Senior vice president jobs in North Dakota - 110 jobs

Description & Requirements The Senior Vice President of Federal Government Relations will serve as a key strategic advisor and operational leader, responsible for sharing intel, insights and coordinating influence campaigns in shaping and executing the company's federal engagement strategy. This role will lead efforts influencing key stakeholders and decision makers addressing federal legislative, regulatory, and administrative developments impacting the company's business, with a particular focus on public assistance programs, federal contracting, and performance-based policy implementation. Civil and defense related Federal and state government awareness required. This position requires a seasoned government relations executive with deep knowledge of federal appropriations, agency operations, and political dynamics that drive funding, policy, and accountability across projects. Key Responsibilities Federal Strategy & Engagement - Develop and execute a comprehensive federal government relations strategy aligned with corporate priorities. - Build and maintain relationships with key federal stakeholders, including congressional members and staff, agency officials, and policy influencers/stakeholders. - Monitor and interpret legislative and regulatory developments, including appropriations, rescissions, and continuing resolutions. Policy Implementation & Advocacy - Lead internal coordination on federal rule changes - Provide strategic guidance on performance-based contracting and flexibility-to-contract models. - Represent Maximus in federal forums and coalitions, ensuring a consistent and compliant voice. - Ensure compliance with all federal lobbying disclosure and compliance requirements, including timely reporting, documentation, and adherence to ethical standards as mandated by law and company policy. Cross-Functional Leadership - Partner with Legal, Compliance, Operations, Business Development and other Maximus shared services to assess and mitigate federal policy risks. - Support state-level engagement strategies in coordination with federal priorities. - Help lead internal "message factory" efforts to generate actionable ideas of influence for government clients, leaders and stakeholders. - Political Action Committee (PAC) Management & Operations - Actively involved in overseeing the management and operations of the company's Political Action Committee (PAC), closing working to ensure compliance with all federal regulations and reporting requirements. - Help develop and implement strategies in growing PAC participation, engaging eligible employees, and aligning PAC activities with the company's government relations objectives. - Crisis & Change Management - Advise leadership on political risks such as but not limited to shutdown scenarios, funding disruptions, and other policy decisions impacting business, including attacks from third-party organizations and competitors. - Ensure the company remains politically aware but non-partisan, maintaining neutrality while influencing policy through operational excellence. Minimum Requirements - 15+ years of experience in federal government relations, public policy, or legislative affairs. - Proven track record of navigating complex federal and political environments, including appropriations, OMB processes, and agency rulemaking. - Exceptional communication, negotiation, and strategic planning skills. - Experience working with or within federal agencies, Congress, or large government contractors. - Ability to lead cross-functional teams and influence at the executive level. Preferred Qualifications - Prior experience in performance-based contracting or public assistance program implementation. - Familiarity with federal procurement frameworks and compliance standards. - TS/SCI clearance or eligibility preferred. #HotJobs0106LI #HotJobs0106FB #HotJobs0106X #HotJobs0106TH #TrendingJobs #c0rejobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 272,340.00 Maximum Salary $ 368,460.00

This position serves as a Wealth Advisor in the Wealth Management Division by effectively managing the delivery of superb wealth management and financial planning services to clients. This position focuses on business development and comprehensive financial planning for Wealth Management clients and prospects. This position works in conjunction with the internal team (Wealth Management Advisors, Wealth & Fiduciary Advisors, Bell Investments Wealth Advisors, Portfolio Managers, and Retirement Plan Consultants) as well as clients and external outside advisors such as attorneys and CPAs. This position assists and collaborates with Wealth Management Advisors in financial planning and account management. Primary Duties: Business Development Bell Bank Wealth Management Advisors are responsible for maintaining and growing existing relationships and leading in the development of new client relationships. Duties include managing the delivery of wealth management services to the client. This will involve maintaining regular and proactive communication with the client, and working in consultation with the client's other advisors. Community involvement and professional networking are encouraged and expected in order to foster strong relationships. Wealth Management Advisors have a broad and deep understanding of sophisticated financial planning and investment strategies. Financial Planning Gather financial information and prepare presentations for prospect and client meetings. Collaborate with team members regarding client service needs and investment management. Participate in the monitoring of client accounts regarding asset allocation and cash flow needs. Prepare for, conduct and follow up regarding client meetings, including: Involvement in all aspects of pre-client meeting activities such as preparing meeting agendas, running reports, gathering client data, generating financial plans and making client recommendations. Leading and/or participating in client meetings to present our capabilities, financial plans and recommendations to clients and prospects. Involvement in all post-client meeting tasks such as generating and executing (where applicable) action items and following up until complete. Conduct research and analysis with regard to client financial goals. Partner with the client service team to coordinate the servicing of investment accounts, follow through on recommendations, the completion of financial transactions and the information needed for performance reports. Maintain a high level of compliance standards at all times. Adhere to the CFP Board's new Code of Ethics and Standards of Conduct at all times. Client Relationships Develop high touch client relationships through creating and presenting comprehensive financial plans, monitoring project timelines and collaborating with client advisory team. Monitor and follow up on execution of transactions and completion of client projects. Coordinate financial information with client fiduciaries, attorneys, CPAs, etc. Perform additional tasks as needed including back office, operational, and administrative tasks related to the servicing of client relationships. Bell Bank Standards Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: B. A. and minimum of 5 years' experience in serving high net worth and/or institutional clients Experience with sophisticated financial planning techniques and wealth management software CERTIFIED FINANCIAL PLANNER™ designation preferred Highly proactive with attention to detail, dependable, and extremely organized Extensive knowledge of Microsoft Office Suite (Word, Excel, Access, PowerPoint) Excellent problem solving, math and analytical skills Ability to communicate professionally with others in a constantly changing work environment Self-motivated, detail and quality oriented Due to the nature of this position, must maintain a high level of confidentiality Desire a career path affiliated with the CERTIFIED FINANCIAL PLANNER™ designation. Candidates will have attained the CFP designation, be working to satisfy the CFP requirements, or agree to enroll in a CFP program. A “can do” attitude with ability to work well in a team environment and take ownership of tasks and deliverables, and is generally flexible and adaptive, willing to do whatever is needed to provide best in class client service. A thirst for learning and knowledge, with the willingness and desire for career growth in a rapidly expanding wealth management firm.

