Senior technical writer job description

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, APIs, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

As part of the Payment Products Development Communications (PPDC) team, you'll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.

Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that the SSAE 18 audit item is successfully met.

On our team, you'll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You'll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.

Other projects our team works on include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Job DescriptionPlan, develop, and ensure completion of all documentation elements in a standardized, timely manner, and communicate all changes in documentation to appropriate management. Types of documentation included in the scope of this position are Standard Operating Procedures, training materials, account presentations, RFPs, and other documentation as needed.

Writes documentation, obtain appropriate approvals of completed documentation, and distribute to appropriate end users.

Edits documentation language to ensure compliance with requirements and to ensure readability and user-friendly communication to targeted audience. Standardize delivery of documentation.

Meets with appropriate staff and other subject matter experts throughout Magellan to develop documentation, review, and analyze requirements for accurate and compliant documentation.
Coordinates with trainers and assure training documentation is current and accurate. Maintains documentation change control process for revisions and archiving of historical documentation. Oversees daily updates on Magnet site, ensuring documentation is posted timely and easily accessible to users.
Other Job Requirements
Responsibilities
Bachelor’s degree required plus five years of experience. Will consider four additional years of direct experience in lieu of degree for a total of 9 years of experience.
Strong working knowledge of MS Office Suite.
Excellent writing and organizational skills.
Ability to analyze documentation to determine customer requirements.
Ability to translate directions, processes, and customer requirements into effective desk top reference text and job aids.
Ability to work closely with staff to develop documentation.
Minimum 3 years of managed healthcare experience writing and documenting detailed procedures.
General Job Information
Title
Senior Technical Writer
Grade
24
Work Experience - Required
Healthcare, Technical Writing
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors - Technical Writing
Education - Preferred
Masters - Technical Writing
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$58,440
Salary Maximum:
$93,500
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Come be a part of the SAIC team in Fort Meade, MD where we help address the nation's most pressing and complex challenges. SAIC works with our customers on missions that strengthen security and safety and protect the basic values of our society. We have an opening for a motivated, dedicated and energetic Sr Technical Writer/editor to support a recently awarded program supporting the Intelligence Community.

Selected candidates will be responsible for leading the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Writes and edits technical documentation for all of the project's hardware and software to include installation, configuration and how-to documentation. Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. Responsible for creation and adherence to documentation standards and guidelines.

Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications. Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents. Gather technical information, prepares written text. Maintain a current internal documentation library. Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc. Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources. Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems. Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information. Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies.
**Qualifications**

+ Bachelors and eight (8) years or more of related experience; Masters and six (6) years or more experience ; or twelve (12) or more total TW experience may be substituted for degree.

+ Must have a current/active TS/SCI w/ Polygraph.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2214094

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability