Senior vice president jobs in Idaho

Salary Description $170,000 - $200,000 / Annually and 50% MIP

This opportunity is on-site in the following states: Idaho and Utah Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with proven results in building and leading exceptional teams and has a passion for the senior living industry. Join us in making an impact and shaping the future of senior care! About the Opportunity: The CEO-in-Training (CIT) Program is designed to prepare outstanding leaders for an opportunity to run one of our assisted living, independent living, or memory care communities. This salaried, full-time training program typically lasts 3-6 months, depending on your background and experience. CITs may advance to lead one of our thriving communities or future acquisition, with continued mentorship and operational support from experienced partners. As a CIT, you will gain hands-on practical experience in operations, clinical care, and business management under the guidance of an experienced Executive Director/CEO. The program offers mentorship, cross-functional training, and real responsibility in a dynamic environment. You'll learn to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business models that power Pennant's success. Key Responsibilities: Engage in immersive, on-the-job training across operational, care, and administrative functions Shadow department heads and front-line staff to understand the day-to-day rhythm of community life Take the lead on real-time projects and contribute to meaningful improvements within your host community Study relevant state regulations and best practices in senior living operations Align leadership and interpersonal skills with Pinnacle's core values and mission Qualifications: Minimum Requirements: 3-5 years of leadership experience in any industry Proven success in building and leading high-performing teams Ability to inspire, set vision, and deliver measurable results Must obtain any required state licensing during their CIT program (varies by state) Open to relocation based on available opportunities Preferred Qualifications: Bachelor's degree (MBA, MHA, or related field a plus) Experience in operations, financial management or business development Entrepreneurial mindset and a heart for service About Us: Pinnacle Senior Living, a portfolio company of The Pennant Group (NASDAQ: PNTG), is redefining the senior living experience with a commitment to personalized care, vibrant communities, and empowered local leadership. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care. We are guided by the core values that shape Pennant's unique culture: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership These principles drive us to create communities where residents and employees alike can grow, thrive, and feel at home. #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************

Our client is a Botswana-based financial services provider that has been offering loan solutions since 2012. With a strong focus on accessibility and customer convenience, they have established a network of over 35 branches and kiosks strategically located across the country. Their mission is to ensure that individuals can easily access the financial support they need, making them a trusted and reliable partner within the local community. Role Overview The CEO would be responsible for leading and overseeing the overall strategic direction, financial performance, and operational excellence of the company. The CEO will ensure the successful execution of the company's vision and mission in the mobile money industry, driving financial inclusion, customer satisfaction, regulatory compliance, and sustainable growth. This role requires a dynamic leader with a strong background in financial services, fintech, mobile payments, and digital transformation and a hands-on approach. Job type: Full time/ Permanent Workplace: On-site Location: Botswana Relocation to Botswana is a must Requirements Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field; MBA or relevant postgraduate degree preferred. Minimum of 5-8 years of executive leadership experience in fintech, banking, telecommunications, or mobile financial services. Proven track record of leading a high-growth business, scaling mobile money operations, and driving digital financial inclusion. Strong understanding of financial regulations, AML/KYC requirements, and risk management principles. Experience in strategic partnerships, investor relations, and stakeholder management. Excellent leadership, communication, and negotiation skills. Strong analytical skills with the ability to interpret financial reports, market trends, and business performance metrics. Experience working with regulators, policymakers, and industry associations in the financial services and fintech sectors. Strategic thinking and problem-solving skills. Strong leadership and team-building capabilities. Excellent financial acumen and business judgment. Strong negotiation and stakeholder management skills. Ability to drive innovation and adapt to emerging financial technologies. Effective decision-making under uncertainty and complex business environments. Responsibilities Strategic Leadership & Business Growth: Develop and implement the company's long-term vision, mission, and strategic plan to ensure business growth and sustainability. Identify new market opportunities, partnerships, and revenue streams to expand the company's footprint and enhance financial inclusion. Spearhead innovation in mobile money solutions, ensuring alignment with emerging financial technologies and customer needs. Drive expansion strategies including partnerships with banks, telecom operators, merchants, and other financial institutions. Establish and maintain strong relationships with key stakeholders, including investors, regulatory bodies, financial institutions, and technology partners. Financial Performance & Risk Management: Oversee financial management and performance, ensuring profitability, revenue growth, and operational efficiency. Develop and execute financial plans, budgets, and forecasts to achieve business objectives. Implement robust risk management policies and compliance frameworks to mitigate financial and operational risks. Ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Operational Excellence & Technology Innovation: Oversee the development and deployment of innovative mobile money services that improve accessibility, affordability, and usability. Drive operational efficiency and digital transformation to enhance customer experience and business scalability. Lead product development initiatives to introduce new payment solutions, remittances, merchant services, and other fintech innovations. Ensure cybersecurity measures and data protection policies are in place to safeguard customer information and transactions. Leadership & Team Management: Build and lead a high-performing executive team, fostering a culture of collaboration, accountability, and continuous improvement. Provide strategic guidance and mentorship to senior management and employees to enhance productivity and engagement. Champion diversity, equity, and inclusion within the organisation to create a dynamic and inclusive workplace. Align team objectives with overall company goals to drive efficiency and high performance. Regulatory & Compliance Oversight: Ensure the company operates within legal and regulatory frameworks governing mobile money and financial services. Liaise with regulatory authorities and government agencies to advocate for favorable policies and industry best practices. Maintain transparency and corporate governance standards, ensuring compliance with financial and fintech industry regulations. Benefits Competitive executive salary with performance-based incentives. Executive perks, travel allowances, and professional development opportunities. Opportunity to lead a high-impact organisation driving financial inclusion and economic empowerment.

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role is responsible for the design, implementation, and maintenance of the monitoring solutions that ensure the reliability, performance, and security of our systems and applications. This role is an expert in observability tools, log analysis, and performance monitoring that is used to provide insights and improve system resilience. Essential Job Functions: + Develop, implement, and maintain monitoring and observability solutions across our cloud environments. + Setting up monitoring systems with meticulous attention to detail and analyzing data to ensure accuracy and reliability. + Design dashboards, alerts, and automated responses to detect and resolve performance bottlenecks, outages, and security threats. + Collaborate with DevOps, SRE, and software development teams to integrate observability best practices into CI/CD pipelines. + Optimize logging, tracing, and metrics collections to improve visibility and troubleshooting capabilities. + Implement anomaly detection and predictive analytics to proactively prevent incidents. + Develop and maintain documentation, best practices, and training materials for observability tools and processes. + Within the context of the monitoring program, tune alerting and escalations to reduce false positives and non-actionable alerting and to escalate high-impact issues. + Collaborate with other professionals to map out a long-term vision and champion it through to fruition. + Stay up to date with the latest trends and tools in observability and monitoring; evaluate for potential adoption. + Other tasks as assigned by manager. Qualifications/ Requirements: + Bachelor's degree in computer science, information systems, or a related technical field or equivalent combination of education and experience + Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent + Must have experience and Proficiency in Monitoring Tools: CloudWatch/AWS XRay and synthetic monitoring tools to monitor system performance and health. + Understanding of Observability Concepts: Knowledge of the "three pillars of observability;" - metrics, logs, and traces - and how to use them to gain insights into system behavior. + Data Analysis and Visualization: Ability to analyze telemetry data and create visualizations to identify trends and anomalies. + Programming Skills: Proficiency in scripting languages: Python, Bash, or PowerShell for automation and custom monitoring solutions. + Experience with Cloud Platforms cloud services (AWS) and their monitoring tools. + Experience in working with DevOps and agile methodologies. + Proficient in developing and maintaining technical documentation, runbooks, and procedures. + Knowledge of ITIL concepts and principles. + Strong analytical skills and ability to troubleshoot and resolve complex issues. + Strong written and verbal communication; ability to communicate technical information effectively to both technical and non-technical stakeholders. + Demonstrated ability to work closely with development, operations, and security teams to ensure comprehensive observability coverage. + Meticulous in setting up monitoring systems and analyzing data to ensure accuracy and reliability. \#LI-AS1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $110,000.00 - $170,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************

Community Modular is on a mission to solve America's affordable housing crisis and empower underserved communities. We deliver innovative steel-framed, energy-efficient modular solutions for affordable housing developers, including multifamily, single family and emergency housing. Community Modular is B-Corp Certified and headquartered in Boise, Idaho with a burgeoning manufacturing joint-venture in Northern California. As CEO of Community Modular, you'll be joining a forward-thinking team that's reshaping the affordable and emergency housing landscape. Our projects have a long-lasting impact on communities, providing homes to people in need. Our team has a successful track record delivering projects with developers, contractors and communities, and we're constantly innovating on what's possible in volumetric modular construction. The company is navigating a strategic turnaround and is seeking a mission-driven and transformational CEO to lead the company into its next chapter. Critical path objectives include: Developing the company's updated strategic roadmap to scale from initial revenue to $10M Securing a first new (and substantial) development contract and delivery the project on-time and on/under-budget Building out a pipeline of executed contracts and throughput of active work Activating the Northern California modular manufacturing facilities with our partners Requirements You are a great fit for this position if you have… A vision and passion for solving the affordable housing crisis via volumetric modular construction. Deep experience in affordable, emergency and/or multi-family development (ideally in Northern California and surrounding areas). Hands-on leadership or executive experience in commercial-scale manufacturing, with direct exposure to volumetric modular construction, prefabricated housing, and/or panelized construction. Strong acumen in partnerships management, sales & business development, and contract negotiations. The ability to create a culture of trust, empowerment, accountability and collaboration across all stakeholders (employees, strategic partners, customers). Developed and executed a strategic turnaround plan to rapidly improve business performance and drive short and long-term results. Our ideal candidate is willing to relocate - or travel frequently to - Boise, Idaho. Benefits Compensation for this role will depend on candidate background, seniority, and overall experience, but will include some combination of base salary, performance bonus, and equity participation.

Dodge Construction Network( Dodge) isseeking a world-class VP, Demand Generation, to own the strategy and execution of our full-funnel growth engine-serving both SMB and Enterprise segments. Reporting to the Chief Marketing Officer and partnering closely with commercial leaders, this role will be accountable for scaling our existing demand engine to accelerate pipeline and ARR growth. You willdrive engagementwith accounts not yet in market, capture existing demand, and deliver high-impact programs that convert demand into pipeline and revenue. You'll lead channels including paid search, paid social, SEO, events, and account-based marketing (ABM) programs-partnering closely with Sales, SDR/BDR,RevOpsand Marketing to ensure we deliver measurable, scalable results. This is a senior leadership role for a data-driven, operational marketing leader who knows what great looks like-and has built, scaled and optimized to deliver step-level growth. **_Preferred Location_** This is a remote, home-office based role and candidates located in the continental United States will be considered. **_Travel Requirements_** Some travel is expected for this role. **_Essential Functions_** **Full-Funnel Growth & Performance** + Define and lead the end-to-end performance marketing strategy aligned to revenue, ARR and pipeline goals for both SMB and Enterprise segments + Own and optimize the full funnel-from awareness and engagement through demand capture to conversion and expansion + Collaborate cross-functionally with Sales, SDR/BDR,RevOps, Product and Finance to ensure campaign execution is aligned with funnel goals, revenue outcomes, and attribution + Build and oversee the experimentation framework-constantly testing, iterating and improving channel mix, creative, offers, landing pages and flows **Account-Based Marketing (ABM) Leadership** + Develop and operationalize our target account universe (TAM) including segmentation, tiering (1:1,1:few,1:many), data enrichment, intent signals and account scoring + Design and execute multi-channel account-based plays (digital advertising, paid search, social, targeted events, direct outreach) mapped to buying stage and account engagement + Establish and own metrics for ABM success-account engagement lift, pipeline influence, conversion velocity, deal size, number of engaged target accounts, and ROI by tier + Partner with the SDR/BDR function to create the strategy that ensures account outreach is coordinated, measurable and tied to performance outcomes **Channel Ownership & Optimization** + Lead performance across key channels: paid search (SEM/Google/Bing), paid social (LinkedIn, Facebook, X/Twitter, YouTube), SEO/organic growth, digital and field events, and account-based media. Work closely w/ SDR/BDR organization to ensureall ofthe above is coordinated. + Ensure integration and alignment between brand, product and performance marketing efforts for cohesive messaging and conversion + Oversee landing page optimization, conversion rate optimization (CRO), funnel analytics, and paid media execution with rigorous tracking and reporting **Team Leadership & Operations** + Build, mentor and scale a high-performing in-house marketing operations/analytics team and channel specialists + Identify and implement the tech stack required to deliver against the vision, from conversion rate optimization to data enrichment to AI-driven campaign management at scale + Set up clear KPIs, dashboards and reporting frameworks-ensuring transparency up, down and across the business + Develop and implement an attribution process to ensure robust understanding of key contributors to funnel outcomes + Manage agency and vendor relationships as required, ensuring high ROI and performance accountability + Foster a culture of accountability, continuous improvement, experimentation, and data-driven decision-making **_Education Requirement_** Bachelor's degree in Marketing, Business, or related field (MBA preferred). **_Required Experience, Knowledge and Skills_** + 12+ years of progressive marketing experience, with at least 5+ years in senior leadership roles overseeing demand generation, preferably also leading an SDR inbound & outbound team + You've built or scaled a world-class demand generation and ABM engine in a B2B technology/SaaS environment-owned full funnel from top of funnel to closed revenue + You can point to quantifiable benchmarks: e.g., engagement lift of target accounts (+X %), pipeline influenced growth year-over-year (+Y %), paid channel conversion improvements, CAC reduction or LTV increase + You are fluent in marketing tech stacks (e.g., Salesforce, Marketo/HubSpot, 6sense/Demandbase, LinkedIn Ads, Google Ads, Drift/Qualified) and know how to translate data into action + You bring operational rigor and strategic vision in equal measure-you create scalable playbooks, not one-off campaigns + Inspirational leader with a track record of building high-performance teams and influencing cross-functional stakeholders at the executive level **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge isthe catalyst for modern construction. **_Salary Disclosure_** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-CS1 \#DE-Remote \#DE-1134-2025