Job Description Are you an experienced small business leader? Do you have experience in B2B sales? Do you want to lead an American small business into the next generation? American Operator exists to keep the American Dream alive through small-business leadership & ownership. We place experienced operators into businesses of retiring owners who want their life's work placed in capable, values-driven hands. Our mission is to ensure great businesses stay local, stay strong, and stay in the hands of leaders who care. Operators who partner with us step into the CEO role of an established Main Street business and receive the support, coaching, and community needed to grow it into the next generation. Over time, they follow a clear pathway with the opportunity to become the next owner - building a future for themselves, their families, and the communities they serve. The Opportunity By joining American Operator as a CEO-Partner, you position yourself to lead an established promotional product small business where strong operational leadership is needed most. As the Executive Leader, you'll run the business with full accountability, driving performance, developing the team, and ensuring stability during and after the handoff. Throughout the journey, American Operator provides leadership transition support, strategic guidance, and a network of peers so you can focus on delivering results and building a long-term path toward eventual ownership. The business American Operator is acquiring has a reputation for delivering quality products for several decades. It's become a reliably profitable business that is key to its community. You have the opportunity to continue its legacy as a great place to work and trusted vendor to its customers. Is This You? Are you a proven small business leader who's ready to build a business for yourself? Do you want to lead an entire business end-to-end instead of managing one slice of it? Have you dreamed of running your own business but haven't had the idea or chance? Do you care deeply about people, service, and building organizations that last? Would you relocate for the right long-term opportunity to build your future? Key Responsibilities Lead day-to-day operations and own 100% of the company's P&L. Manage and develop the existing team to achieve strong execution and accountability. Oversee customer relationships, quality control, and job profitability. Maintain vendor and supplier relationships. Analyze operational data to make informed decisions about pricing, staffing, and capital allocation. Create and execute annual budgets, forecasts, and growth plans. Partner with American Operator and key stakeholders to drive the company's next stage of success. Requirements 5+ years of operational leadership experience in B2B sales and distribution. 3+ years of hiring/firing authority. 3+ years of responsibility over P&L and/or company budgets. Proven success managing teams and complex operations. Small business leadership experience. Excellent communication and relationship management skills. Entrepreneurial mindset with a long-term approach to business building. Preferred: Experience leading a promotional product business selling to corporations. Ready to lead the next chapter? Apply today to learn more about becoming an American Operator. * Location Disclaimer: This opportunity is located in Western North Dakota and relocation will be required for this role if you are not within a commutable distance. The exact location of this business will be revealed during the interview process.

Our client is a Botswana-based financial services provider that has been offering loan solutions since 2012. With a strong focus on accessibility and customer convenience, they have established a network of over 35 branches and kiosks strategically located across the country. Their mission is to ensure that individuals can easily access the financial support they need, making them a trusted and reliable partner within the local community. Role Overview The CEO would be responsible for leading and overseeing the overall strategic direction, financial performance, and operational excellence of the company. The CEO will ensure the successful execution of the company's vision and mission in the mobile money industry, driving financial inclusion, customer satisfaction, regulatory compliance, and sustainable growth. This role requires a dynamic leader with a strong background in financial services, fintech, mobile payments, and digital transformation and a hands-on approach. Job type: Full time/ Permanent Workplace: On-site Location: Botswana Relocation to Botswana is a must Requirements Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field; MBA or relevant postgraduate degree preferred. Minimum of 5-8 years of executive leadership experience in fintech, banking, telecommunications, or mobile financial services. Proven track record of leading a high-growth business, scaling mobile money operations, and driving digital financial inclusion. Strong understanding of financial regulations, AML/KYC requirements, and risk management principles. Experience in strategic partnerships, investor relations, and stakeholder management. Excellent leadership, communication, and negotiation skills. Strong analytical skills with the ability to interpret financial reports, market trends, and business performance metrics. Experience working with regulators, policymakers, and industry associations in the financial services and fintech sectors. Strategic thinking and problem-solving skills. Strong leadership and team-building capabilities. Excellent financial acumen and business judgment. Strong negotiation and stakeholder management skills. Ability to drive innovation and adapt to emerging financial technologies. Effective decision-making under uncertainty and complex business environments. Responsibilities Strategic Leadership & Business Growth: Develop and implement the company's long-term vision, mission, and strategic plan to ensure business growth and sustainability. Identify new market opportunities, partnerships, and revenue streams to expand the company's footprint and enhance financial inclusion. Spearhead innovation in mobile money solutions, ensuring alignment with emerging financial technologies and customer needs. Drive expansion strategies including partnerships with banks, telecom operators, merchants, and other financial institutions. Establish and maintain strong relationships with key stakeholders, including investors, regulatory bodies, financial institutions, and technology partners. Financial Performance & Risk Management: Oversee financial management and performance, ensuring profitability, revenue growth, and operational efficiency. Develop and execute financial plans, budgets, and forecasts to achieve business objectives. Implement robust risk management policies and compliance frameworks to mitigate financial and operational risks. Ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Operational Excellence & Technology Innovation: Oversee the development and deployment of innovative mobile money services that improve accessibility, affordability, and usability. Drive operational efficiency and digital transformation to enhance customer experience and business scalability. Lead product development initiatives to introduce new payment solutions, remittances, merchant services, and other fintech innovations. Ensure cybersecurity measures and data protection policies are in place to safeguard customer information and transactions. Leadership & Team Management: Build and lead a high-performing executive team, fostering a culture of collaboration, accountability, and continuous improvement. Provide strategic guidance and mentorship to senior management and employees to enhance productivity and engagement. Champion diversity, equity, and inclusion within the organisation to create a dynamic and inclusive workplace. Align team objectives with overall company goals to drive efficiency and high performance. Regulatory & Compliance Oversight: Ensure the company operates within legal and regulatory frameworks governing mobile money and financial services. Liaise with regulatory authorities and government agencies to advocate for favorable policies and industry best practices. Maintain transparency and corporate governance standards, ensuring compliance with financial and fintech industry regulations. Benefits Competitive executive salary with performance-based incentives. Executive perks, travel allowances, and professional development opportunities. Opportunity to lead a high-impact organisation driving financial inclusion and economic empowerment.

