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Senior telecommunications analyst skills for your resume and career
15 senior telecommunications analyst skills for your resume and career
1. Avaya
Avaya is a multinational company that specializes in facilitating business communications all over the world.
- Performed support of two Avaya Call Centers and Corporate phone system which included remote offices in different parts of the US.
- Keep SSA officials, Avaya officials, and GD officials informed of major events and their steps in resolving them.
2. VoIP
- Evaluated VoIP for possible use in Regional Offices* Project leader for telecommunications functions for second /disaster recovery site.
- Configured VoIP and VoSIP devices for operation via Virtual Local Area Network (VLAN) to maximize voice communication operation.
3. PBX
PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
- Managed numerous network services projects such as integrating data circuits on existing local T1 access lines currently facilitating voice PBX installations.
- Provided management and traffic analysis of PBX infrastructure Support over 2,000 employees for telecommunication needs.
4. IP
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
- Design included the conversion of 18 district offices from a SNA to a Frame Relay based IP network.
- Developed business plans to introduce new technologies such as IP Telephony and Voice Response.
5. Switches
- Deployed a global backup solution for DRAM, Flash, Boot flash, and IOS upgrades on Cisco Routers/Switches.
- Perform the configuration of routers, switches, firewalls and other network equipment.
6. Telecommunication
- Provide assistance in trouble shooting between telecommunication providers and the BBN Internet Engineers along with resolving any provisioning problems.
- Resolved both technical and administrative issues and prepare project plans for the deployment of telecommunication equipment.
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- Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
- Certified administrator for Cisco Unified Communications Solutions.
8. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Trained call center personnel on use of CMS supervisor reports and agent monitoring.
- Scheduled CMS reports for the HUB Call Center and remote locations.
9. Video Conferencing
- Manage Global Tandberg Video Conferencing issues using Cisco Telepresence Management Suite, TMS.
- Provide training and consultation to end users and local administration of telecommunications, wireless, LAN/WAN and video conferencing equipment.
10. Telecommunications Systems
- Support Data telecommunications systems and staff as required.
- Installed software and hardware in telecommunications systems.
11. ACD
ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.
- Maintained ACD call center configurations and call flow design including Auto Attendants, IVR, voice mail and feature buttons.
- Perform translations for call-vectoring, ACD groups, Hunt groups, VDN's, and telephone terminal translations.
12. SIP
- Developed training courses on Advanced Internet Technologies, Wireless Application Protocol (WAP) and Session Initiation Protocol (SIP)
- Managed the conversion from traditional lines to new SIP lines; estimated annual savings of $70,000.
13. Voice Systems
- Designed and managed the installation of TDM voice systems including both equipment and network at 35 hotels locations in the U.S.
- Coordinated the design and installation of new products, services and networks for our voice systems.
14. Lan
- Designed and supervised contract installation of LAN / WAN hardware facilities to network eight remote offices into the Midland home office.
- Document support procedures, Coordinate server and software upgrades Configure and install backup procedures, LAN Administration, Call Center Support
15. Computer Aided Dispatch
- Dispatch police units to incidents; maintain status of responding units by using Computer Aided Dispatch (CAD) system.
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What skills help Senior Telecommunications Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on senior telecommunications analyst resumes?
Kevin Trowbridge Ph.D.
Department Chair, Associate Professor of Public Relations, Belmont University
The basic skills for entry-level communication practitioners haven't changed much over the years. Writing, design, and content creation are essential. What has changed are the channels we use to communicate. In addition to the basic skills, new practitioners must understand the places and platforms to communicate with their target audience. And we don't have to rely only on face-to-face and traditional media like newspapers, magazines, radio, and television to get our messages out. Social media have empowered the consumer to become engaged creators and influencers. And that's changed the playbook for communication professionals.
It's important to show your proficiency with basic communication skills and traditional and social media platforms. Even better, if your resume can showcase your real-world experience and the results you've achieved, you are sure to stand out from the crowd and get past the initial screening of applicants.
What soft skills should all senior telecommunications analysts possess?
Kevin Trowbridge Ph.D.
Department Chair, Associate Professor of Public Relations, Belmont University
What hard/technical skills are most important for senior telecommunications analysts?
Kevin Trowbridge Ph.D.
Department Chair, Associate Professor of Public Relations, Belmont University
Aspiring communication professionals must be able to use applications for word processing, create presentations, organize data, communicate digitally (e.g., email), and manage tasks and projects. You can do a lot of simple tasks using web-based apps, and that's what many students have used through school. However, you'll stand out if you're a superuser who really knows how to work applications like Microsoft Word, PowerPoint, Excel, and Outlook. These applications are powerhouses-if you know how to use them. If you can work magic with them and do it efficiently, you're already ahead of the game, and it will make your life so much easier. Of course, other specialized applications may be required by your organization or your position, e.g., design, photography, audio, and video editing software. Be prepared to learn the ones you need. There is plenty of online tutorials that are free or inexpensive.
Another way to set yourself apart is by earning and showcasing you are invested in your own professional development. There are increasing numbers of industry-recognized courses and exams to earn certificates showing your competencies in the profession. For example, seniors or recent graduates could earn the Principles of Public Relations Certificate offered by the Universal Accreditation Board, Public Relations Society of America (PRSA), and its student organization, PRSSA. Google, HubSpot, and Muck Rack are among industry service providers who have developed training programs where students can earn certificates to make them marketable.
What technical skills for a senior telecommunications analyst stand out to employers?
Michael Goude
Senior Lecturer of Mass Communication, University of North Carolina at Asheville
List of senior telecommunications analyst skills to add to your resume

The most important skills for a senior telecommunications analyst resume and required skills for a senior telecommunications analyst to have include:
- Avaya
- VoIP
- PBX
- IP
- Switches
- Telecommunication
- Unified Communications
- CMS
- Video Conferencing
- Telecommunications Systems
- ACD
- SIP
- Voice Systems
- Lan
- Computer Aided Dispatch
- Voice Infrastructure
- IVR
- VTC
- Troubleshoot
- Disa
- Phone System
- Mac
- T-1
- Windows
- SONET
- Nortel
- ATM
- Data Network
- Management System
- User Training
- Cisco Voip
- T1
- Call Centers
- Telephone Systems
- Cost Savings
- Level Support
- Telecommunications Equipment
- SNA
- ISDN
- SLA
- Cisco Unity
- TDM
- PRI
- Telecom Services
- Voice Mail Systems
- Problem Resolution
- Data Circuits
- PC
Updated January 8, 2025