and basic networking (SSL/DNS). Experience with public cloud environments (AWS, Azure, or GCP). Capable of working independently and developing relationships with customers, partners, internal team members and other related stakeholders. Excellent written, verbal and presentations skills, along with the ability to communicate. Complex information and concepts to customers in a clear and concise manner. Strong team player with excellent interpersonal skills. Knowledge of all training functions from the conceptual design of training programs to their final implementation. Flexible, creative and dependable.

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. Our 1,800 lawyers across the United States, Europe and Asia excel at complex transactions, high-stakes litigation and world-class advisory services in the technology, life sciences, real estate, private equity and financial industries. Our unique combination of deep experience serving both the innovators and investors in a rapidly-changing, technology-driven economy sets us apart. Also a global destination for business professionals, Goodwin's team of professional staff was named in 2019 the “Best Business Team” by The American Lawyer.

Are you an engaging, motivated technology trainer? Do you enjoy collaborating with IT professionals and project teams dedicated to delivering cutting edge solutions that support the practice of law? Do you want to work at a firm that appreciates the vital role technology provides? If so this is the role for you.

We are looking for a quality technology trainer to join our team. If you love providing outstanding customer service, solving problems with technology, creating written training documentation as well as producing engaging eLearning, then you would be a great addition to our team. At Goodwin our culture is built on collaboration. We strive to be the most collaborative firm in our industry.
What You'll do:
Provide training on all firm-supported software via instructor-led classroom training (post COVID-19 restrictions), webinars, videoconferencing, one-on-one coaching, and via eLearning course and video tip creation. Conduct new hire technical training. Collaborate with other IT trainers to create and maintain a workflow-inspired curriculum. Design, develop and deliver training strategies that are engaging, innovative, and meet learning objectives. Represent the user experience via participation in firm-wide project teams from inception to implementation by testing software, developing training strategy and producing supporting documentation and communications. Conduct training needs analysis, analyze performance problems, and recommend training solutions. Collaborate with internal customers to understand unique requirements based on role, business unit, and office location, and offer training solutions that are adaptable to those needs. Stay up-to-date with current trends in training, technology, and instructional design. Maintain training records in the LMS.
Who You Are:
A bachelor's degree or equivalent work experience will be considered. A background in training and development in a professional service environment, law firm experience preferred. Minimum of five years' experience delivering technical training and creating training documentation. Excellent communications and interpersonal skills and ability to interact effectively with a broad range of people in a professional manner. Excellent group facilitation skills, including the ability to adapt content to the target audience or to suit the training delivery method. Interpersonal and relationship building skills to work effectively with personnel from all levels and locations of the firm. Strong organization and analytical skills, with the ability to meet deadlines and respond to changing priorities, whether working independently or in a team situation. Excellent technical writing skills with the ability to produce clear and accurate training outlines and user documentation. Experience with Learning Management Systems (UniversitySite preferred), Document Management Systems (DeskSite/FileSite preferred), Windows10, Microsoft Office 365, Adobe Acrobat DC, Time Entry & Billing Programs (Intapp Time and Aderant Expert preferred), and Document Template and Numbering software (Litera Forte preferred). Experience with eLearning development. Ability to work hours outside of regular schedule. #LI-MS1

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not
subject you to any adverse treatment.

JOB SUMMARY: Responsible for documentation around all standard operating processes for the Resort Technology Services teams (UPT Field Services, UPT Corporate & Asset Technology Services). Creates and delivers training, documentation and onboarding/training materials as part of the onboarding process and ongoing training for Team Members. Maintains ownership of on-the-job and service training programs/documentation.
MAJOR RESPONSIBILITIES:

+ Creation of training programs, documents and materials for onboarding and continuing eduction of team members. Analyzes trends, identifies gaps and process improvement training opportunities to develop targeted training.

+ Leads the onboarding and training process for all new Team Members and handles retraining opportunities for existing Team Members.

+ Works with UPT Resort Technology leaders to create, lead and manage support training, as applicable.

+ Maintains department processes and is acts as the function expert for the "Guest-facing" technologies and operations.

+ Responsible for researching new technology and learning techniques to drive recommendations to revise design of training curriculum and methods to improve effectiveness.

+ Partners with our internal and external teams to review training material so that material and resources are current.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

EDUCATION: Bachelor's degree from a four-year college or university in Business, Education, Instructional Design or MIS preferred or related field required.

EXPERIENCE: 3+ years experience in training required; or equivalent combination of education and experience. Experience preferred in supporting an IT Training Academy.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE