Senior telecom engineer job description

• Configuring, maintaining, and troubleshooting the following Telephony and Contact Center systems:
  1. Avaya Communication Manager, Avaya System & Session Manager, Avaya CMS, Avaya AES, Avaya Aura Messaging, Avaya Video Conferencing, Verint WFM/WFO
• Directly support business-initiated projects, including leading requirements gathering, documentation, planning and design of business changes
• Develop / oversee development of call center configuration items such as call flow routing, IVR routing, report development, investigation of integration points etc. in the Contact Center systems.
• Work with 3rd parties / vendors to articulate business needs, and ensure work is delivered accurately and to specification
• Direct and communicate with leadership on status of projects and open issues.
• Maintain all relevant service management system tickets, inventory, and other data
• Diagnose and resolve complex software, hardware, and usage issues
• Create and maintain documentation of processes, procedures, and diagram changes to the environment.
• Perform on-call (after hours) support on installed telecommunications equipment.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 5+ years of hands-on experience in the Telecommunication industry managing Avaya contact center systems
• 3+ years of experience managing Carrier Networks/Routing (AT&T, Level 3, Cogent, Verizon)
• 3+ years of experience leading projects with or without direct reports
• Excellent communication, problem solving and interpersonal skills
• Flexible schedule with the ability to work some nights, weekends, and holidays

FULLBEAUTY Brands™ is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

_Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology - we're integrating a multitude of these solution elements to build the smart environments of tomorrow._

_Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow._
**Your Impact:**

We're looking for a **Sr. Telecommunications Engineer** in **Phoenix Arizona** who is excited about working on projects that enable the heart of our clients' business. Join us and you'll have the chance to work on projects including semiconductor manufacturing, data center facilities, and other state of the art manufacturing and research facilities. Come be a part of a vibrant, enthusiastic team that delivers world class designs for well-known clients around the world. You'll thrive as you perform design of telecommunications systems for our client's advanced facilities.

This position will provide lead opportunities for delivery of complex packages in coordination with engineers and design leads that form the core of our electrical delivery team. You will interface directly with client counterparts in designing of their facilities. Utilizing AutoCAD and Revit MEP, our teams create 3D models in coordination with architects and engineers. From those 3D BIM models you'll design fire alarm, smoke and leak detection, security, and intrusion detection systems, and more. Using the various applicable Life Safety & Fire codes, as well as industry standards, you will provide calculations; equipment size and quantities; equipment and construction specifications; network diagrams and addressing; and various construction deliverables in both 2D and 3D platforms for a constructable design.

At Jacobs, we're partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, you'll commit to supporting and engaging with these teams, as we work to build a company like no other.

Bring your curiosity, talent for multi-tasking and collaboration, and extreme organizational skills and we'll help you grow, pursue, and fulfill what drives you - so we can make big impacts on the world, together.

**Here's What You'll Need:**

+ Two-year technical degree or four-year non-technical degree

+ BICSI (Building Industry Consulting Services International) RCDD (Registered Communications Distribution Designer) credential

+ At least 10 years of relevant experience in telecommunications design and construction industry

+ Knowledge & application of NFPA 70 (NEC) and electrical design requirements

+ Knowledge & application of telecommunications industry association (TIA) standards

+ Experience guiding a team of telecommunications design staff

+ Knowledge of design and construction specifications

+ Experience estimating and scheduling mid to large scale projects

**Ideally, you'll also have:** ** ** ** **

+ Master's degree

+ Project management experience

+ Working knowledge of 3D BIM software (Revit)

+ Telecommunications design experience in semiconductor or data centers

+ Knowledge and design experience with paging, intercom, and audio-visual systems

+ Knowledge and design experience with life safety and security systems

+ Knowledge of control systems and network topology

+ Oversight of Quality Assurance and Checking program for telecommunications systems

+ Start-up and Commissioning of telecommunications systems

+ Certifications: DCDC (Data Center Design Consultant), OSP (Outside Plant), and/or RTPM (Registered Telecommunications Project Manager)

\#afelectronics

\#telecom

_At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector._

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail, PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion, working often with various service providers, and assisting in all user needs. In addition, this person will also play a large role in working with Intermountain network teams with moderate responsibilities on network infrastructure used for integrated voice services. Additional collaboration needed with other various IS teams where telecommunications integration is needed.