You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Commercial Banker is for you. As a Commercial Banker within the Middle Market Banking team, your role is to be the focal point of client acquisition and ongoing relationships; Bankers work both independently and as part of a team to introduce our comprehensive solutions to clients. As a Banker, you are responsible for growing and retaining profitable relationships within the Middle Market and Specialized Industries target space. Our Bankers are required to have deep working knowledge of our solutions including, but not limited to: Credit, Treasury Services, International Banking, Syndicated Finance, Commercial Card and Chase Paymentech Solutions. Our strongest Bankers have a methodical approach to the market activity and prospecting. We deliver locally and therefore our ideal candidate has deep local connections and market knowledge. Job Responsibilities Champion a culture of innovation and a customer centric mindset Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies Required Qualifications, Capabilities and Skills Five plus years direct lending or credit support related experience with a focus on business relationships Understanding of Commercial Banking products and services Ability to collaborate with internal partners and resources Demonstrated experience of meeting or exceeding sales goals Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners FINRA Series 79, 63 and Securities Industry Essentials licenses required or must obtain within 180 days of hire Preferred Qualifications, Capabilities and Skills Bachelor's degree and formal credit training preferred Sales management, business development skills, proficiency in building and maintaining positive client relationships Strong creative solution, problem solving abilities, flexible to changing business priorities and ability to multitask Excellent business judgment, strategic thinking, self-directed, proactive and creative

Company Details Berkley North Pacific is rooted in the Pacific Northwest offering personalized commercial insurance solutions through collaborative efforts for ultimate customer experience. We do this by empowering our people and being 100% customer obsessed. Additionally, we offer the reassurance to our customers that their insurance investment is sound, as we are backed by the resources of a Fortune 500 company, W. R. Berkley Corporation. At BNP we believe in our core values of Integrity, Ownership, Collaboration, and Innovation. We recognize our employees for their outstanding performance in establishing a workplace where employees can thrive, enjoy their work, and help our company grow. This role will be based in our Meridian, ID office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID Responsibilities Become a key player in our dynamic team as the VP, Chief Actuary Officer. In this role, you'll report to the BNP President, provide strategic direction and leadership to the Actuarial Function while partnering with the BNP's Senior Leadership team. You'll benefit from sharing best practices with your fellow Actuarial Officers from the other 65 Berkley operating units and home office. We'll trust you to develop and execute strategic plans that drive our business objectives. Your business acumen coupled with your ability to pivot from the tactical to strategic delivery of Pricing, Reserving, and Analytics will be crucial to our success. What You Can Expect as a C-Suite Leader: Innovative Culture: Thrive in a nimble, flat organization where innovation and teamwork are at the core. Growth Mindset: Opportunities to tackle challenging and meaningful projects for continuous learning and development. You'll work with supportive colleagues and leaders who are committed to investing in talent. Successful history: Strong industry reputation, market presence, financial stability anchored in ethical standards, integrity and professionalism. Impactful Change: Leverage your expertise to drive meaningful change and make a significant impact on the company's success. Technological Innovation: Access to evolving advanced tools and technologies, such as AI, machine learning, and data analytics. Comprehensive Benefits: Benefit from competitive compensation, paid time off, healthy work-life balance and comprehensive wellness programs. Enjoy an employer-funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance, and professional continuing education. We'll count on you for: Entrepreneurial Leadership: Lead the actuarial component of the company's planning processes. Provide insights into company, economic, and marketplace trends. Lead the vision, growth, and implementation of advanced analytics. Innovate and improve actuarial and analytics capabilities; adapt and develop rating methodologies for competitive advantage. Strategic Mindset: Develop and offer strategic direction for the company. Lead the actuarial component of the company's planning processes. Identify growth segments and propose corrective actions for underperforming segments. Collaboration and Partnership: Partner closely with BNP's Underwriting, Claims and Finance teams. Collaborate across the enterprise with W.R. Berkley Actuaries and Analytics teams to advance company capabilities. Proactively seek out competitive market analytics and position reviews to inform business decisions. Participate in enterprise risk management initiatives. Talent Development: Lead a small high-performing Actuarial Team, providing direction, mentorship, and evaluation. Develop talent, motivate, and inspire through frequent and specific feedback. Measure results and reward achievement. Maintain compliance with actuarial policies and standards. Lead Through Change: Perform advanced analytics and modeling techniques using tools like SAS, R, Pretium, Emblem, and stochastic simulation techniques. Identify, retrieve, and prepare data for actuarial analysis using SQL, Essbase, and other data sources. Prepare loss and expense reserves estimates. Lead rate reviews, ratemaking, and actuarial indications. Implement advanced analytics for improved accuracy and efficiency; support the development of Tableau reporting and analytical tools/models. Qualifications What you need to have: Bachelor's degree; or 15 years related experience or training; or equivalent combination of education and experience. Fellow of the Casualty Actuarial Society (FCAS) with a commitment to continuing education. Success managing teams and implementing strategic vision. Strong problem analysis and resolution skills. Excellent interpersonal and communication skills. Proficiency in Microsoft Office, Excel, and basic SQL. Knowledge of actuarial or analytics software such as Arius, R, Python, and Tableau. What Makes You Stand Out: Ability to attract, coach, and develop talent. Effective leadership and project management skills. Strong customer orientation. Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment Sponsorship Details Sponsorship not Offered for this Role

