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Top 50 Senior Vice President-Operations Skills

Below we've compiled a list of the most important skills for a Senior Vice President-Operations. We ranked the top skills based on the percentage of Senior Vice President-Operations resumes they appeared on. For example, 11.2% of Senior Vice President-Operations resumes contained Financial Performance as a skill. Let's find out what skills a Senior Vice President-Operations actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Vice President-Operations

1. Financial Performance
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high Demand
Here's how Financial Performance is used in Senior Vice President-Operations jobs:
  • Monitor and review business and financial performance monthly and make the appropriate recommendations to continually improve financial and operational results.
  • Systematized financial performance measuring, resulting in measurable profit improvement, best practices decision making and competitive advantages.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Improved financial performance by $2 million dollars by strengthening operational systems and deploying new models of cost-effective care delivery.
  • Reviewed project financial performance and cost reports, monthly schedule up-dates and critical path analysis, and project staffing requirements.
  • Implemented growth strategies, demographic trends, competitive analysis and managed financial performance of the company.
  • Improved overall financial performance and clinical outcomes in the region.
  • Improved Clinic financial performance by $6M.
  • Project Controls Manager Managed and reviewed with each PM the financial performance of each project in the field services group.
  • Formulated budgets and evaluated financial performance reports to reduce costs and readjust underperforming segments.

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57 Financial Performance Jobs

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2. Customer Service
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high Demand
Here's how Customer Service is used in Senior Vice President-Operations jobs:
  • Improved efficiency, quality and customer service ratings by standardizing operational, merchandising and customer service practices system wide.
  • Managed delivery of solutions, customer services.
  • Provided executive leadership for multiple customer service and technical call center departments located in Spokane, WA and Louisville, KY.
  • Managed B2B Customer Service, Inventory Management Services and Fulfillment Operations, and served on CEO's Corporate Business Review Team.
  • Designed company's national Claims Call Center to improve customer service and reduce over &8mm in non-credit losses.
  • Moved the Miami facility to Pompano Beach July 2006 in 2 days, no interruption of customer service.
  • Provide central scheduling to align floor coverage with projected client traffic to provide for the customer service experience.
  • Designed the new customer service organization to increase problem resolution and response time by 50%.
  • Managed a staff of over 70 operations, information technology and customer service personnel.
  • Improved performance to labor budget, while increasing focus on providing great customer service.
  • Managed staff of up to 100 Customer Service and Processing staff members.
  • Collaborated with business partners to exceed customer service levels within the center.
  • Managed the claims and customer service operations nationwide.
  • Streamlined processes and developed strategies to improve inventory performance, customer service and overall operation expenses.
  • Implemented new technology to improve customer service: Scripting Tool, Workforce Management Tool, and Automatic Dialer Enhancements.
  • Mentored and coached customer service unit that earned 10 consecutive Dalbar customer service awards and 13 overall.
  • Moved the Tampa facility to Ocala in 2 days with no interruption to customer service.
  • Attained 95%+ customer service levels each year by creating and enforcing SLAs/benchmarks.
  • Reengineered the Admissions process in the Call Center to improve Customer Service.
  • Improved marketing and player development metrics were achieved, as well as a significant improvement in customer service and accounting/analytical data.

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5,218 Customer Service Jobs

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3. Ensure Compliance
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high Demand
Here's how Ensure Compliance is used in Senior Vice President-Operations jobs:
  • Authored and implemented policy/procedure manuals and control checklists to ensure compliance with department, bank, and regulatory guidelines.
  • Reviewed the business unit continuity of business plans to ensure compliance to regulatory standards.
  • Performed internal audit of customer interest assignment table to ensure compliance with Federal regulations.
  • Worked alongside Hollywood studios on daily basis to ensure compliance of both new releases to street dates and catalog replenishment.
  • Work with Sales groups, auditors & regulators to provide data and to ensure compliance of exchange and firm policies.
  • Set and communicate clear goals that align with business objectives and ensure compliance with government regulations and company policies.
  • Monitor total asset growth and Tier 1 Capital levels to ensure compliance with mandated thresholds.
  • Reviewed lease contracts to ensure compliance with internal and external policies and government regulations.
  • Reviewed bank policy to ensure compliance with current procedures and identified gaps.
  • Interpret new regulatory rules and regulations and develop plans to ensure compliance.
  • Review draft agreements to ensure compliance with PSN's regulations.
  • Oversee the Confirmation Letter process to ensure compliance.
  • Oversee the Hotel Voucher process to ensure compliance.
  • Reviewed, disbursed and communicated loan deficiency reports to ensure compliance adherence to multiple investor/agency guidelines to all staff members.
  • Liaised with project managers to monitor expense and ensure compliance with established timelines and budget requirements.
  • Board appointed Bank Operation's Compliance Office- ensure compliance with all applicable laws and regulations at all bank offices.
  • Serve as BSA and Security officer for the bank Ensure compliance with all government regulations
  • Managed and led field training to ensure compliance and success in a distributed environment.
  • Review purchases to ensure compliance with HUD regulations.

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649 Ensure Compliance Jobs

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4. Oversight
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high Demand
Here's how Oversight is used in Senior Vice President-Operations jobs:
  • Implemented servicing surveillance program for commercial and residential loan portfolios to enforce vendor service level agreement and increase vendor oversight.
  • Maintained largest digital media library in North America with oversight of digital copyright management and PRO reporting
  • Conducted assessments/audits of Global Risk s oversight and performance against policy.
  • Direct oversight of office and division management.
  • Direct all operations for restoration and Community Association Capital Improvements, from $1,400.00-$3,500,000.00 projects including oversight of projects.
  • Charged with oversight of all real estate development projects, general brokerage, financial operations, property management, and marketing.
  • Initiated and provided leadership and direction for the day-to-day Network Operations and Field Services organization with P&L oversight.
  • Promoted and assigned P&L and operational performance oversight for Inserts Manufacturing Group (19 plants).
  • Created high performance teams to support oversight and to ensure timely and accurate delivery of services.
  • Provided desk side service delivery and support with oversight of metrics and P&L management.
  • Renegotiated subcontractor agreements to improve oversight, enhance accountability, and reduce costs by 15%.
  • Direct accountability for 135 FTE and indirect oversight of 1,300 FTE organization across multiple sites.
  • Provided oversight to support root cause analysis and tracking corrective action plan to completion.
  • Provide Executive Operational Oversight of the organization while reporting to the CEO.
  • Provided Technical & Operations risks oversight on home loan initiatives and governance.
  • Direct oversight of Oncology, Senior Services, and physician practices.
  • Added IT and demand planning oversight with promotion to SVP.
  • Served as project manager for selection, contract negotiation, and implementation oversight of software/hardware solutions/upgrades.
  • Executed vendor oversight addition of Computershare closed end fund service agent and new UCITS service provider Citibank (Luxembourg).
  • Provide incident/loss oversight; approval, post mortem, and reporting.