Recognized as a technical expert in all aspects for telecommunications and technology. Responsible for developing and implementing new products and/or approaches in conjunction with implementing new / existing technologies as well as documenting and diagraming the solutions therein. Serves as technical consultants/specialists both inside Intermountain Healthcare and to outside organizations. Daily assignments involve anything from Intermountain's most complex and critical technical issues to various move, add, change (MAC) activities.
Job Essentials

1. Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.

2. Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.

3. Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting.

4. Works with Call Center managers to help them understand how to efficiently manage their call centers.

5. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.

6. Administers add, move, and change requests from end users as well as new line installations as required.

7. Assesses need for any system design or reconfigurations (minor or significant), make recommendations, and execute them as required.

8. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.

9. Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommend and implement corrective hardware solutions.

10. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.

11. Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.

12. Configures, tests, maintains, monitors, and troubleshoot end user telecommunications hardware, telephony devices, and voice / data hardware products.

13. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.

14. Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved.

15. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.

16. Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.

Minimum Qualifications

Six years technical experience OR Master's degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.

* and -

Eight years of telecommunications experience, or any combination of equivalent education and experience.

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Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice / data equipment.

* and -

Working technical knowledge of current telecommunications practices, protocols, and principles

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Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.

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Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.

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Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].

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Demonstrated ability to operate tools, components, peripherals, and testing accessories.

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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

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Adept at reading and interpreting technical documentation and procedure manuals.

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Demonstrated proficiency in word processing, spreadsheets, and presentation software.

Preferred Qualifications

Strong experience implementing and supporting Cisco Unified Communications Manager and all related system configuration objects. This includes various items such as dial plan design & management, call routing for diverse PSTN & WAN path selection, restrictive dialing, digit manipulation/translations, Extension Mobility, User Management, Bandwidth sizing and CODEC selection/CAC, media resources (MOH, Transcoding, conferencing, MTP), trunks, gateways, etc.

* and-

Good understanding of CUCM architecture to include various deployment models for sizing, balancing and redundancy, the publisher/subscriber model, various nodal components within a cluster, system services used for various purposes, disaster recovery, OS administration, and licensing.

* and-

Strong experience on Cisco Unified Contact Center Express (UCCX) administration including strong experience on writing, editing, and deploying scripts using the UCCX Script Editor

* and-

Strong experience on Cisco Unity Connection administration and CUCM integration tasks

* and-

Good knowledge of Cisco Unified Presence and Jabber softphone deployment

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Ability to learn and support various 3rd party integrated applications such as Fax over IP, CDR reporting, Attendant console, IP Phone paging, call recording, WFM, etc.

* and-

Experience configuring and troubleshooting Cisco ISR 29XX and 4k platforms to include protocols and technologies such as SCCP, MGCP, SIP, H323, Dial Peers, Q931/921, SRST, CUCM-MOH spoofing, etc.

* and-

Experience with various tools, utilities or processes used for managing and troubleshooting telephony systems including Cisco RTMT, log collection, reporting applications, Visio, TAPs, BAT, Erlang calculations, IOS debugs, etc

* and-

Knowledge and some background on PSTN technologies such as the telephony 25 pair color-code, jack wiring, punch block standards, cabling standards, understanding of service provider demarcation, troubleshooting and installing POTS lines, identifying carrier special circuits, etc.

* and-

Strong experience working with various telecommunications carriers for the purpose of establishing new services, disconnecting services, reporting trouble, validating account & invoiced items, and coordinating cutover activities.

* and-

Good understanding of network technologies with some experience working on Cisco network solutions including a good comfort level navigating Cisco IOS to setup or troubleshoot various switching or routing needs to facilitate the deployment or troubleshooting of the telephony system.

* and-

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.

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Ability to conduct research into telecommunications issues and products.

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Highly self motivated and directed.

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Strong customer service orientation.

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Experience working in a team-oriented, collaborative environment.

#LI-EXECRC

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

* and -

Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.

* and -

Ascend and descend stairs or ladders to service IT equipment needs.

* and -

Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees

* and -

Raise or lower an object from one level to another.

* and -

Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.

* and -

See and read computer monitors and documents.

* and -

Transport oneself from place to place.

Location:

Nevada Central Office

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.59 - $54.47

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion.