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Senior Technical Trainer remote jobs - 202 jobs

  • Technical Trainer II (E2) Global Manufacturing Training Institute

    Applied Materials 4.5company rating

    Remote job

    Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Presents standard or moderately customized technical training courses using prepared or customized materials; conducts training at customer sites which may involve both domestic and international travel of short duration; manages classroom/lab activities to assure fulfillment of course objectives; may train during off-shift and/or weekends as assigned. ~ complete certification on second platform and/or processes; With assistance, develops technical training materials to include new courses for new products requiring System Business Units research and collaboration; frequently develops customized training materials per customer needs; creates and augments documentation to fill gaps in released materials; provides training and guidance to other department personnel in the standard course development process and in Instructional System Design. ~ helps to system functionality can support course objectives; ensures all safety retrofits are installed on the training systems. ~Is knowledgeable of the technical training organization and operations and the AGS organization; helps to market technical courses/products available; assists in building customer relationships and selling technical training products. ~ Interface skills in dealing with customers and employees; anticipates, prevents and resolves customer satisfaction issues. ~ represents technical training at routine divisional meetings and internal conferences; functions as lead on projects of moderate scope and complexity. ~ Develop technical materials. ~ Review published materials and recommends revisions. ~ Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings. ~ May be required to work 2nd shift or weekends may be required based on business conditions. Impacts quality of own work and the work of others on the team; works within guidelines and policies Ability to flex week to week to work either first or second shift. Full time Travel: Relocation Eligible: The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $76k-107k yearly est. 2d ago
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  • Remote Partner Enablement Architect: GTM & Tech Training

    Victrays

    Remote job

    A leading integration solutions company is seeking a Director of Partner Learning & Enablement to develop comprehensive training and certification programs for partners. This role focuses on technical and go-to-market training, coordinating with various teams to enhance partner knowledge and capabilities. The ideal candidate has over 5 years of experience in instructional design and partner enablement, preferably within the enterprise software sector. This remote position allows for some travel, ensuring partners are well-equipped to implement and support the platform. #J-18808-Ljbffr
    $68k-127k yearly est. 1d ago
  • Senior Technical Writer

    Apex Fintech Solutions

    Remote job

    WHO WE ARE Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila. If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. AFS has received a number of prestigious industry awards, including: * 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards * 2021 Most Innovative Companies - presented by Fast Company * 2021 Best API & Best Trading Technology - presented by Global Fintech Awards ABOUT THIS ROLE At Apex Fintech Solutions, we've got an amazing track record of success and fostering ongoing innovation. Our technical writing staff sits at the leading edge of this disruption and are responsible for communicating the scope and impact of Apex's top of class financial infrastructure products and software solutions to technical and financial client personas. If you thrive off the energy of an enthusiastic collaborative team and love to learn and problem solve, we want to hear from you. As a Senior Technical Writer at Apex Fintech Solutions, you're responsible for the development of technical documentation to support Apex's platform, including our APIs and the clients who use them. In addition to your expert skills producing content for developer audiences, this role demands agility to support rapid software-development cycles. Your ingenuity and resourcefulness will be critical as you adapt to varying circumstances, shifting timelines, and collaborate across multiple teams to achieve objectives. You excel in understanding the perspective of your audience, ensuring clarity and depth in your communications. Moreover, you possess a keen curiosity and a drive to continuously learn about the products you document. In this role, your primary responsibility will be to update and create new technical content for the Apex API and our externally facing knowledge base. Operating in two-week sprints, you will partner closely with Product Managers, Engineers, Technical Content Management, and other key stakeholders across Apex to ensure the accuracy and completeness of our documentation. As a Senior member of the team, you will lead by example, consistently delivering high-standard content that adheres to our writing guidelines. You will also mentor less experienced team members, identify opportunities for increased efficiency and enhancements to our content offerings, and uphold best practices and professionalism, even under pressure. Duties and Responsibilities * Develop and maintain API and knowledge base content that meets industry standards, keeping pace with product development teams and adhering to style guidelines. * Collaborate closely with product engineering, product management, integration teams, and other internal stakeholders to write API documentation and programming guides. * Represent the Technical Content team in a positive light across the Apex organization, helping to enhance our reputation for excellence. * Assume an active role as a leader for the team, supporting Tech Content management in things like sprint planning and work-balancing efforts, always ready to pitch in and lend a hand as needed to get the team across the finish line. Requirements and Qualifications * Bachelor's degree or higher (in English, technical communications, computer science, or a similar field) * 7+ years of experience as a technical writer for a developer audience at a fast-paced software company * Proven experience writing detailed, user-centered API and programming documentation in a fast-paced software environment * Outstanding ability to grasp and communicate interrelationships between topics clearly and meaningfully and to present information in a logical hierarchy and in a consistent manner * Ability to handle and prioritize multiple focus areas and tasks * Enthusiasm for cross-functional collaboration with people at all levels of an organization * Courage to advocate for yourself and for our user's needs, backing your opinions with experience and facts * A bias for action and a positive attitude with an innate and finely tuned attention to detail * Current knowledge of the evolving style of technical documentation and enablement resources for developer audiences * Ability to work in US time zones (ideally Central Standard Time) * Experience with Markdown or another markup language, GitHub, Jira, and Swagger * One or more programming languages (Java, Go, Python, Typescript) * A strong writing portfolio to demonstrate these skills Preferred qualifications * An advanced degree in a related discipline * Programming experience * Experience designing or documenting an enterprise API solution * Experience with a documentation portal and/or ticketing environment such as Readme or Zendesk Work Environment * This job operates in a hybrid, office environment 3 days per week #product management #mid-senior #full-time #LI-SG1 #APEX Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Rewards We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
    $53k-76k yearly est. 2d ago
  • Remote AI Training Leader for Skilled Trades

    Handshake 3.9company rating

    Remote job

    A leading AI initiative is recruiting First-Line Supervisors of Mechanics, Installers, and Repairers for a remote role that contributes to AI projects. Candidates will develop AI prompts, evaluate responses, and provide feedback based on real industry experience. Applicants should have at least 4 years of professional experience, focusing on tasks such as safety training and quality inspection. The position offers flexible hours and independent work, making it suitable for those looking to engage in an innovative field. #J-18808-Ljbffr
    $59k-117k yearly est. 5d ago
  • Technical Writer, Intermediate

