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Top 50 Senior Telecommunications Specialist Skills

Below we've compiled a list of the most important skills for a Senior Telecommunications Specialist. We ranked the top skills based on the percentage of Senior Telecommunications Specialist resumes they appeared on. For example, 7.2% of Senior Telecommunications Specialist resumes contained PBX as a skill. Let's find out what skills a Senior Telecommunications Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Telecommunications Specialist:

1. PBX

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high Demand
Here's how PBX is used in Senior Telecommunications Specialist jobs:
  • Service Desk trouble tickets control, PBX system maintenance and expansions, Voice/Data MDF/IDF demarcation management, and Active Directory administration.
  • Maintain IVR (TALX VP2000) hardware and integration with PBX and provide assistance to application and database programmers.
  • Administer and maintain all aspects and overall health of AVAYA S8700 v2 PBX using AVAYA Site Administration software.
  • Voice equipment includes PBX, Voice/IP, satellite, cellular and radiophones, pagers, and A/V.
  • Provide PBX, Telephone, hardware and Maintenance support to DHS and all of its affiliates/Sites.
  • Operate and provide maintenance for the PBX telephone system to ensure quality service.
  • Perform daily check on PBX systems for alarms, errors, and backups.
  • Administrated and supported multiple PBX systems and Contact Center.
  • Monitored PBX statistics to ensure peak performance.
  • Provide add, moves and other specific changes to the PBX and Voicemail systems.
  • Support customer and internal voice requirements utilizing Northern Telecom's Meridian PBX's.
  • Programmed the Avaya PBX and Voice Mail systems for 4 locations.
  • Train Aastra PBX end users.
  • Supported the Telecom on PBX basic Add, Move, Change, Area Code, Trunk Traffic.
  • Support an Avaya Definity G3R PBX and Octel Aria Voice Mail.
  • Manage Avaya G3R PBX and Definity Audix voice mail system.
  • Supported the following: Siemens HICOM 300E CS (9006) PBX Siemens Remote Shelf PhoneMail Platform PhoneMail Networking
  • Involved in the upgrade of the Avaya Definity G-3i PBX system to an Avaya Definity 8700 PBX.

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2. Telephone Systems

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high Demand

3. Avaya

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high Demand
Here's how Avaya is used in Senior Telecommunications Specialist jobs:
  • Administer AVAYA IC version 6 CTI client and server platforms.
  • Administrated and supported multiple Avaya Contact Center locations.
  • Maintain thirteen different buildings with Avaya 8710 Telephone systems with Modular Messaging Voice Mail for the Department of Homeland Security.
  • Perform daily monitoring and maintenance on Avaya 8730 phone systems and conduct inventory at all six locations.
  • Install and program digital and analog cards within Avaya G3R system.
  • Standardized Avaya voice equipment and Cisco data equipment, company wide.
  • Program Avaya ONE-X agents and train new users on use.
  • Provide reboots and backups if needed on the Avaya Network.
  • Program, install, move, and repair desk sets including AVAYA 2420, L3 STES and Tone Commander 6200).
  • Administer and maintain large scale Avaya IP telephony (gateways/LSPs) topology.
  • Administer an AVAYA Intuity Audix voicemail system.
  • Programmed and maintained Avaya telephone systems and Intuity Audix voicemail systems.

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4. Remote Locations

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high Demand
Here's how Remote Locations is used in Senior Telecommunications Specialist jobs:
  • Configured security management for remote locations
  • Make recommendations for client expansion projects for both local and remote locations, including documentation.

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5. Tcp/Ip

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high Demand
Here's how Tcp/Ip is used in Senior Telecommunications Specialist jobs:
  • Utilized remote network technologies and protocols such as TCP/IP, TELNET, FTP, and Dial-Up modems.