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100 Oversight Jobs

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5. Cost Savings
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high Demand
Here's how Cost Savings is used in Senior Vice President-Operations jobs:
  • Led team that identified and removed 220,000 defects from the business, resulting in $11 million in annual cost savings.
  • Delivered 15% revenue growth and $20 million in operational cost savings over three years; eliminated external manufacturing.
  • Completed $80,000,000 sale yielding $2,000,000 in profit as well as operating cost savings of $4,000,000 annually.
  • Implemented an innovative cost savings model that reduced 3rd party data processing and translation vendor expenses by 33%.
  • Generated 25% per transaction cost savings through implementation of a controlled philosophy and approach to change management.
  • Applied Six Sigma methodology to streamline key processes and leveraged automation which led to $1MM cost savings.
  • Introduced scheduling into district management for a $300K cost savings and 60% improvement in time-to-schedule.
  • Generated cost savings between 20% and 45% by negotiating new materials supply contracts with global vendors
  • Yielded annualized cost savings of $300MM through skilled contract negotiations, compliance, and demand management.
  • Established standards and procedures resulting in upwards of 60% cost savings and improved productivity.
  • Cost savings of $212k annually achieved through results of project on auto closures.
  • Created a $2.5M-3M annual cost savings using check capture system technology.
  • Defined operations centers word-wide resulting in 60%+ cost savings.
  • Meet cost savings target of $5.5m Euros.
  • Cost savings estimated at 25MM+ over four years.
  • Achieved $1.5MM in cost savings in 2015 and have identified $5.4MM in 2016 projects.
  • Integrated management operations, resulting in significant cost savings and increased operational effectiveness and efficiencies.
  • Consolidated 4 divisional account receivable departments, delivering cost savings and efficiencies.
  • Initiated the development of an offshore processing strategy for Post Closing with a projected annual cost savings of [ ]
  • Developed key assembly cost savings initiatives in areas of; incorporation of HD leadframes, Cu Wirebonding, Gold Wirebond optimizations.

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27 Cost Savings Jobs

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6. Direct Reports
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high Demand
Here's how Direct Reports is used in Senior Vice President-Operations jobs:
  • Managed 12 direct reports including all bakery management, corporate engineering, accounting and purchasing.
  • Directed 345 agents through 12 direct reports while managing P&L, budget, and personnel functions for eight branches.
  • Direct reports included the Vice President Business Development and Sales, Controller, Vice President Solutions Delivery and Director Human Resources.
  • Direct Reports: 4 - Call Center Manager, Quality Assurance Manager, Training Manager, and Workforce Manager.
  • Direct reports include VP Logistics, Director Engineering, 2 Plant Managers, and the Director of Port Operations.
  • Cultivated a positive and performance based culture which including mentoring, guidance and supervision to all direct reports.
  • Lead and mentor management team of 4 direct reports with responsibility for 85 employees and 20 offshore personnel.
  • Directed operations for 195 stores, P&L responsibilities, 17 direct reports and 1,000 employees.
  • Led the delivery and technical support team comprised of 2 direct reports, plus ~40 employees.
  • Restructured organization to support employee growth from 25 to 60 people with 4 direct reports.
  • Direct reports include Regional Vice Presidents, Clinical Services, Environmental Services and Human Resources.
  • Supervised a team of 8 direct reports and as many as 1600 employees worldwide.
  • Led team of 3 direct reports with responsibility for organization of ~60 total employees.
  • Direct reports are accounting, human resources, information technology, and asset management.
  • Managed eight Direct Reports of Senior Managers responsible for over two hundred staff.
  • Managed a staff of 300, multiple regions with 11 direct reports.
  • Managed a team of seven direct reports and 375 indirect reports.
  • Manage 60 consultants and 28 offshore resources with 4 direct reports.
  • Led and empowered staff of 600 and 10 direct reports.
  • Managed 250+ employees and six direct reports.

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102 Direct Reports Jobs

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7. Business Development
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high Demand
Here's how Business Development is used in Senior Vice President-Operations jobs:
  • Offered Critical Facilities Program and Operations leadership, overseeing projects and business development and managing proposals, marketing and community initiatives.
  • Developed strategic business development and marketing plan to create a new business unit and expand into e-Business consulting.
  • Provided strategic marketplace expertise and services in gas, power, midstream and international operations and business development.
  • Formalized new business development process designed to shore-up profitable growth through strategic positioning in high margin disciplines.
  • Directed staffing and recruitment operations, business development and process and procedure formation.
  • Identified new business development opportunities and implemented strategies to achieve company growth.
  • Provided strategic leadership in the development/increase of sales and new business development.
  • Implemented a business development strategy, through strategic partnerships.
  • Completed commercial assessments on major business development opportunities.
  • Create significant company growth through business development from annual revenue of $4M per year to $10M+ per year.
  • Provide cross-functional management to field operations, sales & marketing, human resources, business development and customer service teams.
  • Managed all operational, trading, and business development activities of the broker dealer with a staff of 15 employees.
  • Drive nation-wide business development and sales efforts to continually grow client portfolio through acquisitive and organic growth.
  • Focused on business development and improved efficiency through the use of business tools and technology.
  • Guided inside sales and marketing in account development, business development, product marketing.
  • Headed business development mobile, technology, digital media and game publishing.
  • Led business development efforts for all EPC opportunities.
  • Lead the business development activities for multi-million dollar Joint Commission home care and outpatient rehabilitation provider.
  • Supported classical business analysis, pre-sales & business development efforts.
  • Assisted with business development, technical sales and customer service activities.