    ACL Digital

    Remote job

    Job Description: Top Required Skills (These are not preferred skills. If the candidate does not have these require skills, they will be rejected completely) 1. Proficient in MS suite 2. Strong communication written and verbal skills 3. Proficient in writing and editing in English 4. 2+ years experience writing and editing content Required Technologies: Microsoft and Service Now Required Education: College degree Key Words Suppliers can look for: Technical writer Content and knowledge Communications Creates clear, accurate, and concise content by leveraging knowledge of technical writing principles, resources, and tools as well as various types of Qualcomm products and technologies. Edits, updates, and reviews content based on an understanding of project requirements to meet business goals and customer needs, in collaboration with other teams. Ensures content is standardized for ease of use by stakeholders and innovates on technical documentation creation process to align with industry standards and best practices. The responsibilities of this role include: Works under some supervision. Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct). Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Some tasks require multiple steps which must be performed in a specific order; directions or manuals can accurately document the steps necessary to perform the task. Some creativity may be required to troubleshoot technical problems or deal with Client circumstances. Limited problem solving required, generally in the nature of troubleshooting simple processes or technology. The responsibilities of this role do not include: Does not provide supervision to others. Does not have financial accountability. Has no influence over key organizational decisions. Does not have a role in strategic planning. PRINCIPAL DUTIES AND RESPONSIBILITIES: Creates clear and accurate content with minimal guidance with minimal guidance. Edits and updates moderately complex content based on understanding of reusable content and project requirements to meet critical content goals and customer needs, with minimal guidance. Addresses and rectifies errors that were identified by team members in technical content. Incorporates changes to technical content from senior team member, SME, and/or reviewer feedback, with minimal guidance. Analyzes and/or gathers customer feedback to implement corrective actions that enhance document quality and customer usability, with minimal guidance. Formats and publishes technical content in a pre-defined structure or template to ensure document standardization, and to meet overall Qualcomm quality standards, with minimal guidance. Incorporates new tools, processes, and standards to increase efficiency and/or automate, keep up with industry standards and trends (e.g., online information delivery), increase content quality, and enhance document searchability, with minimal guidance. Provides suggestions for how to present technical content in an innovative way to increase customer usability. Applies suggestions from others or industry best practices to address problems in a new or different way. Collaborates with team members and stakeholders to complete technical content work. Executes individual project priorities, deadlines, and deliverables with minimal supervision. Comments for Suppliers: 100% Remote (anywhere in the U.S.) 1-2 rounds of interviews with manager 5 days a week standard working hours
    $49k-73k yearly est. 2d ago
  • Maintenance Trainer Senior

    Lockheed Martin Corporation 4.8company rating

    Remote job

    You will be the Maintenance Trainer for the Tactical Missiles Precision Fires team. Our team delivers world class fire launcher systems (M270A2, HIMARS) and is responsible for every phase of acquisition-from engineering development through production and field deployment-ensuring warfighters receive safe, reliable, and effective training. What You Will Be Doing As the Maintenance Trainer you will design, develop, and deliver comprehensive training programs that cover maintenance, troubleshooting, diagnostics, and repair of precision fire launchers, their tools, and test equipment. You'll work side by side with engineers, program managers, and customers (U.S. and foreign) to translate technical data into clear, hands on instruction while supporting both domestic and international mission requirements. Your responsibilities will include: * Create and maintain curriculum for mechanical, electrical, hydraulic, and HVAC systems on M270A2 and HIMARS launchers. * Conduct classroom and field training for U.S. and Foreign Military Sales customers, emphasizing safety and mission readiness. * Develop and deliver diagnostic/troubleshooting modules using vehicle diagnostic equipment and test rigs. * Perform hands on maintenance and repair demonstrations to reinforce learning objectives. * Assess training needs, gather feedback, and continuously improve instructional content. * Coordinate with engineering, manufacturing, and logistics disciplines to ensure training reflects the latest design changes and sustainment strategies. * Manage training documentation, records, and certification tracking in compliance with DoD and export control requirements. * Travel domestically and internationally to support customer sites, field exercises, and live fire events. * Maintain scheduling, resource allocation, and logistical support for all training events Why Join Us You are a collaborative, technically savvy professional who thrives in a fast paced, mission critical environment. With extensive hands on experience across mechanical, electrical, hydraulic, and HVAC systems, you excel at turning complex engineering data into practical, engaging instruction. At Lockheed Martin you'll partner with world renowned engineers and customers worldwide, gain exposure to cutting edge missile launcher technology, and travel to exciting locations while shaping the skill set of the next generation of warfighters. If you're looking for a role where your expertise directly impacts global security and you enjoy mentoring diverse audiences, this is the perfect opportunity to advance your career and make a tangible difference. We are committed to supporting your work-life balance and overall well-being, offering flexible scheduling options Learn more about Lockheed Martin's comprehensive benefits package here. Further Information About This Opportunity: This position is in Grand Prairie, TX. MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access. The selected candidate must be able to obtain a secret clearance. Basic Qualifications: Technical knowledge to ensure the safe maintenance, repair, and operation of the High Mobility Artillery Rocket System (HIMARS)/ M270A1/A2 Fire Control System (FCS) and Launcher Module (LM) Experience with proper utilization of system, tools, test equipment, stores and facilities, in accordance with established procedures Ability to obtain a Secret Clearance Must be willing to travel Excellent oral and written communication skills Exhibit competent computer skills to include Microsoft Office products and internet navigation capabilities Establish and maintain a positive working relationship with the customer and related stakeholders. Desired Skills: Have a developed understanding of the Instructional System Design Process. Capable of designing, developing, and updating Training Support Package. Experience in deploying a variety of training modalities for an effective learning experience. Industry certifications in automotive mechanics. International program experience Military Experience Proactive self-starter with a willingness to learn Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories. Experience Level: Experienced Professional Business Unit: MISSILES AND FIRE CONTROL Relocation Available: Possible Career Area: Product Support Type: Full-Time Shift: First
    $53k-73k yearly est. 8d ago
  • Remote Sr. Technical Trainer - Operational Excellence Champion ** Sign on Bonus up to $5,000**