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6. Nortel

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high Demand
Here's how Nortel is used in Senior Telecommunications Specialist jobs:
  • Administered and provided troubleshooting for the Nortel PBX option 81 including adds, moves and changes.
  • Experienced with Nortel/Bay Networks ASN Routers, BayStack switches and hubs.
  • Installed and maintained large Nortel PBX phone systems for clients.
  • Performed all voice mail programming using Nortel Meridian Mail.
  • Specialized in Nortel 81C PBX system.
  • Supported network/telecomm infrastructure including Cisco routers/switches, wireless AP s, Nortel 81c, and physical layer.
  • Oversee planning, installation, setup, support and documentations of Nortel and Cisco voice network systems.
  • Experience: Nortel 2305 Mission College Blvd.
  • Implemented site conversion from a Nortel SL-1 to an Avaya Definity G3R phone system.
  • Certified on Nortel release 25, Avaya Admin and Avaya CMS.

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7. Infrastructure

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high Demand
Here's how Infrastructure is used in Senior Telecommunications Specialist jobs:
  • Provided business consultation and program management services to the HUD OCIO to develop the HUDNET telecommunications infrastructure and managed services environment.
  • Designed and reviewed outside and inside plant communications infrastructure construction projects for the United States Military.
  • Managed design, implementation, relocation and maintenance of corporate A/V infrastructure at corporate headquarters.
  • Develop and maintain infrastructure standards across branch and satellite locations.
  • Established converged voice/data (and A/V infrastructure) for hosted PBX solution for fast tracked opening of Irvine CA engineering office.
  • Provided interface to IT department for day to day data network infrastructure modifications whether provided in-house or via contracted parties.
  • Performed market research and gap analyses comparing the HUD infrastructure environments.
  • Planned new system installation of Difinity telephone system to support expanding client infrastructure.
  • Replaced obsolete Telecom system and infrastructure.
  • Revamped WAN infrastructure to replace bridged point-to-point 56 Kbps WAN backbone segments with routed variable bandwidth frame relay cloud.
  • Hood to complete DHCP configuration and VOIP interoperability to JMSC's VOIP infrastructure.

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2 Infrastructure Jobs

No jobs at selected location

8. Voip

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high Demand
Here's how Voip is used in Senior Telecommunications Specialist jobs:
  • Project team member assigned to convert legacy PBX systems to a Cisco Unified Communications Managed VoIP networked environment.
  • Participated on team for installation of VoIP for over 5,000 employees, updating technology to streamline operations and expand communications options.
  • Completed a VOIP hardware and software upgrade to the Voice Network at Kandahar, AB.
  • Performed administration duties implementing Cisco VOIP to new and existing end users.
  • Designed, tested, and implemented VOIP digital telephone systems.
  • Converted approximately 900 VOIP lines and installed equipment.
  • Configure VOIP and VOSIP Call Manager IP phones and the Shout VX suite.
  • Install voip Cisco and Avaya.

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9. T-1

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high Demand
Here's how T-1 is used in Senior Telecommunications Specialist jobs:
  • Maintained data connectivity to mainframe in NY, which included T-1 connections, DSU/CSU.

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10. Communications Equipment

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high Demand
Here's how Communications Equipment is used in Senior Telecommunications Specialist jobs:
  • Coordinated with vendors as requested providing telecommunications equipment from internal company engineering for implementation and problem solving of ISDN Videoconferencing services.
  • Provided troubleshooting of computer software and hardware, high frequency receivers, and satellite communications equipment.
  • Managed the installation of communications equipment at three Regional offices for frame relay/token ring conversion.
  • Provided backbone computer systems and communications equipment operations to carry out Coast Guard operations.
  • Work with facilities department to minimize any downtime of telecommunications equipment.
  • Provided instruction to entry-level and senior management students on telecommunications equipment.
  • Perform all preventive and corrective (demand) maintenance on all RF and baseband communications equipment.
  • Maintain Sundstrand's telecommunications equipment, switching, cabling, power, and environmental.