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1,018 Business Development Jobs

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8. Project Management
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high Demand
Here's how Project Management is used in Senior Vice President-Operations jobs:
  • Direct quantitative online research department including survey programming, project management, online sample acquisition, vendor acquisition and statistical analysis.
  • Led governance, prioritization, resource/capacity management, portfolio/project management, executive dashboard, and employee development as a revenue source.
  • Implemented project management software application to enable remote time capture, project status reporting, and profitability calculations.
  • Implemented Project Management costing analysis software program, enabling real-time project analysis, accountability, and transparency.
  • Proposed and assisted managing annual project management budget of approximately $1.5M.
  • Negotiated business terms of agreements and supervised project management staff.
  • Implement and standardize project management processes and procedures.
  • Retail Banking and Project Management Experience
  • Direct reports included Vice Presidents of Advisory Operations, New Accounts, Project Management, Service Center, and Client Services/Statements.
  • Oversee the Project Management Office responsible for defining and executing the Markets implementation to a single firm wide KYC platform.
  • Lead the client services group including account service, market research, project management, and HCP network operations.
  • Managed Deposit Operations, Wire Services, Personal Banking, Compliance, Project Management, Revised all Policy/Procedures
  • Promoted to SVP after 1.5 years of highly successful Field Service and Project Management efforts.
  • Sustain strong internal teamwork overseeing product and project management with Engineering, IT and Networking.
  • Managed the Project Management Office and was responsible for all project management activities.
  • Led operations and project management with a senior professional team of eight.
  • Introduced Rally as the project management tool Manage portfolio of infrastructure expansion efforts required for compliance with Frank-Dodd regulations.
  • Directed business activities, including new product research, modeling and analysis, project management and system integration.
  • Designed and cultivate a proactive approach for project management practices focused on both operational efficiencies and communication plans.
  • Created a Post Mortem process for both dispatch and Project management escalations.

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2,079 Project Management Jobs

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9. Strategic Plan
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high Demand
Here's how Strategic Plan is used in Senior Vice President-Operations jobs:
  • Developed a three-year strategic plan for Information Technology with initiatives linked to company objectives.
  • Developed strategic planning initiative while integrating new operations team from ongoing acquisitions.
  • Required strategic planning, budgeting and formulating cost saving initiatives.
  • Generated new business through strategic planning and aggressive marketing.
  • Create and implement strategic plans, setting and administering budgets and developing improved processes to meet short and long term objectives.
  • Ensured that all goals were consistent with the strategic plan and that all programs maintained the highest best practice standards.
  • Managed staff of 70 employees in customer service, strategic planning, regulatory compliance, and information technology.
  • Lead immediate turnaround through establishment and linkage of Operations strategic and tactical plans to corporate strategic plan.
  • Developed strategic plan and implementation for resources and systems used for yearly PI for inventory of approx.
  • Conducted short and long term strategic planning, allowing corporation / agencies to achieve budgeted profit.
  • Collaborate with executive leaders in developing strategic plans, policies, and change management processes.
  • Identified, developed and implemented international strategic plan that resulted in $498M revenue.
  • Created and implemented strategic plan with goals and objectives to achieve within three years.
  • Authored corporate strategic plan and presented to Board of Directors and Wall Street.
  • Delivered routine commercial business updates and strategic plans to board of directors.
  • Coordinated with Board of Directors to develop organization's strategic plan.
  • Led the Information Technology departments and IT Strategic Plan.
  • Managed strategic planning of products and services.
  • Managed all staff and leadership events including: All Hands Meetings, Strategic Planning, Project Reviews, and Executive Roundtables.
  • Led long term strategic planning for all procurement related activities including outsourcing/ offshoring of non-core functions.

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26 Strategic Plan Jobs

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10. Logistics
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high Demand
Here's how Logistics is used in Senior Vice President-Operations jobs:
  • Designed a Reverse Logistics program for returned products turning repaired tools into a significant revenue generator.
  • Assisted executives with logistics for meetings including technical support, room reservations and catering.
  • Developed a global sourcing strategy enhancing logistics capabilities while improving the bottom line.
  • Total supply chain responsibility for freight systems, logistics systems and distribution management.
  • Full responsibility of the Company's distribution, logistics and production operations.
  • Spearheaded automating the Logistics and Fleet Management Department.
  • Full responsibility for all operations and planning activities, including technical review, sourcing, costing, forecasting and logistics.
  • Led a team that transformed the merchandise logistics process of moving goods from the Distribution Center to the Sales Floor.
  • Managed the logistics to move over 10MM plus pounds/250 truckloads weekly across our US and Canadian network.
  • Orchestrated production, supply chain, logistics, and customs compliance through global channels of distribution.
  • Managed daily appointment scheduling, logistics for meetings, conference calls, and travel plans.
  • Head of WRA's Operations and Logistics Advisory Service for finance and supply chain executives.
  • Re-engineered the supply chain /logistics platform to improve on time delivery and accuracy rates.
  • Provide oversight of all manufacturing, customer service and logistics throughout 125 countries.
  • Decreased logistics expenses by one million dollars in a rising cost environment.
  • Designed and implemented all logistics/purchasing processes and controls from the ground-up.
  • Provided planning and logistics support for sales seminars and events.
  • Plan and coordinate training logistics.
  • Accelerated a career in third party logistics and supply chain operations as a participative thought leader.
  • Negotiated 3rd party dedicated logistics for deliveries outside Dade, Broward and Monroe counties.

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1,424 Logistics Jobs

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11. Risk Management
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high Demand
Here's how Risk Management is used in Senior Vice President-Operations jobs:
  • Designed and developed overnight automated control process for risk management factors as well as generation of daily flash management reports.
  • Developed risk management training to executive/staff on risk infrastructure, policies, roles, responsibilities and reporting metrics.
  • Oversee second line information and governance for information security and risk management at a financial institution.
  • Developed and implemented a business risk management process designed to identify and mitigate risk.
  • Handled risk management functions and mitigated risk exposure.
  • Headed up gas supply & trading, risk management, portfolio optimization, supply planning and transportation & exchange functions.
  • Provided expertise with regard to third party and vendor risk management including sourcing, contracting, management and off-boarding.
  • Developed strategic plans for all products and services including account acquisition, credit and risk management strategies.
  • Led three major cross-functional initiatives to enhance risk management and call center technology, processes and practices.
  • Implemented reporting and risk management measures to monitor risks unique to a company in runoff.
  • Participate on ERM committee and advise on Enterprise Risk Management (ERM) matters.
  • Act as liaison to Risk Management, Front Office and other related departments.
  • Act as liaison to clearing firm on all operational issues and risk management.
  • Oversee compliance and risk management framework and activities for mandates worldwide.
  • Conducted training on various risk management topics to large audiences.
  • Supported the ORSA and ERR regulatory risk management submissions.
  • Directed SOX reporting and Risk Management.
  • Core responsibilities included: Risk Management o Responsible for development, deployment, training and enforcement of Company's Safety Program.
  • Enhanced the institution's risk management discipline and capability to self-identify, assess, manage, monitor and report risks.
  • Revamped the firm's proprietary risk management system that subsequently reduced peak to trough drawdowns by more than 50%.