    Now Hiring

    Remote job

    This position is responsible for the operational excellence of our Systems and Service teams in both the US and Canada. This includes the assessment of technician skills and the creation, preparation, and delivery of Technical Training material for Employees. These topics include but are not limited to: Substations, Transformers, Relays, Circuit Breakers, Protection and Controls and NFPA70E Safety. The position is also responsible for being a subject matter expert (SME) for the company locations within the region of coverage. This includes supporting technicians on questions they have while in the field, creating SOPs, templates, test sheets and reports as well as preparing technicians for certification exams. They act as mentors in our apprentice programs. These individuals will also be expected to represent the organization at trade shows by providing presentations and papers, and by building relationships with technical schools by sitting on boards to develop curriculum and attending activities and recruiting fairs. This position reports to the Director of Operational Excellence and covers a specified region. This position offers a comprehensive compensation package, including eligibility for a performance-based bonus, relocation assistance, and a sign-on bonus up to $5,000 depending on experience. The role will require approximately 35%-40% planned and scheduled travel. Job Responsibilities Evaluate best practices in region and determine standardization plan. Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report MOPs, Work Instructions, etc Work together with TSMs, Fields Techs, while performing training and operational audits Lead process improvement initiatives Summarizes reporting, develops recommendations to improve quality and processes Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies. Evaluate the skills of all technicians in designated territory. In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix. Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs). Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees. Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments. Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials. Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation. Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP). Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs. Attend trade shows and present on topics relevant to expertise. Deliver articles to trade magazines regularly. Develops, supports, evaluates, and monitors contract vendor training providers. Other duties as assigned. Required Experience and Qualifications: A Bachelor's degree in a related field or equivalent experience and at least 8 years of relevant field experience. NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization such as NFPA, NICET, NCEES, etc). Experience with the NFPA70E Standard. Proven expertise in common Power Systems topics. Critical thinking, problem solving and desire to learn. Experience presenting to groups. Experience training others. Ability to accommodate and respond to unconventional training requests. Must be able to work independently. Passion for learning and teaching others. Proven experience in building training programs from the ground up. Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred. Strong organizational skills. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel. Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines. Demonstrated strong sense of urgency and ownership of their process. Must demonstrate a team player mindset. Must be willing to travel within designated territory regularly and outside of the territory occasionally. Travel is scheduled and during a M-F work week. Who we are! RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! Our Mission Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle. Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. Core Cultural Competencies We do it right We pride ourselves on our integrity and expertise. We don't cut corners. You perform job responsibilities safely, efficiently, and thoroughly all day, every day. You conduct yourself professionally, ethically, and honestly. You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. You are on time and preplan time off. You produce a quality product. We are customer driven Our number one concern is our customer and our long-term relationships with them prove our dedication. You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. We focus on growth We are dedicated to growing the company and our employees. You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. You seek out new assignments and assume additional duties. You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). We solve problems Every day is different, so we need to be innovative, decision makers, flexible and adaptable. You efficiently and thoroughly complete assignments. You perform work assignments independently. You propose new ideas and find better ways of doing things. We get it done We are efficient, reliable and no nonsense. We work hard, but we also play hard. You follow through on commitments in a timely way. You produce easily understandable and accurate reports that meet customer and/or Company expectations. You actively listen. You seek advice and help as appropriate. You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). We build strong relationships Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. You collaborate to create the best solutions for each other and our customers. You build strong relationships within the team, across RESA departments and locations and with customers and vendors. Additional Information Travel: This role will involve approximately 35%-40% scheduled travel. Type: Full-time Location: Nationwide Compensation: $130,000 to $150,000.00 USD + Bonus Relocation: Relocation provided Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus. Physical Demands: Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions. Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
    $130k-150k yearly 60d+ ago
  • Product Support Technical Specialist

    Logicgate 4.0company rating

    Remote job

    LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary As the Product Support Technical Specialist, you will be the central coordinator for our Product Support Service Request ticket lifecycle. A Service Request (SR) Ticket is submitted via JIRA to the Engineering/DevOps teams when a customer or LogicGate team member reports an issue within an environment that cannot be remedied via standard troubleshooting within Product Support. These issues are almost exclusively bugs that prevent Risk Cloud from functioning as intended. The primary function of this role is to provide high-level functional triage, ensure swift handoffs between teams, and hold Engineering and Product Support resources accountable to Service Level Agreements (SLAs). This role requires exceptional organizational, analytical, and process management skills. Key Responsibilities 1. Service Request Triage & Resolution Own initial triage: Review all incoming SRs from Product Support, confirm severity and impact, and assign the appropriate priority level. Validate inputs: Ensure SRs are fully documented before escalation (reproduce steps, customer impact, logs/screenshots, environment details, links to original support tickets). Resolve simpler SRs: Directly resolve lower-complexity SRs that don't require full Engineering or Product involvement, using your understanding of Risk Cloud behavior and configuration. Routing & assignment: Assign SRs to the correct Engineering/DevOps squad or Product owner based on functional area and impact. 2. Operations, SLAs & Workflow Ownership SLA monitoring: Track SRs throughout their lifecycle to ensure response and resolution times meet defined SLAs. Unblock and escalate: Proactively chase blockers, drive follow-ups, and escalate when SRs are at risk of breaching SLAs. Queue health: Maintain a clean, organized SR backlog (clear owners, statuses, priorities) and regularly surface risk areas to Support leadership. Process ownership: Maintain and improve the SR workflow, including templates, fields, handoff checklists, and status definitions in Jira and the ticketing system. 3. Communication & Stakeholder Coordination Single point of coordination: Serve as the central coordination point between Product Support, Engineering, DevOps, and Product Management for escalated issues. Status updates: Provide timely, clear status updates on SRs to Support leadership and, where needed, to customer-facing teams (CSM, Account Execs). Expectation setting: Help set realistic expectations for timelines and impact with internal stakeholders, escalating when tradeoffs or difficult prioritization decisions are required. Post-issue follow-up: Coordinate post-incident reviews for major SRs, capturing actions and ensuring follow-through. 4. Analytics, Trends & Continuous Improvement Trend analysis: Analyze SR and support ticket data to identify recurring issues, patterns, and root causes across customers, products, and environments. Process improvements: Recommend and help implement process changes to reduce handoff friction, shorten time to resolution, and improve SR quality at intake. Product feedback loop: Summarize recurring SR themes and partner with Product Management to recommend functional product changes and configuration best practices that reduce future tickets. Reporting: Build and maintain simple reports/dashboards on SR volume, SLA adherence, backlog status, and top drivers for leadership. Attributes of a Great Candidate Industry Experience: Minimum of 2 to 4 years in a technical customer service, support operations, or Service Desk coordination role, ideally within a B2B SaaS environment. Ticket Management: Proven expertise in working with enterprise-level ticketing systems (e.g., Zendesk, ServiceNow, Salesforce) and adhering to strict SLAs. Process Analysis: Demonstrated ability to analyze operational data and complex support workflows to identify inefficiencies, bottlenecks, and areas for automation or improvement. Issue Triage: Proven skill in performing rapid, accurate functional and severity triage for high volumes of incoming issues. Communication Skills: Exceptional communication (written and spoken), interpersonal, and relationship-building skills, with the ability to effectively interact with customers and internal stakeholders at all levels. Cross-Functional Coordination: Experience managing deliverables and timelines for cross-functional teams (Engineering, Product, Support) and driving accountability without formal reporting authority. Customer Centricity: A strong customer-centric approach with a proven track record of advocating for customer needs. Documentation: Strong ability to document process flows, define process metrics, and create clear, action-oriented reports for leadership. The anticipated base salary range for the role is $80,000 - $100,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
    $80k-100k yearly Auto-Apply 9d ago
  • Sr. Manhattan Associates Technical Trainer, Learning & Development