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11. ACD

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high Demand
Here's how ACD is used in Senior Telecommunications Specialist jobs:
  • Defined all internal toll-free queues using Automatic Call Distribution (ACD) within the PBX.
  • Manage Call Center applications and call flows including ACD changes, creation, and testing.
  • Conduct extensive ACD reporting for clients through the use of Centre Vu Supervisor v12.

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12. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Telecommunications Specialist jobs:
  • Open trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customers emails.
  • Created documentations, tracked and resolved client trouble tickets with Lotus Notes database.
  • Manage Trouble tickets using Remedy.

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13. T1

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high Demand
Here's how T1 is used in Senior Telecommunications Specialist jobs:
  • Maintained T1, T3, Frame Relay, and ISDN connectivity.
  • Configured and installed local and long distance T1 trunks.
  • Use multimeter, Bert tester, T1 and LAN testers Phoenix Use Putty with telnet and ssh.

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14. CMS

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high Demand
Here's how CMS is used in Senior Telecommunications Specialist jobs:
  • Maintained and programmed Call Management System (CMS) and Call Accounting System (CAS) systems.
  • Maintain and administer the CMS (Call Management System version 12).

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15. Customer Service

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average Demand
Here's how Customer Service is used in Senior Telecommunications Specialist jobs:
  • Provided customer service, design, and installation for 25,000-attendee conference.

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16. Verizon

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average Demand
Here's how Verizon is used in Senior Telecommunications Specialist jobs:
  • Audited Sprint and Verizon wireless services and invoices within the City of Atlanta, resulting in $13,000 monthly reduction.
  • Worked with all outside vendors, including AT&T, Verizon and MCI, Cisco and Avaya.
  • Subject matter expert in Avaya PBX vectoring, AT&T Route IT, and Verizon CRS.
  • Performed all coordination with venders such as Verizon and Avaya during all planning and installation phases.

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17. LAN

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average Demand
Here's how LAN is used in Senior Telecommunications Specialist jobs:
  • Coordinated CFTC on-site planning and preparation for telecommunication network and assisted in the design of new telecommunication systems.
  • Planned and developed standards for new construction and retrofit existing communications.
  • Designed and implemented Business Continuity Planning for the Contact Centers.
  • Planned and installed telecommunication hardware.
  • Planned, tracked and monitored all aspects of projects, from initial analysis and design through implementation and problem resolution.
  • Designed and implemented training plans and schedules for Afghan MOI, ANCOP, OCCK and the Afghan police.
  • Created briefing slides and presentations for LMR (Land Mobile Radio) to US and Coalition forces.
  • Plan, direct and coordinate projects to configure, monitor and maintain all company communication systems.
  • Analyze, provide guidance and recommend solutions to managers regarding call center volumes, capacity planning.
  • Mentor, inspect, and assist seven other telecommunication chiefs in planning and executing training events.
  • Designed, integrated, and implemented Land Mobile Radio (LMR) Government networks.
  • Plan around the needs of customers to achieve complete 100% satisfaction.
  • Serve as a resource for landlord and facility manager issues.
  • Installed and managed the in-house voice and data cable plant.
  • Generate project plans in connection with implementing new technologies.
  • Monitor and support associated circuits with FedEx LAN/WAN/GAN.
  • Develop short and long term strategic plans.
  • consisted of LAN installation and integration to the Campus (WAN) wide area network.
  • Work with end users in planning and implementing applications and ensuring a positive IT experience.
  • Configured dial-in routers; such as Shiva LAN Rovers and Telebit Netblazers.

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18. Desktop

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average Demand
Here's how Desktop is used in Senior Telecommunications Specialist jobs:
  • Provided technical service for 800 desktops, 200+ laptops, 2000 phones/ faxes/scanners/copiers and their applications.
  • Involved in the development of the TCS Federal Desktop Core Configuration (FDCC) using Secutor Prime ThreatGuard.

