Senior teller job description

Who We Are

SchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We're growing and looking for talented, service-oriented people to join our team.

What We Believe

There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It's a truly unique culture, in an organization with a truly unique mission.

What You'll Be Doing

Provides World Class Member service by accurately completing transactions and providing account information to Members. Follows cash control guidelines to safeguard credit union and Member assets.

• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.
• Processes Member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing high volume with a sense of urgency.
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• Required High School Diploma or GED
• less than 1 year of previous related experience Required

Part-time FirstJohnson Ferry Rd (FL01) - GA046
What You'll Be Doing:

You will create an industry leader customer service experience as the first line of contact when customers walk into the branch. A simple greeting and a warm smile will be a great way for our customers to start the day! While working in the role as a Teller, your position will include an array of duties such as:

* Receiving and paying out cash or other disbursements
* Cashing checks, accepting account deposits and withdrawals
* Accepting loan and credit card payments, issuing money orders and Connections cards.

Throughout the day, you'll follow Synovus' customer service standards to build rapport and develop high touch service as you get to know your customers. It is our mission to serve as we cultivate relationships and make them feel at home. After all, we're not just any bank. We are the bank of here.

"Very community oriented, encourages volunteering, work/life balance is a high priority, culture is fun and family-like, good benefits, competitive salary"

* -Current Team Member

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Skills/Experience You'll Need:

* At least six (6) months of customer service, sales or other related work experience OR
* Completion of one (1) year of college/vocational school in lieu of experience.

* Ability to stand on feet for a long period of time and lift objects up to 10 lbs in weight.
* Knowledge of bank operations, policies and procedures and federal bank regulations.
* High School Diploma or equivalent.

What you'll love about us:

* Participate in our initiative to give back. Here Matters allows us to contribute to important causes in the community.
* Part time employees receive benefits. If you work more than 20 hours a week, we've got you covered, whether that be PTO or medical, dental, and vision benefit coverage.
* Future parents are provided security. We cover up to 100 percent for the first 6 weeks of maternal/paternal leave to eligible mothers and fathers.
* Planning a future with Synovus. Investing in yourself is a priority. We offer wealth building plans such as 401k(up to 5% company match) and employee stock purchasing plans(15% company match).
* We'll help with education. Synovus offers tuition reimbursement options after one year of employment.
* Join one of our Employee Resource Groups. These workplace and diversity programs are a means of support to connect with other team members.

"Synovus promotes a friendly, safe work environment and shows its employees appreciation through well-paying salaries and other excellent benefits..."

* -Former Team Member

Why Synovus

We are committed to creating an environment of connection and unity while serving others. At Synovus, genuineness and grace are the building blocks to shaping long lasting relationships and we seek to discover like-minded people that uphold these same values. Our company has been recognized as one of 2020's America's Best Banks by Forbes which is a reflection of our team's mutual desire to deliver excellent customer service by creating an enhanced, high-touch experience every time they step into the branch.

Job Details

Job Location
Slaughter Lane Branch - Austin, TX

Salary Range
$21.00 Hourly

Bilingual Senior Teller

$500 Sign On Bonus

We are looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!

At Velocity, were committed to upholding our mission of providing our community personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

Your experience includes:

• Minimum one to three years of experience in a financial institution, or related field, and customer service experience.
• Bilingual fluency in written and oral communication in both English and Spanish is required.
• Excellent communication skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Experience controlling negotiable instruments.
• Ability to work in a fast-paced environment with high attention to detail and decision-making skills.
• Effective time management including the ability to prioritize responsibilities and organize work tasks.
• Skilled in diffusing escalations in a positive manner and effectively resolving member concerns.
• Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Strong leadership skills with the ability to motivate, influence, and promote teamwork.
• Flexibility to work branch hours including Saturdays.

What you'll do:


As our members first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service and leading by example, conducting financial transactions, and educating our members about products and services that will enhance their financial well-being.


Why you should choose Velocity:


This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!


Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.