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $262,900.00 - $404,200.00 **Target Openings** 1 **What Is the Opportunity?** Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals. **What Will You Do?** + Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally. + This position will oversee the following key areas: + Medical Claim Product Research, Strategy and Innovation: + Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues. + Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry. + Partner with stakeholders to develop and design projects and proofs of concept to improve business results. + Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate. + Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends. + Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level. + May provide input and support medical vendor strategies including vendor selection, negotiation and contracting. + Medical Direction and Oversight: + Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies. + Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities. + Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly. + Interpret regulations, statutes and guidelines to establish medical policies as necessary. + Provide input into the investigation of new technology and the application for improving business process and increasing productivity. + Claim Practices & Support: + Provide Medical guidance, support and direction as needed to the Claim Field organization. + Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends. + Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results. + Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance + Strong background in Occupational Medicine + Background in pain management or orthopedics a plus + Understanding of the psychological factors in achieving optimal medical outcomes a plus + Experience leading major projects or transformational initiatives from inception through implementation + Management experience preferred + Proven ability to work in a team environment and collaborate on innovative projects + Demonstrated thought leadership + Strong research and project management skills + Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations + Ability to communicate complex issues and connect with all levels of the organization + Direct and/or indirect leadership skills + Financial management and analysis skills **What is a Must Have?** + Licensed MD + 5 years clinical and utilization management experience + Certified by the American Board of Medical Specialties **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Description & Requirements The Vice President, Enterprise Architect serves as the senior leader responsible for the design, governance, and optimization of the Maximus enterprise architecture - the missions, functions, processes, people and systems (spanning Salesforce, ServiceNow, Smartsheet, and related platforms) that serve as our foundation.This executive role bridges mission systems engineering, enterprise architecture, and compliance-driven modernization, ensuring secure, scalable, and future-ready solutions that align with federal and defense regulatory frameworks (FedRAMP, CMMC, NIST 800-53, HIPAA, GDPR, SOX). The VP leads the strategic unification of enterprise applications, data flows, and identity security fabric to enable digital transformation across Maximus' federal, state, and global portfolios. This includes aligning platforms to business outcomes, integrating cross-domain data, and embedding governance guardrails for confidentiality, integrity, and availability-core tenets of enterprise architecture. Essential Duties and Responsibilities:• - Lead the enterprise architecture practice, defining design standards, integrations, and interoperability across Salesforce, ServiceNow, Smartsheet, and future SaaS platforms. - Chair the Enterprise Architecture Review Board (EARB) to ensure consistency, compliance, and traceability. Establish standards for documentation, data lineage, and system interfaces. - Design secure, automated data flows across enterprise systems using APIs, middleware, and data fabrics. Implement encryption, masking, audit logging, and RBAC/ABAC controls. - Partner with Cybersecurity and Audit teams to embed NIST, CMMC, and FedRAMP requirements into change management and CI/CD processes. - Lead modernization initiatives aligning enterprise systems with mission outcomes using agile and model-based architecture practices. - Collaborate with senior leaders across operations, finance, and technology to translate strategic goals into executable architecture roadmaps. - Develop AI-ready architecture patterns to support secure integration of automation and agentic AI solutions. • Lead the enterprise architecture practice, defining design standards, integrations, and interoperability across Salesforce, ServiceNow, Smartsheet, and future SaaS platforms. • Chair the Enterprise Architecture Review Board (EARB) to ensure consistency, compliance, and traceability. Establish standards for documentation, data lineage, and system interfaces. • Design secure, automated data flows across enterprise systems using APIs, middleware, and data fabrics. Implement encryption, masking, audit logging, and RBAC/ABAC controls. • Partner with Cybersecurity and Audit teams to embed NIST, CMMC, and FedRAMP requirements into change management and CI/CD processes. • Lead modernization initiatives aligning enterprise systems with mission outcomes using agile and model-based architecture practices. • Collaborate with senior leaders across operations, finance, and technology to translate strategic goals into executable architecture roadmaps. • Develop AI-ready architecture patterns to support secure integration of automation and agentic AI solutions. Minimum Requirements - Active or Eligible Top-Secret Clearance preferred - Familiarity with DoD, IC, and Federal mission systems environments highly valued. - 15+ years of progressive enterprise architecture, IT, and systems engineering experience with documented portfolio of success - Bachelor's or Master's degree in Information Systems, Computer Science, or Systems Engineering. - Expertise in DoDAF and FEAF frameworks, enterprise architecture policy, and mission-aligned design. - Proven record modernizing and integrating large-scale applications and data systems across federal and defense agencies. - Strong command of cloud and hybrid architectures, API integrations, and zero-trust security principles. - Skilled communicator and leader, adept at translating complex technical concepts into clear business strategy. - Trusted change agent recognized for ethical leadership, innovation, and consistent performance under pressure. • Active or Eligible Top-Secret Clearance preferred • Familiarity with DoD, IC, and Federal mission systems environments highly valued. • 20+ years of progressive enterprise architecture, IT, and systems engineering experience with documented portfolio of success • Bachelor's or Master's degree in Information Systems, Computer Science, or Systems Engineering. • Expertise in DoDAF and FEAF frameworks, enterprise architecture policy, and mission-aligned design. • Proven record modernizing and integrating large-scale applications and data systems across federal and defense agencies. • Strong command of cloud and hybrid architectures, API integrations, and zero-trust security principles. • Skilled communicator and leader, adept at translating complex technical concepts into clear business strategy. • Trusted change agent recognized for ethical leadership, innovation, and consistent performance under pressure. #Techjobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 250,000.00 Maximum Salary $ 290,000.00