    4Sight Supply Chain 4.0company rating

    Remote job

    Seeking technical candidate with over 7 years experience implementing and training clients with the technical elements of the Manhattan Associates product suite of applications. The Sr. Manhattan Associates Technical Trainer for Learning and Development will play a key role in developing Manhattan Active technical training programs for both employees and clients. Seeking candidates who've worked and led the Technical Training Departments for Manhattan Associates, or other Supply Chain software providers. We are seeking a self-starting professional with a technical pedigree to build and deploy world class training programs for both our Manhattan Associates clients and our staff. Equally important is ensuring that all 4SiGHT projects are fully staffed with trained, experienced and certified employees, and that all external training needs are professionally deployed. This is a very hands-on role that requires experience designing and implementing effective methods to educate. You will be an integral part of building an innovative & strategic Manhattan Active Learning Center for our company. You will work with a highly experienced group of professionals. In this role, you will collaborate with Manhattan Associates clients across all major industry verticals to deploy world class training programs. In this role you will brings 4SIGHT's unique vision for training to life and you will market and sell Learning Center services to our clients. The Sr. Manhattan Associates Technical Trainer for Learning and Development will work alongside 4SiGHT Leaders and Sr. Directors of the Company. Requirements Seeking candidates who've worked and led the technical Training Departments for Supply Chain software providers Candidates who deployed Training Programs for large clients using any of the leading supply chain execution software solutions, preferably Manhattan Associates Candidates with experience using cutting edge training tools & strategies Candidates with experience building out Knowledge Bases, eLearning, Training Centers, Training Communities, Training Universities, Learning Paths, Learning Hubs, Guidance Centers, Certification Programs, Product Training, Advanced Technical Training, Learning Management Systems (LMS), etc. 7+ years designing, building, deploying, marketing, monetizing Training Centers for Supply Chain software providers. Previous work experience as a technical Training Coordinator, Training Facilitator, Trainer or a similar role in a corporate environment. Proven track record of conducting, building & deploying external training programs. Familiar with current/newer/advanced/leading-edge training techniques. Responsibilities More detailed role & responsibilities will be provided separately upon screening of candidates that meet preliminary requirements and skills identified herein. Training Skills Knowledgeable about learning management systems, instructional design and e-learning platforms Knowledge about traditional and modern training methods and techniques Exceptional organization skills, leadership and interpersonal skills Ability to work with a team and have attention to detail Personal experience with... Instructor-led training eLearning Simulation employee training Hands-on training Coaching or mentoring Lecture-style training Group discussions and activities Role-playing Orientation training Onboarding training Compliance training Possess some of the following Technical Skills: Postman expertise and working with JSON's Develop API calls - using APIs to access data and interact with software components Configuring, testing & deploying UI extensions SCI development Java Google Cloud Spring framework Docker Kubernetes. Communication protocols built using REST/HTTP Essential Services such as NGINX, Elasticsearch, Rabbit MQ, Hazelcast, Prometheus, EFK, Consul, etc. Google Container Registry (GCR) for downstream delivery and deployment Manhattan's Continuous Integration Pipeline Rubik Deployment Framework Aspire to become a resident Manhattan Pro-Active expert to our team If you've personally built and delivered training on the Manhattan Active WM application, that's a plus. This opportunity is only open for candidates in the United States & Canada. And we will only entertain candidates with the experience & skills highlighted in this posting. We offer world-class benefits that include Medical, Dental, Vision, FSA, 401k match up to 6%, Life Insurance, Short-Term Disability, Long-Term Disability, paid vacation & national holidays, maternity leave, bereavement, etc. and we compensate above industry average. If you want to be part of something different and exciting, 4SIGHT is the place for you. To apply, please submit your resume and a compelling cover letter detailing your relevant Manhattan Associates experience and how your expertise can contribute to our team's growth and overall success.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $70k-100k yearly est. Auto-Apply 60d+ ago
  • Senior Technical Trainer

    Collibra 4.2company rating

    Remote job

    Joining Collibra's Education team Collibra is looking for a Technical Trainer to join our Education team within our Professional Services organization. The mission of the Education team is to educate, empower, and inspire data citizens throughout all stages of their Data Intelligence journey. We work and learn together, we are passionate about what we do, and lead with confidence and compassion. Customer enablement and success are a top priority. As a Technical Trainer you will instruct a breadth of technical courses that cover foundational and advanced concepts to enable customers, partners, and employees in the implementation and usage of the Collibra platform. Reporting directly to the Director of Education, the ideal candidate will employ delivery best practices using a variety of presentation formats including engaging lectures, live demonstration, and technical labs. They combine a joy for teaching and learning with an enthusiasm for data. These strengths will be used to drive learning and foster positive customer relationships. This is a hybrid role based in our Raleigh office. Our hybrid model means you'll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team. Technical Trainers' at Collibra are responsible for Delivering instructor-led training to educate customers, partners, and employees on our products internationally, both virtually and in-person Becoming a subject matter expert in training course content and assisting in the design and development of course materials Seeking out new training techniques and best practices, suggesting and leading enhancements to existing programs, and improving educational effectiveness Leverages detailed product and feature understanding to deliver product- and application-specific training for diverse customer groups Working cross-functionally to ensure an holistic approach to addressing customer educational / training needs, and appropriately communicating any issues or concerns You have 3+ years of experience delivering technical training to both business and IT audiences Knowledge of SaaS technologies such as AWS, Azure, GCP, Snowflake, Tableau, PowerBI, and/or Looker Coding experience with Groovy/JavaScript, BPMN, and REST APIs A bachelor's degree or equivalent work experience You are Empowered to utilize the resources necessary to obtain knowledge at an accelerated pace from both formal and informal learning sources Familiar with engaging learners from all different backgrounds and skill sets A strong verbal and written communicator Experienced in facilitating and adapting the level of content complexity based on the backgrounds of your training audience Dedicated to a culture of continuous improvement, regularly seeking feedback Measures of success Within your first month you will learn about the Collibra Platform Within your third month you will lead our foundational courses and learn about the Collibra operating model Within your sixth month you will lead more advanced courses and continue learning to teach more of our course catalog Compensation for this role The standard base salary range for this position is $80,000.00 - $100,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location. In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more. Benefits at Collibra Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits. We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra. At Collibra, we're proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
    $80k-100k yearly Auto-Apply 7d ago
  • Senior Trainer- Leisure Travel

