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Become A Senior Technologist

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Working As A Senior Technologist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $118,000

    Average Salary

What Does A Senior Technologist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Technologist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Technologist jobs

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Senior Technologist Career Paths

Senior Technologist
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Specialist Technical Support Specialist Senior System Administrator
Data Center Manager
9 Yearsyrs
Engineer Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Service Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technical Specialist Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Service Manager Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Field Service Technician Service Manager General Manager
Operations Director
9 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Network Administrator Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Engineer Process Engineer Production Manager
Sales Manager
5 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Technician Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Lead Technician 3.3 years
Network Technician 3.1 years
Systems Support 3.1 years
Support Lead 2.7 years
Technician 2.6 years
Top Employers Before
Technician 19.2%
Supervisor 3.2%
Consultant 3.2%
Internship 3.1%
Top Employers After
Technician 11.8%
Consultant 5.7%
Supervisor 4.3%
Owner 4.0%
Manager 3.8%
Engineer 3.2%

Senior Technologist Demographics

Gender

Male

78.0%

Female

20.1%

Unknown

1.9%
Ethnicity

White

75.9%

Hispanic or Latino

10.7%

Asian

10.5%

Unknown

2.3%

Black or African American

0.7%
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Languages Spoken

Spanish

45.7%

French

8.5%

German

5.1%

Carrier

4.8%

Chinese

4.8%

Russian

4.5%

Mandarin

4.0%

Arabic

3.7%

Portuguese

2.7%

Japanese

2.7%

Hindi

2.1%

Cantonese

2.1%

Korean

1.9%

Italian

1.9%

Hebrew

1.3%

Vietnamese

1.1%

Ukrainian

0.8%

Thai

0.8%

Urdu

0.8%

Polish

0.8%
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Senior Technologist Education

Schools

University of Phoenix

23.5%

Northeastern University

5.8%

Strayer University

5.5%

Community College of the Air Force

5.4%

University of Maryland - University College

5.0%

American InterContinental University

4.7%

More Tech Institute

4.4%

University of North Carolina at Greensboro

4.0%

Illinois Institute of Technology

3.9%

Pennsylvania State University

3.9%

Southern New Hampshire University

3.7%

University of Houston

3.4%

Colorado Technical University

3.4%

University of Texas at Austin

3.4%

Austin Community College

3.4%

Purdue University

3.4%

Ashford University

3.3%

The Academy

3.3%

Universal Technical Institute

3.3%

Michigan State University

3.2%
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Majors

Business

16.8%

Electrical Engineering

14.6%

Computer Science

12.1%

Electrical Engineering Technology

6.5%

Information Technology

6.2%

Computer Information Systems

5.7%

Computer Networking

4.0%

Biology

3.9%

Management

3.4%

Automotive Technology

3.2%

General Studies

2.6%

Criminal Justice

2.6%

Computer Engineering

2.6%

Mechanical Engineering

2.5%

Engineering

2.5%

Communication

2.4%

Psychology

2.2%

Chemistry

2.1%

Medical Technician

2.1%

Education

2.0%
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Degrees

Bachelors

32.8%

Other

27.6%

Associate

16.2%

Masters

13.9%

Certificate

5.5%

Diploma

2.1%

Doctorate

1.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Technologist Salaries

Job Title Company Location Start Date Salary
Bakery Senior Technologist Craftmark Bakery LLC Indianapolis, IN Aug 30, 2016 $247,831
Bakery Senior Technologist Craftmark Bakery LLC Indianapolis, IN Sep 30, 2016 $247,831
Senior .NET Tech Lead Publishers Clearing House, LLC Port Washington, NY Aug 31, 2015 $188,977
SR. Tech Lead Architecture Galaxe.Solutions, Inc. Santa Ana, CA May 18, 2015 $155,020
Senior Tech Lead Architecture Galaxe.Solutions, Inc. Somerset, NJ Nov 01, 2016 $155,020
Senior Tech Lead Architecture Galaxe.Solutions, Inc. Irving, TX Nov 01, 2016 $155,020
Senior Tech Lead Publishers Clearing House, LLC Port Washington, NY Jun 24, 2016 $153,339
Senior Business Intelligence Technologist Chateaux Software Westport, CT Dec 13, 2016 $140,000
Senior Technical Conslutant Next Generation, Inc. New York, NY Apr 05, 2016 $135,000
Senior Technologist Avalanche Technology, Inc. Fremont, CA Jan 15, 2016 $135,000
SR. Technical Arhictect Hexaware Technologies, Inc. McLean, VA Sep 21, 2015 $125,000
Senior Business Intelligence Technologist Chateaux Software Westport, CT Sep 22, 2016 $123,552
Senior Technologist Fisher-Rosemount Systems, Inc. Houston, TX Sep 21, 2016 $104,478 -
$126,100
Senior Technology Consulant Sap America, Inc. New York, NY Nov 22, 2016 $101,191
Senior Tech Lead Energy Solutions International, Inc. Houston, TX Mar 31, 2016 $100,800 -
$113,761
Senior Creative Technologist TBWA Worldwide Inc. New York, NY Sep 06, 2016 $100,000 -
$140,000
Senior Creative Technologist TBWA Worldwide Inc. New York, NY Jun 09, 2016 $100,000 -
$140,000
Senior Technologist EMC Corporation Cambridge, MA Mar 30, 2015 $98,152 -
$117,000
Senior LNG Technician (Operations) Dominion Cove Point LNG, LP Lusby, MD Sep 17, 2016 $97,500
Senior Technologist Pepperidge Farm, Inc. Norwalk, CT Dec 03, 2015 $92,518
Senior Java Tech Lead Hartford Fire Insurance Company Charlotte, NC Jul 27, 2015 $92,000 -
$138,000
Senior Java Tech Lead Hartford Fire Insurance Company Charlotte, NC Jul 20, 2015 $92,000 -
$138,000
SR Cnsltnt, Tech, Deloitte Digital, Customer Engagemt, Commerce & Content Deloitte Consulting LLP New York, NY Aug 09, 2016 $91,563 -
$164,300
Senior Engineeer, Technology & Integration Globalfoundries U.S., Inc. Malta, NY Aug 05, 2015 $91,416 -
$112,000
Senior Technologist Carl Zeiss Vision Inc. San Diego, CA Jul 01, 2015 $90,000
Senior LNG Technician (Operations) Dominion Cove Point LNG, LP Lusby, MD Sep 17, 2016 $90,000
Senior Speech Technologist Sensory, Inc. Boulder, CO Sep 29, 2015 $90,000

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Top Skills for A Senior Technologist

ProceduresHardwareSafetyTroubleShootingCustomerServiceRemoteDataEntryPCTechnicalSupportWebSetupDesktopSupportLabPreventativeMaintenanceSQLServerInternetVideoActiveDirectoryWindowsXPWindowsNewTechnicians

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Top Senior Technologist Skills

  1. Procedures
  2. Hardware
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Requested to travel to Mexico to train technicians in diagnosis and repair processes and procedures after relocation of the camera division.
  • Install all desktop hardware, peripherals and software items successfully according to IT policy and standards.
  • Maintain the testing and safety equipment for said systems.
  • Reported to customer sites for installs, which may include trouble shooting service issues.
  • Interact with customer service representatives and clients for all upgrades and maintenance escalations including contract renewal.

Top Senior Technologist Employers

Senior Technologist Videos

A day in the life of a Biomedical Engineer - Chapter 2

A Day in the Life - Information Technology Services

Career Advice on becoming a Senior Laboratory Technician by Jacek J (Full Version)

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