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Become A Senior Travel Consultant

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Working As A Senior Travel Consultant

  • Performing for or Working Directly with the Public
  • Getting Information
  • Interacting With Computers
  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • $44,170

    Average Salary

What Does A Senior Travel Consultant Do At BCD Travel

* Handling incoming requests:
* Expertly use the appropriate BCD Travel tools and systems to complete requests
* Search and confirm travel reservations for the customer
* Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
* Provide travel offers and general travel advice to travelers
* Responds to requests accurately and completely
* Excellent knowledge and application of travel supplier rules
* Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
* Provides the customer with the required industry information, such as low fares, exchange costs and penalties
* Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
* Supports BCD Travel and client driven initiatives
* Problem Solving:
* Appropriately responds and resolves customers inquiries
* Anticipates and provides assistance on potential challenges that may arise for the customer
* Performs follow-up as needed and within the time frame promised to the customer
* Proactively provides feedback to management to avoid future customer issues
* Accurately processes the complaint (BCD Travel systems and processes and procedures)
* Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
* Quality:
* Consistently exceeds individual and team goals
* Effectively uses the telephone systems
* Completes reservations with minimal errors
* Consistently follows BCD Travel call/email guidelines
* Adheres to BCD Travel policies and procedures to maintain quality control
* Provides the customer a full recap of the confirmed itinerary
* Service Excellence:
* Responds to the customer promptly
* Provides the customer his/her undivided attention
* Listens and captures information from the customer
* Responds appropriately
* Asks questions targeted to encourage complete responses
* Creates rapport with the customer
* Matches the customer's tone and pace
* Keeps the interaction moving forward
* Offers suggestions to the customer and anticipates needs
* Is mindful of the client service level agreement in all transactions
* Teamwork:
* Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
* Volunteers for additional tasks
* Actively supports other team members within and across teams
* Communication:
* Uses positive language and word choices to avoid negative customer reactions
* Matches the customer's tone and pace
* Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions
* Uses correct grammar in interactions

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How To Become A Senior Travel Consultant

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Education

Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, a few colleges offer degrees in travel and tourism.

Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.

The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.

The International Air Transport Association (IATA) offers the Travel and Tourism Professional (TTP) designation, which requires varying degrees of experience depending on the achieved education level. The designation remains valid for 2 years and requires continuing education credits. 

The Cruise Lines International Association (CLIA) offers three levels of certification: Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.

Important Qualities

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

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Senior Travel Consultant jobs

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Senior Travel Consultant Demographics

Gender

  • Female

    77.0%
  • Male

    22.1%
  • Unknown

    0.9%

Ethnicity

  • White

    80.6%
  • Asian

    8.2%
  • Hispanic or Latino

    8.0%
  • Unknown

    2.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    37.0%
  • German

    14.8%
  • French

    14.8%
  • Portuguese

    7.4%
  • Hawaiian

    3.7%
  • Hebrew

    3.7%
  • Japanese

    3.7%
  • Armenian

    3.7%
  • Polish

    3.7%
  • Arabic

    3.7%
  • Italian

    3.7%
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Senior Travel Consultant

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Senior Travel Consultant Education

Senior Travel Consultant

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Top Skills for A Senior Travel Consultant

CarRentalsCustomerServiceIssuesAirlineReservationsInternationalTravelArrangementsHotelReservationsLeisureTravelVIPSabreGDSGroundTransportationEmergencyGroupTravelWorldspanCorporateTravelPolicyArcInternationalReservationsTravelServicesCorporateAccountsHighVolumeTravelReservationsAirTravel

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Top Senior Travel Consultant Skills

  1. Car Rentals
  2. Customer Service Issues
  3. Airline Reservations
You can check out examples of real life uses of top skills on resumes here:
  • Book domestic and international reservations for air travel, rail tickets, hotel and car rentals.
  • Handle international ticketing and commissions as well as domestic customer service issues.
  • Design complex international travel arrangements for CEO and clients of $100M+ agency
  • Travel, Transportation and Tourism Responsibilities included booking air, car and hotel reservations for traveling healthcare professionals.
  • Lead Leisure Travel Agent for Nashua Branch of AAA Northern New England.

Top Senior Travel Consultant Employers

Senior Travel Consultant Videos

Travel Agent Jobs - How to Become a Travel Agent - Home Based Travel Agent

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