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743 Risk Management Jobs

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12. Process Improvement
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high Demand
Here's how Process Improvement is used in Senior Vice President-Operations jobs:
  • Experienced, results centered Logistics and Operations professional offering immediate value as a contributor to continuous process improvement and cost-containment strategy.
  • Created and maintained department policy and procedures, created process maps and implemented process improvements resulting in improved customer delivery times.
  • Directed and participated in projects to automate bankruptcy work flows, implement recovery scoring and multiple process improvement initiatives.
  • Created standardized business reporting /process improvements which eliminated cross-channel redundancy and reduced loan closure cycle by 1.5 days.
  • Facilitate quality initiatives and process improvement plans for Financial Services Operation.
  • Authored internal white papers for needed process improvements.
  • Led cross-functional team for company-wide process improvement initiative.
  • Coordinated process improvement efforts to address risks.
  • Project manager for product and service initiatives and process improvements such as Mobile Banking and Treasury suite of services.
  • Institutionalized a mandate to require charters and charter reviews to be held weekly to drive process improvements much quicker.
  • Institute business wide operational metrics, KPI's, dashboard reporting, and efficient process improvement measures.
  • Reduced the cost of new concept prototype stores via design changes, process improvement and bidding.
  • Warehouse and Distribution facility lean initiatives to reduce labor by 20% through continual process improvements.
  • Reduced the staffing needs by 20 FTE through implementation of continuous process improvements.
  • Implemented visual management and process improvement plans that increased productivity by 10%.
  • Led Lean process improvement & implementation to fifteen plants in April 2006.
  • Implement process improvements and changes.
  • Heightened relationships with key accounts by engineering customized service solutions and continuous process improvement.
  • Decreased operating costs by 40% through effective operations management, process improvements, and streamlining.
  • Conduct process improvement initiative to identify opportunities to reduce costs and improve operational efficiencies.

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738 Process Improvement Jobs

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13. Real Estate
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high Demand
Here's how Real Estate is used in Senior Vice President-Operations jobs:
  • Maintained cross-functional responsibility with real estate and construction in order to facilitate store openings and expansions.
  • Negotiated all contracts (also $50M+ in some instances) for Real Estate and ISP on behalf of the business.
  • Manage global contract repository and lease data base for real estate and coordinate with accounting on lease and revenue recognition.
  • Negotiated real estate transactions; eliminated $15M+ in liabilities and increased the company's NBV by 20%.
  • Direct responsibilities included: sales, real estate, marketing, store design and training of new franchisees.
  • Ensured that accurate and timely financial statements were prepared in accordance with GAAP for 300+ real estate properties.
  • Direct total real estate matters from property search, resale negotiations, and condo conversion to move-in.
  • Served as VP for financing in Southwest Region for this $300M real estate company.
  • Collaborate with real estate brokers and agents regarding contracts, closings, and end-user documentation.
  • Led company and franchise operations, real estate, 3rd party distribution and client service.
  • Key local player in selling the company and real estate at high sales multiples.
  • Compare real estate alternatives from a qualitative, financial, timing and risk perspective.
  • Developed real estate strategy providing new store growth of 45 stores per year
  • Full knowledge of construction, real estate development along with site selection.
  • Provide Consulting support in Commercial Real Estate and Financial Services.
  • Initial fund is commercial and residential real estate focused.
  • Assisted with developing drafts of Private Placement Memorandums for specific real estate investment opportunities and fundraising efforts.
  • Implemented training for marketing staff, hired and oversaw onsite sales teams for real estate projects.
  • Key Contributions Executed quick turnaround of both Procurement and Real Estate functions.
  • Contributed to Simon Property Group's recognition by Fortune as its "most admired real estate company."

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1,549 Real Estate Jobs

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14. Business Units
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high Demand
Here's how Business Units is used in Senior Vice President-Operations jobs:
  • Led operational business units achieving significant improvements y-o-y via standardization of processes, integration of best practices & technology enhancements.
  • Established key relationships and maintained excellent rapport with cross-functional business units to promote interdisciplinary decision-making in daily bank operations.
  • Delivered new operating structure aligned to key stakeholders in merchandising and operations for strategic and geographical business units.
  • Maintain disaster recovery, emergency response, and business continuity plans for responsible business units.
  • Directed management staff across all business units.
  • Worked across business units and divisions to determine goals and objectives as well as gain buy-in for center design and processes.
  • Supported, coached, and planned for the operation of 8 discrete business units including ambulatory care and long term care.
  • Support all the Bank's various front-end business units to ensure maximum growth & revenue generation and excellent service quality.
  • Led Project Office and IT for the Wealth Management division supporting business units throughout the bank's U.S. footprint.
  • Ensured annual risk assessments were completed and processes & controls were in place consistently across all Finance business units.
  • Led the integration, enhancement and embedding of risk and controls self-assessment framework (RCSA) within business units.
  • Oversee strategic planning and operations for 5 business units supporting rapid expansion via organic growth and acquisitions.
  • Directed operations for eleven business units across the United States, Canada, Mexico, and China.
  • Consolidated multiple software business units into single operating entity, saving 10% in annual costs.
  • Guided business units to define and document risk thresholds that link to risk appetite.
  • Completed operational process audits and acquired SAS Type II for all business units
  • Consult with corporate risk managers of all business units.
  • Focused heavily on the integration of services across business units and workflow management software development.
  • Managed product workflow, all business units.
  • Conducted full scale feasibility study transforming creative resources into one "centralized" in-house agency servicing all Sony BMG business units.

