Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Senior Technologist
Top Careers After Senior Technologist
Hispanic or Latino10.7%
Black or African American0.7%
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University of Phoenix23.5%
Community College of the Air Force5.4%
University of Maryland - University College5.0%
American InterContinental University4.7%
More Tech Institute4.4%
University of North Carolina at Greensboro4.0%
Illinois Institute of Technology3.9%
Pennsylvania State University3.9%
Southern New Hampshire University3.7%
University of Houston3.4%
Colorado Technical University3.4%
University of Texas at Austin3.4%
Austin Community College3.4%
Universal Technical Institute3.3%
Michigan State University3.2%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Bakery Senior Technologist||Craftmark Bakery LLC||Indianapolis, IN||Sep 30, 2016||$247,831|
|Bakery Senior Technologist||Craftmark Bakery LLC||Indianapolis, IN||Aug 30, 2016||$247,831|
|Senior Technical Staff Member||IBM Corporation||San Jose, CA||Dec 27, 2016||$204,000|
|Senior .NET Tech Lead||Publishers Clearing House, LLC||Port Washington, NY||Aug 31, 2015||$188,977|
|Senior Technical Staff Member||IBM Corporation||San Jose, CA||Sep 08, 2016||$185,597 -
|Senior Technical Staff Member||IBM Corporation||San Jose, CA||Apr 08, 2016||$171,332 -
|Senior Technical Lead||Microsoft Corporation||Mountain View, CA||Aug 20, 2015||$165,715|
|Senior Technical Staff Member||IBM Corporation||Parkton, NC||Sep 08, 2016||$162,156|
|Senior Consultan, Technologist||EMC Corporation||Cambridge, MA||Aug 17, 2016||$158,950 -
|Senior Technical Evangelist-Server & Tools-BG or Other||Microsoft Corporation||Redmond, WA||Aug 27, 2015||$158,808 -
|Senior Technical Evangelist||Microsoft Corporation||New York, NY||May 25, 2015||$157,825|
|Senior Technical Evangelist||Microsoft Corporation||Redmond, WA||Sep 02, 2015||$155,550|
|SR. Tech Lead Architecture||Galaxe.Solutions, Inc.||Santa Ana, CA||May 18, 2015||$155,020|
|Senior Tech Lead Architecture||Galaxe.Solutions, Inc.||Somerset, NJ||Nov 01, 2016||$155,020|
|SR. Technical Professional-Mechanical||Halliburton Energy Services, Inc.||Spring, TX||Oct 13, 2015||$109,391|
|SR. IT Analyast||Toshiba America Business Solutions, Inc.||Irvine, CA||Jan 04, 2016||$109,325|
|SR. IT Solution Owner, Inventory and Device Lifecycle Mgmt||T-Mobile USA, Inc.||Bellevue, WA||Sep 04, 2015||$109,000 -
|Senior Technology Engineer||Gilead Sciences, Inc.||Foster City, CA||Jan 18, 2016||$108,936 -
|SR. Technical Professional||KBR Technical Services, Inc.||Houston, TX||Oct 03, 2016||$108,846|
|Senior Technical Lead||Resource Logistics, Inc.||Iselin, NJ||Nov 12, 2015||$108,805|
|Senior Technical Lead||R3 Technology Inc.||Hillsborough, NJ||Nov 12, 2015||$108,805|
|Senior Technical Leader||Aricent Technologies (Holdings) Ltd.||Milpitas, CA||Aug 16, 2016||$108,493 -
|Senior Technical Leader||Aricent Technologies (Holdings) Ltd.||San Diego, CA||Oct 18, 2016||$94,890|
|SR. Technical Professional||KBR, Inc.||Houston, TX||Aug 20, 2016||$94,880|
|SR. Technical Professional-Process||KBR Inc.||Houston, TX||Jan 02, 2016||$94,810|
|Senior Technical Professional-Process||KBR Technical Services, Inc.||Houston, TX||Dec 13, 2016||$94,810|
|Senior Technology Engineer||Gilead Sciences, Inc.||Foster City, CA||May 01, 2015||$94,744 -
|Senior Technical Leader||KPIT Infosystems, Inc.||Auburn Hills, MI||Jun 23, 2015||$94,671|
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