GovCIO is currently hiring for an experienced growth leader to serve as a VP of Solution Architecture within our Growth Enablement Team. This position will be afully remoteposition. **Responsibilities** The role of VP of Solution Architecture is part subject matter expert, part artist, part technologist, and part business analyst. In this role, the individual will: + Serve as a member of the opportunity leadership team and partner with Capture Managers to hone win strategies and articulate the 'why us' story + Partner with technical and customer domain SMEs to lead solutioning activities, resulting in differentiated, well-articulated solutions that address customer pain points + Architect the solicitation response design based on story and solicitation requirements + Conceptualize key proposal graphics + Iteratively review content and coach authors during the proposal phase + Promote the application of proposal best practices Key characteristics of a successful candidate include: + Ability to work with a team or alone + Ability to absorb and respond to critique + Intellectual curiosity + Desire to see a project through to the end + Tolerance for unique perspectives - ability to combine them and make a product better + Humility and the ability to understand that your idea is not always the best idea + Ability to put ego aside in the interest of a better outcome **Qualifications** The Vice President of Solution Architecture should have substantive experience serving in leadership roles on Federal IT proposals, with prior experience serving as a technical solution architect, capture manager, or proposal manager. The Vice President of Solution Architecture should possess the following qualities: **Required Skills and Experience:** + Bachelor's with 15+ years (or commensurate experience). + Demonstrated experience in one or more IT functional areas, complemented by significant involvement in competitive Federal proposals + The sense of urgency and critical thinking required to succeed in a demanding environment where high-quality, winning proposals are the expectation + A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances of Federal contracting + An interest in collaborating and leading, working with a broad range of talented people (e.g., executives, technologists, industry specialists, graphics artists, writers, and consultants) to achieve a common operational understanding and solution + The willingness to learn what's critical for an opportunity, conducting external research on technologies, companies, Government agencies, budgets, and programs and internal research on projects, people, efforts, strengths, and weaknesses + The ability to apply critical thinking across an opportunity lifecycle - reading an RFP, understanding what a customer is looking for, conceptualizing how a response would address the customer's requirements, while expounding on GovCIO's strengths and differentiators + Experience translating technology solutions into high quality, well written responses throughout business development, capture, and proposal development lifecycles + The capacity to take loosely-formed thoughts and inputs from Subject Matter Experts and craft them into crisply worded, persuasive arguments + The ability to conceptualize graphics to convey key solution concepts, graphically depicting process, relationships, dependencies, technologies, benefits, features, and other concepts that tie solutions to problems + The proven ability to own one or more sections of a proposal across a diverse range of topics + The proven ability to write, review, direct, and craft proposal sections regardless of the discipline, technology, or requirements of those sections + The instincts necessary to provide direction to sometimes inexperienced proposal staff **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $180,000.00 - USD $250,000.00 /Yr. Submit a referral to this job (******************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2026-7393_ **Category** _Executive_ **Position Type** _Full-Time_

Job Description About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed personally and professionally. We offer competitive compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission: Life is Better with Community. Core Values - Strengthen Community by helping members grow and thrive. Community - Our communities define who we are: "People Helping People." Integrity - We live and work with uncompromised integrity. Passion - We display passion in our work and service to our membership. Growth - Growing both as a Credit Union and professionally as employees is imperative to long‑term success. Position Overview The Market President is a key leadership role responsible for driving growth, service excellence, and community impact across an assigned market. This position oversees multiple branch locations, ensuring members receive exceptional financial guidance while branches consistently achieve sales, service, and operational goals. The Market President builds and strengthens business and retail relationships, develops new opportunities, and manages a portfolio of business clients to support loan and deposit growth. This role leads, coaches, and develops branch teams to deliver high‑quality service, maintain compliance, and foster a positive, high‑performing culture. The Market President also represents FCCU throughout the community-building partnerships, expanding referral networks, and championing initiatives that support local businesses and organizations. At FCCU, this position is more than market oversight-it is about living our mission of helping members grow and thrive. The Market President embraces continuous improvement, drives strategic growth, and inspires teams to deliver trusted financial solutions. This role is ideal for a relationship‑driven leader who excels in business development, enjoys developing people, and is passionate about strengthening the communities we serve. Duties and Responsibilities Lead and manage multiple branch locations, ensuring strong sales performance, operational excellence, and compliance with all regulatory and internal policies. Drive business development by cultivating relationships with prospective and existing retail and business members to grow loans, deposits, and overall membership. Oversee and develop branch teams, providing coaching, performance management, and leadership to maintain a high‑performing, engaged workforce. Manage and grow a portfolio of business clients, including handling all aspects of commercial and ag lending from pre‑approval through loan maintenance. Monitor market performance, analyze trends, and implement strategies to meet or exceed growth, sales, and profitability goals. Represent the credit union in the community, promoting branch visibility through involvement, networking, and local leadership activities. Qualifications Bachelor's degree in business, finance, economics, or a related field, or four years of relevant experience in place of formal education. Five years of proven sales, marketing, and business development experience within a financial institution. Three to five years of leadership and managerial experience, with demonstrated ability to coach, motivate, and develop teams. Strong knowledge of state, federal, and regulatory requirements related to business and consumer lending. Excellent communication, analytical, and problem‑solving skills, with ability to interpret financial data and complex reports. Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, and much more. While benefits are important, we also recognize and support the value of family and work‑life balance. Work Schedule Full time Monday-Friday Candidate Assessment As part of our hiring process at FCCU, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps ensure strong team alignment and supports a culture of collaboration, engagement, and personal and professional growth. The DiSC assessment is not used to eliminate candidates but rather to enhance our understanding of how individuals may thrive within our team dynamics. You must complete an FCCU employment application located at ****************************** First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

