Senior telecom analyst job description

SUMMARY: Support Telecom team in all aspects of wireless signaling from product/systems development to management of provisioning, service and vendor billing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

* Analyzes vendor invoicing and validates accuracy of billed services.
* Reconcile invoicing and create payment upload files for AP.
* Develops/runs reports to show trends in vendor cost and customer activity.
* Produces ad-hoc reporting to provide required information as needed.
* Works with vendors to resolve issues.
* Works as liaison between business and vendors.
* Create and support inter-department workflows for SIM life-cycle management, and support on-going projects to refine process across business.
* Support business regarding all aspects of wireless signaling, such as service or provisioning outages.
* Understand and manage complex provisioning ecosystem, including understanding of API integrations between various platforms.
* Provide support to Product Management/Engineering as relates to cellular radio development.
* Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

* Comprehensive understanding of data structure required to effectively query data to produce accurate relevant report data.
* Strong knowledge of Microsoft Excel in creating reports, using formulas, and reconciling data.
* Knowledge of Signaling Technologies in general and Wireless Signaling in particular.
* Working knowledge of cellular network architecture and VPN infrastructure.
* Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Access, Outlook), and Internet.
* Access and operate across a variety of vendors/partners web portals/applications.
* SQL skillset for database queries to support business decisions a plus.
* Knowledge of Company policies, procedures, guidelines, and practices.

Skills

* Self-motivated and a professional attitude.
* Excellent communication and listening skills.
* Excellent teambuilding, customer service, and interpersonal skills.
* Must possess good decision-making skills, be very organized and detail oriented.

Abilities

* Position requires employee to be self-motivated and can work independently.
* Ability to respond effectively to the most sensitive inquiries.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to use discretion and problem analysis.
* Ability to meet deadlines, produce reports on schedule, etc.
* Ability to work effectively with others at all organizational levels.
* Ability and willingness to make key contributions to the growth of the business.
* Ability to effectively present information to top management.
* Ability to calculate figures and amounts such as discounts and percentages.
* Ability to apply concepts of basic algebra.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
* Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
* Ability to concentrate on a task over time without being distracted.
* Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
* Ability to understand business environment and understand how area of control fits in.

PHYSICAL DEMANDS

* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
* The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

* The noise level in the work environment is usually moderate.
* Normal office environment.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED).
* Two to Three years of experience in an operations analyst or similar analytical position.
* 5 Years Security Systems knowledge or experience (Sales, Service, Install, Customer Service, Support, etc.)
* Previous Telecom and/or Wireless Telecom experience in enterprise environment.

CERTIFICATES, LICENSES, REGISTRATIONS

* Licensure as required by AHJ (ex: Commonwealth of MA, Security Systems Certificate of Clearance)

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

**All the benefits and perks you need for you and your family:**

+ Benefits from Day One

+ Paid Days Off from Day One

+ Student Loan Repayment Program

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**The role you'll contribute:**

Under general direction, responsible for complex analytical tasks and activities associated with one or more technical areas within the telecom function such as, but not limited to, network design, telecom engineering, project implementation, or operations/user support. Typically requires a Bachelor's degree in Computer Science/Telecommunication and three to five years of telecomm experience.

May manage relationships with contracted organizations in environment where telecommunications support has been outsourced. May function in either a single or multi-location environment. Typically requires two to five years of experience in telecom invoicing, telecommunications, and vendor contract administration including one to three years of experience in wireless device telecommunication.

Responsible for the implementation, support, and maintenance activities pertaining to current and future voice circuits for the enterprise. Works on complex problems where analysis of situation requires in-depth evaluation of various technical and non-technical factors. Plans and implements large-scale systems projects. Provides work leadership and training to various and differing skills within the enterprise.

Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise communications network. This includes working with the Technology Infrastructure team on the installation, maintenance, and management of all communications circuits, contracts, and hardware maintenance contracts. Develops company policies and procedures to support efficient and cost effective communications operations, security, and integrity.