    Internova Travel Group

    Remote job

    Travel Leaders Network (*********************** as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better. Responsibilities Travel Leaders Network is one of the largest travel agency networks in North America, with a mission to empower travel advisors and agencies through innovative technology solutions, marketing solutions, and comprehensive training programs. As a Senior Trainer, you will play a pivotal role in designing, delivering, and evaluating training programs tailored to the needs of our travel advisors and agency partners. You will work closely with internal stakeholders to ensure training initiatives aligned with company goals. Your expertise in the leisure travel industry as a former travel advisor will be essential in ensuring success in this position. This position will develop, execute, and lead workshops and webinars, and build online learning sessions. Training Program Development: Curriculum Design: Develop detailed training curricula tailored to various products and services offered by Travel Leaders Network. Instructional Materials: Create a range of instructional materials such as training manuals, guides, Tip Sheets, video tutorials, and interactive e-learning modules. Certification Programs: Design and administer certification programs for travel advisors, validating their expertise and enhancing credibility within the industry. Conduct thorough needs assessments to identify gaps in knowledge and skills, utilizing surveys, polls, white boards, and performance data analysis through survey data. Content Customization: Customize training content to align with the unique needs of Travel Leaders Network ensuring relevance and applicability to drive program participation. Review and modify training programs including specialist programs based on changes/modifications/inclusions needed to keep specialist courses up to date and in alignment with the travel industry. Completes report on all training activities in a timely manner Develop, facilitate, and manage classroom training for annual in-person conferences and other in-person events throughout the year. Provide customer service support through email and phone calls. Creative and innovative thinker. Training Delivery: Facilitation: Lead engaging in-person and virtual training sessions, utilizing a variety of instructional techniques to cater to different learning styles, including lectures, group discussions, role-playing, simulations, and hands-on activities. Technology Utilization: Leverage advanced training technologies such as Learning Management Systems (LMS) and interactive webinars to enhance the learning experience for our members to drive adoption and utilization of the programs. Workshops: Organize and conduct specialized workshops and seminars on topics such as Artificial Intelligence, Sales Techniques, Customer Service, and risk management. Motivational Skills: Ability to inspire and motivate employees to achieve their best performance. Problem-Solving Abilities: Strong problem-solving skills to address challenges in training and development. Patience and Adaptability: Patience and adaptability to work with trainees of varying skill levels and learning paces. Continuous Improvement: Collect and analyze feedback from attendees through surveys, and direct observations to continuously refine training programs for the betterment of adoption by members. Stay abreast of industry trends, new travel products, and emerging destinations to ensure training content remains current and competitive. Responsible for maintaining learner records and entering data in a timely fashion with acute accuracy. Manage individually assigned projects efficiently and effectively within the constraints of time and budget. Qualifications Minimum 7+ years of travel advisor leisure sales experience selling travel at $750,00+ annual sales or equivalent work experience as a travel agency manager or owner role. Minimum of 5 years of experience as a trainer in the travel industry, preferably within a travel agency or consortium setting. Industry Credentials with CLIA, ASTA, ACTA and The Travel Institute a PLUS Excellent comprehensive curriculum development skills with proven track record Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and engaging manner. Excellent project management skills with adherence to strict timeframes & deadlines Proficient in technology such as Microsoft Office Suite of Products with advanced skills in Power Point Strong Professionalism and Presentation Skills required. Ability to work independently and within a group required. Sound working knowledge of adult learning theory required. Proven track record using webinar tools including development and delivery of virtual classes and workshops a PLUS. Accessible Travel, Honeymoon & Destinations Wedding Travel, Luxury Travel, Leisure Travel, Corporate Travel, Group Travel, Family Travel, Sustainable Travel, Active & Adventure, Duty of Care background and experience a major PLUS. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #Li-remote
    $66k-94k yearly est. Auto-Apply 22d ago
  • Sr. Training and Enablement Specialist

    Level Access 4.2company rating

    Remote job

    Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you. We are seeking a skilled and motivated Senior Training and Enablement Specialist to join our Global Training and Enablement Team with a focus on onboarding new associates. The Senior Specialist has a critical responsibility to build and deliver scalable and programmatic onboarding programs for all new employees. As owner of our company-wide New Hire Onboarding program, you will ensure a consistent, engaging, and inclusive experience for all employees. You will also work with company leaders to design and deliver targeted onboarding programs for our largest customer-impacting teams, helping to accelerate time-to-productivity and enable long-term success in critical roles. The ideal candidate will have experience in building onboarding programs, a passion for teaching others, an eye for detail, and the ability to translate complex ideas into clear, actionable content that meets the specific needs of our employees. Key Responsibilities New Hire Onboarding: Design, implement, and continuously improve a scalable onboarding program that reflects our company culture, values, and business goals. Facilitate regular new hire orientation sessions and build tools/resources to support self-guided learning across roles. Collaborate with HR, IT, and business leaders to ensure a seamless onboarding journey from day one through full ramp. Team Specific Onboarding: Partner with leaders and the enablement team to understand team-specific onboarding needs. Create and deliver role-specific onboarding pathways that align with team KPIs, tools, processes, and performance expectations. Develop playbooks, checklists, and practice-based learning to help new hires build confidence quickly. Program Management, Optimization, and Accessibility: Create onboarding frameworks and documentation that scale with company growth and support remote teams. Establish clear success metrics for onboarding effectiveness (e.g. time-to-proficiency, time-to-productivity, retention, satisfaction). Work with Learning Operations to collect and analyze feedback to iterate on program structure, content, and delivery methods. Ensure all onboarding experiences are inclusive and accessible, incorporating best practices for adult learning, neurodiversity, and digital accessibility (e.g. WCAG 2.1). Collaborate with internal partners to remove barriers to learning for employees of all backgrounds and needs. Content Creation: Build a variety of training and enablement materials, including e-learning modules, video tutorials, playbooks, job aids, demo scripts, videos, e-learnings, and live training sessions. Ensure content is engaging, role-specific, and easily digestible, while addressing knowledge gaps within the teams. Employ interactive and hands-on approaches to keep learners engaged and ensure knowledge retention. Feedback and Continuous Improvement: Gather feedback from teams and managers to identify gaps in knowledge or training needs. Continuously iterate and improve programs to reflect changing landscapes and team requirements. Qualifications • Bachelor's Degree in Human Resources, Organizational Development, Education, a related field, or equivalent experience. • 1-3 years of experience in Learning and Development, Talent Development, or Enablement, with a strong background in onboarding. • Experience designing and facilitating onboarding programs org-wide with a focus on technical, customer-facing, or revenue-generating roles. • Excellent presentation and facilitation skills, with experience in delivering live trainingsessions to remote teams. • Knowledge in adult learning principles, training methodologies, and instructional design. • Familiarity with learning management systems (LMS) and e-learning development tools. • Ability to collaborate effectively with cross-functional teams. • Strong project management skills and the ability to manage multiple team needs andinitiatives simultaneously, ensuring timely delivery of programs and materials. Key Competencies • Develops talent of new employees, contractors, and trusted partners • Cultivates innovation in the onboarding program • Drives nimble learning for themselves and others • Instills trust throughout the organization in onboarding new hires • Optimizes processes in and around onboarding Why Join Us? As a Sr. Training and Enablement Specialist, you will play a critical role in ensuring our teams have the knowledge and skills needed to drive business success internally and externally. You will collaborate with dynamic teams within our organization, helping to contribute to the overall success of our company. If you are passionate about learning and enablement and have a knack for making complex topics easy to understand, we'd love to have you on the team! Application Process This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration. Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
    $58k-91k yearly est. Auto-Apply 8d ago
  • Senior Trainer