Where You'll Work CommonSpirit Health is a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 by Catholic Health Initiatives and Dignity Health. With its national office in Chicago and a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians, CommonSpirit operates more than 2,000 care sites from clinics and hospitals to home-based care and virtual care services. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen -- both inside our hospitals and out in the community. CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more! CHI Williston Health provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance. Job Summary and Responsibilities The President is responsible for implementing the strategic direction set forth by the Catholic Health Initiatives' strategic plan. The President connects the elements of the local health care delivery system including CHI facilities, vendors and partners to increase the effectiveness of care delivery and population health management. The President is the public face of CHI in the community embodying the mission of CHI to its constituents. The President provides leadership to the overall operational management for a CHI health care facility (or multiple facilities) in a market in accordance with the mission, vision and values of Catholic Health Initiatives and the Board of Trustees. ● Optimizes Quality, Safety, and the Patient Experience in Partnership with Physicians ● Optimizes Clinical Operations and Delivers Value to the Community ● Serves as a leader in forwarding the goals of CHI in the community. ● Serves as a Community and Organizational Role Model for the Values and Standards of Catholic Health Initiatives ● Talent Management ● Fiscal Responsibility ● Community Relations: Boards; local, county and, in some instances, state government; other health agencies ● Partners, regional and national expertise and vendors ● Matrix Relationships Job Requirements ● B.A. or B.S. required ● M.H.A., M.B.A., or M.S. in healthcare administration, business administration, public health administration or a related field is required. ● A minimum of 5 years experience as a Senior Leadership Executive in a healthcare facility is required. ● Physician practice management is an asset ● Licensure as required by state or other regulatory agencies ● Designation as a Member or Fellow of the American College of HealthCare Executives (FACHE) ● Eligible for Long Term Care Administrator Licensure requirements ● HUD Housing Required Licensure and Certifications ● Licensure as required by state or other regulatory agencies ● Designation as a Member or Fellow of the American College of HealthCare Executives (FACHE) preferred #LI-CHI

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Director of Workforce Management, Forecast Planning & Capacity will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This leader will own the end-to-end forecasting, capacity planning, scheduling strategy, and workforce technology ecosystem to ensure the organization can meet service, efficiency, and growth objectives. The Director will oversee a high-performing team of leaders, analysts, and system SMEs responsible for developing proactive staffing models, building scalable workforce processes, and operationalizing automated and dynamic plans across phone, digital, and outsourced channels. This role will partner closely with Operations, Finance, HR, Technology, Inventory Management, and senior leadership to align workforce strategies to business goals, emerging customer demand, and evolving contact center capabilities. **You will:** _Strategic Leadership & Workforce Planning_ + Develop the enterprise workforce management vision, strategy, and operating model for forecasting, staffing, capacity planning, scheduling, and intraday management across all channels. + Create dynamic capacity models incorporating growth projections, seasonal and cyclical patterns, product roadmap changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics, advanced modeling, and scenario planning to support budget planning and operational readiness.Build dynamic staffing frameworks that respond to real-time volume trends and inventory shifts, enabling proactive decision-making and rapid load balancing. _Operational Excellence & Technology Ownership_ + Oversee the governance, optimization, and roadmap of WFM technology systems, including forecasting engines, scheduling platforms, outbound dialers, and real-time management tools. + Drive automation initiatives that reduce manual effort, streamline capacity workflows, and increase forecasting accuracy (e.g., machine learning-enabled models, automated campaign pacing, real-time dynamic intraday tools). _Business Partnership & Cross-Functional Alignment_ + Collaborate with Operations and Inventory leaders to align staffing strategies to operational needs, inventory flows, and priority work drivers. + Partner with Finance, Operations and HR to ensure workforce plans and staffing models align with budget expectations, headcount targets, and ROI frameworks. + Present workforce forecasts, business cases, and performance narratives to executive leadership, translating data into clear, actionable insights for decision-makers. _Team Leadership & Development_ + Lead, mentor, and develop a team of managers, supervisors, analysts, and system administrators responsible for forecasting, planning, scheduling, intraday actions, and telephony operations.Establish performance standards, KPIs, and continuous improvement programs across the WFM organization. + Create a culture of operational excellence, cross-training, and analytical rigor while ensuring succession planning and skill development across the team. _Performance Monitoring & Continuous Improvement_ + Oversee enterprise reporting of forecast accuracy, staffing adherence, capacity utilization, dialer performance, and service delivery metrics. + Identify gaps in performance, workflow inefficiencies, and control weaknesses while leading strategic initiatives to close those gaps. + Optimize vendor/BPO partner models, including capacity plans, performance SLAs, and volume allocation strategies. _Risk, Compliance & Governance_ + Ensure all outbound dialing activities and workforce processes comply with regulatory requirements, risk controls, and documented procedures.Partner with business stakeholders and risk teams to maintain accurate control inventories, workflows, and monitoring routines that support consistent internal and external control testing. **What you will bring to the table:** + Bachelor's Degree in Business, Operations, Analytics, or related field (Master's preferred), or equivalent experience. + 10-12+ years of progressive Workforce Management experience, including forecasting, capacity planning, scheduling, and real-time management in a multi-channel contact center environment. + 5+ years of leadership experience managing large, multi-layered WFM teams (managers, analysts, supervisors, administrators). + Demonstrated expertise in Director-level strategic planning, including enterprise forecasting models, long-range capacity planning, budget alignment, and scenario modeling. + Advanced analytical capability, including experience developing automated forecasting models, predictive analytics, or machine learning-supported planning tools. + Proven experience overseeing large-scale telephony and outbound dialing platforms (NICE/CXOne, RingCentral, Genesys, or equivalent), including campaign strategy and system performance optimization.Strong knowledge of WFM platforms, telephony routing systems, and dialer technologies, with a focus on automation and scalability. + Exceptional business acumen, with the ability to translate data insights into strategic recommendations for senior executives. + Strong understanding of complex inventory management and how inventory flows impact capacity demand, dialing strategy, and operational performance. + Advanced proficiency in SQL, analytics tools (PowerBI, Tableau), and Excel, with the ability to build and direct analytical frameworks. + Experience working with outsourced contact centers, including staffing governance, productivity metrics, and performance management. + Deep knowledge of call center KPIs, workforce optimization methods, and operational workflows. + Outstanding communication abilities, with experience presenting to executives, leading cross-functional workstreams, and influencing strategic decisions. \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $167,000-$208,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . 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Job Summary and Responsibilities CHI St. Alexius Health - Dickinson is seeking an experienced, mission-driven nursing executive to serve as our Vice President, Patient Care Services, functioning as the hospital's Chief Nursing Officer (CNO). This leader provides strategic direction, operational oversight, and clinical excellence across all nursing and patient care services, ensuring alignment with the mission, vision, and values of CommonSpirit Health. As a key executive at a critical access hospital, the VP Patient Care Services advances quality, safety, patient experience, regulatory readiness, financial stewardship, and workforce engagement. The role requires a visible, hands-on leader who can effectively partner across the organization, the community, and the broader CommonSpirit system to elevate care and strengthen overall performance. Key Responsibilities: * Provide executive oversight of nursing operations, clinical leadership, and patient care delivery. * Lead initiatives that improve quality, safety, patient experience, and clinical outcomes. * Ensure full compliance with regulatory, licensure, and accreditation standards (CMS, Joint Commission, ND Board of Nursing). * Partner with nursing and clinical leaders to review cost, quality, safety, utilization, and value metrics and drive performance improvements. * Lead organizational change using CommonSpirit's change models and strategic priorities. * Oversee budget development, productivity, staffing models, and allocation of resources to balance patient needs with operational sustainability. * Build and support a strong nursing leadership team through mentoring, coaching, and succession planning. * Foster a culture of accountability, collaboration, and ethical leadership. * Develop and maintain effective relationships with medical staff, system leaders, community partners, and other hospital departments. * Maintain clinical exposure and respond to staffing or work-flow needs as required, consistent with critical access hospital leadership expectations. Job Requirements Education: * Master's degree or post-graduate nursing or healthcare-related degree required. Experience: * Minimum of 7 years of related clinical experience or 5 years of progressive leadership experience. * Critical Access Hospital leadership experience preferred. * Quality, safety and patient experience * Clinical strategy and operations experience Licensure/Certifications: * Active Registered Nurse (RN) license in North Dakota (Compact accepted) required at hire. * Basic Life Support (BLS) certification required at hire. Where You'll Work CHI St. Alexius Health Dickinson, part of CommonSpirit Heath, a national nonprofit health system based in Englewood, Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care, assisted and residential living communities, community health services organizations, home health agencies, and numerous outpatient facilities. CHI St. Alexius Health Dickinson is a 25-bed Critical Access Hospital with a Level IV Trauma designation and a modern, full-service medical campus. The facility provides a wide range of inpatient, outpatient, and emergency services and is supported by the resources and mission of CommonSpirit Health. With a focus on quality, safety, and compassionate patient care, the hospital plays a central role in meeting the health needs of the region. Leaders here work closely with clinical teams, local providers, and the community to advance rural health and deliver exceptional care close to home. Dickinson is a friendly, fast-growing community in western North Dakota, known as the gateway to Theodore Roosevelt National Park. With about 25,000 residents, it offers a balance of small-town comfort and modern amenities, including a revitalized downtown, strong school systems, family-friendly neighborhoods, and abundant outdoor recreation. The region is known for its wide-open landscapes, low cost of living, and a welcoming, community-oriented culture-an ideal setting for leaders who value meaningful impact and a strong quality of life.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: -Accelerate the drug development cycle -Assess competition and bring the right drugs to market -Make data driven commercial and financial decisions -Match and recruit patients for clinical trials -Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role: VP of Strategic Accounts** As the VP of Strategic Accounts focused on NorstellaLinQ, you will play a pivotal role in selling and expanding our RWD capabilities to high-value accounts in the life sciences sector. This role requires a proven track record of sales and business development expertise, a deep understanding of RWD applications, and the ability to drive adoption of NorstellaLinQ among our clients. You'll act as a trusted advisor to senior-level stakeholders, understanding their complex needs, and helping them to leverage our RWD solutions to enhance their business goals. **Responsibilities:** -Drive Sales of Norstella RWD Products: Focus on selling Norstella's comprehensive RWD capabilities, including the flagship NorstellaLinQ, to strategic accounts in the life sciences industry. -Business Development: Identify, develop, and close new business opportunities within target accounts, working with key stakeholders to introduce Norstella's solutions to address their challenges in real-world data utilization. -Relationship Management: Build and maintain long-term relationships with senior-level executives, including C-level, ensuring high client satisfaction and engagement with Norstella's offerings. -Market Intelligence: Stay current with market trends, competitor activities, and industry developments to position Norstella as a leader in RWD. -Collaboration: Work closely with cross-functional teams, including product management, marketing, and customer success, to ensure alignment with customer needs and inform product evolution -Ad hoc duties as assigned **Qualifications:** -Experience: Minimum 10 years of experience in strategic sales, business development, or account management, preferably within the life sciences or healthcare data sectors. -RWD Expertise: In-depth understanding of real-world data applications, data analytics, and data-driven insights within the life sciences industry. -Sales Acumen: Demonstrated success in a quota-carrying sales role with a history of consistently achieving or exceeding targets. -Strategic Thinker: Ability to understand complex client needs, develop tailored solutions, and strategically position Norstella's offerings. -Communication: Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex solutions clearly and persuasively to senior stakeholders. -Education: Bachelor's degree in business, life sciences, or a related field; advanced degree (e.g., MBA) is a plus. **Travel:** 25% - 50% which will require regular in-person attendance at company and client meetings. Therefore, you will be required to travel (on airplanes, in taxis, hotels, etc.), attend in-person meetings, and make presentations to live audiences. **Location: Remote US** **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** -Medical and Prescription Drug Benefits -Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) -Dental & Vision Benefits -Basic Life and AD&D Benefits -401k Retirement Plan with Company Match -Company Paid Short & Long-Term Disability -Paid Parental Leave -Paid Time Off & Company Holidays _The expected base salary for this position ranges from $180,000 to $190,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $262,900.00 - $404,200.00 **Target Openings** 1 **What Is the Opportunity?** Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals. **What Will You Do?** + Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally. + This position will oversee the following key areas: + Medical Claim Product Research, Strategy and Innovation: + Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues. + Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry. + Partner with stakeholders to develop and design projects and proofs of concept to improve business results. + Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate. + Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends. + Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level. + May provide input and support medical vendor strategies including vendor selection, negotiation and contracting. + Medical Direction and Oversight: + Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies. + Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities. + Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly. + Interpret regulations, statutes and guidelines to establish medical policies as necessary. + Provide input into the investigation of new technology and the application for improving business process and increasing productivity. + Claim Practices & Support: + Provide Medical guidance, support and direction as needed to the Claim Field organization. + Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends. + Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results. + Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance + Strong background in Occupational Medicine + Background in pain management or orthopedics a plus + Understanding of the psychological factors in achieving optimal medical outcomes a plus + Experience leading major projects or transformational initiatives from inception through implementation + Management experience preferred + Proven ability to work in a team environment and collaborate on innovative projects + Demonstrated thought leadership + Strong research and project management skills + Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations + Ability to communicate complex issues and connect with all levels of the organization + Direct and/or indirect leadership skills + Financial management and analysis skills **What is a Must Have?** + Licensed MD + 5 years clinical and utilization management experience + Certified by the American Board of Medical Specialties **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

