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Top 50 Senior Telecommunications Analyst Skills

Below we've compiled a list of the most important skills for a Senior Telecommunications Analyst. We ranked the top skills based on the percentage of Senior Telecommunications Analyst resumes they appeared on. For example, 8.0% of Senior Telecommunications Analyst resumes contained PBX as a skill. Let's find out what skills a Senior Telecommunications Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Telecommunications Analyst:

1. PBX

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high Demand
Here's how PBX is used in Senior Telecommunications Analyst jobs:
  • Provided management and traffic analysis of PBX infrastructure Support over 2,000 employees for telecommunication needs.
  • Provide support for additional hardware/software working in concert with PBX (T1s, CTI, maintenance upgrades, etc.)
  • Work with designated PBX vendor on after hour's deployment on software and firmware version control.
  • Coordinated and instructed end user training on various PBX, Key and Voice Mail systems.
  • Developed guidelines to compare the PBX traffic to vendor usage invoices for cost effectiveness.
  • Performed PBX adds, moves, changes and required cross connects and cabling.
  • Project lead on various remote installations of PBX and adjunct equipment.
  • Assisted vendors and clients in the configuration of their PBX.
  • Schedule all voice cabling and PBX installs at store locations.
  • Provided technical support to Concerto PBX and voice mail environment.
  • Managed PBX, phones and voice infrastructure.
  • Performed PBX key code upgrades.
  • Trained by AT&T to assist employees in trouble shooting PBX issues, telephones, and Voice Mail Systems.
  • Implemented and maintained AT&T SDN Routing tables in the PBX's ARS.
  • Developed training curriculum and conducted classes for AT&T G1 & G3 PBXs for Office Managers throughout the country.
  • Supported vendors and clients on interworking issues between their PBX and Time Warner Cable core network.
  • Instituted toll fraud indemnity with PBX vendor (Avaya).
  • Installed and maintained Lucent/Avaya PBX and Infinity Voice Mail.

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2. Avaya

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high Demand
Here's how Avaya is used in Senior Telecommunications Analyst jobs:
  • Keep SSA officials, Avaya officials, and GD officials informed of major events and their steps in resolving them.
  • Administer and maintain the local Avaya G350 Media Gateways and the associated circuit boards for each cabinet.
  • Coordinate with vendors to complete projects related to the local and remote site Avaya systems.
  • Provide voice/data network support for integrated Avaya telephony and Edify IVR hardware and software solutions.
  • Interfaced with Lee and Avaya vendor to resolve circuit and telecommunication issues.
  • Project member to replace old LiveTouch CTI to new Avaya IC platform.
  • Performed Moves, Adds and Changes on CS1000 and Avaya Communication Manager.
  • Supported and maintained the Avaya PBX for site with 500 employees.
  • Installed, configured, and trained staff on Avaya G3 systems.
  • Worked with Avaya vendors and Phone Company to resolve issues.
  • Trained end users on Avaya phones.
  • Administer and maintain the Avaya G350 and G750 Media Gateways for the seven offsite office locations across Texas.
  • Deployed contact center's first Avaya Voice Response Units and back up responsibility for Avaya phone switches.
  • Administer and maintain the Avaya S8700 Server for the offsite office locations across Texas.
  • support for New England Baptist Hospital and its remote locations, having Avaya products.
  • Manage and maintain the entire Avaya VoIP HP switches, Avaya phones, and cables.
  • Mentor telecommunication analyst on the Avaya platforms and with local exchange carriers (LECs) Liaison with other departments and organizations.
  • Maintained Avaya SA8700 switch and Intunity Audix voice mail system.
  • Administer and maintain local Avaya PBX using Avaya Communication Manager v 3.1.1 Administer and maintain the local Avaya S8700 Server.
  • Maintain operations of (10,000 + phones) Aastra Intecom Telecom PBX, WIFI and Avaya Session Manager VOIP.

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3. Telecommunications Equipment

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high Demand
Here's how Telecommunications Equipment is used in Senior Telecommunications Analyst jobs:
  • Monitored, managed and maintained the inventory of telecommunications equipment.
  • Submitted orders to and communicated with vendors for the lease and purchase of telecommunications equipment and services.

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4. Voice Gateways

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high Demand

5. Voip

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high Demand
Here's how Voip is used in Senior Telecommunications Analyst jobs:
  • Evaluated VoIP for possible use in Regional Offices* Project leader for telecommunications functions for second /disaster recovery site.
  • Developed Cost Models in Soundbite's TDM to VoIP conversion, yielding savings of $1.8M.
  • Coordinate with remote field teams to implement programming in Branch CS1K VOIP switches.
  • Work on migration projects such as Modular messaging, and VoIP role out.
  • Provided programming and technical support for large VoIP enterprise solution.
  • Designed data collection tool for large scale VoIP implementation.
  • Managed 4 large telephone switches (8700) and 34 remote site (VOIP) across the country.
  • Performed troubleshooting support on all Mitel switching VOIP phones to new user.
  • Designed and implemented an Avaya VoIP PBX with IVR and recording logger.
  • Deployed a new Avaya VOIP System for a brand new office location.