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231 Business Units Jobs

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15. Revenue Growth
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average Demand
Here's how Revenue Growth is used in Senior Vice President-Operations jobs:
  • Contributed to recreational revenue growth by designing and implementing Destination Services Department to enhance guest recreational experience.
  • Transformed operating practices to support sustained annual 3 year revenue growth of 25% and staffing growth of over 300%.
  • Initiated Balance Scorecard system that improved customer service, revenue growth, and expense reduction while enhancing employee productivity and retention.
  • Led restructuring efforts that yielded 20% YOY revenue growth while growing net margins in excess of 100%.
  • Delivered superior level of service to a diverse clientele while enhancing client retention and driving revenue growth.
  • Pioneered selling strategies that compounded annual revenue growth by 30% and profit growth by 27%.
  • Optimized operational performance and cost control, supporting revenue growth and expansion of partner portfolio.
  • Sustained 4 years of double-digit revenue growth at Division level.
  • Increased the company's annual revenue growth by 26%.
  • Achieved 15% total revenue growth in 2009.
  • Developed new services that enhanced Celcaribe and presented opportunities for revenue growth.

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7 Revenue Growth Jobs

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16. New Product Development
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average Demand
Here's how New Product Development is used in Senior Vice President-Operations jobs:
  • Improved average lead times from suppliers to support new product development from more than 12 weeks to less than three weeks.
  • Improved percentage of successful new product introductions 25% through the development of a cross-functional new product development matrix.
  • Served on the Management, Information Technology, New Product Development, Compliance, and Fair Lending committees.
  • Interpret department needs using data to drive new product development & enhancement and financial analysis & modeling.
  • Partnered with President and served on Executive Committee to lead the transformation of new product development.
  • Direct activities of research and development, new product development and engineering activities across group.
  • Led team of five PhD's on new product development.
  • Involved in new product development, specifically with Helocs, Loan Modification and Servicing product development.
  • Designed, implemented and acted as chairperson for the new product development and corporate productroadmap planning processes.

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53 New Product Development Jobs

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17. Information Technology
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average Demand
Here's how Information Technology is used in Senior Vice President-Operations jobs:
  • Managed 50 person office operation including Financial, Administrative, Information Technology, Meeting & Event Planning and communications/marketing departments.
  • Managed information technology, technology development, and fleet and facilities divisions supporting operations in Virginia and North Carolina.
  • Directed the activities of new information technology systems and enhancement to existing automated systems.
  • Oversee all administrative functions such as information technology, capital equipment planning and management.
  • Direct functional responsibility for finance, production, administration and information technology.
  • Work closely with Information Technology concerning enhancements to products and services.
  • Managed over $12 million information technology budget and administration.
  • Aligned information technology objectives with organizational objectives and strategies.
  • Developed information technology strategy for North American Operations.
  • Hired to support the COO and responsible for the Training, Information Technology, Compliance, and 1st party collection teams.
  • Direct reports include; Operations, Human Resources, Compliance, Marketing, and Information Technology divisions.
  • Supervised department managers (clinical, finance, human resources and information technology).
  • Led the Product Development, Information Technology and Customer Service areas in re-architecting capabilities and strengthened our operational performance metrics.
  • Work in partnership with Information Technology and Information Systems to execute technology deliverables and overall platform improvement.
  • Created successful RFPs for information technology platform, including software and hardware recommendations.
  • Reduced Information Technology budget by 28% within the first year of managing this organization.
  • Upgraded the Information Technology regulatory rating from "average" to "outstanding."

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2,483 Information Technology Jobs

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18. Human Resources
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average Demand
Here's how Human Resources is used in Senior Vice President-Operations jobs:
  • Worked collaboratively with centralized back-office functions such as revenue cycle management, accounting, human resources and marketing.
  • Lead restructuring initiatives to drive efficiency and reduce expenses, interfacing closely with Human Resources.
  • Worked closely with Legal, Compliance and Human Resources to develop career path, job descriptions and titles for Operations personnel.
  • Planned and directed all aspects of the organization's Human Resources functions including the formulation/review of policies, initiatives and objectives.
  • Teamed with Human Resources and Chief Risk Officers to determine staffing levels and participated in the hiring process to build teams.
  • Work with Finance, Human Resources, QAPI, Compliance, and Clinical Managers to meet or exceed yearly goals.
  • Worked directly with department heads to assist in understanding and executing their responsibilities as if pertains to Human Resources issues.
  • Collaborated with President of Sourcing / Product Development and Human Resources Department on recruitment of design and sourcing teams.
  • Focused on four areas of training: Safety, Quality (Food Safety), Environmental and Human Resources.
  • Profit and Loss responsibility with direct supervision of Accounting, Production/Operations, Land/Legal, Administration, and Human Resources.
  • Serve as the Executive sponsor of the Human Resources department providing leadership of policy implementation and committee development.
  • Included operations, client services, human resources, Information Technology, training, quality and facilities.
  • Designed and executed Human Resources, Financial, Marketing and Franchise Systems to improve performance.
  • Direct reports included Vice Presidents for Deposit Support, Human Resources and Information Technology.
  • Hired Human Resources Manager who led the development of current and progressive policies.
  • Managed operations inclusive of fabrication, construction, mechanical, electrical & control engineering, administration, and human resources.
  • Directed all finance, operational and human resources functions for $12,000,000 operation of Chicago office and design firm.
  • Supervised accounts payable and receivable, and human resources functions, including review of insurance plans and benefits.
  • Networked with Human Resources and Recruiting to place employees in other positions who were facing job loss.
  • Officer with direct accountabilities: Retail Operations 50+ unit $120 million jeweler Human Resources 60 corporate/warehouse and 500 field employees

