Senior Telecom Analyst remote jobs - 5 jobs

Job Title: Part-Time Contact Center Data Analyst Industry: Healthcare Manufacturing Pay: $35 - $38 / Hour is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring on behalf of our client for a Part-Time Customer Service/Contact Center Data Analyst for 20-25 hours per week to support a high-volume contact center. This role focuses on delivering timely, accurate reporting and analytics each morning that enable leadership to make data-driven decisions. The position is fully remote and supports daily operational reporting. Job Description: The Customer Service Data Analyst is responsible for producing daily, time-sensitive reports and transforming data from multiple systems into actionable insights. This role supports customer service performance, workforce planning, and incentive calculations by analyzing trends and clearly communicating results to leadership. The ideal candidate is analytical, detail-oriented, and comfortable working independently in a fast-paced environment. Key Responsibilities: Run daily reports using established tools and processes with strict deadlines Extract, consolidate, and validate data from multiple enterprise systems Ensure accuracy, consistency, and integrity of reporting data Build and maintain dashboards, scorecards, and KPI reports Analyze trends related to call volume, handle time, service levels, staffing, and productivity Translate complex datasets into clear visualizations and leadership-ready summaries Support ad hoc analysis requests related to customer experience and operations Calculate incentive compensation based on defined KPIs and performance metrics Partner with customer service leadership to validate results and insights Identify risks, opportunities, and trends to support data-driven decision-making Qualifications: At least 3 years of experience in customer service, contact center, or operations analytics Highly analytical data background to read reports, understands trends and patterns and how reports interact Advanced Microsoft Excel skills (pivot tables, formulas, data modeling; Power Query a plus) Experience with dashboards and reporting tools (Excel dashboards, Tableau, or similar) Strong ability to synthesize and interpret large datasets Ability to clearly communicate complex data and tell the story behind the numbers High attention to detail and commitment to data accuracy Self-motivated with the ability to meet tight deadlines Additional Details: Fully remote role Part-time: 20-25 hours per week Contract duration: 3 months Schedule: Monday-Friday, 7:00 AM-11:00 AM CST Start date: Within two weeks Software environment includes MS Office (advanced Excel), SAP, Salesforce, Tableau, Oracle Call center volume of approximately 6,000-7,000 calls per day Perks: Fully remote, consistent part-time schedule High-impact role supporting leadership with daily insights Exposure to enterprise contact center analytics Fast-paced, data-driven environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin2

Actalent Services, LLC connects passion with purpose. We are supporting critical engineering and sciences initiatives that advance how companies serve the world. With almost 40 years of experience, our scalable talent solutions and engineering and sciences services provide the expertise our customers need to achieve more. We are seeking a highly motivated and experienced Electrical Engineer with a Professional Engineer (PE) license to join our team. This role involves supporting the design and integration of power distribution and telecom network infrastructure. You will work closely with cross-functional teams to deliver high-quality, code-compliant, and cost-effective engineering solutions for critical infrastructure projects. Responsibilities * Develop engineering and construction work packages, BOMs, and documentation for new installations, upgrades, and maintenance projects, including fiber optics, SCADA, RTU, and LAN/WAN systems. * Prepare and review substation and telecom construction drawings such as one-line diagrams, schematics, front views, and wiring diagrams. * Design, mark-up, and oversee detailed engineering drawings, specifications, and calculations. * Redesign electrical and/or physical drawings/documentation using engineering software like AutoCAD and Bluebeam. * Prepare and review substation construction drawings, including electrical arrangements, plan and section views, grounding, cable, and conduit drawings. * Review and conduct studies such as lightning protection, grounding, and equipment replacement and repair for substations. * Conduct studies like battery sizing, AC and DC station service sizing, voltage drop, and CT saturation. * Coordinate with clients, internal/external teams, contractors, vendors, and regulatory agencies for successful project execution. * Conduct site surveys and inspections to assess existing infrastructure, including feasibility studies and risk analyses. * Maintain accurate records of client files and design modifications. * Manage and design multiple projects simultaneously. * Ensure compliance with ANSI, NESC, NEC, IEEE, and utility-specific standards. * Provide technical leadership and mentorship to junior engineers or other team members. Essential Skills * Bachelor's degree in electrical engineering from an ABET-accredited program or a related field. * Active Professional Engineer (PE) license is required, preferably in Nevada and Indiana, or the ability to quickly obtain it. * Minimum 5 years of experience in utilities working with substations and telecom engineering. * Proficiency with AutoCAD, Bluebeam, or similar tools. Requisite Abilities and Skills * Familiarity with IEC 61850 and SEL/GE relays is a plus. * Strong understanding of telecom protocols (e.g., TCP/IP, SNMP, Modbus). * Excellent communication, documentation, and project management skills. * Experience with substation electrical systems and (example: switchgear, comm shelters, control houses.) * Strong project/time management and organizational skills. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. Job Type & Location This is a Contract position based out of Tulsa, OK. Pay and Benefits The pay range for this position is $62.50 - $86.54/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 20, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

At Avila Dental, you will experience a genuine sense of family and belonging. We strive to make your visit as pleasant and easy as possible by providing in-office comforts and first-class services. Your dentist in Northgate, Dr. Bello, is committed to only using the latest technology and most advanced techniques, so you leave with a stunning smile. Job Description The Contact Center Analyst will support the operation of the Contact center by understanding and documenting business needs for the routing and management of member and provider calls to the company. This person will support routing design, testing, analysis of new and existing capabilities, integration of third party applications to the contact center, and generally ensure the effective and highly reliable performance of the contact center infrastructure in meeting the business' goals and objectives. Responsibilities include, but are not limited to: Conduct business process analysis and requirements gathering sessions Develop user stories and functional requirement specifications for consolidated Contact Center web applications Clearly communicate with clients and project teams via email and conference calls Coordinate product deployments and write release communications Ensure collaborative outcomes by establishing and promoting strong client partnerships Responsible for the successful definition, testing, management, and launch of Contact Center infrastructure upgrades, changes, and new features Qualifications Strong analytical and quantitative skills are essential to execute the job. Must be detail-oriented, an independent thinker and have very strong organizational skills to manage the volume of data which is reported upon and analyzed by the department. Experience with Call Center or Contact Center Software. Collaborative team player, with the ability to work effectively across multiple departments and levels within the company. Software Project Management Excellent written and interpersonal communication skills Proficiency in Microsoft Outlook, Excel, and Word is a must Additional Information All your information will be kept confidential according to EEO guidelines.

at our Cleveland Ohio area client. Job Duties and Responsibilities: The main responsibilities are: Manages requests for changes to phones and voice mailboxes. Some project planning. Work with the caregiver that submits the request to figure out the details of what is needed by the caregiver/department. Analyst works with department to design the phones and the call flows needed. Information is then converted to the technical details for the technician to program the phones. This role also represents telecom in major projects. Experience, Skills, Knowledge: Top Skills Experience with large moves, adds, changes of IP, digital and analog phones. Experience in large campus environment Good interpersonal skills Experience with CS1000 phone programming would be a plus Familiarity with Cisco UCM phone programming would be a plus Location: Initial training is onsite in Cleveland Ohio and also may have limited local travel between facilities. Remote work available after training. Schedule will be Monday-Friday 8AM-5PM EST.