    AHU Technologies

    Remote job

    : Short Description: Senior Trainer shall design, drive, manage, measure, and report on all training activities related to the client project.Complete Description: This position is housed under the client division. Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the client Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows:· Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.· Provide hands-on support for front-line worker and their supervisors.· Deliver quality training with measurable outcomes.· Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.· Mentor other eligibility Trainers in the best practices for adult learning.· This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelor's degree in information Technology or related field or equivalent experience Behavior Characteristics.· Adaptable· Analytical· Goal-Orientated/Driven/Self-Starter Responsibilities:· Coordinates IT project management, engineering, maintenance, QA, and risk management.· Plans, support users· Develops technical applications to support users.· Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.· Provides training for system products and procedures.· Performs application upgrades.· Performs, monitoring, maintenance, or reporting on real-time databases, real-time.· network and serial data communications, and real-time graphics and logic applications.· Troubleshoots problems.· Ensures project life cycle is following District standards and procedures. Minimum Education/Certification Requirements: bachelor's degree in information technology or related field or equivalent experience. Minimum Education/Certification Requirements: bachelor's degree in information technology or related field or equivalent experience. CONTRACT JOB DESCRIPTIONResponsibilities:· Coordinates IT project management, engineering, maintenance, QA, and risk management.· Plans, coordinates, and monitors project activities.· Develops technical applications to support users.· Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.· Provides training for system products and procedures.· Performs application upgrades.· Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.· Troubleshoots problems.· Ensures project life-cycle is in compliance with District standards and procedures. Minimum Education/Certification Requirements:Bachelor's degree in Information Technology or related field or equivalent experience Skills Matrix:· Bachelor's degree in IT or related field or equivalent experience. Required · Experience in Information Tech Project management and analytical skills on a mid-large scale IT project with a particular focus on the Change Management. Required 11 Years · Experience presenting information and/or delivering Instructor Lead Training. Required 10 Years · Professional with wide variety of technology and software including Word, Excel, Access, PowerPoint Outlook, Acrobat, Skype for Business, Visio, SNAG. Required 8 Years · Expert knowledge of the principles and practices of adult learning. Required 10 Years · Advance knowledge of instructional methods and training techniques. Required 10 Years · Ability to facilitate training sessions. Required 10 Years · Ability to evaluate the effectiveness of training techniques. Required 8 Years · Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience. Required 10 Years · Ability to manage multiple & competing priorities w/ short deadlines. Uses judgement & critical thinking to interpret, prioritize & follow policy. Required 6 Years · Experience training the IBM Curam CGISS and HCR modules. Highly desired 2 Years · Experience training integrated eligibility systems to frontline workers. Required 2 Years This is a remote position. Compensation: $0.68 - $0.75 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
    $69k-108k yearly est. Auto-Apply 60d+ ago
  • Looking for a Instructor/Trainer on Storage Area Networking (SAN)/ Storage Defender/ Storage Defender Data Protect/ Storage for IBM Z/ Storage Protect

    Nfolks

    Remote job

    Hi, Need Instructor/Trainer on Storage Area Networking (SAN)/ Storage Defender/ Storage Defender Data Protect/ Storage for IBM Z/ Storage Protect Remote Work Type: Need training and materials Sincerely, Sr. Manager nFolks Data Solutions LLC Phone: ************ Email: ********************** Additional Information if interested please send me the resumes on **********************
    $60k-89k yearly est. Easy Apply 60d+ ago
  • Senior Operations Training Specialist

    Viking Recruiting Resources

    Remote job

    Our client is seeking a full-time Senior Operational Training Specialist for their Midland/Odessa facilities. Type: HYBRID, work from home 2 days per week. Salary: $100K-$150K, 20% bonus, full relocation offered. U.S. Citizens only at this time. Overall: The Sr Operational Training Specialist will be responsible for evaluating needs and current practices for operating procedures and training at several facilities and creating and delivering a training development plan complete with materials, implementation guidance, and training resources. The trainer will develop standardized operating procedures (SOP) across all facilities to enhance best practices and ensure employees have proper training and resources available. Qualifications: Minimum 4 years of operations experience in gas processing plants and/or fractionators. Previous experience as a lead plant operator in a cryo plant would be best. High school diploma or equivalent required. Minimum 3 years of teaching or training experience. Travel 50%-75% of the time to plants across the Permian.
    $100k-150k yearly 60d+ ago
  • Enlisted Senior Trainer- MTC Dodge

