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Become A Senior Teller

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Working As A Senior Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Senior Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Senior Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Senior Teller jobs

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Senior Teller Career Paths

Senior Teller
Teller Supervisor Personal Banker Branch Manager
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Lead Teller Member Service Representative Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Service Specialist Personal Banker Branch Manager
Assistant Vice President
7 Yearsyrs
Finance Service Representative Account Executive Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Head Teller Member Service Representative Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Finance Service Representative Service Representative Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Member Service Representative Billing Specialist Collector
Collections Manager
5 Yearsyrs
Teller Supervisor Assistant Branch Manager Branch Manager
District Manager
7 Yearsyrs
Head Teller Office Manager Branch Manager
Finance Center Manager
6 Yearsyrs
Lead Teller Service Manager Office Manager
Finance Manager
7 Yearsyrs
Personal Banker Branch Manager
General Manager
7 Yearsyrs
Assistant Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Operations Specialist Operations Manager Account Executive
Office Manager
5 Yearsyrs
Service Specialist Operations Specialist Operations Manager
Program Manager
8 Yearsyrs
Member Service Representative Office Manager Account Manager
Relationship Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Specialist Operation Supervisor Account Manager
Senior Account Manager
7 Yearsyrs
Assistant Branch Manager Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Senior Teller Demographics

Gender

Female

77.4%

Male

21.1%

Unknown

1.5%
Ethnicity

White

72.9%

Hispanic or Latino

16.2%

Asian

8.2%

Unknown

2.1%

Black or African American

0.6%
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Languages Spoken

Spanish

62.6%

Hindi

3.9%

French

3.9%

Vietnamese

3.6%

Armenian

2.8%

Russian

2.8%

Portuguese

2.8%

Urdu

2.5%

Arabic

2.5%

Tagalog

2.2%

Chinese

1.7%

Japanese

1.7%

Mandarin

1.4%

Cantonese

1.1%

Italian

1.1%

Gujarati

0.8%

Korean

0.8%

German

0.8%

Marathi

0.6%

Dari

0.6%
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Senior Teller Education

Schools

University of Phoenix

22.2%

Strayer University

6.9%

Southern New Hampshire University

6.1%

California State University - Northridge

5.6%

Kaplan University

4.8%

Pennsylvania State University

4.2%

San Diego State University

4.0%

Florida International University

4.0%

Liberty University

4.0%

University of North Texas

3.7%

University of Houston

3.7%

California State University - Fullerton

3.4%

Ashford University

3.4%

San Francisco State University

3.4%

University of Texas at Arlington

3.4%

University of Maryland - University College

3.4%

Arizona State University

3.4%

Santa Rosa Junior College

3.4%

Northeastern Illinois University

3.4%

Sam Houston State University

3.4%
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Majors

Business

34.6%

Accounting

11.5%

Finance

7.4%

Psychology

5.5%

Criminal Justice

4.6%

Health Care Administration

3.9%

Management

3.3%

Liberal Arts

3.1%

Human Resources Management

3.1%

Marketing

3.1%

General Studies

2.9%

Communication

2.9%

Nursing

2.7%

Education

1.9%

English

1.8%

Political Science

1.8%

Sociology

1.7%

Medical Assisting Services

1.7%

Elementary Education

1.5%

General Education, Specific Areas

1.2%
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Degrees

Bachelors

39.9%

Other

29.6%

Associate

14.7%

Masters

9.6%

Certificate

3.6%

Diploma

1.4%

License

0.5%

Doctorate

0.5%
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Internship
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Top Skills for A Senior Teller

QualityCustomerServiceATMNewTellersFinancialTransactionsForeignCurrencyLoanPaymentsMonthlyAuditsBankProductsNewAccountsMonthlySalesGoalsCreditCardProcessCustomerTransactionsDailyTransactionsBankPoliciesSavingsBondsSuperviseFinancialNeedsWireTransfersReferralGoalsCustomerSatisfaction

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Top Senior Teller Skills

  1. Quality Customer Service
  2. ATM
  3. New Tellers
You can check out examples of real life uses of top skills on resumes here:
  • Delivered quality customer service to current and prospective customers while performing thorough and accurate teller functions.
  • Audit ATM on a monthly basis as well as cash drawers, according to policy.
  • Assisted in training of new tellers and cross training of other employees.
  • Process all financial transactions accurately and in a timely manner.
  • Received and distributed cash money, exchanged foreign currency, issued traveler's checks.

Top Senior Teller Employers

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Senior Teller Videos

Need a job? Skyway offers jobs to senior citizens

Employee Profile: Kara Desrochers, Senior Teller, RBS Citizens Financial Group

Teller Job Description

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