**_What Data Science contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Science applies base, scientific methodologies from various disciplines, techniques and tools that extracts knowledge and insight from data to solve complex business problems on large data sets, integrating multiple systems. **_Job Summary_** The Vice President, Artificial Intelligence (AI) will lead the Artificial Intelligence Center of Excellence (CoE). This is a critical leadership role responsible for leading the organization's AI strategy, fostering innovation, and ensuring the successful implementation of AI & GenAI solutions across the global enterprise. This individual will lead a team of AI specialists, collaborate with business unit leaders, and champion the adoption of responsible and ethical AI practices. The ideal candidate will possess a blend of executive leadership, technical expertise, and business acumen, with a proven track record of building and scaling AI & GenAI capabilities within a complex large organization. **_Responsibilities_** **Strategic Leadership & Vision:** + Develop and execute a comprehensive AI strategy aligned with the organization's overall business objectives. + Demonstrate thought leadership in the rapidly changing world of AI. This person should have great networks in the AI & GenAI space and knowledge of and experience in the changing technology. Additionally, they should have the ability to translate what this means to Cardinal Health so that they can bring concepts back to set strategic direction and unlock value for the enterprise. + Maintain an enterprise perspective, identifying opportunities to leverage AI for competitive advantage and operational efficiency. + Drive continuous improvement and innovation within the AI COE, staying abreast of the latest advancements in AI and related technologies. + Apply critical thinking to complex problems and make strategic decisions, even when dealing with ambiguity and incomplete information. **Team Leadership & Talent Development:** + Build, lead, and mentor a high-performing team of AI specialists, including data scientists, machine learning engineers, and AI architects + Develop and implement talent planning strategies to attract, retain, and develop top AI talent. + Foster a collaborative and innovative culture within the AI COE, encouraging knowledge sharing and experimentation. **Stakeholder Management & Communication:** + Act as a dynamic and versatile leader who can generate excitement around our AI strategy with leadership and the broader organization. + Effectively communicate the AI strategy and roadmap to stakeholders at all levels of the organization (developers to CEO/Board of Directors). + Build strong relationships with business unit leaders, IT partners, and other key stakeholders to drive AI adoption and alignment. + Present complex technical concepts in a clear and concise manner, tailoring the message to the specific audience. + Demonstrate influence and navigate the corporate landscape to secure resources and support for AI initiatives. **AI Project Execution & Delivery:** + Oversee the entire lifecycle of AI projects, from ideation and proof-of-concept to deployment and ongoing maintenance. + Ensure the successful execution of AI projects, adhering to timelines, budgets, and quality standards. + Balance delivery of a portfolio across a large enterprise + Manage global resources, including FTEs, contractors, and external partners + Apply financial acumen to develop business cases, manage budgets, and track the ROI of AI investments. **Operational Excellence & Governance:** + Establish and maintain operational metrics to track the performance and impact of AI solutions. + Implement robust AI governance and AI ethics frameworks to ensure responsible and compliant AI practices. + Oversee IT risk, security, and controls related to AI systems and data. + Drive simplification and efficiency in AI operations. **Partnerships & Collaboration:** + Collaborate effectively with partner roles across the organization, including IT, SOX, EA, and OpEx teams. + Maintain a strong understanding of business processes and industry trends to identify opportunities for AI innovation. **Technology & Innovation:** + Maintain a strong understanding of digital technologies and trends, with a focus on AI, machine learning, data analytics, and cloud computing. + Promote a culture of innovation and experimentation within the AI COE, encouraging the exploration of new AI techniques and technologies. + Ensure the security and appropriate controls are in place for AI systems and data. **_Qualifications_** + Bachelor's degree in Computer Science, Artificial Intelligence, or a related field preferred. Master's degree or Ph.D. a plus. + Understanding of AI and machine learning principles, techniques, and technologies. + Strong knowledge of data analytics, data governance, and data visualization. + Familiarity with cloud computing platforms (e.g., GCP) and AI development tools. + Knowledge of AI ethics and responsible AI principles. + Experience with MLOps practices and tools. + Healthcare experience. + Demonstrated ability to think strategically, execute effectively, and drive continuous improvement. Strong social/emotional intelligence and critical thinking skills. + Proven experience building and leading an enterprise AI COE for a large organization. + Excellent written and verbal communication skills, with the ability to simplify complex concepts and present them effectively to diverse audiences at all levels of the organization. + Ability to influence stakeholders at all levels of the organization and build strong working relationships. Experience with change management methodologies to guide stakeholders through change. This person will need to be a dynamic leader who is able to guide the organization through change, drive adoption of AI, and work cross-functionally to make this happen at an enterprise-scale. + Strong understanding of financial principles, including budgeting, business case development, and ROI analysis. + Project/Program Management: Proven ability to manage complex AI projects and programs, delivering results on time and within budget. The person should have meaningful/transformative high-impact examples of use cases they've implemented and an ability to help Cardinal Health accelerate their AI journey and value realization. **_What is expected of you and others at this level_** + Provides leadership and direction for multiple operational units or disciplines through; Directors may manage Managers + Manages an organizational budget + Approves significant policies and procedures that will result in the achievement of organizational goals + Develops and implements functional and/or operational strategy + Decisions have a serious impact on overall success or failure on area of accountability and external stakeholders + Interacts with all levels of internal and/or external leaders + Influence senior level leaders regarding matters of significance **Anticipated salary range:** $171,000 - $263,000 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/28/26 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role is responsible for the design, implementation, and maintenance of the monitoring solutions that ensure the reliability, performance, and security of our systems and applications. This role is an expert in observability tools, log analysis, and performance