    Valiant Integrated Services

    Remote job

    This position is a full time, non-exempt (Hourly) remote position, supporting ARNG Mission Training Complexes and other DOD locations. Position will primarily provide support to ARNG units in North and South Dakota as indicated in the succeeding paragraphs. Conducts doctrinal staff training educating the Non-Commissioned Officers and enlisted staff on mission command art and science as well as directly supporting staff exercises in a trainer role. Provides assistance to staff NCOs in preparing and integrating their mission command systems for training exercises. May support work originating any/all of the following locations/regions: • Camp Atterbury, IN • Ft. Chaffee, AR • Camp Dodge, IA • Ft. Indiantown Gap, PA • Gowen Field, ID • Ft. Leavenworth, KS Essential Functions: • Main point of contact to obtain, review and process training requests IAW the Unit Commander's intent which is submitted to their assigned MTC for resourcing. • Training requests should be part of an overall strategic plan and vision outlined by the unit commander for any given training year. • Will track all approved events and inform the commander or staff of any changes or updates to the training event. • Responsible for integrating the required contractor training resources prior to and during the event. • Develops, maintains, and executes the MTC training program consisting of classroom instruction, Practical exercises and a culminating training event/exercise. • Conducts analysis and research with government customers, government mission command staff and Field Service Contractors for course and interoperability improvements. • Responsible for integrating the required contractor training resources prior to, and during the event. • Provides coaching and mentoring to company through brigade commanders, staff officers and NCOs during planning and Mission Command operations training. • Creates AAR plans for the event participant audience, outlining data collection, analysis parameters, presentations, and final AAR report. • Understands and recommends appropriate simulations to achieve training objectives supporting unit mission command training. • Ensures adherence to Company and Site Policies, Practices and Procedures appropriately • Safeguard and maintain Government furnished equipment, materials and facilities. • Coordinate required safety information through direct coordination with government leadership. • Ensure that Government and contract guidelines, regulations, policies and standards are complied with. JOB PREREQUISITES/QUALIFICATIONS/SKILLS: • Educational Equivalent: AS/AA degree, subject immaterial (preferred). • Experience: Graduate of the U.S. Army Sergeant Major Academy or similar experience preferred. Previous military NCO experience at the Bn level or above. At least (8) years of related experience with Military and DOD. Two (2) years experience with exercise planning using the JELC process preferred. • Specific Knowledge: Experience with Mission Command, Military Decision Making (MDMP), and other planning functions. Experience with Mission Command Systems (MCSs). Decisive Action Training Environment (DATE) and Unified Land Operations (ULO) doctrine. • Licenses/Certifications/Registrations, etc.: Must possess a valid State Driver's License and maintain Post driving Must be able to obtain and maintain a security clearance and meet other eligibility requirements for access to classified information. Must be able to successfully pass the Defense Information System Agency (DISA) Information Systems Security (INFOSEC) Awareness compact disk-read-only memory (CD-ROM) course as a minimum training requirement. • Skills Required: Demonstrated experience in operational planning and simulations using ERF, MRF and stimulating MCS (Preferred). Strong understanding of the LVCG concepts. • Communication Skills: Able to read, write and speak fluent English. Must be able to listen with comprehension to assist fellow associates with duties/requests. Must have excellent verbal communication skills for interfacing with military and civilian personnel. • Physical/Mental Abilities Required: Ability to use good judgment and common sense when performing job functions. Ability to work independently with minimal supervision. Ability to prioritize and perform multiple tasks at the same time under stressful conditions. The highest level of confidentiality and loyalty is required. Excellent communication skills are a must. Working Conditions: Position: remote, occasionally outdoors. Occasional exposure to natural conditions existing at different location around the US. Work Week: Monday-Friday (may vary based on mission requirements) Work Hours: 0800 - 1700 (may vary based on mission requirements) Overtime: As Required Travel: Frequent; 50% PHYSICAL FACTORS: The following terms are used to describe the percent of time spent performing the physical factors below: occasionally (1%-33%); frequently (34%-66%); continuously (67%-100%). Standing: occasionally Reaching: occasionally Walking: occasionally Stretching: occasionally Lifting: occasionally Pushing: occasionally Moving: occasionally Pulling: occasionally Bending: occasionally Climbing: occasionally Stooping: occasionally Balancing: occasionally Twisting: occasionally Kneeling: occasionally Crouching: occasionally sitting: occasionally EQUIPMENT/TOOLS USED: Common office equipment - Computer, fax machine, copier, multi-line telephone and motor vehicle. OTHER WORK-RELATED DUTIES AS MAY BE ASSIGNED The foregoing statement of qualification and representative work performed is only by way of illustration of the experience and ability required for the work and is not any limitation or description of the scope of the work assignments which may be required of this job.
    $60k-90k yearly est. Auto-Apply 60d+ ago
  • Senior Trainer - Artificial Intelligence & Machine Learning (RAG, Agentic AI & Deployment)

    Revature 3.5company rating

    Remote job

    Revature is rapidly growing - both domestically and internationally - and our Team plays a key role in our Corporate Department. We're looking for an agile and ambitious candidate who is effective in the qualities listed below, all within a rapidly growing environment. Our ideal candidate is based near one of our central offices located in this job posting. Job Description: Experience Required: Minimum 4-5 years of professional experience in AI/ML, Data Science, or Applied Machine Learning. Position Summary: We are seeking a passionate and technically strong Senior Trainer - Artificial Intelligence & Machine Learning to deliver our advanced AI curriculum focused on LLMs, Retrieval-Augmented Generation (RAG), Agentic AI, and end-to-end deployment. The ideal candidate will have a deep understanding of modern AI architectures and the ability to mentor learners in building autonomous, production-grade AI systems - integrating retrieval pipelines, intelligent agents, and deployment workflows across real-world scenarios. Key Responsibilities Deliver engaging, project-based sessions on advanced topics in AI, LLMs, and agentic AI development. Train and mentor learners on: Core AI/ML concepts: supervised & unsupervised learning, deep learning, and NLP. Large Language Models (LLMs): transformer architecture, fine-tuning, and prompt optimization Retrieval-Augmented Generation (RAG): vector databases, document retrieval, embeddings, and knowledge-grounded responses. Agentic AI Systems: Designing and orchestrating AI agents capable of autonomous decision-making Using LangGraph, CrewAI, or AutoGen for multi-agent frameworks Integrating external tools, APIs, and reasoning loops for dynamic task execution Understanding memory management, context persistence, and tool use in agent frameworks AI Deployment & MLOps: Building scalable APIs with FastAPI or Flask Model packaging and orchestration with Docker, Kubernetes, and CI/CD pipelines Model tracking, experimentation, and monitoring with MLflow, Weights & Biases, or Vertex AI Pipelines. Cloud AI Integration: deploying and managing systems on AWS (SageMaker), Azure ML, or GCP Vertex AI. Lead hands-on projects where learners build RAG-based chatbots, autonomous AI assistants, and deployed LLM applications. Collaborate on curriculum development to integrate cutting-edge AI research and tools into the training modules. Mentor learners through technical challenges, performance optimization, and model deployment. Keep up to date with LLM, agentic AI, and generative AI innovations to ensure curriculum relevance. Required Skills & Qualifications Experience: 4 to 5+ years in AI/ML engineering, Data Science, Applied NLP, or MLOps roles. Technical Expertise: Proficiency in Python and AI libraries such as PyTorch, TensorFlow, and Transformers (Hugging Face). Strong experience with LLMs, prompt engineering, and fine-tuning. Practical understanding of RAG systems using LangChain and vector databases (e.g., FAISS, Chroma, Pinecone). Hands-on experience in agentic AI frameworks (e.g., CrewAI, AutoGen, LangGraph, or LangChain Agents). Knowledge of tool integration, memory management, and multi-agent orchestration. Experience deploying AI models with FastAPI, Docker, Kubernetes, or cloud-native tools. Familiarity with MLOps pipelines, CI/CD automation, and monitoring frameworks. Exposure to Generative AI APIs such as OpenAI, Anthropic Claude, Google Gemini, or Azure OpenAI. Education: Bachelor's or Master's degree in Computer Science, Data Science, or Artificial Intelligence or similar technical discipline. Excellent communication, mentoring, and technical training skills. Proven experience conducting technical workshops, bootcamps, or corporate AI training programs preferred. Ready to deliver on-site and virtual training. Preferred Skills/Attributes Certifications in Machine Learning, Generative AI, or Cloud AI services. Experience developing autonomous AI agents and multi-agent ecosystems. Working knowledge of vector search optimization, knowledge graph integration, and RAG performance tuning. Understanding of AI ethics, bias mitigation, and responsible AI deployment. Enthusiasm for teaching and guiding professionals through hands-on AI and MLOps implementations. Who We Are Revature is a tech career launch pad and the largest employer of entry-level technology talent in the U.S. The company works with Fortune 500 companies, government organizations, and top systems integrators to grow their business by hiring, training, and deploying top tech talent. Our mission is to create a pathway for candidates from diverse experiences and educational backgrounds to reach their potential as technology professionals. Alumni of the Revature program work on innovative, challenging, and rewarding software development projects across the United States. Revature has trained over 7000 software engineers across 54 technical disciplines, recruited talent from 700 universities, and deployed them to blue-chip companies throughout the U.S. We have proudly committed to training 1 million developers over the next decade, helping to close the opportunity gap in tech and supporting the future of work. Revature is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic information, age, marital status, protected veteran status, or disability status.
    $71k-94k yearly est. Auto-Apply 36d ago
  • AI Training for Technical Writers (Freelance, Remote)

