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Become A Senior Teller

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Working As A Senior Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Senior Teller Do At Velocity Credit Union

* Cross-sells Credit Union services to members by recognizing their wants and needs and suggesting products and services to meet those wants and needs.
* Processes member transactions.
* Ensures accuracy of all transaction posting and documentation.
* Reconciles and proofs daily transactions, and balances transaction totals to actual cash, checks, and other negotiable items on hand.
* Researches transaction documentation to locate and correct errors and out-of-balance conditions.
* Foster a supportive role towards Velocity's core values, service commitments, and customer service best practices.
* Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of branch responsibilities.
* Make a positive impact with every connection all the time.
* Support a positive and productive work environment by advancing Management's directives; by setting a positive example for others through demonstrated actions.
* Perform all other related duties as assigned

What Does A Senior Teller Do At First Financial Bank Na

* Processes financial transactions promptly and accurately; Strictly adheres to all bank policies and procedures; Prioritizes client demands; Provides impeccable customer service; Communicates professionally with all clients and colleagues; Upholds understanding of all banking products and services, along with company systems and procedures; Provides guidance and assistance to teller staff as requested by the Teller Manager with transaction approvals/overrides, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers.
* Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required.
* Other duties as assigned

What Does A Senior Teller Do At M & T Bank

* Support Bank guidelines for delivering exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying “Thank you for banking with M&T.
* Is there anything else I can do for you today (customer name)?” Maintain a professional demeanor and appearance to build customer confidence and trust.
* Take ownership of error resolution including resolving customer problems and referring complex issues to supervisor or platform.
* Follow-up on these issues as required to ensure timely and accurate resolution.
* Handle situations escalated by a Teller in the same manner.
* Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, in an accurate and efficient manner.
* Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy.
* Issue receipts to customers for transactions processed to provide a record of activity.
* Balance daily work, adhering to all procedures stated in the Employee Difference policy.
* Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, Canadian currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment.
* Input information into the Automated Balancing System (ABS) and Currency Transaction Reporting (CTR) system to provide a record of activity.
* Ensure compliance with operational, security and control policies/procedures to support preventing fraud and protecting customer assets.
* Identify customer needs and present all appropriate options to achieve personal referral goals by proactively identifying referral opportunities utilizing fundamentals of M&T Bank’s sales process.
* Participate in branch sales promotions as requested by management.
* Provide guidance and training to new or newly assigned Tellers as necessary.
* Ensure proper handling and tracking of qualified Teller referrals.
* Serve as Customer Experience or Operations Teller-in
* Charge, depending on branch size and complexity.
* Teller-in
* Charge responsibilities serve as customer service referral champion, and within Tier 1 or 2 branches, coordinating branch promotions, ensuring branch and merchandising standards are maintained, serving as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of all activities and attending operations meetings conducted by Regional Operations.
* In larger Tiers, the position supports the Teller Manager.
* Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
* Lead portions of the meetings as necessary.
* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
* Identify risk-related issues needing escalation to management.
* Promote an environment that supports diversity and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.
* NATURE AND SCOPE:
* The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
* The position is a key driver of branch referrals that assist the branch team achieve annual sales goals.
* The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.
* The position mentors new or newly-assigned Tellers, or takes lead role in bringing new Tellers on board as part of the branch team.
* It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
* MANAGERIAL/SUPERVISORY RESPONSIBILITY:
* Provides on-the-job coaching and training to new and existing Tellers

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How To Become A Senior Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Senior Teller jobs

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Top Skills for A Senior Teller

QualityCustomerServiceATMNewTellersFinancialTransactionsForeignCurrencyLoanPaymentsMonthlyAuditsBankProductsNewAccountsMonthlySalesGoalsCreditCardProcessCustomerTransactionsDailyTransactionsBankPoliciesSavingsBondsSuperviseFinancialNeedsWireTransfersReferralGoalsCustomerSatisfaction

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Top Senior Teller Skills

  1. Quality Customer Service
  2. ATM
  3. New Tellers
You can check out examples of real life uses of top skills on resumes here:
  • Delivered quality customer service to current and prospective customers while performing thorough and accurate teller functions.
  • Audit ATM on a monthly basis as well as cash drawers, according to policy.
  • Assisted in training of new tellers and cross training of other employees.
  • Process all financial transactions accurately and in a timely manner.
  • Received and distributed cash money, exchanged foreign currency, issued traveler's checks.

Top Senior Teller Employers

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Senior Teller Videos

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Teller Job Description

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