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6. IP

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high Demand
Here's how IP is used in Senior Telecommunications Analyst jobs:
  • Completed investigations regarding the mishandling of emergency situations and submitted necessary documentation to the administration regarding disciplinary actions and/or recommendations.
  • Performed system evaluations and ensured equipment reliability as well as coordinating and tracking maintenance response to any problems.
  • Managed information flow and direction across multiple client departments to gather all necessary information to successfully complete projects.
  • Installed and repaired satellite hub equipment including installing and activating new Service Merchandise store satellite equipment.
  • Provide assistance required ensuring inventory control and reliability of the PBX equipment.
  • Maintain relationship with business unit leaders to support their telecommunication needs
  • Develop and present recommendations to accommodate anticipated growth and traffic.
  • Supported corporate office desktop and network equipment.
  • Selected and ordered facility equipment.
  • Diagnose and repair conference room Multimedia and Video Teleconference (VTC) equipment; performs set- up and operational testing.
  • Participated in internal and client-facing meetings, prepared reports and presentations, created custom reports as requested.
  • Developed with the Strategic Sourcing & Vendor Management Group on Cisco Punch-out Equipment ordering system.
  • Produce monitoring scripts for NPDA and NPM to determine the health of network.
  • Consulted clients on shared network solutions for multiple applications, providing cost savings.
  • Eliminated the need for redundant T1 leases, access cost and equipment.
  • Managed projects for Move/Add/Change requests, and equipment and circuit installations.
  • Wired audio visual equipment racks with associated cables.
  • Trained new personnel on procedures and equipment.
  • Maintain and manage video conference and telepresence equipment.
  • Cancel service upon the closing of an office and arrange for the removal of all telecommunications equipment.

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2 IP Jobs

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7. Disa

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high Demand
Here's how Disa is used in Senior Telecommunications Analyst jobs:
  • Gathered performance statistics write reports, document problems; write procedure manuals and implemented disaster recovery testing.
  • Coordinate restoration and augmentation of communication within the area of disaster.
  • Designed Disaster Recovery Contingency plan and managed Y2K Compliance Project.
  • Reviewed service orders, engineering packages, configuration documents, acceptance test reports, and other DISA network related documentation.
  • Updated and maintains the DISA 310-65-1 provisioning tables, and notifies the DISA field offices to ensure database continuity.
  • Lead with a project team to put together a disaster recovery manual for our local and remote sites.
  • Designed and implemented a new disaster recovery site, as well as a continuation of business site.
  • Received Achievement Award from Commander DISA CONUS for exceptional performance in resolving potential Flag Failures.
  • Provided software support and all aspects of corporate Disaster Recovery Plan.
  • Coordinated with DISA and OSD on all matters concerning security packages.
  • Manage the operational deployment of IP National Incident Management Assistance LNOs during national disasters and incidents.
  • Integrated a comprehensive disaster recovery routing solutions for Call Centre Support services.
  • Created a telecommunications disaster recovery plan and system backup procedures.
  • Designed and wrote Telecom policies and procedures and disaster recovery plans and keeping current.

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8. Nortel

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high Demand
Here's how Nortel is used in Senior Telecommunications Analyst jobs:
  • Monitored, troubleshot, and maintained 12 Dell Servers, 3 HP servers, 22 Nortel Ethernet switches.
  • Programmed and tested Nortel Applications Gateway Linux Servers for the purpose of paging at the SSA Large sites
  • Support of customer premise equipment included; but not limited to, Nortel DMS-100.
  • Administered Nortel PBX's Call Pilot Voice mail and Symposium call center.
  • Supported and maintained the Nortel PBX.
  • Supported all Nortel phones including the 1140, 1150, 2007 and 2050 VoIP telephones sets.
  • Implemented new Telecommunications platform, moved from a traditional TDM Nortel environment to a new Avaya VOIP platform.
  • Supervised more then 30 Nortel System installations throughout the country.
  • Managed the Nortel and Avaya PBX Systems.