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2,646 Human Resources Jobs

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19. Due Diligence
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average Demand
Here's how Due Diligence is used in Senior Vice President-Operations jobs:
  • Conducted due diligence on all technology platforms and made final recommendation on telephony and processing systems.
  • Developed new plan, traveling often to England, The Netherlands and Saudi Arabia to build relationships and conduct due diligence.
  • Established AML Compliance training program for the bank's client facing staff for completion of the new client due diligence process.
  • Implement the bank's Anti Money Laundering policy pertaining to customer due diligence, enhanced due diligence and documentation requirements.
  • Handled contract negotiations and due diligence for real property purchases and closings and monitored contract compliance with outside attorneys.
  • Lead Operational planning, readiness, and due diligence coordination for the sale of TSI to Platinum Equity.
  • Performed due diligence and integration of 3 acquisitions (2 in USA and 1 in Canada).
  • Key participant in the creation of the Operational Due Diligence (ODD) scheme at AB.
  • Responded to all due diligence requests through the sale of the company and its subsidiaries.
  • Asked to direct West Coast services while conducting due diligence on acquisition targets.
  • Conducted due diligence of target acquisitions in support of M&A team.
  • Managed 3rd party software vendor relationships from due diligence to integration.
  • Led the due diligence process for acquisitions.
  • Research and due diligence on customers and entities, OFAC, KYC, BSA.
  • Performed multi - divisional due diligence and audits for benchmarks and trends including employee efficiency.
  • Conducted due diligence evaluations on many startup companies in a wide variety of industries.
  • Perform due diligence and onboarding of acquisitions.
  • Applied Companies ~~~~~~~~~: Development Responsibilities Perform due diligence on new acquisitions including property inspections and market analysis.
  • Served on the Due Diligence teams in charge of the CMS and Nucletron acquisitions for a review of all Operational aspects.
  • Created and developed AGID Operations Due Diligence criteria which was use to determine suitability of service providers and funds trading partners.

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65 Due Diligence Jobs

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20. Key Performance Indicators
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average Demand
Here's how Key Performance Indicators is used in Senior Vice President-Operations jobs:
  • Implemented daily, weekly and monthly reporting processes focusing on key performance indicators and monitored daily service delivery.
  • Exceeded key performance indicators and compliance level standards established by client and government oversight agencies.
  • Developed and maintained key performance indicators to maintain service standards and internal productivity.
  • Developed and monitored key performance indicators for purposes of continuous improvement strategies.
  • Developed key performance indicators and metrics to improve management of departments.
  • Instituted Key Performance Indicators (KPI) that drove performance to revenue growth that averaged 35% per year.
  • Implemented key performance indicators to uphold employee accountability and tracking of daily, weekly and monthly departmental goals.
  • Developed tools and key performance indicators (KPI's) to collect and measure results.
  • Improved service performance from 27% to 70% across key performance indicators.
  • Led implementation of organization-wide portfolio management system (Portia) Created operational key performance indicators and accountability structure throughout the organization.
  • Designed an operations dashboard and key performance indicators to measure multiple business functions ensuring a consistent, high quality work product.
  • Instituted performance measures and created dashboards to track metrics and key performance indicators (KPIs) across business lines.
  • Conduct root cause analysis on key performance indicators to reduce errors and improve efficiencies.
  • Improved performance of key performance indicators (service level, distribution productivity, backorders) Successful FDA inspection.

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16 Key Performance Indicators Jobs

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21. Sigma
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average Demand
Here's how Sigma is used in Senior Vice President-Operations jobs:
  • Leveraged Six Sigma methodology to identify and improve inefficient business processes to build a client driven environment and boost profitability.
  • Implement Six Sigma/Lean methodology and certification programs throughout the business segment to advance employee technical expertise and improve operations.
  • Supported Chief Operating Officer in driving efficiency plans and increasing operating capacity by streamlining processes through six sigma analyses.
  • Leverage Six Sigma tools to create a more predictable and consistent associate/customer experience.
  • Key senior member of corporate executive committees that focused on Six Sigma, shrink reduction, and standardization of best practices.
  • Achieved Six Sigma Green Belt; applying methodology to reduce product deficiency rates and cycle times by over 50%.
  • Achieved $6.6 million in expense reductions by driving staffing to volume models and lean manufacturing concepts /six sigma tools.
  • Implemented Lean Sigma flow and recovered $3.5MM in loss reductions in pinned, pin-less and consumer card products.
  • Led the deployment of Operational Excellence and Lean Six Sigma within Global Commercial and Investment Bank operations.
  • Generated $6.7 million in financial benefits by applying DMAIC methodology Six Sigma projects.
  • Average Lean or Six Sigma certification project had $1.1 Million business value.
  • Developed and administered White Belt- and Green Belt-Level Lean Six Sigma training content.
  • Leveraged Six Sigma methodology to accelerate efficiency of installed cases by 45%.
  • Introduced Six Sigma Methodology to company with first-year savings of $3.7 million.
  • Served as the six sigma certification analyst for process excellence projects.
  • Lean / Six Sigma Green Belt: 2.5 X increase.
  • Leveraged six-sigma strategies, best business practices and competitive analysis to restructure the organization.
  • Developed a Lean Sigma management operating model that was adopted companywide.
  • Process transformation is accomplished by designing practice efficient and effective workflows by applying Lean Six Sigma and change management principles.
  • Increase efficiency through LEAN and Six Sigma tools including, Kaizen events, standardized processes daily metrics and production dashboards.

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134 Sigma Jobs

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22. Daily Operations
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average Demand
Here's how Daily Operations is used in Senior Vice President-Operations jobs:
  • General oversight of all daily operations.
  • Initiated training of origination and processing personnel on all system functions including Freddie and Fannie guidelines, software and daily operations.
  • Directed all sales and operations and merchandising teams for 75 store locations in site selection, launch, and daily operations.
  • Managed professional team of 15 individuals responsible for scheduling, daily operations, invoicing and maintenance of the pipeline system.
  • Recruited and hired all personnel, established the training department, oversaw daily operations and defined strategies.
  • Oversee daily operations including sales, recovery management, and both national and international staff.
  • Maintained qualified work force for daily operations, offering a fair and competitive benefit package.
  • Guided daily operations processing for this fund of funds providing wealth management services.
  • Directed the daily operations of 15 upscale supermarkets in the Detroit market.
  • Directed daily operations of claims processing, customer services, and enrollment.
  • Led daily operations of hospital and built a medical office complex.
  • Lead and direct the daily operations of the international nonprofit.
  • Managed all the daily operations, both domestic and international.
  • Served as Wholesale Account Executive in addition to daily operations.
  • Managed the daily operations of the billing company.
  • Oversee daily operations and station staff.
  • Directed daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Directed daily operations providing centralized consumer and commercial loan production, pre-closing and post-closing review.
  • Direct and oversee all of the daily operations functions of the Bank.