    Alignerr

    Remote job

    Alignerr.com is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI! As an AI Tutor - Technical Writing, you'll play a critical role in shaping the future of AI. You'll leverage your subject-matter expertise to train and evaluate AI models, ensuring the information they generate is reliable and relevant across various domains. This position offers a unique path for professional growth, allowing you to hone your AI skills while expanding your knowledge base. Your Day to Day Evaluate AI-generated writing based on rubrics assessing factuality, completeness, brevity, and grammatical correctness. Review the work of other human writers. Produce top-tier original content in response to prompts. You create your own working hours depending on project length. About You Strong English verbal and written communication skills are essential, along with a keen attention to detail and the ability to identify errors or inconsistencies in writing. Enrolled as a junior or senior undergraduate in journalism, communications, technical writing, or related fields, or having scientific publications. Preferred qualifications include being a graduate student, holding a Master's degree, or possessing equivalent proficiency in technical writing. Alignerr strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location. Pay Range (rate per hour)$30-$60 USDImportant Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations.
    $52k-74k yearly est. Auto-Apply 60d+ ago
  • EHR Clinical Applications Trainer - Remote (East Coast)

    Crossroads Treatment Centers

    Remote job

    Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a EHR Clinical Applications Trainer The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use. Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows. Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams. Build and maintain training environments, scenarios, and practice exercises aligned to real workflows. Manage Sandbox environment testing and documentation. Workflow Enablement Translate current-state and future-state workflows into clear training and job aid. Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency. Support change management by preparing staff documentation quality grades, and workflow changes. Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools. Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends. Maintain a library of training materials and ensure version control following upgrades/releases. Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams. Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies). Promote data integrity and safe system usage, including security best practices. Location Mix of on-site and remote (role-dependent); travel to clinics/sites as needed. Occasional evenings/weekends during go-lives, upgrades, or major training events. Education and Requirements Preferred Qualifications Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications. Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS. Clinical background (RN, MA, LPN, allied health) or formal informatics training. Experience supporting go-lives, upgrades, or optimization initiatives. Knowledge of revenue cycle workflows and/or quality measures. Required Qualifications Associate's degree in healthcare, education, informatics, IT, or equivalent experience. 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities. Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both). Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle). Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly. Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees
    $42k-69k yearly est. Auto-Apply 6d ago
  • AMS360 and Applications Trainer

    King Insurance 3.4company rating

    Remote job

    We are one of the fastest-growing insurance agencies within the top 100 brokers in the United States. With 50 years of industry experience, King Risk Partners has deep insurance expertise in personal and commercial insurance, offering a full line of competitively priced comprehensive coverage solutions including home, auto, life, aviation, private client, employee benefits and business risk management, habitational and condo associations, surety bonds, and more. As an Applications Trainer, you will play a vital role in our team's success by conducting site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. You will also be responsible for maintaining workflows, creating job aids, and promoting best practices. In addition to virtual training for team members, you will deliver both onsite and remote training courses for introductory and intermediate level users. Timely and detailed responses to agency partners' support requests will be a key aspect of your role. You'll also assist in data clean-up before and after conversion, all while managing multiple projects with well-defined plans and deadlines. We value a strong, positive, customer service-oriented approach in all interactions and training activities. As part of your responsibilities, you'll be expected to evaluate results and initiate changes to help us achieve our organizational objectives. If you're enthusiastic about making a meaningful impact in the insurance industry, and if you're ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success. Requirements Advanced knowledge of AMS360 insurance agency management system software (required). Ability to develop workflows and job aids. Ability to work with an agency on specific workflow development that may be needed. Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrated ability to problem-solve and anticipate solutions. Experience in insurance policy lifecycle management. Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, and PowerPoint). Effective prioritization and deadline management skills. Professional, organized, and skilled communicator with the ability to convey ideas, concepts, and strategies to all levels of the organization. Competence in collaboration tools such as WebEx, Zoom, or Teams. Adaptability to changing priorities, demands, and timelines through analytical and problem-solving capabilities. Willingness to travel domestically, up to 20% of the year. All other duties as assigned. Knowledge, Skills and Abilities (KSA): Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrates ability to problem solve and anticipate solutions. Professional, organized, and strong communicator. Must be able to communicate ideas, concepts, and strategies to all levels of the organization. Required: Minimum of 5 years of AMS360 insurance agency management system experience. Minimum of 2 years of AMS360 training experience. What We Offer: Medical Insurance Dental Insurance Vision Insurance 401(k) with employer match Short-Term Disability (employer paid) Long-Term Disability (employer paid) Life Insurance Employee Assistance Program Generous PTO Policy Tuition Reimbursement Employee Referral Program Growth and advancement opportunities Equal Opportunity Employer King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team! Salary Description $65,000 - $75,000
    $65k-75k yearly 16d ago

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