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9. Project Management

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high Demand
Here's how Project Management is used in Senior Telecommunications Analyst jobs:
  • Project management and implementation of video conference project for 10 locations.
  • Provided project management for medium to large scale telecommunication projects
  • Project management and system performance reports.
  • Provide business unit needs analysis, consultative input and project management for complex projects consistent with standards, policies and procedures.
  • Voice project management, software changes, installations, upgrades to software, hardware, maintenance and other support.
  • Project management for the integration of acquired network operations centers into Fleet Corporate NOC.
  • Project Management of installations of new systems in Europe, China and North America.
  • Performed all system enhancements, project management, and hardware and software updates.
  • Design and project management and maintenance of systems.
  • Project management tasks as assigned.
  • Project management of application rollout.
  • Administrated the following: - Project Management of relocation to new facility at Polaris (3,000+).

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10. T-1

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high Demand
Here's how T-1 is used in Senior Telecommunications Analyst jobs:
  • Transferred a customer service 800 number from switched to dedicated T-1 service which resulted in an annual savings of 80k.
  • Coordinate with vendors and assist with troubleshooting any issues with local and remote location POTS lines and T-1 communications circuits.
  • Transferred 800 collections traffic to a T-1 service which resulted in 15k annual savings.
  • Replaced 155 analog private line circuits with carriers offering digital T-1 entrance facilities.
  • Moved sites PBX and Intuity systems ..Total of 6000 Lines which includes T-1's with no issues.

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11. LAN

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high Demand
Here's how LAN is used in Senior Telecommunications Analyst jobs:
  • Pursued funding, documented implementation plans for the Quality Assurance Collaboration Test environment laboratory early year 2013 approved budget.
  • Provide internal computer security departmental end-user PC training for newly planned implementation of a distributed processing computing environment.
  • Experience in Overseeing the engineering/design, project integration and Planning, technical technology construction management.
  • Assisted with the development and implementation of business continuity & disaster recovery plans.
  • Planned and staffed operational support and capital project implementation for the corporation.
  • Performed network planning and made network recommendations to senior management.
  • Create and maintain Telecommunications department Disaster Recovery Plan.
  • Reduced cellular device costs by $40,000 for over 900 cellular enabled devices by optimizing service plans and negotiating rate reductions.
  • Document support procedures, Coordinate server and software upgrades Configure and install backup procedures, LAN Administration, Call Center Support
  • Help design and implement short and long-term strategic plans to ensure voice solutions meet existing and future requirements.
  • Developed project plans for data communications networks, acting as liaison to clients and internal support departments.
  • Ensured that necessary changes were adequately documented and there was a contingency plan in existence.
  • Develop plans to move and provide new telecommunications services in all areas of the University.
  • Monitored, tested, troubleshot, and resolved LAN connectivity and performance problems.
  • Installed and tested Fiber Optic network cables and maintained LAN and WAN networks.
  • Installed and configured LAN network and multimedia equipment at numerous sites.
  • Experience with running SQL (Structured Query Language) statements.
  • Planned projects for new sites and conversion of existing sites.
  • Assisted personnel with acquiring access to LAN and mainframe.
  • Installed in-house wiring for phones and (LAN) connections at various locations nationwide.

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2 LAN Jobs

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12. CMS

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high Demand
Here's how CMS is used in Senior Telecommunications Analyst jobs:
  • Configure CMS for traffic analysis reports and perform preventative maintenance on all telephony solutions.
  • Experience in CMS standards, call vectoring, and monitoring traffic reports on a daily basis.
  • Trained call center personnel on use of CMS supervisor reports and agent monitoring.
  • Scheduled CMS reports for the HUB Call Center and remote locations.
  • Created numerous custom reports and designer reports on CMS system.
  • Utilize CMS as an assessment tool along with PABX reports.
  • Developed many custom CMS reports for call center managers.
  • Trained users on CMS applications.
  • Worked with business partners to upgrade PBX and CMS Supervisor to latest versions.
  • Create, modify, maintain, and manage queries and reports from Avaya, CMS, and NICE.
  • Implemented upgrade from Avaya BCMS VU to Avaya CMS Call Management System.
  • Managed Definity G3si Multivantage 1.3 PBX, Intuity 5.1, CMS v11, and Call Accounting systems.

