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Become A Senior Technician Specialist

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Working As A Senior Technician Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $94,771

    Average Salary

What Does A Senior Technician Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Technician Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Technician Specialist Career Paths

Senior Technician Specialist
Senior Consultant Information Technology Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Senior Consultant Information Technology Manager Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Home Health Aid Security Officer Account Manager
Client Services Manager
7 Yearsyrs
Project Leader Data Analyst
Data Manager
6 Yearsyrs
Medical Assistant Technician Engineer
Engineering Manager
10 Yearsyrs
Project Leader Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Home Health Aid Technician Systems Administrator
Information Technology Director
10 Yearsyrs
Licensed Practical Nurse Instructor Operations Manager
Information Technology Manager
8 Yearsyrs
Senior Software Engineer Business Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Lead Technician Technical Support Specialist Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Senior Project Manager Operations Vice President
President Of Operations
9 Yearsyrs
Senior Software Engineer Senior Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager Product Manager
Senior Product Manager
10 Yearsyrs
Senior Systems Engineer Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Information Technology Manager Information Technology Administrator Systems Engineer
Systems Manager
7 Yearsyrs
Lead Technician Field Engineer Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Senior Systems Engineer Technical Analyst Lead Technician
Technical Manager
7 Yearsyrs
Medical Assistant Security Officer Service Technician
Technical Services Manager
7 Yearsyrs
Project Manager Information Technology Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Senior Technician Specialist?

Senior Technician Specialist Demographics

Gender

Female

53.3%

Male

44.3%

Unknown

2.3%
Ethnicity

White

60.6%

Hispanic or Latino

14.8%

Black or African American

10.8%

Asian

9.7%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

54.7%

French

9.1%

German

4.0%

Russian

3.9%

Chinese

3.3%

Portuguese

2.9%

Mandarin

2.8%

Korean

2.2%

Hindi

2.2%

Italian

2.1%

Arabic

2.1%

Japanese

2.0%

Tagalog

1.4%

Cantonese

1.3%

Hebrew

1.2%

Carrier

1.1%

Swedish

1.0%

Vietnamese

1.0%

Urdu

1.0%

Filipino

0.8%
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Senior Technician Specialist Education

Schools

University of Phoenix

20.6%

New York University

5.5%

Michigan State University

5.4%

Quinnipiac University

5.1%

Northeastern University

5.1%

Pennsylvania State University

5.0%

Strayer University

4.5%

Liberty University

4.3%

Temple University

4.3%

Ithaca College

4.2%

University of Southern California

4.1%

University of Maryland - University College

3.9%

West Virginia University

3.7%

Cleveland State University

3.6%

Villanova University

3.5%

Towson University

3.5%

University of Florida

3.5%

University of Maryland - College Park

3.4%

Ohio State University

3.4%

Virginia Commonwealth University

3.4%
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Majors

Business

18.3%

Nursing

14.4%

Occupational Therapy

14.0%

Computer Science

6.5%

Psychology

4.5%

Accounting

3.9%

Electrical Engineering

3.8%

Health Care Administration

3.3%

Management

3.3%

Social Work

3.0%

Education

2.9%

Computer Information Systems

2.8%

Communication

2.7%

Medical Assisting Services

2.7%

Criminal Justice

2.7%

Biology

2.4%

Marketing

2.2%

Finance

2.2%

General Studies

2.2%

Information Technology

2.1%
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Degrees

Bachelors

36.1%

Other

22.2%

Masters

21.3%

Associate

11.4%

Certificate

4.0%

Doctorate

2.8%

Diploma

1.7%

License

0.5%
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Senior Technician Specialist Videos

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Real Senior Technician Specialist Salaries

Job Title Company Location Start Date Salary
SR. EPM Apple Inc. Cupertino, CA Mar 23, 2015 $155,000 -
$175,000
Senior Technical Specialist HSBC Securities (USA) Inc. New York, NY Jun 04, 2011 $150,000
Pharm Tech Specialist Principal, Senior Actavis Inc. Davie, FL Sep 15, 2015 $145,800 -
$145,895
Systems Consultant Senior Manager Xerox Business Services, LLC Aurora, IL Jan 10, 2013 $130,429
Systems Consultant Senior Manager Xerox Business Services, LLC Aurora, IL Oct 01, 2013 $130,429
Apps Prog SR Anly-Capmkt-Bkofc Bank of America N.A. Jersey City, NJ May 23, 2011 $129,000 -
$149,000
Senior Technical Specialist (Engineering Manager) AVL Powertrain Engineering, Inc. Plymouth, MI May 13, 2015 $128,253
Senior Technology Specialist Aavid Thermalloy, LLC Laconia, NH Sep 26, 2014 $123,365 -
$170,000
Senior Technical Specialist, Monitoring, Learning and Resea Gain Nosca, LLC Washington, DC Jan 09, 2016 $121,222 -
$130,000
Senior Technical Specialist Abbvie Inc. Buffalo Grove, IL Dec 13, 2015 $118,000
SR. Electronics Technology Procurement Specialist Halliburton Energy Services, Inc. Houston, TX Jul 04, 2016 $115,606
Senior Technical Specialist NTT Data, Inc. Santa Monica, CA Feb 14, 2013 $115,000 -
$125,000
Senior Technical Specialist Walt Disney Parks and Resorts U.S., Inc. Lake Buena Vista, FL Dec 13, 2009 $112,000 -
$114,712
Senior IS Technical Specialist Laboratory Corporation of America Holdings Irvine, CA May 29, 2010 $105,955
SR Technical Specialist (EMP. Will Accpet Any Suitable Comb. of Ed.Training or EXP.) Abbvie Inc. Waukegan, IL Dec 10, 2014 $100,000 -
$115,000
SR. Systems Unix Specialist The Guardian Life Insurance Company of America Bethlehem, PA Mar 12, 2010 $99,000 -
$110,000
Systems Integration Senior Specialist Compucom Systems, Inc. Cincinnati, OH May 09, 2014 $95,000
Senior Systems Consultant The Ohio State University Columbus, OH Oct 01, 2009 $94,000

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Top Skills for A Senior Technician Specialist

  1. Procedures
  2. Facility
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in implementation of operations, maintained desired inventory levels Experienced with shipping procedures, package and labeled outgoing orders.
  • Provided educational material and training to the Business Office Managers in each facility.
  • Direct and work effectively with facility specialists to create innovative methods and training solutions that ensured worker safety.
  • Participated in basic administrative and clinical medical offices routines and data entry tasks while solidifying important medical office skills.
  • PROFILE Supporting Microsoft Operating Systems 2000 Professional and Windows XP Professional including configurations and installations for all devices.

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Top 10 Best States for Senior Technician Specialists

  1. Delaware
  2. Alaska
  3. North Carolina
  4. Massachusetts
  5. Pennsylvania
  6. Virginia
  7. New Jersey
  8. Washington
  9. Georgia
  10. North Dakota
  • (148 jobs)
  • (126 jobs)
  • (1,474 jobs)
  • (1,310 jobs)
  • (1,739 jobs)
  • (2,016 jobs)
  • (1,248 jobs)
  • (877 jobs)
  • (1,279 jobs)
  • (162 jobs)

Top Senior Technician Specialist Employers

Jobs From Top Senior Technician Specialist Employers

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