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19. Project Management

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average Demand
Here's how Project Management is used in Senior Telecommunications Specialist jobs:
  • Maintained awareness of project management methodologies, processes and deliverables.
  • Provided project management, hiring, and training for network/telecomm employees.

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20. Mac

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average Demand
Here's how Mac is used in Senior Telecommunications Specialist jobs:
  • Tracked and documented daily problems and MAC work tickets.
  • Trained union electricians to do MAC work.
  • Work on all platforms Windows (DOS - Win8), MAC 7.5 to Present 10.0+.
  • Possess the operational and technical knowledge of the STE and Ricoh/ILEX classified fax machine.

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21. Technical Support

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average Demand
Here's how Technical Support is used in Senior Telecommunications Specialist jobs:
  • Provided training and direct technical support to users regarding software, hardware and service issues.
  • Provided technical support to Worldwide Port Systems (WPS) clients.
  • Converge Network Corporation-Bethesda , MD As Telecommunications Subject Matter Expert provided technical support for the Network Services Programs (NSP/NX2020).

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22. Internet

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average Demand
Here's how Internet is used in Senior Telecommunications Specialist jobs:
  • Gathered pertinent configuration and resource information needed to transition Internet, MTA, DNS, and other TIC related services.
  • Configure both secure and non-secure internet routers and various Communications Security (COMSEC) devices.

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23. Oversaw

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average Demand

24. Telecommunications Systems

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average Demand
Here's how Telecommunications Systems is used in Senior Telecommunications Specialist jobs:
  • Developed, revised, and/or reviewed specifications for new or upgraded Telecommunications systems or components.
  • Developed policies and procedures for all departmental telecommunications systems and services.
  • Evaluate the requirement for new or upgraded telecommunications systems.
  • Carry out all phases of installation, troubleshooting, repair, redesigning, maintenance and operational testing of telecommunications systems.

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25. PCS

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average Demand

26. Isdn

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average Demand
Here's how Isdn is used in Senior Telecommunications Specialist jobs:
  • Analyzed database, CDR records, TI, ISDN and rectified all Network/Communication failures.
  • Satellite phones & Polycom video conferencing via IP and ISDN.

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27. Ethernet

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average Demand
Here's how Ethernet is used in Senior Telecommunications Specialist jobs:
  • Provide client LAN requirements utilizing both Token Ring and Ethernet configurations.

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28. HF

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average Demand
Here's how HF is used in Senior Telecommunications Specialist jobs:
  • Maintained EF Johnson IP25 multi-site UHF trunking system, APCO25 (Project 25).

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29. Network Operations

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average Demand
Here's how Network Operations is used in Senior Telecommunications Specialist jobs:
  • Performed complex and multifaceted tasks associated with stressed and unstressed network operations.

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30. Radio Systems

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low Demand
Here's how Radio Systems is used in Senior Telecommunications Specialist jobs:
  • Designed and installed VHF and UHF Land Mobile Radio systems to include complete system programming and repeater linking capability.

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31. Management System

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low Demand
Here's how Management System is used in Senior Telecommunications Specialist jobs:
  • Create Electronic Keying Management System worksheets.

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1 Management System Jobs

No jobs at selected location

32. SLA

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low Demand
Here's how SLA is used in Senior Telecommunications Specialist jobs:
  • Train staff to deliver outstanding service * Analyze marketing/order information and translated into strategic plans
  • Assisted with scheduling and adherence of associates to meet business SLA's, using IEX WorkForce Management Application.
  • Maintain vendor compliance and Service Level Agreement (SLA) expectations.
  • Managed a team of 20 men in installation of new switching systems in US Virgin Island and Puerto Rico.
  • Responded to departmental requests for telecommunication service in a timely manner to meet all SLAs.

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33. SNA

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low Demand
Here's how SNA is used in Senior Telecommunications Specialist jobs:
  • Air Navigation Services Unit (USNA) Workplace : Jos Mart International Airport, Boyeros, La Habana, Cuba.