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13. ACD

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high Demand
Here's how ACD is used in Senior Telecommunications Analyst jobs:
  • Maintained ACD call center configurations and call flow design including Auto Attendants, IVR, voice mail and feature buttons.
  • Designed all PBX specifications, 5 digit dial plans, Modular Messaging, ACD, and Training Materials.
  • Perform translations for call-vectoring, ACD groups, Hunt groups, VDN's, and telephone terminal translations.
  • Optimize the Grade of Service for facilities and termination's such as hunt and ACD groups.
  • Administered Voice mail; programmed PBX, ACD, Vectors, and Call Accounting systems.
  • Analyzed and interpreted ACD statistical data, explained the data to customers.
  • Maintained the Aspect ACD in support of the call center operating requirement.
  • Advised customers on alternative configurations to route ACD calls more efficiently.
  • Worked on ACD programming for 6 call centers.
  • Worked on ACD programming for 6 call centers, ordered Avaya and Cisco equipment for hospital.
  • Oversee Call Center and ACD (automated call distribution) operations within the Avaya G3R ECS.
  • Manage ACD/CMS systems Perform Avaya system upgrades-software/firmware.
  • Implement request for moves, additions, and changes to ACD, CMS, and Intuity AUDIX voicemail systems.
  • Designed and implemented complex ACD call center routing on Siemens PBX switches and Hipath Procenter.
  • Conducted weekly CMS Cetru Vu Supervisor, ACD, and CDR performance recording reports.

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14. Mac

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high Demand
Here's how Mac is used in Senior Telecommunications Analyst jobs:
  • Saddle Brook, New Jersey Conducted all IMAC / repair services for 6 office locations across New York and New Jersey.
  • Execute complex MACS and special projects as they arise in a team environment of cooperation and coordination.
  • Managed and scheduled all MAC activity for the ESPN/Bristol and Cheshire Campus, while assisting remote locations.
  • Perform MAC work as required to support both the call center and the enterprise.
  • Coordinated and managed trading floor MAC including voice, market data and desktops.
  • Perform all MAC to One Dallas Center, Dallas terminal and North Dallas.
  • Worked extensively involved as a Project Lead in MAC'S.
  • Update AIT MAC database, TRU CDR Database, E-911 database with all changes.
  • Manage Pc's and configuration files, design and implement macros, scripts and special requests regarding standardized software programs.
  • Provided New Hire and Termination MAC's for phone and voicemail service for all employees.
  • Performed MACs, upgrades and preventive maintenance.
  • Performed MACs (Moves, Adds, Moves, Changes), programmed, trouble shoot phones and phone circuits.
  • Performed day-to-day MAC changes on the Avaya Definity G3 PBXs.

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15. Phone System

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average Demand
Here's how Phone System is used in Senior Telecommunications Analyst jobs:
  • Project: Avaya-Social Security Administration's Telephone System Replacement Project.
  • Lead projects and provided Project Management which included coordinating upgrades to phone systems with minimum impact to the business.
  • Support for all phone systems, software moves, additions and changes local and remote.
  • Coordinated and oversaw the telephone system installation and network integration of six new branches.
  • Design and program any special applications that may be required in the phone system.
  • Expanded knowledge of different telephone systems and voice mail with excellent trouble shooting tactics.
  • Managed small team of Technicians to service phone system.
  • Managed maintenance and growth of enterprise phone system.
  • Provide operational support on 6 Nortel telephone systems throughout Baptist Hospital Medical Centers.
  • Performed support of two Avaya Call Centers and Corporate phone system which included remote offices in different parts of the US.
  • Provided system administration for the Nortel telephone system included moves, adds and changes for 6 different Weston locations.
  • Resolved software related issues via telephone system terminal support and notifiy end user of resolution, if applicable.
  • Provided support for voice services for mobile devices to include blackberries, iPhone and Cisco IP phone systems.
  • Coordinated conversion from CENTREX and G3R telephone systems to Avaya 8700 for 1,500 lines.
  • Designed installation and maintained corporate office Siemens Hicom 300E 9006 phone system.
  • Manage all Telecom aspects of relocations including coordinating voice/data cabling and installation of voice services and phone systems.
  • Project Management: Spearheaded installation of a New Avaya IP 412 Phone system and IP Voice Mail.
  • Engineered, programmed and supported Cortelco Millenium DBCS, ITT System 3100 and Nitsuko DS01 phone systems.
  • Surveyed two campuses in preparation for migration from Mitel systems to Avaya Definity phone systems.

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16. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Senior Telecommunications Analyst jobs:
  • Provide troubleshooting assistance to video telecommunications customers, to include actual video conferences to ensure transport and/or equipment is operational.
  • Performed troubleshooting of telecommunications equipment and/or user problems.
  • Experienced in loading and troubleshooting encryption devices.
  • Mitigated hardware and software problems in switch and transport technologies through analysis, troubleshooting, and development of solutions.
  • Maintained internal network including the support, troubleshooting, evaluation, and purchasing of new hardware and software.
  • Assist in the troubleshooting of non-secure and secure IP, DSN and ISDN lines for video conferencing.
  • Managed physical network infrastructure to include all cabling, cable installation, testing, labeling and troubleshooting.
  • Planned and coordinated all aspects of installation, cost reduction, upgrade, and troubleshooting projects.
  • Established procedures for call center agent configuration, call coverage, and troubleshooting processes.
  • Administered porting, setting up, training, and troubleshooting of wireless devices.
  • Deploy, install, manage, and troubleshoot Cisco Call Manager, 7940.
  • Monitor, troubleshoot, and replace non-functioning LAN and WAN data communications equipment.
  • Recommend fix actions for video customers or escalate for further troubleshooting.
  • Perform Full test and troubleshooting for upgrades and changes.
  • Conducted cable runs, equipment installation and troubleshooting.
  • Provided a troubleshoot checklist for telecommunication equipment for the help desk technicians.
  • Program, administer and troubleshoot CCTs, DNIS tables, real-time and historical agent reports.
  • Apply technical expertise in troubleshooting LAN/WAN to meet end-users' needs and Service Level Agreements (SLA).
  • Performed software programming and troubleshooting on Avaya Server, PBX, Voicemail, and Call Management System.
  • Travel to Eaton locations across the US to oversee new network installations and troubleshoot network problems.