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61 Daily Operations Jobs

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23. SVP
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average Demand
Here's how SVP is used in Senior Vice President-Operations jobs:
  • Acquired by Concentric in 2016.SVP, Operations and Client Services (Contract Engagement) - 2001 to 2002Reported to CEO.
  • Hired as Director of Operations in 1986, promoted to VP in 1987 and SVP in 1995.
  • Worked also in SVP as an Operator A for 3 years and learned Aseptic Qualifications and Manufacturing.
  • Promoted from VP to SVP within six months of joining CGS.
  • Consulted with SVPs at key accounts Bank of America, Countrywide, and Sun Trust Bank.

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1 SVP Jobs

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24. Internal Controls
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average Demand
Here's how Internal Controls is used in Senior Vice President-Operations jobs:
  • Directed budgeting, financial functions, internal controls and maintained executive oversight across all operating functions.
  • Maintained internal controls necessary for safe and sound operations.
  • Direct the day-to-day operations, manage staff, Enterprise Risk Management, internal controls and growth and profitability of the company.
  • Maintained an effective system of internal controls, including support of Corporate SOX testing and certification.
  • Oversee Sarbanes-Oxley Quarterly Internal Controls Certification (Section 302) by Executive Management.
  • Assisted audit group in updating internal controls for SOX Compliance.
  • Prepared operating procedures to enhance the system of internal controls.
  • Designed process workflows to enhance operational efficiency and internal controls.
  • Oversee on-going evaluation and testing of internal controls including updating Risk Controls Self Assessments (RCSA).
  • Revamped internal controls which led to three successful Sarbanes Oxley audits in information technology and capitalized software.

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79 Internal Controls Jobs

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25. Operational Efficiencies
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average Demand
Here's how Operational Efficiencies is used in Senior Vice President-Operations jobs:
  • Implemented cross-departmental collaboration initiatives increasing operational efficiencies and organizational effectiveness.
  • Served with executive leaders to provide leadership, organizational management, and operational efficiencies for Wealth Technology Division of 200+ staff.
  • Initiated higher standards of quality assurance resulting in a 90% increase in operational efficiencies and profitability.
  • Increased operational efficiencies along with modernization of environment that resulted in $7M cost reduction improvement.
  • Created processes and procedures to decrease operational costs and increase operational efficiencies.
  • Skilled in driving unit level profits through operational efficiencies and accountability.
  • Created operational efficiencies by developing key performance and risk indicators.
  • Implemented operational efficiencies reducing expenses over $150,000.
  • Implemented controls to ensure operational efficiencies and quality.
  • Increased operational efficiencies by $4 million per year related to Banking Funds movement.
  • Reduced headcount 7% in 2010 by realizing operational efficiencies.
  • Streamlined process workflows to improve operational efficiencies across all operational areas in compliance with FDICIA standards.
  • Implement operational efficiencies and streamline workflows to achieve optimized operations.
  • Improved operational efficiencies through implementation of benchmarking that allowed 12 FTE reductions through attrition and saved $850k in payroll.
  • Focused on improving the customer experience while increasing operational efficiencies through increased LPE and lower cost per funded loan.

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26. Business Operations
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average Demand
Here's how Business Operations is used in Senior Vice President-Operations jobs:
  • Reorganized business operations consolidated staff, reducing rework by 90% and significantly improving quality levels.
  • Manage business operations including sales team, credit mitigation, funding and general operations.
  • Recruited by Senior Business Executive to manage the business operations and implement division-wide processes.
  • Challenge: Integrate and consolidate separate business operations functions and organizations.
  • Directed all technical and business operations including delivering internet services, network design / support, and hardware sales / support.
  • Managed the entire business operations, which include sales and marketing, network operations center, customer care, and logistics.
  • Analyzed P&L and identified the need to streamline labor and business operations in order to turn a profit.
  • Manage business operations efforts and coordinate with the firm's infrastructure groups including legal, compliance, accounting and IT.
  • Lead all financial and business operations as well as sales and sales support in a start-up environment.
  • Directed strategic and tactical planning, daily business operations, and marketing.
  • Established business operations for the firm's start-up Design Company.
  • Utilized data collected by analytics operations to improve internal business operations, including contracting, clinical consulting practices, and marketing.
  • Ensured that business operations were efficient and effective and that business relationships were created and sustained amongst diverse channel partners.
  • Plan and coordinate daily business operations with the goal of streamlining internal processes and maximizing overall efficiencies.
  • Directed all business operations, financials, and business development initiatives for ~$40M/yr.
  • Directed all business operations for multi-national corporation with global annual revenues of $15MM, reportingdirectly to company President.
  • Experience December 2005 to Present Responsible for all business operations, Define and develop processes that drive efficiency, profitability.

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21 Business Operations Jobs

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27. Vendor Management
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average Demand
Here's how Vendor Management is used in Senior Vice President-Operations jobs:
  • Managed Business Continuity Planning and Vendor Management programs including annual updates and approval by Board of Directors.
  • Initiated and coordinated company level vendor management program.
  • Consolidated vendor management processes to reduce expenses.
  • Revamped vendor management program to align with regulatory expectations including a new policy, risk assessment, procedures, and checklists.
  • Bank of America subject matter expert with knowledge on best practices and industry trends related to vendor management systems.
  • Well-versed in all aspects of Managed Service Programs (MSP) and Vendor Management Programs (VMS) solutions.
  • Perform vendor management for all external vendors providing services to the deposit operations area of the bank.
  • Created new departments to improve operations including PMO, Quality Control and Vendor Management Operations.
  • Led the development and implementation of a Vendor Management Program.
  • Managed every facet of program, from start-up to vendor selection, vendor management and program execution.
  • Direct all IT operations, programming, telecommunications, PMO, analytics, and vendor management.
  • Improved and managed all procurement policies including vendor management, sourcing, and contract management.
  • Major Accomplishments Created, implemented and managed the third party vendor management program.

