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Senior teller skills for your resume and career

Updated January 8, 2025
5 min read
Senior teller example skills
Below we've compiled a list of the most critical senior teller skills. We ranked the top skills for senior tellers based on the percentage of resumes they appeared on. For example, 8.6% of senior teller resumes contained team support as a skill. Continue reading to find out what skills a senior teller needs to be successful in the workplace.

15 senior teller skills for your resume and career

1. Team Support

Here's how senior tellers use team support:
  • Demonstrated ability to deliver good client service and provide team support 7.

2. Excellent Client

Here's how senior tellers use excellent client:
  • Generated daily reports, provided excellent client services and maintained client satisfaction.
  • Presented and sold company products; provided excellent client service and exceeded customer expectations.

3. Quality Customer Service

Here's how senior tellers use quality customer service:
  • Provided quality customer service through processing financial transactions such as deposits, withdrawals or payments while maintaining accurate transaction records.
  • Gained product knowledge of basic banking products, and consistently participated in sales referral programs while providing quality customer service.

4. Loan Payments

Here's how senior tellers use loan payments:
  • Received and processed members' financial transactions including deposit and loan payments and assist members with reconciling statements.
  • Provided account services to customers by quickly and accurately processing deposits and loan payments.

5. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how senior tellers use atm:
  • Reconciled daily accounts to balance ATM transactions, including preparing and analyzing relevant reports.
  • Maintained cash drawer levels, ATM cash, and helped customers in transitioning to BB&T from Colonial Bank.

6. Cash Handling

Here's how senior tellers use cash handling:
  • Maintained responsible cash handling skills and was the assigned branch order specialist ordering items financially accurate to avoid unnecessary spending.
  • Cash handling Maintain and balance a cash drawer Customer-focused Processing customer transactions Answer telephones, taking messages

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7. Bank Policies

Here's how senior tellers use bank policies:
  • Apply working knowledge of bank policies and bank regulations maintaining operational integrity and demonstrating good risk management.
  • Handled branch operational/administrative duties and clerical work in accordance with bank policies and regulations.

8. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how senior tellers use financial transactions:
  • Ensured customer financial transactions were completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements.
  • Developed a loyal customer base due to excellent customer service and consistently, accurately completing financial transactions.

9. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how senior tellers use customer relationships:
  • Focus on building meaningful customer relationships by consistently demonstrating behaviors and activities that support our Bank of America Values and Commitments.
  • Help enhance customer relationships by identifying opportunities and referring to the Financial Specialist, or other financial center personnel as appropriate.

10. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how senior tellers use bank products:
  • Conduct customer transactions while identifying individual needs of customers, referring them to bank products/services to maximize their banking experience.
  • Referred customers to personal bankers and appropriate staff after informing customers about bank products personalized for their needs.

11. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how senior tellers use security procedures:
  • Conducted meetings over policies including fraud, robbery and security procedures, using multimedia approaches.
  • Comply with bank operations and security procedures by participating in all dual-control functions.

12. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how senior tellers use foreign currency:
  • Vault teller duties including monetary order forms filing and foreign currency responsibilities.
  • Executed foreign currency transactions including ordering foreign notes and deposits.

13. Financial Products

Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.

Here's how senior tellers use financial products:
  • Recommended financial products and services by identifying opportunities to enhance consumer and small business customer's financial needs.
  • Collaborate on community focus event to provide future customers with financial products and service information.

14. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how senior tellers use financial services:
  • Carried out client requests and provided information related to requested financial services.
  • Crossed trained for financial services representative to open accounts.

15. Customer Issues

Here's how senior tellers use customer issues:
  • Communicate regularly with other departments to verify payments, update accounts information and resolve routine customer issues and concerns.
  • Resolved customer issues by researching and making recommendations for potential product enhancements or modifications to increase sales.
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List of senior teller skills to add to your resume

Senior teller skills

The most important skills for a senior teller resume and required skills for a senior teller to have include:

  • Team Support
  • Excellent Client
  • Quality Customer Service
  • Loan Payments
  • ATM
  • Cash Handling
  • Bank Policies
  • Financial Transactions
  • Customer Relationships
  • Bank Products
  • Security Procedures
  • Foreign Currency
  • Financial Products
  • Financial Services
  • Customer Issues
  • Customer Inquiries
  • Cross-Sell
  • Bonds
  • Develop Rapport
  • Customer Accounts
  • Cash Drawers
  • Bank Procedures
  • Savings Bonds
  • Secrecy
  • Bank Secrecy Act
  • Negotiable Instruments
  • Cashier Checks
  • Bank Services
  • Night Drop
  • Credit Card Payments
  • Problem Resolution
  • Wire Transfers
  • Client Transactions
  • Federal Regulations
  • Branch Management
  • Account Maintenance
  • Dual Control
  • Account Balances
  • Commercial Banking
  • Customer Service
  • Various Management
  • Customer Complaints
  • Audit Procedures
  • Customer Transactions
  • Mobile Banking
  • CTR
  • Travelers Checks
  • Process Deposits
  • Savings Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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