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17. Voice Systems

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Here's how Voice Systems is used in Senior Telecommunications Analyst jobs:
  • Designed and managed the installation of TDM voice systems including both equipment and network at 35 hotels locations in the U.S.
  • Coordinated the design and installation of new products, services and networks for our voice systems.

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18. T1

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average Demand
Here's how T1 is used in Senior Telecommunications Analyst jobs:
  • Conducted nationwide video teleconferencing over T1.
  • Headed technical department in installation and maintenance of all transport facility from T1/E1, DS3, OC-48 and 10G capacity circuits.
  • Project management work with contractor vendors and electrician to coordinate cabling, wiring, T1s and electrical connectivity for end user.
  • Provided design and execution of all secure X.25, T1, and Codex Modem Management system deployments and enhancements.
  • Managed installation of T1's at several facilities.
  • Place all Central Office orders from dial up lines to T1's.
  • Converted T1 circuits to ISDN PRI.
  • Played an integral role in the reengineering of the LAN from T1 to integrated network converged circuit (INCS).
  • Manage vendors and service providers, coordinate installs of circuits (T1/T3, DSL, ISDN, etc.
  • Coordinate third party vendors to T1 installation for both voice, and data lines in a timely manner.

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19. Audix

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average Demand
Here's how Audix is used in Senior Telecommunications Analyst jobs:
  • Coordinate training for staff elements on new LUCENT 8000 series telephone terminals and INTUITY AUDIX voice mail.
  • Upgraded Audix (voice mail) and PBX to year 2000 compliance.
  • Installed 3rd-party Audix reporting software to track voicemail traffic and plan capacity requirements for ports and storage as the company grew.
  • Backed up Intiuity Audix voice mail system and took care of their mobile cell phones.
  • Function includes daily administration of four Avaya Definity G-3 I's and Intuity Audix Voice processing system.

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20. Cost Savings

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average Demand
Here's how Cost Savings is used in Senior Telecommunications Analyst jobs:
  • Developed processes and procedures for obtaining identified cost savings.
  • Perform carrier cost analysis to identify cost savings opportunities.
  • Track expenses by locations, to ensure accuracy and identify cost savings opportunities.
  • Identify tools for cost savings and efficiency enhancements.

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21. IVR

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average Demand
Here's how IVR is used in Senior Telecommunications Analyst jobs:
  • Provided significant technical expertise to implement IVR technology using advanced voice network service capabilities.
  • Performed DNIS routing and Network Design for our IVR network.
  • Integrate a Definity Conversant IVR unit into the call-flow vectoring of the Columbia call center.

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22. G3R

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average Demand
Here's how G3R is used in Senior Telecommunications Analyst jobs:
  • Network included Definity G3R, G3IV2 System 75 & 85 and Merlin systems.
  • Administered and maintained all aspects of an Avaya G3R PBX.
  • Maintained and supported 2000 users on a G3R PBX and Intuity Audix.
  • Converted 3000 line Centrex System to a Lucent G3R PBX.
  • Coordinated the installation of a new Lucent G3R PBX and Definity Voicemail at the new Boston facility.
  • Administered and maintained hardware and software for an Avaya G3r PBX, Avaya Intuity Voicemail, Call Management System and Wallboards.