monitoring that is used to provide insights and improve system resilience. Essential Job Functions: + Develop, implement, and maintain monitoring and observability solutions across our cloud environments. + Setting up monitoring systems with meticulous attention to detail and analyzing data to ensure accuracy and reliability. + Design dashboards, alerts, and automated responses to detect and resolve performance bottlenecks, outages, and security threats. + Collaborate with DevOps, SRE, and software development teams to integrate observability best practices into CI/CD pipelines. + Optimize logging, tracing, and metrics collections to improve visibility and troubleshooting capabilities. + Implement anomaly detection and predictive analytics to proactively prevent incidents. + Develop and maintain documentation, best practices, and training materials for observability tools and processes. + Within the context of the monitoring program, tune alerting and escalations to reduce false positives and non-actionable alerting and to escalate high-impact issues. + Collaborate with other professionals to map out a long-term vision and champion it through to fruition. + Stay up to date with the latest trends and tools in observability and monitoring; evaluate for potential adoption. + Other tasks as assigned by manager. Qualifications/ Requirements: + Bachelor's degree in computer science, information systems, or a related technical field or equivalent combination of education and experience + Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent + Must have experience and Proficiency in Monitoring Tools: CloudWatch/AWS XRay and synthetic monitoring tools to monitor system performance and health. + Understanding of Observability Concepts: Knowledge of the "three pillars of observability;" - metrics, logs, and traces - and how to use them to gain insights into system behavior. + Data Analysis and Visualization: Ability to analyze telemetry data and create visualizations to identify trends and anomalies. + Programming Skills: Proficiency in scripting languages: Python, Bash, or PowerShell for automation and custom monitoring solutions. + Experience with Cloud Platforms cloud services (AWS) and their monitoring tools. + Experience in working with DevOps and agile methodologies. + Proficient in developing and maintaining technical documentation, runbooks, and procedures. + Knowledge of ITIL concepts and principles. + Strong analytical skills and ability to troubleshoot and resolve complex issues. + Strong written and verbal communication; ability to communicate technical information effectively to both technical and non-technical stakeholders. + Demonstrated ability to work closely with development, operations, and security teams to ensure comprehensive observability coverage. + Meticulous in setting up monitoring systems and analyzing data to ensure accuracy and reliability. \#LI-AS1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $110,000.00 - $170,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************

Job Description Our client is a strong and respected community bank with a large market share in the region. They are located in the Southeast, ND area, employee owned, offer a relaxed working environment, and a family friendly bank. If you are a banking professional with excellent leadership skills, our client needs you to assist in managing and growing the bank's business. WHAT THE COMPANY WILL OFFER YOU: · $90,000 - $120,000 · Bonus · Ownership through ESOP · Health, Dental, Vision Insurance. · Life Insurance and AD&D Insurance, Disability · Pre-Tax Medical and Dependent Care Flexible Spending Accounts · Worker's Compensation Insurance · Employee Assistance Program · Employee Stock Ownership Plan. · 401k with match. · PTO · Paid Holidays · Family and Medical Leave · Bank Product and Service Discounts THE ROLE YOU WILL PLAY: Step into an established book of business to manage and grow the bank's business. Generate new loans. Oversee a small staff/sales/operations/business development.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. We believe cultivating a culture that embraces collaboration, creativity, and learning sets us up for success. You will be expected to participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you. **PagerDuty's Vision for Architecture** We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability. **How You Impact Our Vision:** + Lead technology strategy that influences across multiple products, teams, and geographies + Driving and promoting reliability engineering strategy and best practices + Lead design reviews to ensure scalable and reliable systems + Stay close to technology with a hands on approach + Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together + Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence + Act as coach and mentor to our Staff+ engineers + Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes + Bring a pragmatic approach to technology driven decisions and investments + Ability to participate quickly in teams at both architecture design and implementation **Requirements:** + Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments + Strong leadership skills that showcases by leading through influence across functional and organization boundaries + Experience in driving architecture throughout a product portfolio across a diverse technology organization + Experience in establishing, driving, standardizing reliability engineering practices + Excellent communications skills to engage with both business and technical audiences + Proven track record of innovative, creative, and results driven outcomes + Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps + Experience with cloud platforms (e.g., AWS, Azure, or GCP) + Experience working with team members across various geographies + Experience in evaluating talent and products in mergers and acquisitions **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Job DescriptionDescription: Responsible for establishing, maintaining and maximizing relationships with existing and potential agricultural and business customers and to develop a loan portfolio in a compliant manner that creates strong quality credit relationships for the bank following established procedures. This position requires a high degree of integrity, trust and confidentiality. DUTIES AND RESPONSIBILITIES Primary Following loan policies and procedures, negotiate terms and structure loan financing within your lending limit and/or present credits for approval to appropriate levels of authority within the bank as required Maintain the loan portfolio with sufficient sound documentation and minimal compliance exceptions Develop new business Collect delinquent accounts in a timely manner following bank policies & procedures Maximize bank profitability through appropriate pricing of new loan originations, fee income, and selling of all bank products and services Maintain confidentiality of customers conversations and information and proprietary bank information Secondary Knowledge of the various products, services and delivery systems Deliver consistent, superior customer service in accordance with bank standards Active involvement in community and civic organizations, as appropriate to professionally represent the bank in the community Participate in training and bank meetings as related to position Additional Follow established opening and closing procedures Complete required compliance and software training Requirements: SKILL REQUIREMENTS Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism Must be able to speak effectively, actively listen and express thoughts in a clear, thorough manner Must be able to effectively share and explain pertinent information with bank employees Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers Must be able to demonstrate work stability, be self-sufficient and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule Bachelor's degree in business or finance required Five or more years as a commercial lender and/or ag lender required PHYSICAL DEMANDS While performing the duties of this job, the employee is required to communicate effectively with others, stand and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is frequently required to walk, sit and to reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. This position requires the ability to review detailed documents and read computer screens. WORK ENVIRONMENT The work environment requires appropriate interaction with others. The noise level in the work environment is usually quiet.