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34. DOD

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low Demand
Here's how DOD is used in Senior Telecommunications Specialist jobs:
  • Trained Staff on proper DOD security protocols, and security awareness.

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1 DOD Jobs

No jobs at selected location

35. VTC

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low Demand
Here's how VTC is used in Senior Telecommunications Specialist jobs:
  • Plan, coordinate, operated VTC operations to facilitate communications between the US and Iraq.
  • Operated and maintains TANDBERG VTC equipment.
  • Team Lead of installation projects Trained new installers on how VTC systems work and proper set-up when doing initial installations.
  • Set audio visual settings within Polycom and Tandberg VTC units.

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36. Mitel

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low Demand
Here's how Mitel is used in Senior Telecommunications Specialist jobs:
  • Perform MACs for clients in high rise office buildings; Mitel PBX /Voice Mail Tech; IT/WAN/LAN support.

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37. Satcom

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low Demand

38. VHF

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low Demand
Here's how VHF is used in Senior Telecommunications Specialist jobs:
  • Provided technical advice to the Afghan and military customer regarding HF/VHF equipment, fielding efforts and telecommunications architecture.
  • Created SOP/guidelines for installation and quality control of VHF/ HF telecommunications systems.
  • Installed VHF Motorola and ICOM as well as HF CODAN radio base station, mobile, MRX and portable systems.
  • Designed and implemented internal training program for the HF and VHF project.
  • Created training plans and procedures for VHF and HF communications systems.
  • Installed maintained VHF, UHF repeater systems and mobile systems.
  • Created SOPs (standard operations procedures) for installation and quality control of VHF and HF systems.

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39. DS1

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low Demand
Here's how DS1 is used in Senior Telecommunications Specialist jobs:
  • Engineer T1 installations of voice circuits/ISDN and DS1 configuration.
  • Ordered DS1 up to OC12 circuits as backhaul and IMTs for a wireless telecom provider.

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40. CAD

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low Demand
Here's how CAD is used in Senior Telecommunications Specialist jobs:
  • Designed via CAD drawings the layout for each IDF closet and a Network Control Center.
  • Maintained building documentation for cabling aspects in both the SQL database and the cad drawings.
  • Install and maintain TCO STD Bus SCADA Install, program, troubleshoot and repair telephone switch boards, two way radios.
  • Designed LMR logical diagrams using Microsoft Visio and CAD programs.

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41. PRI

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low Demand
Here's how PRI is used in Senior Telecommunications Specialist jobs:
  • Coordinated initial training program for users and provided primary point of contact for resolution of any technical problems with operation thereof.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Support and contact end users across the Global enterprise directly to communicate problem identification and resolution.
  • Determine user and business telecommunication needs and ascertain appropriate solutions for same.
  • Coordinated installation of Enterprise Cabling for all Continental Insurance locations nationwide.
  • Provided primary support for all telecommunication matters i.e.
  • Receive, process, and assign all Telephone Service Requests (TSR's) to appropriate personnel for completion.
  • Coordinate installations and maintenance of data circuits to include T1, PRI, Frame, and ISDN.
  • Acted as a primary member of the team to develop a Corporate Disaster Recovery Plan.
  • Researched special projects, analyzed blue prints and performed site surveys and unique telephone requirements.
  • Identify more critical and less critical activities and assignment; adjusts priorities when appropriate.
  • Compiled and forwarded them to the appropriate controlling agencies for higher level review.
  • Researched, proposed and implemented a new standard Enterprise-wide cabling system.
  • Create and maintain appropriate documentation as requested by SSA.
  • Prioritize calls according to urgency.
  • Experience with ordering lines, trunks, T1's, PRI, DS3 and data circuits from local and LD carriers.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standers and setting deadlines.
  • Serve as primary underground cable locator; specialize in using the Dynatel 2273 Cable/Fault locator.
  • Obtained price quotes for different levels of services from telecom carriers.
  • Provide primary telecommunications system maintenance and support for Sunovion corporate office, regional offices, field-based employees, and contractors.

