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Senior vice president-operations skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Senior vice president-operations example skills

Below we've compiled a list of the most critical senior vice president-operations skills. We ranked the top skills for senior vice presidents-operations based on the percentage of resumes they appeared on. For example, 11.4% of senior vice president-operations resumes contained oversight as a skill. Continue reading to find out what skills a senior vice president-operations needs to be successful in the workplace.

15 senior vice president-operations skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how senior vice presidents-operations use oversight:

Implemented servicing surveillance program for commercial and residential loan portfolios to enforce vendor service level agreement and increase vendor oversight.
Created designed and oversaw all Due Diligence oversight review of intermediaries and service providers to determine and mitigate operational risk.

2. Financial Performance

Here's how senior vice presidents-operations use financial performance:

Monitor and review business and financial performance monthly and make the appropriate recommendations to continually improve financial and operational results.
Systematized financial performance measuring, resulting in measurable profit improvement, best practices decision making and competitive advantages.

3. SVP

SVP stands for Senior Vice President -- a senior role at most organizations and companies.

Here's how senior vice presidents-operations use svp:

Acquired by Concentric in 2016.SVP, Operations and Client Services (Contract Engagement) - 2001 to 2002Reported to CEO.
Advanced to SVP, Operations after 18 months as VP, Manufacturing after 19 months as Director, Golf Ball.

4. Project Management

Here's how senior vice presidents-operations use project management:

Investigated, proposed and implemented Project Management Professional (PMP) certification training and testing for all eligible project management staff.
Led governance, prioritization, resource/capacity management, portfolio/project management, executive dashboard, and employee development as a revenue source.

5. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how senior vice presidents-operations use risk management:

Designed and developed overnight automated control process for risk management factors as well as generation of daily flash management reports.
Managed and directed operations/administration and risk management including development of operational policies and procedures and workers compensation risk management procedures.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior vice presidents-operations use customer service:

Improved efficiency and customer service by managing technology implementations including Online Banking, Online Cash Management, and upgrading platform software.
Revitalized outdated customer service model resulting in improved customer service with improvement in units per transaction and average ticket sales.

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7. Process Improvement

Here's how senior vice presidents-operations use process improvement:

Experienced, results centered Logistics and Operations professional offering immediate value as a contributor to continuous process improvement and cost-containment strategy.
Initiated a software implementation process improvement to reduce cycle time; improve quality and reduce overall resource allocation for each implementation.

8. Direct Reports

Here's how senior vice presidents-operations use direct reports:

Direct reports included, retail sales manager, wholesale sales manager, operations manager and secondary marketing manager.
Provided administrative and related services to Senior Vice President and 8 direct reports designed to improve operating efficiency.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how senior vice presidents-operations use human resources:

Worked collaboratively with centralized back-office functions such as revenue cycle management, accounting, human resources and marketing.
Lead restructuring initiatives to drive efficiency and reduce expenses, interfacing closely with Human Resources.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior vice presidents-operations use business development:

Offered Critical Facilities Program and Operations leadership, overseeing projects and business development and managing proposals, marketing and community initiatives.
Provided strategic marketplace expertise and services in gas, power, midstream and international operations and business development.

11. Operational Risk

Operational risk stands for the risk of loss that occurs as a result of failed or ineffective internal processes, systems, and people, which can obstruct the flow of business activities.

Here's how senior vice presidents-operations use operational risk:

Led integration of risk self-assessment process to identify and mitigate compliance, strategic and operational risk across bank-wide lending operations.
Provided continuous identification, assessment, monitoring and control/mitigation of operational risks and a system of reporting.

12. Regulatory Compliance

Here's how senior vice presidents-operations use regulatory compliance:

Ensured systems accommodate client requests and enable development of new products while continuing to meet regulatory compliance and reporting requirements.
Created standardized policies and procedures that positively affected overall efficiency, increased student outcomes, and ensured regulatory compliance.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior vice presidents-operations use logistics:

Designed a Reverse Logistics program for returned products turning repaired tools into a significant revenue generator.
Assisted executives with logistics for meetings including technical support, room reservations and catering.

14. Strategic Plan

Here's how senior vice presidents-operations use strategic plan:

Maximized operating performance, managed strategic plan, performed complex risk profiling, and promoted a robust business intelligence sharing environment.
Provide strategic planning and leadership for commercial building services company providing facility maintenance and janitorial services to high profile national clients.

15. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how senior vice presidents-operations use real estate:

Facilitated the development and implementation of a new structure which provided facility management services to real estate companies.
Maintained cross-functional responsibility with real estate and construction in order to facilitate store openings and expansions.

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What skills help Senior Vice Presidents-Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior vice president-operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What senior vice president-operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young senior vice president-operationss need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a senior vice president-operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all senior vice president-operationss possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of senior vice president-operations skills to add to your resume

The most important skills for a senior vice president-operations resume and required skills for a senior vice president-operations to have include:

Oversight
Financial Performance
SVP
Project Management
Risk Management
Customer Service
Process Improvement
Direct Reports
Human Resources
Business Development
Operational Risk
Regulatory Compliance
Logistics
Strategic Plan
Real Estate
Due Diligence

KPIs
Strategic Direction
R
Internal Controls
SR
Executive Management
Sigma
Business Operations
Vendor Management
Medicare
Operational Efficiencies
Product Development
Client Satisfaction
ROI
Cost Savings
Business Process

Cost Reduction
EBITDA
FTE
Business Model
Contract Negotiations
SOX
ISO
RFP
ACH
Human Resource Planning
Gross Profit
Customer Support
SLA
Saas
ERP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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