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23. PRI

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average Demand
Here's how PRI is used in Senior Telecommunications Analyst jobs:
  • Provided instructional information to ensure all employees were prepared with handling appropriate required equipment.
  • Designed and implemented service solutions for numerous enterprise projects, mergers and retrofits.
  • Oversee daily telecommunications operations for the entire enterprise and the go to person for Telecommunications needs for the entire hospital enterprise.
  • Led the deployment of Voice Recording System across 3 large Call Centers to appropriately meet new regulatory requirements for claims management.
  • Estimated time and materials needed for completion of projects, and prioritized assignments to meet customer deadlines and requirements.
  • Managed proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
  • Key player for Cisco VOIP roll out conversion for the entire hospital enterprise consisting of 3,000 end users.
  • Recommended migrating to frame relay network facilities from private lines to reduce WAN costs by approximately 20%.
  • Achieved savings of $300,000 on Sprint 3 year agreement for telecommunications and networking costs.
  • Installed and maintained network of 900 AS400 terminals and printers using SNA and Token Ring.
  • Shaped product strategy through defining feature sets and performance requirements for two new Sprint mobile products
  • Provided daily support of private line ring down circuits for the Trading Floor Operations.
  • Rig locations were primarily in the Gulf of Mexico and Indian Ocean.
  • Trouble shot teller equipment, mainframe printers, T1's, WAN and ATM problems.
  • Supported and maintained global Avaya telecommunications systems, with a primary focus on call center design and applications support.
  • Initiated annual telecom expense audit project to maximize private line usage and realize ongoing cost savings.
  • Managed the local and long distance network carriers (AT&T, Sprint )
  • Project Management Enterprise-wide Wireless Administration NY site system support, Disaster Recovery development and support
  • Programmed, troubleshoot and maintained Avaya Switch and Intuity Audix for the entire enterprise, consisting of 3.000 users.
  • Certified on all Aastra Intecom Enterprise telecom systems.

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24. Isdn

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Here's how Isdn is used in Senior Telecommunications Analyst jobs:
  • Converted 18 trunks to ISDN, identified and disconnected non ISDN circuits * Managed Video Conference Project.
  • Participated in multi-million dollar project concerning operations and upgrade on The White House and all associated agencies ISDN secure WASHFAX network.
  • Started Aon's the first ISDN call center.

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25. Management System

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average Demand
Here's how Management System is used in Senior Telecommunications Analyst jobs:
  • Researched various Workforce Management Systems for Contact Center Reporting and managed TotalView IEX product installation and training.
  • Supervised and maintained records management system as required by state, county and department policy.

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26. Vendor Relations

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Here's how Vendor Relations is used in Senior Telecommunications Analyst jobs:
  • Assist in management of vendor relationships and associated contracts, technology equipment inventory, procurement and all site installations.
  • Managed vendor relationships including project management, implementation, upgrade, migration or trouble ticket work with vendors.
  • Manage all wireless voice and data vendor relationships.
  • Renegotiated contracts to align deliverables with company needs while maintaining vendor relationships.
  • Established Telecom Department including developing policies and vendor relationships.
  • Support for vendor relations and sole contact .

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27. Telecom

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Here's how Telecom is used in Senior Telecommunications Analyst jobs:
  • Major accomplishments: Provide telecommunication voice and data support and administration for 8,000 internal users.
  • Research network alternatives and new technologies to improve quality and cost effectiveness of telecommunications services.
  • Relocated telecommunication equipment for various Departments within the organization.
  • Initiated, led and negotiated contracts with telecommunication vendors.
  • Advised departments and clients on telecommunication service options.
  • Maintained accounts payable telecommunications variances and billing.
  • Installed software and hardware in telecommunications systems.
  • Project Manager on numerous telecommunications projects.
  • Interpret telecommunications laws and regulations.
  • Manage Telecommunications invoice review process.
  • Hired as Telecommunications Analyst I and promoted to Telecommunications Analyst II with first year of employment.
  • Design, recommend, and implement telecommunications network facilities for various large corporate clients.
  • Managed the Telecommunications annual $6M expense and $4M capital budget.
  • Reorganized dispatcher positions to reflect new Kentucky Law Enforcement Council Telecommunicator Professional Standards.
  • Supervised all shifts of telecommunicators in the operation of computerized communications terminals.
  • Reconciled all customer service records as they pertained to the bank's telecom division saving the organization millions of dollars.
  • Cross trained UPS Administrators, Telecom Specialists and Financial Analysts on using the application based on their departmental needs.
  • Implemented Quickcomm Telecom Expense Management and Mobile Management solutions software.
  • Ordered, programmed, and maintained all wireless telecomm devices; prepared detailed IT expense reports for CIO and executive management.
  • Provided telecommunication support to offsite users in partnership with major telecom carriers.

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28. Verizon

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average Demand
Here's how Verizon is used in Senior Telecommunications Analyst jobs:
  • Manage and allocate all Verizon and T-Mobile wireless cellular services, including billing and maintenance agreements.
  • Secure and maintain business relationships with Verizon, Sprint, Qwest Communications and South Western Bell telecommunications vendors.