Job DescriptionDescription: Company: Cogo Capital EDUCATE - LOAN - INVEST We get more of what we want by helping others get more of what they want. The Opportunity: Cogo Capital is a national real estate investment, lending, and education company and one of the nation's leading providers of capital, fund opportunities, and education for real estate investors. We are a rapidly growing company offering beneficial investment mortgage products and services to borrowers on a national scale. The Managing Director of Cogo Capital will have full P&L accountability and complete responsibility for the growth, profitability, and strategic direction of the lending division. This executive will oversee sales, operations, and capital markets, ensuring the organization is well-capitalized, scalable, and positioned for significant market expansion. This leader will be directly responsible for building and leading a high-performance team, scaling loan originations (from $40M to $100M+ annually), and securing funding sources to support aggressive growth. The ideal candidate has a proven track record of managing alternative lending businesses at scale, optimizing capital structures, and driving enterprise value through operational excellence and innovative growth strategies. Relocation assistance is available for strong candidates looking to move to Coeur d'Alene. WHAT YOU'LL DO: Division Leadership & Growth Lead all aspects of Cogo Capital's business strategy, operations, and financial performance, reporting directly to ownership. Own P&L and deliver consistent revenue growth, profitability, and risk management. Drive production goals, positioning Cogo Capital as a market leader in private lending. Sales & Business Development Build and lead a world-class sales team to drive originations and market share. Identify and capitalize on emerging markets, partnerships, and distribution channels. Ensure a borrower-first culture while achieving aggressive revenue targets. Operations Excellence Oversee all operational processes, underwriting, and compliance. Implement scalable systems, technology, and workflows to ensure efficiency, transparency, and best-in-class borrower experience. Lead continuous process improvement initiatives to reduce cost, increase throughput, and improve margins. Capital Markets & Funding Strategy Lead all capital markets activities, including sourcing, negotiating, and managing warehouse lines, credit facilities, securitization strategies, and institutional funding partnerships. Build a diversified capital base to support rapid growth and ensure competitive pricing and liquidity. Partner with the CFO to manage capital structure, optimize leverage, and forecast funding needs to match growth targets. Risk & Compliance Oversight Establish a disciplined credit culture with strong underwriting standards and regulatory compliance. Drive portfolio performance with low delinquency rates, effective risk controls, and transparent reporting. Technology & Innovation Champion data-driven decision-making and technology adoption to optimize operations and customer experience. Implement tech-forward strategies that enable scalability and competitive differentiation. Strategic Leadership Serve as a member of the Steering Committee, actively collaborating with division heads to drive enterprise-wide growth and profitability. Provide strategic leadership and reporting to ownership, ensuring alignment with overall corporate objectives. Team & Culture Leadership Recruit, mentor, and retain top talent across sales, operations, and capital markets. Build a culture of accountability, innovation, and growth, with clear KPIs and performance metrics. WHAT YOU'LL NEED: 7+ years of leadership experience in private lending, business-purpose lending, or mortgage banking. Demonstrated success in scaling originations, managing P&L, and leading both operations and sales teams. Proven experience raising and managing institutional capital and building capital markets relationships. Strong understanding of alternative mortgage lending products, regulations, compliance, and risk management. Deep industry network among lenders, capital providers, and institutional partners. Strong track record of innovation, business development, and scaling lending businesses at a similar or larger scale. Excellent leadership, negotiation, and communication skills with an ability to inspire and hold teams accountable. IT'S GREAT IF YOU HAVE: Experience securing 8- or 9-figure facilities and negotiating term sheets with institutional partners. Hands-on success integrating LOS/CRM/BI tech stacks and automation at scale. Network among lenders, brokers, RIAs, and institutional buyers. Prior leadership of multi-site or remote teams. MBA, CFA, or comparable advanced credential (helpful, not required). Public-facing presence (panels, media) representing a lending brand. WHY YOU'LL LOVE IT HERE: Competitive Salary + Bonuses & Performance Incentives: Get recognized for your impact. Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains - available 24/7 for life's tough moments. PTO + 9 Paid Holidays: Because rest isn't a luxury, it's a necessity. 401(k) + Profit-Sharing Opportunities: Build a future you're proud of. Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!). Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts. Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here. Career Growth: Big opportunities, real advancement. Referral Bonus: Bring your friends. Get rewarded. Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it! A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here. At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply. Your potential matters more than perfection. ABOUT COGO NATION: Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships. Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels. Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities; Lake City Servicing, specializing in the management and servicing of real estate-backed assets; and He's The Solution Ministries, a faith-based organization dedicated to personal growth and leadership development. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started! Requirements:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Shift: Monday - Friday 8:00am - 5:00pm Company Job Description/Day to Day Duties: You, as the Vice President of Service Operations will be held responsible to direct the provider operations, government program operations, business process management, claims, customer service call center, and enrollment and billing functions of the company. Essential Duties: • Direct the daily operations of Provider Operations, Government Program Operations, Business Process Management, Claims, Enrollment & Billing, and Member Service functions to ensure cost effective, efficient, and member centric service. • Ensure the fair, accurate, consistent and timely processing of claims in compliance with member policies, provider contracts, and government regulations. • Ensure BCI maintains current and accurate Provider File information. • Ensure accurate enrollment of members and timely distribution of membership cards. Ensure premiums are billed and membership is reconciled and premium payments received before releasing claims for payment. Ensure Group Administrators and/or Individuals are contacted in order to collect past due premiums. Ensure that questions regarding membership status and billings are answered accurately and in a timely manner. • Ensure Provider and Customer inquiries regarding claims status, benefits, and eligibility are answered accurately, timely, and in a manner that reflect excellent customer service. Ensure Provider inquiries for Medicare Advantage Providers are answered accurately, timely, and in a manner that reflects excellent customer service and consistent with Medicare regulations. • Responsible for the maintenance of system of clinical rules and edits necessary to protect policy holders against improper billing practices. • Provide oversight for provider network management activities related to provider information management, credentialing, risk score optimization, and provider appeals. • Develop and implement business plans assuring the delivery of cost-effective high quality medical and administrative services for Medicare and Medicaid members. Ensure revenue management and reconciliation systems that contribute to profitability and ensure compliance with governmental regulations. • Provide support for effective corporate-wide operations by participating as a member of the Executive Staff. • Ensure the highest quality of service is provided in an efficient manner by conforming to and complying with the goals and objectives of the company. • Perform other duties as requested by the Executive Vice President Healthcare Operations & IT. Management Accountabilities: • Establish division objectives that support corporate goals and produce regular status reports. • Prepare an operating budget that reflects the forecasted needs of the department and control expenditures to assure adherence to approved budgets. Manage expenses not to exceed the budget • Ensure effective workflows, maximize system efficiencies, monitor quality performance measures and confirm appropriate completion of work assignments. Make recommendations for change as appropriate. • Approve personnel actions such as hiring, disciplinary, termination and/or salary recommendations. • Participate in training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals. • Promote teamwork, discussion, and cooperation among staff and other departments. Ensure timely communication and sharing of information with team members. • Work with staff to resolve work-related issues and concerns. Promote a respectful and diverse workplace. • Develop and maintain departmental policies and procedures. Qualifications Minimum Education/Licensures/Qualifications: • 10+ years in health insurance industry • 5+ years management experience • Bachelor's Degree in Business or Health Insurance Related Field Preferred Qualifications: • Master's in Business Administration or Health Insurance related field VP of Service Operations/Provider Operations/Government Program Operations/Business Process/Revenue Management for a Healthplan/Managed Care Organization/Medical Group Additional Information Interested in hearing more about this great opportunity? Please click Apply or call Gemma Halton at (407) 478-0332 ext. 153