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42. HP Openview

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low Demand
Here's how HP Openview is used in Senior Telecommunications Specialist jobs:
  • Operated SunNet Manager, HP Openview, Cisco Works, & Optivity.

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43. Network Printers

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low Demand
Here's how Network Printers is used in Senior Telecommunications Specialist jobs:
  • Service and maintain network printers.

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44. New Equipment

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low Demand
Here's how New Equipment is used in Senior Telecommunications Specialist jobs:
  • Install and configure any new equipment deployed on Tennessee Computing Center (TCC) network.

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45. Free Numbers

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low Demand
Here's how Free Numbers is used in Senior Telecommunications Specialist jobs:
  • Designed and implemented a new method of routing toll free numbers saving the company thousands of dollars in monthly leasing cost.
  • Ported various toll free numbers to other providers and rejected orders that did not meet standards.

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46. UHF

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low Demand

47. DS3

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low Demand

48. Unix

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low Demand
Here's how Unix is used in Senior Telecommunications Specialist jobs:
  • Configured and implemented Windows NT Servers, workstations, and UNIX: HP-UX based systems.
  • Experienced in operation of DOS/95 & UNIX operating systems.

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49. VPN

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low Demand

50. GSA

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low Demand
Here's how GSA is used in Senior Telecommunications Specialist jobs:
  • Created telecommunication services data base consisting of all required GSA contract metadata, tables, and relationships.
  • Implemented and monitored GSA Central Office WAN/LAN networking with client remote access configurations.
  • Document and control GSA container maintenance.

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Senior Telecommunications Specialist Jobs

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20 Most Common Skills For A Senior Telecommunications Specialist

PBX

10.5%

Telephone Systems

10.3%

Avaya

9.4%

Remote Locations

5.9%

Tcp/Ip

5.3%

Nortel

5.2%

Infrastructure

5.2%

Voip

5.0%

T-1

5.0%

Communications Equipment

4.4%

ACD

4.0%

Trouble Tickets

4.0%

T1

3.6%

CMS

3.6%

Customer Service

3.6%

Verizon

3.2%

LAN

3.2%

Desktop

3.1%

Project Management

2.9%

Mac

2.7%
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Typical Skill-Sets Required For A Senior Telecommunications Specialist

Rank Skill
1 PBX 7.2%
2 Telephone Systems 7.1%
3 Avaya 6.4%
4 Remote Locations 4.1%
5 Tcp/Ip 3.7%
6 Nortel 3.5%
7 Infrastructure 3.5%
8 Voip 3.4%
9 T-1 3.4%
10 Communications Equipment 3.0%
11 ACD 2.7%
12 Trouble Tickets 2.7%
13 T1 2.5%
14 CMS 2.5%
15 Customer Service 2.5%
16 Verizon 2.2%
17 LAN 2.2%
18 Desktop 2.1%
19 Project Management 2.0%
20 Mac 1.8%
21 Technical Support 1.8%
22 Internet 1.7%
23 Oversaw 1.4%
24 Telecommunications Systems 1.4%
25 PCS 1.3%
26 Isdn 1.2%
27 Ethernet 1.2%
28 HF 1.0%
29 Network Operations 1.0%
30 Radio Systems 1.0%
31 Management System 1.0%
32 SLA 1.0%
33 SNA 1.0%
34 DOD 1.0%
35 VTC 0.9%
36 Mitel 0.9%
37 Satcom 0.9%
38 VHF 0.9%
39 DS1 0.9%
40 CAD 0.9%
41 PRI 0.9%
42 HP Openview 0.9%
43 Network Printers 0.9%
44 New Equipment 0.9%
45 Free Numbers 0.9%
46 UHF 0.8%
47 DS3 0.8%
48 Unix 0.8%
49 VPN 0.8%
50 GSA 0.8%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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