Description & Requirements The Senior Vice President of Federal Government Relations will serve as a key strategic advisor and operational leader, responsible for sharing intel, insights and coordinating influence campaigns in shaping and executing the company's federal engagement strategy. This role will lead efforts influencing key stakeholders and decision makers addressing federal legislative, regulatory, and administrative developments impacting the company's business, with a particular focus on public assistance programs, federal contracting, and performance-based policy implementation. Civil and defense related Federal and state government awareness required. This position requires a seasoned government relations executive with deep knowledge of federal appropriations, agency operations, and political dynamics that drive funding, policy, and accountability across projects. Key Responsibilities Federal Strategy & Engagement - Develop and execute a comprehensive federal government relations strategy aligned with corporate priorities. - Build and maintain relationships with key federal stakeholders, including congressional members and staff, agency officials, and policy influencers/stakeholders. - Monitor and interpret legislative and regulatory developments, including appropriations, rescissions, and continuing resolutions. Policy Implementation & Advocacy - Lead internal coordination on federal rule changes - Provide strategic guidance on performance-based contracting and flexibility-to-contract models. - Represent Maximus in federal forums and coalitions, ensuring a consistent and compliant voice. - Ensure compliance with all federal lobbying disclosure and compliance requirements, including timely reporting, documentation, and adherence to ethical standards as mandated by law and company policy. Cross-Functional Leadership - Partner with Legal, Compliance, Operations, Business Development and other Maximus shared services to assess and mitigate federal policy risks. - Support state-level engagement strategies in coordination with federal priorities. - Help lead internal "message factory" efforts to generate actionable ideas of influence for government clients, leaders and stakeholders. - Political Action Committee (PAC) Management & Operations - Actively involved in overseeing the management and operations of the company's Political Action Committee (PAC), closing working to ensure compliance with all federal regulations and reporting requirements. - Help develop and implement strategies in growing PAC participation, engaging eligible employees, and aligning PAC activities with the company's government relations objectives. - Crisis & Change Management - Advise leadership on political risks such as but not limited to shutdown scenarios, funding disruptions, and other policy decisions impacting business, including attacks from third-party organizations and competitors. - Ensure the company remains politically aware but non-partisan, maintaining neutrality while influencing policy through operational excellence. Minimum Requirements - 15+ years of experience in federal government relations, public policy, or legislative affairs. - Proven track record of navigating complex federal and political environments, including appropriations, OMB processes, and agency rulemaking. - Exceptional communication, negotiation, and strategic planning skills. - Experience working with or within federal agencies, Congress, or large government contractors. - Ability to lead cross-functional teams and influence at the executive level. Preferred Qualifications - Prior experience in performance-based contracting or public assistance program implementation. - Familiarity with federal procurement frameworks and compliance standards. - TS/SCI clearance or eligibility preferred. #HotJobs0106LI #HotJobs0106FB #HotJobs0106X #HotJobs0106TH #TrendingJobs #c0rejobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 272,340.00 Maximum Salary $ 368,460.00

This position requires the technical skills needed to underwrite, document and administer a sizable portion of small, midlevel and large commercial loans. In addition, proficiency at business development is required as this position will be expected to actively solicit new loan relationships within the constraints of the Bank's loan policy. Generally, a candidate for this position will have functioned as a Commercial Loan Officer or Credit Officer for a period of at least five years. Primary Duties: Interview prospective small, midlevel and large business loan customers in an effort to make a preliminary determination as to the nature and feasibility of the credit request. Work closely with Bell Mortgage Officers to encourage and receive referrals of Commercial Loan prospects and Private Banking prospects. Assist in the analysis of financial and related data to determine the general creditworthiness of the prospect and the merits of the specific loan request. Establish and negotiate, where necessary, terms under which the credit could be structured, including the costs, repayment methods and collateral requirements. Assist in the preparation of the Loan Committee Presentation and required supporting documentation. This package must be prepared in accordance with the standards established in the loan policy. Present to the Loan Committee for review and approval all loans in excess of the individual banking authority. Provide guidance to the loan document representative and commercial banking assistant in preparation of loan documentation. Monitor credit facilities once they are booked. Assess interim financial information, borrowing base reports and other supporting documentation. Assist in the collection of past due loan payments and must utilize support staff to obtain required information and to resolve file technical exceptions. Administer all problem credits, implementing the goals and objectives established and agreed upon through the completion of a problem workout strategy. Actively engage in business development. Bank wide goals for business development will be established through biweekly business development meetings. In this context, business development includes ongoing contact with existing commercial customers. Active involvement in community and civic affairs. Mentor junior banking officers in the credit extension process. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules and Bell Bank Customer Service Standards. Know, understand and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: B.A. in accounting, finance, business administration or related field. At least five years of credit, banking or examining experience. Five years' experience of commercial banking and business development. Working knowledge of loan documentation. Above-average written and communication skills. Proficiency with computer technology. Ability to deal with multiple tasks and deadlines. Effective time management and organizational skills.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer: + Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services. + Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises. + Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations. + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. Team Management: + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful. + Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships. + Forecast renewals by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience. Process Improvement / Managing Workload: + Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects. + Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness. + Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems. + Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization. + Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. + A four year degree or equivalent. + Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve. + Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization. **Preferred Qualifications** + A deep understanding of digital transformation in modern enterprises + Strong C-suite relationships in enterprises globally + MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.