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. We believe cultivating a culture that embraces collaboration, creativity, and learning sets us up for success. You will be expected to participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you. **PagerDuty's Vision for Architecture** We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability. **How You Impact Our Vision:** + Lead technology strategy that influences across multiple products, teams, and geographies + Driving and promoting reliability engineering strategy and best practices + Lead design reviews to ensure scalable and reliable systems + Stay close to technology with a hands on approach + Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together + Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence + Act as coach and mentor to our Staff+ engineers + Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes + Bring a pragmatic approach to technology driven decisions and investments + Ability to participate quickly in teams at both architecture design and implementation **Requirements:** + Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments + Strong leadership skills that showcases by leading through influence across functional and organization boundaries + Experience in driving architecture throughout a product portfolio across a diverse technology organization + Experience in establishing, driving, standardizing reliability engineering practices + Excellent communications skills to engage with both business and technical audiences + Proven track record of innovative, creative, and results driven outcomes + Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps + Experience with cloud platforms (e.g., AWS, Azure, or GCP) + Experience working with team members across various geographies + Experience in evaluating talent and products in mergers and acquisitions **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

About the role: The VP of Clinical Services oversees all providers within our clinical medical programs, ensuring accessibility, maintaining high-quality clinical standards, and creating a culture of support. They are accountable for mentoring and supporting all clinical medical staff within their assigned departments while fostering collaborative connections throughout the organization and community. The position includes direct patient care. Why You Should Join our Dynamic Healthcare Team: Passionate Purpose: We're committed to enhancing lives, every day. Unmatched Support: We are committed to a fun and supportive team environment. Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance. Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings. Exceptional Rewards: Competitive pay, and benefits Benefits: Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees. Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost). Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance. Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members. Requirements The Minimum Qualifications • Master's degree or higher from an accredited university or college in a relevant field. • Current Idaho clinical licensure of MD/DO/PA/NP • Must hold current Board Approved Clinical Supervisor designation, if applicable to the licensure type. • Minimum of five (5) years of progressive experience in program development. • Minimum of five (5) years in a leadership or administrative role with increasing responsibilities. • Demonstrated experience working in a multidisciplinary or integrated care setting. • Experience in a Federally Qualified Health Center (FQHC) is preferred. Your Essential Duties: • Oversees and directs the interventions of clinical program staff to achieve the best possible outcomes for clients. • Ensures Heritage Health is compliant with the community health center clinical requirements as defined by HRSA and internal policy for the behavioral health programs. • Ensure compliance with applicable federal, state, and organizational regulations and standards. • Assist in development and execution of staffing plans to ensure adequate client access to services. • Maintains competency and proficiency in current Electronic Health Record (EHR). • Meets regularly with dyad partner (VP of Operations) and relevant executives to ensure all clinical requirements, organizational goals, and staff supports are in place. • Responsible for establishing an environment and culture aligned with the organization's mission, vision, values, programs, and initiatives. This involves cultivating and nurturing collaborative relationships across the organization. • Direct patient care requirement of 50% FT Leads coordination and representation of program endeavors, establishing strong ties and agreements with the leadership team, other service lines/departments, external community, payors, educational institutions, and government entities. • Contributes to the development of and adherence to program and organizational budget and fiscal responsibility. • Travel is required due to business needs. • Regular and predictable attendance is an essential function of this position. • Performs miscellaneous job-related duties as assigned. Your Essential Leadership Duties • Serves as a clinical resource for staff, and formally train and coach staff with a focus on professional development. • Accountable for collaborating with Human Resources on hiring, facilitating support staff and clinician development and training, as well as manage motivation, disciplinary actions, and staff terminations. • Accountable for fostering an environment and culture that focuses on fulfilling the organization's mission, vision, and values through collaboration. • Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners. • Practices effective communication with active listening, adaptability, empathy, and transparency. • Leads by an example of self-awareness by proactively seeking feedback and modifying behavior accordingly. • Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction. • Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality. Your Additional Duties • Willingness to attend and participate in off-site meetings and/or seminars and travel between program locations. Your Success Factors • Demonstrated working knowledge of patient care using evidence-based practices. • Proficiency in financial management, including budget development, oversight, and cost-control strategies aligned with operational goals. • Proven experience in clinical assessment, diagnosis, treatment planning, and program development. • Adhere to codes of ethics and conduct for licensed discipline. • Awareness and sensitivity to the varied cultural issues and community practices of children, adolescents and adults. • Defined community resource knowledge and ability to use networking skills effectively to gain and maintain program support and partnership. • Ability to effectively engage patients in a therapeutic relationship, when appropriate • Demonstrated ability to effectively lead and mentor direct reports.

