Senior training specialist job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

The Training Instructor (TI) is responsible for talent development initiatives through the facilitation of learning events which support strategic business objectives. The TI is focused on delivering training curriculum in a formalized classroom setting to effectively meet desired learning outcomes. TI can be responsible for newly hired staff through post-graduation observation and support, fielding questions while in production, and identifying opportunities for remedial training. TI will also assist other instructors when needed, compile daily classroom reports, and administer learning and performance assessments. In addition to demonstrating strong facilitation and classroom management skills, TIs will be responsible for building their business acumen to support the delivery of learning objectives. TIs may assist Training Designers in developing course curriculum to maximize learning.

ResponsibilitiesConsistently deliver adherence to designed lesson plan content, flow, activities, and outcomes/metrics. Demonstrated competency in structured programs with an ability to present complex material in a manner poised for achievement of learning objectives.Manage assigned classes, ensuring prescribed instructor and learner standards such as schedule adherence, maintaining focus on topics/objectives, minimizing disruptions, submission of daily reporting, etc. Ability to effectively instruct on-site classes, virtual classes, and combined classes (on-site and virtual).Confirm all necessary preparations are accounted for and in place prior to class start date/time (proper equipment and materials in place, lesson plan key point, job aids/solutions, timeline and activities reviewed). Build rapport with learners, following principles that support Adult Learning and business partners' values; recognize and adapt to varied learning styles. Assess learners' progress towards learning objectives by observing and identifying gaps in comprehension and skills requiring additional attention or follow-up and administer required program assessments to ensure achievement of minimum passing scores. Provide feedback to learners, instructors, designers, and managers (training and business); follow-up to ensure successful transition of learners to business areas with achievement of learning objectives, internal training metrics and job performance metrics. Review and analyze post-training surveys, data, reports, and metrics to assess effectiveness of and make improvement to their delivery of assigned training programs/curricula. Work effectively within a team and maintain professionalism in a high demand, fast-paced environment.
Qualifications1-2 years instructor experience in a corporate environment or higher learning institution is required.College Degree preferred.Experience with Microsoft Office (especially PowerPoint), proficiency with audiovisual/presentation systems and software, as well as in delivering virtual training, using collaborative platforms like Microsoft Teams or Go-To-Training.Demonstrated Adult Learning Theory and Learner-Centered approaches required.Professional demeanor and excellent interpersonal, written, verbal communication skills.Experience with applying fundamental training principles such as instructional design, curriculum development, ADDIE, micro-learning, and experiential learning solutions.Work effectively in a high demand, fast-paced environment; stay calm under pressure. Strong organization and time management skills; take initiative and carry-out assigned tasks within deadlines and to expectations, with appropriate follow-through.Financial services industry, LOMA, or comparable industry education designation are a plus.
This role has the opportunity for hybrid work at the manager's discretion

IND123

Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Diversity and Inclusion:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Why Patients Need You
Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer's mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them. What You Will Achieve
The Environmental Control Aseptic Training Department is responsible for providing the technical training to all Rocky Mount Site employees in the Aseptic Certification Program and Isolator Certification Program. The Senior Aseptic Training Specialist will be responsible for scheduling and executing aseptic training. This includes but is not limited to gowning, aseptic techniques and clean room behaviors. In addition, the group is responsible for ensuring Sanitation colleagues and EM analysts are trained and knowledgeable to perform their job specific activities using proper technique. You are a recognized subject matter expert as a technical trainer with specialized knowledge and skills in Aseptic Techniques and Behavior
How You Will Achieve It
Develop attainable training plans for new employees (Aseptic, Isolator, Sanitation , EM Analyst), as applicable Train new and existing employees on Aseptic, Isolator, Sanitation and EM Analyst training program, as applicable Ensure existing colleagues maintain their certifications by scheduling and performing training, as applicable Plan and provide overall support for Aseptic Media Fills on Training LineDevelop/improve/update necessary training materials As Aseptic SME, perform necessary Aseptic assessments Responsible for maintaining working knowledge of current Good Manufacturing Practices (cGMPs) and emerging regulatory and compliance concerns as related to aseptic manufacturing Work with cross-functional groups to improve the current Aseptic, Sanitation and EM Analyst training programs

