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Senior telecom analyst skills for your resume and career
15 senior telecom analyst skills for your resume and career
1. Avaya
Avaya is a multinational company that specializes in facilitating business communications all over the world.
- Conduct end-user training both live and via live meetings on Avaya ASA, CMS Supervisor, Voice Mail and IP Agent.
- Migrated 98% of all Inbound and Outbound Programs from the Legacy E-Pro System to the Avaya S8700.
2. VoIP
- Worked with users to understand problems and opportunities, complete business and systems analysis for VOIP project.
- Manage VOIP routing for 6 US offices and 2 International offices.
3. PBX
PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
- Worked with facilities manager, cabling contractors, PBX vendors, and carriers to ensure projects completed on time.
- Worked as a contractor for World Savings maintaining the Siemens PBX systems (9005, and 9006).
4. IP
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
- Trained personnel on Cisco IP telephony and provided technical support.
- Implement Cisco voice over IP solution on enterprise network.
5. Vendor Management
Vendor Management refers to the practice of organizing and tracking the suppliers businesses work with. These suppliers may offer goods or services, but all vendors must be monitored to ensure invoices are paid, the company has enough money to pay for the invoices, and the company knows when vendors will arrive at the workplace with products or services.
- Assisted with vendor management and customer relationships.
- Bill analysis and vendor management.
6. Telecommunication
- Worked extensively with Telecommunication Managers and IT Managers to discover needs and achieve goals of customers.
- Contribute to revision of corporate telecommunication based polices periodically.
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A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Manage MAC's, & problems within the HQ Corporate office, four satellite locations, telephones voicemail etc.
- Provided MAC (Move, Add, Changes) for both Siemens Rolm and Aspect.
8. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Call Center Support-Implementation and ongoing maintenance of CMS.
- Administered ACD split/skill reports and vectoring using CMS.
9. Phone System
- Participated in refresh projects and upgrading or replacing outdated phone systems.
- Coordinated installation and service technicians, equipment, and logistics to install telephone systems in 20 branches simultaneously.
10. Switches
- Maintained the lab infrastructure (Cisco routers, switches, Media Gateway) in a working state to prepare for demos.
- Configured and installed Cisco 1900, 2900 and 3500 series switches for Lights out server maintenance network.
11. SIP
- Developed training courses on Advanced Internet Technologies, Wireless Application Protocol (WAP) and Session Initiation Protocol (SIP)
- Implemented SIP trunks to provider via CUBE
12. Provisioning
- Work with Network Operations, Provisioning, and Procurement to address billing, inventory, and contract issues.
- Research & identify any future problems that may arise in the provisioning process.
13. Unified Communications
- Maintain the Midsize Enterprise 6.2 environment, Aura Messaging, and Unified Communications.
- Performed overall recommendation replacement and integration of enterprise-wide IP Unified communications platform from Interactive Intelligence.
14. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Designed/Implemented/Supported VPN solutions with Cisco ASAs, Cisco AnyConnect, and Cisco ASDM/CLI.
- Maintained secure VPN between corporate headquarters and remote office locations and responsible for purchasing all IT hardware and software.
15. Telephone Systems
A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.
- Coordinate and maintain maintenance agreements and service contracts with integral telephone systems.
- Designed and implemented telephone systems for multiple offices and distribution centers.
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List of senior telecom analyst skills to add to your resume

The most important skills for a senior telecom analyst resume and required skills for a senior telecom analyst to have include:
- Avaya
- VoIP
- PBX
- IP
- Vendor Management
- Telecommunication
- Mac
- CMS
- Phone System
- Switches
- SIP
- Provisioning
- Unified Communications
- VPN
- Telephone Systems
- Video Conferencing
- Lan
- Automatic Call Distribution
- Voicemail Systems
- Access Database
- IVR
- Nortel
- Troubleshoot
- DNS
- Voice Network
- Data Services
- G450
- Disa
- Cost Savings
- SLA
- Cisco Unity
- T1
- Telecom Expense
- PRI
- Call Centers
- Management System
- ISDN
- TDM
- Voice Mail Systems
- Structured Cabling
- Teleconferencing
- Billing Issues
- ICM
- Remote Locations
Updated January 8, 2025