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Senior telecom engineer skills for your resume and career
15 senior telecom engineer skills for your resume and career
1. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Directed a staff of two Telecommunication Analysts supporting the corporate telephony infrastructure and multiple call centers.
- Worked with development and engineering teams to integrate new services into company infrastructure.
2. Avaya
Avaya is a multinational company that specializes in facilitating business communications all over the world.
- Assisted with the administration of AVAYA System 85 phone and AVAYA Modular Messaging voice mail systems.
- Maintained technical expertise in identifying, evaluating, selecting or developing Avaya voice systems and/or video systems.
3. IP
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
- Designed and implemented IP Trunking between domestic and international sites.
- Generated cost analysis and made recommendations for migration to IP based DMV connectivity at all 76 southern California offices.
4. Project Management
- Provided excellent project management support of new hardware and software delivery in field locations.
- Project management of day to day telecommunications needs.
5. VoIP
- Collaborated with assigned teams within organization to facilitate solutions to include VoIP, Video and wireless services.
- Consulted with C-level Management regarding issues associated with the entire telecommunications VOIP system.
6. PBX
PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
- Manage 7-digit dial plan and all routing in 9 PBX's nationwide.
- Designed and managed numerous PBX installations throughout Europe and Asia.
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- Designed Unified Communications using Cisco solution to deliver redundant, resilient, and robust infrastructure across 5 remote distribution centers.
- Performed a detailed capacity planning analysis of IP Telephony and Unified Communications services across the enterprise.
8. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Test, install and troubleshoot ring-down circuits and add LAC to the traders turrets.
- Work on Unix/Linux based platforms to configure and troubleshoot issues related to network elements.
9. IVR
An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.
- Deployed and managed ACD, IVR Integrated with Intel Dialogic Voice system for the NOC.
- Support Genesys Framework CTI and GVP(IVR) platform within VirginmobileUSA.
10. Video Conferencing
- Slashed video conferencing costs by over $500k by migrating users to self-service VMR model.
- Provide training and consultation to end users and local administration of telecommunications, wireless, LAN/WAN and video conferencing equipment.
11. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Teamed in the installation of CMS R16.1.
- Configure CMS for traffic analysis reports and perform preventative maintenance on all telephony solutions.
12. Telecommunication
- Provided support for the day-to-day telecommunication activities for the organization.
- Lead System Analyst for local switch telecommunication systems working closely with IT.
13. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided supervisory and technical support in the day-to-day management and operations.
- Provide technical support and troubleshooting of Network equipment.
14. Nortel
- Network of the Nortel PBXs with other sites including sites running on Cisco CUCM via SIP.
- Managed company telephony related issues via remedy ticketing application * Administration of Nortel PBX switching equipment.
15. CUCM
- Recommend and created New Standard Operations Procedures for in-house technical personnel implementing new (CUCM) installations.
- Configured basic Call Admission Control CAC mechanism of CUCM and Gatekeeper.
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What skills stand out on senior telecom engineer resumes?
David Garaventa
Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College
What senior telecom engineer skills would you recommend for someone trying to advance their career?
Professor of Computer Science and Computer Engineering, California State University - East Bay
*Variety: Each day presents new challenges and opportunities for problem-solving.*
*Demand: The field offers strong job growth and stability.*
*Impact: Your work ensures businesses and organizations remain connected and operational.*
*Learning: There's always something new to learn with emerging technologies.*
*Dislike:*
*Troubleshooting: Issues can be complex and take a lot of time to resolve.*
*On-call: Network problems can occur at any time, requiring on-call availability.*
*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*
*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*
List of senior telecom engineer skills to add to your resume

The most important skills for a senior telecom engineer resume and required skills for a senior telecom engineer to have include:
- Infrastructure
- Avaya
- IP
- Project Management
- VoIP
- PBX
- Unified Communications
- Troubleshoot
- IVR
- Video Conferencing
- CMS
- Telecommunication
- Technical Support
- Nortel
- CUCM
- Unity
- ACD
- Voice Services
- Provisioning
- Switches
- Network Design
- Phone System
- Lan
- Routers
- SME
- PSTN
- T1
- CTI
- Business Continuity
- ISDN
- TDM
- Party Vendors
- PRI
- Wireshark
- Ethernet
- System Documentation
- LTE
- Free Numbers
- AES
- Call Centers
- SONET
- RFP
Updated January 8, 2025