Qualifications
Must-Have
Applicant must have High School Diploma (or Equivalent) with six years of relevant experience; OR an Associate's degree with four years of experience; OR a Bachelor's degree with 0+ years of experience. Experience in an aseptic environment supporting aseptic manufacturing Excellent communication (oral/written), facilitation and presentation skills, deliver with passion and pride. Good knowledge of GMP and Regulatory compliance as related to aseptic manufacturing Must be self-directed and requires an appropriate level of education and experience to make and act upon decisions that impact the site from an aseptic standpoint

Nice-to-Have
Technical Training experience in a lab or manufacturing environment Able to assess training needs for individual and area Familiar with aseptic gowning and aseptic techniques Familiar with sanitation and disinfection techniques Prior experience using a variety of computer software packages. Use of PowerPoint, and Learning Management System

PHYSICAL/MENTAL REQUIREMENTS
Must be able to function under a stressful situation while being able to remain focused at the necessary requirements. In addition, must be able to appropriately identify and escalate issues on a timely basis.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

2nd shift 3p-11p with flexibility Must be able to work on weekends, off shifts and holidays as business demands.
Work Location Assignment: On Premise
Relocation Support Available: NO
Last date to apply: October 26, 2022

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Manufacturing

#LI-PFE

Develops informing materials to support external stakeholders navigating Medi-Cal Rx and manages drafting, revising, and approval stages

Supports the management of the Medi-Cal Rx E&O mailbox including, but not limited to, responding, reporting, and developing SOPs

Facilitates E&O including, but not limited to, office hours, webinars, in-person, and asynchronous learning.

Supports the preparation of reports, reporting, and data collection and analysis for SLAs and other reporting

This position designs, develops, implements and evaluates program-wide learning solutions in support of Magellan's business objectives. Assist Training Manager to develop learning paths and curriculum content that reflects sound instructional design based on adult learning principles and best practices. Facilitate training via live and recorded webinars and blended learning, using a mix of engaging instructional methods. Display demonstrated expertise in instructional design systems and software, learning technologies and adult learning best practices. Act as technical expert and liaison with LMS administrators, MFLC Service Center, and other IT areas for program support.

Possesses and provides expertise in the full life-cycle of instructional design processes (ADDIE or other industry accepted models) to design, develop and implement effective instructional materials, learning resources and content.

Maintains progressive knowledge of the trends in instructional design, learning methodologies and learning technology solutions.

Routinely researches current trends, tools and techniques associated with content/curriculum design and development.

Creates design standards and templates and integrates technology-based tools into the development process.

Evaluates and assesses the instructional effectiveness and business impact of programs and supports the continuous improvement of learning solutions.
Owns and has accountability for larger scale learning and development and HR initiatives. Partners with internal customers to clarify business objectives, identify performance gaps and recommend appropriate solutions. Leads projects including negotiating project scope and timeline, meeting all deadlines within quality expectations. Actively communicates with stakeholders and ensures solutions have demonstrable business impact. Support Talent Development on strategy execution and team working environment. Assists with the coordination and compliance tracking of MFLC counselor training records. Corresponds directly with counselors regarding training requirements. Facilitates training courses across the MFLC spectrum including, but not limited to, new-hire orientation, field and PMO-specific training, standard operating processes and procedures, technology training, and professional development training. Understands Learning Management Systems (LMS) format and function to efficiently navigate the systems and provide general technical support. Uses exceptional customer service and interpersonal skills to process and respond to training-related inquiries from PMO and field staff. Demonstrates exceptional collaboration and coordination skills that support and enhance a team working environment. Actively communicates with the Training Manager and training team on program operations and processes.
Other Job Requirements
Responsibilities
5+ years of instructional design experience with proven ability to design and build innovative, creative content, including online programs, job aids, web sites and instructor materials.
Strong knowledge of adult learning theory, instructional design theory and models, learning styles, knowledge management practices and performance improvement models.
Experience with multimedia authoring, graphic creation tools and learning management systems.
Effective interpersonal and negotiating skills.
Ability to function independently and as a team member.
Strong project management skills with ability to lead multiple, complex projects with tight timeframes in a matrixed environment.
Strong organizational, time management and attention to detail.
Excellent written and communication skills.
Expert in use of Microsoft Products including Word, PowerPoint and Excel
Experience with remote training using meeting tools such as NetMeeting, Webex, LiveMeeting, and Zoom Conferencing.
General Job Information
Title
Education & Outreach Senior Training Program Specialist
Grade
23
Work Experience - Required
Instructional Design, Training
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$53,125
Salary Maximum:
$84,995
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.