The Senior Director, Medical Communications, CNS directs and provides strategic leadership for the global and US scientific communication strategy for the assigned Central Nervous System (CNS) therapeutic area and product portfolio. This includes directing the development and dissemination of all core scientific and medical content (e.g., global slide decks, congress abstracts/presentations, publications, medical information, and medical education materials) to ensure scientific accuracy, consistency, and alignment with the overall CNS Medical Affairs strategy. The role is a key leadership position within the CNS Business Unit (BU) Medical Affairs team, influencing and engaging internal stakeholders, external experts, and the broader scientific community. **** **Key Responsibilities:** **Global Scientific Communication Strategy** + Define, direct, and oversee a comprehensive medical communications strategy and tactical plan for the CNS portfolio aligned to the overall medical strategy + Collaborate with the CNS Medical BU Lead and cross-functional teams (e.g., Global Integrated Evidence & Innovation, Clinical Development, Regulatory, Commercial) to ensure global and US alignment + Shape the scientific narrative for the therapeutic area, ensuring consistency across publications, congresses, and external engagements + Drive innovation in how scientific data is communicated, including digital transformation and real-time engagement models **Content Development Oversight** + Provide executive oversight for and ensure the strategic alignment of all CNS medical affairs communication materials, including but not limited to + Scientific Communications Platform (SCP) + Global Publications Strategy + Global Medical Publications Plan + Core Disease State Deck + Core Field Materials + Medical Publications + Integrated Medical Communications Planning + New Data Reporting + Medical Information Content Generation **Publications Strategy** + Direct strategic vision and ensure execution of the global publication plan for CNS assets, ensuring successful presentation of clinical data at major international congresses and in peer-reviewed journals + Direct agency and vendor relationships to deliver high quality publication deliverables **Congress Planning** + Set strategic priorities for congress participation and direct the planning and execution of Medical Affairs activities at major scientific congresses (e.g., booth content, symposia, internal debriefs) + Ensure coordinated scientific messaging and cross-functional alignment in close collaboration with Medical Excellence & Operations (ME&O) roles **Medical Information Content Generation:** + Oversee the creation, review, and approval of high-quality medical information content, including standard response letters, FAQs, global core content, and scientific response documents. + Ensure all content is scientifically accurate, evidence-based, and compliant with internal policies and external regulatory requirements. + Collaborate cross-functionally with Medical Affairs, Clinical Development, Regulatory, Legal, and Commercial teams to ensure consistency and alignment of messaging across channels. + Drive the development and implementation of content governance frameworks, version control processes, and global-to-local adaptation strategies. + Manage external vendors and medical writing agencies to ensure timely and high-quality content delivery. + Provide leadership and mentorship to a team of medical writers, content strategists, and reviewers, fostering a culture of excellence and continuous improvement. + Monitor and analyze content performance and stakeholder feedback to inform future content strategy and optimization. + Consider technology and AI to support workflow improvement **Cross-Functional Leadership** + Act as a thought leader and senior advisor on core CNS team meetings, aligning communication plans with CNS BU Medical Strategy and influencing enterprise-wide decisions + Partner closely with the US Field Medical Affairs Lead to ensure the field medical team is equipped with scientifically accurate, consistent, and compliant content aligned to US strategy + Support launch readiness for new indications or pipeline assets, including data dissemination and stakeholder education + Ensure all communication activities adhere to relevant company SOPs, GPP (Good Publication Practices), ICMJE guidelines, and global regulatory/legal requirements, establishing governance frameworks to ensure compliance across the function **Qualifications** **Education and Experience:** + Advanced scientific degree is required (PharmD, MD, PhD, or equivalent) with a strong understanding of clinical development and medical science, preferably in Neuroscience or a related CNS field + Minimum of 10 years of experience in Medical Affairs, Medical Communications, or Publication Planning within the pharmaceutical or biotechnology industry + Minimum of 5 years of progressive experience directing, developing, and providing executive leadership to a team of direct reports within a global communications function + Demonstrated track record of defining and directing enterprise-level global and/or US communication strategies for a marketed or late-stage development product, preferably in CNS therapeutic areas + Proven experience in managing complex budgets, directing large-scale initiatives, shaping workforce planning, and managing agency and vendor relationships on a global scale + Previous experience overseeing or leading medical information groups is a plus. **Skills and Competencies:** + Strong leadership and delegation skills, ability to manage performance, and foster a culture of scientific excellence and accountability at the departmental and cross-functional level + Superior skills in translating long-term business and clinical goals into actionable, measurable, and integrated medical communication strategies that influence enterprise-level decision-making + Demonstrated ability to manage multiple complex projects simultaneously, set clear priorities, and direct organizational processes to ensure operational excellence across varied functional responsibilities (publications, content, congress) + Excellent written and verbal communication skills, with the ability to influence and align senior leadership on complex scientific and strategic priorities while engaging cross-functional partners **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $225,490.00 - Maximum $337,180.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Description - External At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary * The Chief Operating Officer (COO) is responsible for the overall operational leadership and direction of hospital services, supporting the strategic goals of the organization. The COO ensures efficient delivery of quality patient care and oversees administrative functions, financial performance, compliance, and alignment with organizational policies. This role partners with the Market CEO and executive leadership team to drive operational excellence, staff engagement, and patient satisfaction. Essential Functions * Lead all operational aspects of the hospital, including clinical and support departments * Implement policies established by the hospital's Governing Body * Partner with the Market CEO in strategic planning and development of organizational objectives * Oversee budget development and financial performance, ensuring alignment with hospital goals * Ensure regulatory compliance with local, state, and federal guidelines, including The Joint Commission * Monitor hospital operations to assess patient population, risk factors, service needs, and efficiency * Supervise finance and business office functions to ensure accurate financial practices * Support department leaders in staffing plans and operational performance * Collaborate with the medical staff, board, and community to meet patient care needs * Attend executive committee, board, and administrative meetings * Serve as the hospital's Privacy Officer, managing privacy-related policies and investigations * Promote compliance, ethical standards, and adherence to the hospital's Code of Conduct * Ensure safe, well-maintained facilities and a positive work environment * Encourage employee engagement and high morale across the organization Knowledge/Skills/Abilities/Expectations * Strong leadership and organizational skills * Strategic thinking and planning capabilities * Knowledge of hospital operations, budgeting, and regulatory compliance * Understanding of cost reporting, profit/loss, and productivity metrics * Excellent interpersonal, communication, and team-building skills * Proficient in Microsoft Office and healthcare-related software * Ability to work effectively with diverse teams and stakeholders * Maintains confidentiality of sensitive information * Frequent sitting, walking, and computer use * Occasional standing, reaching, and lifting up to 20 lbs * Visual and auditory acuity required * Office and hospital campus settings * Occasional exposure to hospital hazards such as noise, environmental conditions, or biohazards * Use of standard PPE when in clinical areas as required Qualifications Education * Bachelor's degree in healthcare administration, business administration, finance, or clinical specialty required * Master's degree in healthcare administration, business administration, or related field preferred Licenses/Certifications * None required Experience * Minimum of 5 years of healthcare administration or management experience, preferably in a hospital setting * Prior experience as COO or CEO in a healthcare organization preferred