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29. Network Printers

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30. Telecommunications Systems

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low Demand
Here's how Telecommunications Systems is used in Senior Telecommunications Analyst jobs:
  • Support Data telecommunications systems and staff as required.
  • Executed daily moves, adds, and changes of the voice telecommunications systems Executed all telephony upgrade training plans and strategies

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31. User Training

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low Demand
Here's how User Training is used in Senior Telecommunications Analyst jobs:
  • Conducted User training at each site on the first day of service.
  • Performed end user training with user's phones and voice mail.
  • End user training on all voice, data and video technologies.

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32. Technical Support

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Here's how Technical Support is used in Senior Telecommunications Analyst jobs:
  • Provide network operations training to the technical support department, assist with procurement and contracts for network-wide computer networking equipment.
  • Provided 24/7 on-call technical support for local and remote sites.
  • Performed remote diagnostic and technical support level 2 on Hipath Procenter server including email handling and Blue pumpkin.

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33. Telephone Systems

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34. Data Network

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Here's how Data Network is used in Senior Telecommunications Analyst jobs:
  • Completed and updated yearly, the enterprise-wide 5-year Data Network Strategy, which specified all architectures and standards.
  • Participated on conversion of Continental Airlines' UK data network to Frame Relay.
  • Created copper and fiber redundancy paths for voice and data networks.
  • Maintained circuit inventory Participated in the data network wireless system setup and configuration of the RF guns through Avalanche
  • Implemented an enhanced data network that increased efficiencies, resulting in improved service levels by 69%.

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35. Octel

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Here's how Octel is used in Senior Telecommunications Analyst jobs:
  • Support and maintain the Octel Overture 350 voice mail switch.
  • Support CentreVu users, and Octel Aria 200/250.
  • Perform MAC work on Avaya 8700, Modular Messaging, Octel, CMS.
  • Completed several diverse projects using the Avaya Definity PBX and Octel voicemail systems.
  • Provide administrative support for Avaya Octel and Audix voicemail systems.
  • Maintained Nortel PBX, Octel voicemail, Switch View Hoteling, Call Accounting, and PictureTel videoconference systems.

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36. Oversaw

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Here's how Oversaw is used in Senior Telecommunications Analyst jobs:
  • Supervised expenditures and oversaw the preparation and transmission of reports relevant to the center.

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37. Call Centers

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Here's how Call Centers is used in Senior Telecommunications Analyst jobs:
  • Designed solution for disaster recovery for several call centers.
  • Travel to local sites to train end users also, responsible for the telecommunication support and the Call Centers.
  • Designed and maintain the Telecommunications Team Living Disaster Recovery Plan and systems for East Coast Call Centers.
  • Supported call centers and business offices in California, Nevada, Arizona, Idaho and Utah.
  • Design, program, and maintain all telephony systems across the business including all call centers.
  • Designed and set-up clinic call trees and incoming call centers.
  • Supported and programmed vectors for multiple call centers.
  • Provide ad-hoc support for mission-critical call centers during disaster response including call traffic, troubleshooting, and call overflow routing.
  • Promoted into the IT Department to manage all telephony systems and call centers with in the Pool group's architecture.
  • Team member of 2 accountable for architecting and deploying telecommunications infrastructure for 50 new Call Centers throughout the United States.
  • Moved telecom for 700 people and several call centers from Hilliard to Downtown Columbus.

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38. Problem Resolution

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Here's how Problem Resolution is used in Senior Telecommunications Analyst jobs:
  • Exercise a broad range of telecommunications operating techniques, policies and procedures to execute effective customer problem resolution and network integrity.
  • Managed wireless carriers to ensure quality service, order fulfillment, and timely problem resolution.
  • Change management: change control process, configuration changes, upgrades, and problem resolution.
  • Coordinate and act as focal point for problem resolution involving service provider.
  • Follow up with customers to ensure timely problem resolution of impact.
  • Provided problem resolution support through in-house ticketting system carrying approximately 25 ticket load.

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39. Business Units

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Here's how Business Units is used in Senior Telecommunications Analyst jobs:
  • Researched and implemented new Call Center applications after receiving expectations from the different business units.
  • Provide detailed monthly reporting to internal business units.
  • Worked with various business units and project teams on call flows designs, vectoring and network prompting and information flow.

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40. VDN

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41. Data Circuits

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Here's how Data Circuits is used in Senior Telecommunications Analyst jobs:
  • Managed numerous network services projects such as integrating data circuits on existing local T1 access lines currently facilitating voice PBX installations.
  • Implemented data circuits cost saving in asset of $40,000 monthly.
  • Provisioned voice and data circuits.
  • Order lines for new installations and office relocations: POTS, T1, DID, Trunks and Data Circuits.
  • Restored damaged voice and data circuits with Over 150 leased lines and half of the Centrex service repaired.
  • Headed an initiative to separate all data circuits from U.S. Immigrations and Customs Enforcement (ICE).
  • Installed and maintained of Telecom/Data circuits 56K up to OC12 level.
  • Project management of the linkage of all Intuity Audix voice messaging solutions via 9.6 analog data circuits.