Responsible for maintaining and updating voice network inventory records and assists in developing AHS budgets (identification and recommendation of items), and procuring communications equipment and supplies.

Under general direction, responsible for analytical tasks and activities associated with one or more technical or administrative areas within the telecom function such as, but not limited to, contract analysis, billing review, circuit management, or operations/user support.

**The value you'll bring to the team:**

+ Ensure that all client requests/tickets are being appropriately and adequately resolved based on ITSM established guidelines. Provide follow up to client to insure client is informed of status of tasks and projects based on ITSM established guidelines.

+ Ensures that interface and follow up with client is completed in a timely, courteous and professional manner at all times. Responsive to client needs and works with client in a collaborative, service and solutions oriented manner.

+ Responsible for maintaining and updating telecommunication circuit inventory records and circuit documentation in TEM.

+ Learns business and application functionality as required to effectively service and train the client user support needs.

+ Works with the Manager to develop departmental, hospital, region, and enterprise operational telecommunication budgets.

+ Performs bill analysis to evaluate telecommunications bills against budgets, contracts or other criteria to insure correct billing.

+ Evaluates billing practices and seeks to improve efficiencies in processes including training.

+ Interfaces with external vendors and multiple teams to solve technical problems, develop configurations and resolve project related issues.

+ Prepares documentation as required to train staff on equipment, procedures and issues related to project implementation and support. Establish and maintain an information resource library to include system documentation, user reference guides and telecom standards.

+ Confers with and advises on administrative policies and procedures, telecom problems, priorities and methods: maintains appropriate administrative records. Budget reporting and analysis.

+ Completes assigned projects and project tasks within scheduled deadlines. Prepares project plans and works with local and regional staff to insure project tasks are assigned and completed as required to support active projects.

+ Responsible for reporting to any potential areas that may allow for cost savings to the organization with recommendations for solutions. Takes standards into account but reasonably considers alternative solutions that could benefit organization. Works to review impact on organization as a whole.

+ Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed to support active or new projects. Develop and document telecom policies and procedures.

+ Performs job duties and responsibilities according to corporate and local hospital guidelines and procedures.

+ Employee communicates in a professional manor. Employee is conscious of the needs of others when resolving issues and presenting solutions.

+ Employee works to improve their communication (oral and written) skills.

+ Employee is self-motivated and directed in the area of training and improvement. They are adaptable and look for ways to enhance their understanding of the technology they support and technology that may affect their area of responsibility.

+ Approaches job with a desire to do what is right for the organization as a whole. Adheres to corporate standards and looks for opportunities to improve them within the process available.

+ Working with Peoplesoft and Telecom Expense Management (TEM) software. Some Billing AP support.

Fulfill departmental requirements in terms of providing work coverage, on call coverage, and administrative notification during periods of personnel illness, vacation, or time off. Ensures PDO calendar is kept up-to-date for their time and time reports are completed weekly.

**Qualifications**

**The expertise and experiences you'll need to succeed:**

**KNOWLEDGE AND SKILLS REQUIRED** **:**

+ Strong interpersonal skills with a positive and enthusiastic "can do" attitude.

+ Ability to work independently is a must.

+ Ability to quickly learn systems with little or no documentation. Continuous learning of new systems, business processes and concepts are a must.

+ Must have the ability to work well with people of varying levels of technical abilities.

+ Understanding of project management methodologies and concepts.

+ Excellent oral and written communication skills required.

+ People Soft

+ TEM knowledge

**_KNOWLEDGE AND SKILLS PREFERRED:_**

+ WAN and MAN designs

**EDUCATION AND EXPERIENCE REQUIRED** **:**

+ High School Diploma

+ Three to five years telecom experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Category:** Information Systems

**Organization:** AdventHealth Information Technology

**Schedule:** 1 - Day

**Shift:** AdventHealth Information Tech


We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.