Job Description Community Modular is on a mission to solve America's affordable housing crisis and empower underserved communities. We deliver innovative steel-framed, energy-efficient modular solutions for affordable housing developers, including multifamily, single family and emergency housing. Community Modular is B-Corp Certified and headquartered in Boise, Idaho with a burgeoning manufacturing joint-venture in Northern California. As CEO of Community Modular, you'll be joining a forward-thinking team that's reshaping the affordable and emergency housing landscape. Our projects have a long-lasting impact on communities, providing homes to people in need. Our team has a successful track record delivering projects with developers, contractors and communities, and we're constantly innovating on what's possible in volumetric modular construction. The company is navigating a strategic turnaround and is seeking a mission-driven and transformational CEO to lead the company into its next chapter. Critical path objectives include: Developing the company's updated strategic roadmap to scale from initial revenue to $10M Securing a first new (and substantial) development contract and delivery the project on-time and on/under-budget Building out a pipeline of executed contracts and throughput of active work Activating the Northern California modular manufacturing facilities with our partners Requirements You are a great fit for this position if you have… A vision and passion for solving the affordable housing crisis via volumetric modular construction. Deep experience in affordable, emergency and/or multi-family development (ideally in Northern California and surrounding areas). Hands-on leadership or executive experience in commercial-scale manufacturing, with direct exposure to volumetric modular construction, prefabricated housing, and/or panelized construction. Strong acumen in partnerships management, sales & business development, and contract negotiations. The ability to create a culture of trust, empowerment, accountability and collaboration across all stakeholders (employees, strategic partners, customers). Developed and executed a strategic turnaround plan to rapidly improve business performance and drive short and long-term results. Our ideal candidate is willing to relocate - or travel frequently to - Boise, Idaho. Benefits Compensation for this role will depend on candidate background, seniority, and overall experience, but will include some combination of base salary, performance bonus, and equity participation.

Job Description Our client is a Botswana-based financial services provider that has been offering loan solutions since 2012. With a strong focus on accessibility and customer convenience, they have established a network of over 35 branches and kiosks strategically located across the country. Their mission is to ensure that individuals can easily access the financial support they need, making them a trusted and reliable partner within the local community. Role Overview The CEO would be responsible for leading and overseeing the overall strategic direction, financial performance, and operational excellence of the company. The CEO will ensure the successful execution of the company's vision and mission in the mobile money industry, driving financial inclusion, customer satisfaction, regulatory compliance, and sustainable growth. This role requires a dynamic leader with a strong background in financial services, fintech, mobile payments, and digital transformation and a hands-on approach. Job type: Full time/ Permanent Workplace: On-site Location: Botswana Relocation to Botswana is a must Requirements Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field; MBA or relevant postgraduate degree preferred. Minimum of 5-8 years of executive leadership experience in fintech, banking, telecommunications, or mobile financial services. Proven track record of leading a high-growth business, scaling mobile money operations, and driving digital financial inclusion. Strong understanding of financial regulations, AML/KYC requirements, and risk management principles. Experience in strategic partnerships, investor relations, and stakeholder management. Excellent leadership, communication, and negotiation skills. Strong analytical skills with the ability to interpret financial reports, market trends, and business performance metrics. Experience working with regulators, policymakers, and industry associations in the financial services and fintech sectors. Strategic thinking and problem-solving skills. Strong leadership and team-building capabilities. Excellent financial acumen and business judgment. Strong negotiation and stakeholder management skills. Ability to drive innovation and adapt to emerging financial technologies. Effective decision-making under uncertainty and complex business environments. Responsibilities Strategic Leadership & Business Growth: Develop and implement the company's long-term vision, mission, and strategic plan to ensure business growth and sustainability. Identify new market opportunities, partnerships, and revenue streams to expand the company's footprint and enhance financial inclusion. Spearhead innovation in mobile money solutions, ensuring alignment with emerging financial technologies and customer needs. Drive expansion strategies including partnerships with banks, telecom operators, merchants, and other financial institutions. Establish and maintain strong relationships with key stakeholders, including investors, regulatory bodies, financial institutions, and technology partners. Financial Performance & Risk Management: Oversee financial management and performance, ensuring profitability, revenue growth, and operational efficiency. Develop and execute financial plans, budgets, and forecasts to achieve business objectives. Implement robust risk management policies and compliance frameworks to mitigate financial and operational risks. Ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Operational Excellence & Technology Innovation: Oversee the development and deployment of innovative mobile money services that improve accessibility, affordability, and usability. Drive operational efficiency and digital transformation to enhance customer experience and business scalability. Lead product development initiatives to introduce new payment solutions, remittances, merchant services, and other fintech innovations. Ensure cybersecurity measures and data protection policies are in place to safeguard customer information and transactions. Leadership & Team Management: Build and lead a high-performing executive team, fostering a culture of collaboration, accountability, and continuous improvement. Provide strategic guidance and mentorship to senior management and employees to enhance productivity and engagement. Champion diversity, equity, and inclusion within the organisation to create a dynamic and inclusive workplace. Align team objectives with overall company goals to drive efficiency and high performance. Regulatory & Compliance Oversight: Ensure the company operates within legal and regulatory frameworks governing mobile money and financial services. Liaise with regulatory authorities and government agencies to advocate for favorable policies and industry best practices. Maintain transparency and corporate governance standards, ensuring compliance with financial and fintech industry regulations. Benefits Competitive executive salary with performance-based incentives. Executive perks, travel allowances, and professional development opportunities. Opportunity to lead a high-impact organisation driving financial inclusion and economic empowerment.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer: + Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services. + Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises. + Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations. + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. Team Management: + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful. + Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships. + Forecast renewals by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience. Process Improvement / Managing Workload: + Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects. + Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness. + Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems. + Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization. + Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. + A four year degree or equivalent. + Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve. + Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization. **Preferred Qualifications** + A deep understanding of digital transformation in modern enterprises + Strong C-suite relationships in enterprises globally + MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.