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42. Sonet

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Here's how Sonet is used in Senior Telecommunications Analyst jobs:
  • Requested and reviewed SONET Ring proposals from vendors.

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43. SIP

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Here's how SIP is used in Senior Telecommunications Analyst jobs:
  • Configured VoIP and VoSIP devices for operation via Virtual Local Area Network (VLAN) to maximize voice communication operation.
  • Experience working with SIPR, NIPR Coordinate installation and configurations with field technicians at customer locations.
  • Implemented 800 rounting for call centers using SIP trunking for both switches.
  • Provided installation and maintenance to Nortel and Avaya Voice over Internet Protocol (VOIP) and Cisco (VoSIP) devices.
  • Implemented firmware upgrades of VOIP infrastructure components such as cisco gateways, Innomedia SIP SBCs.

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44. Level Support

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Here's how Level Support is used in Senior Telecommunications Analyst jobs:
  • Provide third level support for multiple systems.
  • Provide 3rd Level support for all Telecommunications.
  • Provided 24 x7 third level support.

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45. RFP

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Here's how RFP is used in Senior Telecommunications Analyst jobs:
  • Created RFP template for client use and analyzed responses to verify stated benefits.
  • Developed RFP for cellular services.
  • Developed request for proposals (RFPs), assisted in selecting vendors, and coordinated the on-time and within-budget implementation.
  • Evaluated RFPs and the responses.
  • Manage all office services & telecommunications RFQs/RFPs/RFIs.

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46. TDM

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47. Key Systems

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48. Active Directory

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49. Call Pilot

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Here's how Call Pilot is used in Senior Telecommunications Analyst jobs:
  • Provided CS1000, Call Pilot and Telephony Manager administration guidelines and support to partners during implementations of standalone sites.
  • Managed the Call Pilot, IVR applications and Symposium systems.

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50. PCS

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Here's how PCS is used in Senior Telecommunications Analyst jobs:
  • Expanded a network of 15 terminals to a network containing 900 PCs running multiple terminal emulators.
  • Planned and implemented a multiple vendor network containing IBM AS400s, IBM Series 1s, Unisys Mainframes, and PCs.

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Senior Telecommunications Analyst Jobs

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20 Most Common Skills For A Senior Telecommunications Analyst

PBX

11.6%

Avaya

10.4%

Telecommunications Equipment

8.6%

Voice Gateways

7.0%

Voip

5.2%

IP

5.2%

Disa

5.0%

Nortel

4.5%

Project Management

4.5%

T-1

4.4%

LAN

4.3%

CMS

4.2%

ACD

3.6%

Mac

3.2%

Phone System

3.2%

Troubleshoot

3.1%

Voice Systems

3.1%

T1

3.0%

Audix

2.9%

Cost Savings

2.9%
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Typical Skill-Sets Required For A Senior Telecommunications Analyst

Rank Skill
1 PBX 8.0%
2 Avaya 7.2%
3 Telecommunications Equipment 5.9%
4 Voice Gateways 4.8%
5 Voip 3.6%
6 IP 3.6%
7 Disa 3.5%
8 Nortel 3.1%
9 Project Management 3.1%
10 T-1 3.0%
11 LAN 3.0%
12 CMS 2.9%
13 ACD 2.5%
14 Mac 2.2%
15 Phone System 2.2%
16 Troubleshoot 2.1%
17 Voice Systems 2.1%
18 T1 2.1%
19 Audix 2.0%
20 Cost Savings 2.0%
21 IVR 1.7%
22 G3R 1.5%
23 PRI 1.5%
24 Isdn 1.4%
25 Management System 1.4%
26 Vendor Relations 1.4%
27 Telecom 1.4%
28 Verizon 1.2%
29 Network Printers 1.2%
30 Telecommunications Systems 1.1%
31 User Training 1.1%
32 Technical Support 1.0%
33 Telephone Systems 1.0%
34 Data Network 0.9%
35 Octel 0.9%
36 Oversaw 0.9%
37 Call Centers 0.9%
38 Problem Resolution 0.9%
39 Business Units 0.9%
40 VDN 0.8%
41 Data Circuits 0.8%
42 Sonet 0.8%
43 SIP 0.8%
44 Level Support 0.8%
45 RFP 0.8%
46 TDM 0.7%
47 Key Systems 0.7%
48 Active Directory 0.7%
49 Call Pilot 0.7%
50 PCS 0.7%
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