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84 Vendor Management Jobs

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28. Ebitda
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average Demand
Here's how Ebitda is used in Senior Vice President-Operations jobs:
  • Achieved significant improvements in operational performance leading to increased customer satisfaction and employee morale and improved EBITDA.
  • Increased revenues in all sites in down market years while changing GPM, OI and EBITDA from negative to positive.
  • Reported weekly on facility census, EBITDAR expectations, profitability and trends with respect to regions and specific properties.
  • Achieved double digit growth in operations revenue and EBITDA during a downturn in the moving/storage market.
  • Directed corporate operations for a 1000+ employee, $525MM organization with $113M EBITDA.
  • Improved year over year revenues and EBITDA by 10% and 200% respectively.
  • Tripled revenues and achieved target margins and EBITDA over a period of two years.
  • Record EBITDA in 2008, overcoming price declines through Continuous Improvement and cost controls.
  • Managed multiple direct mail facilities, achieved the highest EBITDA levels in corporation.
  • Attained YTD July 2016 revenue growth 14% over YTD July 2015 and YTD EBITDA growth is 28% over 2015.
  • Moved EBITDA from $8.5M negative to $84M positive in one year across three countries.
  • Achieved annual EBITDA growth increase of 12% from 2009 to 2015.
  • Increased the company EBITDA by 100% from 2004 to 2007.
  • Key Achievements Financial: Oversaw several company reorganizations maintaining positive EBITDA with overall revenue growth during tenure of approximately 300%.
  • Selected achievements: Business unit responsible for over 70% of company annual EBITDA; 320% growth over 11 years.
  • Reduced direct labor by 4 EBITDA percentage points by employing LEAN principles to reduce re-work and downtime.
  • Achieved average of +13% per annum growth in EBITDA.
  • Generated $225MM in Revenue Generated $55MM in Adjusted Operating EBITDA Fort Lauderdale, FL

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29. Annual Budget
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average Demand
Here's how Annual Budget is used in Senior Vice President-Operations jobs:
  • Developed annual budgets for operational departments and successfully managed to operate below budget reducing operating expenses.
  • Developed detailed staffing document/guidelines utilized for the annual budget setting process.
  • Manage three vaults with over 10 million loans and responsible for an annual budget up to $175 million.
  • Oversee property management, with responsibility for a $20M annual budget; consistently operate within budget constraints.
  • Directed annual budget in excess of $650 million for stores, field management and corporate support expenses.
  • Conducted monthly financial analysis of each agency / location, ensuring on track to meet annual budget.
  • Established guidelines for budget preparations, and prepared the annual budget in consultation with the Executive Team.
  • Assist in establishing, managing and providing oversight to the annual budget for deposit operations.
  • Included $6 million annual budget, 32 staff, and cross-organizational project teams.
  • Developed five year plans and annual budgets in accordance with long term business plan.
  • Surpassed annual budget expectations by 10% to 25% within same 3-year period.
  • Work with Cost Center managers, Corporate Management and Finance in developing annual budgets.
  • Prepared and managed the annual budget and quarterly forecast reports.
  • Administered a $249M annual budget.
  • Controlled $50M annual budget.
  • Manage $1.4M annual budget.
  • Managed $3.5M annual budget.
  • Administered $35-million-plus annual budget.
  • Managed $7M G&A budget, $100M+ annual budget, seven direct reports, and 42 indirect reports.
  • Managed Staff Annual Budget Planning General Ledger Reconciliations Project Management Risk Management

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5 Annual Budget Jobs

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30. Operational Risk
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low Demand
Here's how Operational Risk is used in Senior Vice President-Operations jobs:
  • Created designed and oversaw all Due Diligence oversight review of intermediaries and service providers to determine and mitigate operational risk.
  • Led integration of risk self-assessment process to identify and mitigate compliance, strategic and operational risk across bank-wide lending operations.
  • Provided continuous identification, assessment, monitoring and control/mitigation of operational risks and a system of reporting.
  • Set operational risk management framework for Direct Alternative Strategies, including operational risk identification and mitigation.
  • Managed framework for loss event data management and Basel II analysis for operational risk management.
  • Implemented infrastructure enhancing the operations control environment in support of operational risk management objectives.
  • Developed productivity reports, service level monitoring and operational risk reports within Operations.
  • Developed and implemented new operational risk dashboard and metric reporting.
  • Drafted an operational risk appetite statement and related core thresholds.
  • Acted as liaison with Chief Risk Officers and Regulators on the approach and execution of Operational Risk for areas of responsibility.
  • Work with business to develop Operational Risk Control Self Assessments, including process maps, risks, and controls.
  • Set, implement and integrate operational risk strategy for new product and new business initiatives within Direct Alternatives.
  • Created and implemented a risk based assessment used to identify, measure, and manage operational risks.
  • Managed as part of a central team the internal control and operational risk function for all U.S.
  • Led process improvement initiatives, and oversaw compliance with operational risk and Sarbanes-Oxley 404 programs.
  • Head of Compliance and Operational Risks Management department in the Commercial Business Group.
  • Led the implementation of a GRC tool and an operational risk quantification model.
  • Establish frameworks for operational risk and the first line.
  • Advise, consult, recommend and implement measures to mitigate operational risks and enhance ERM's value.
  • Recognize & reward for performance and address concerns & shortfalls to mitigate operational risks.

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123 Operational Risk Jobs

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31. FTE
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low Demand
Here's how FTE is used in Senior Vice President-Operations jobs:
  • Re-authored and co-authored (after acquisition) all departmental policy and procedures (implementing appropriate portions of Freddie/Fannie guidelines.)
  • Delivered $9.4 million profit and 47% ROE in 1991, for new owner the year immediately after being sold.
  • Drafted and prioritized client business needs, and worked with the Development and Product Management teams to bring concept to utilization.
  • Advanced to SVP, Operations after 18 months as VP, Manufacturing after 19 months as Director, Golf Ball.
  • Assimilated growth of core deposits from zero to over $1.8B dollars in 36 months with only seven FTE's.
  • Increased efficiency in order to absorb 30-50% yearly sales growth with nominal growth in departmental FTE.
  • Managed the cleanup of the Credit Card Processing System after a major re-architecture effort had stagnated.
  • Drafted and filed evidences of coverage and group, provider and medical partnership contracts.
  • Completed the faltering Internet and telephone banking projects that had stalled after 2 years.
  • Stabilized distribution network within 3 months after failed start up of new facility.
  • Turned around product development team and delivered product 6 months after hire.
  • Crafted Standard Operating Procedures for office of 140 people.
  • Set up and led Private Equity Group s Asset Management Group (22 FTE).
  • Led 3300 FTE in ten cities.
  • Led 1000 FTE in three cities.
  • Retained in senior-level management role after Larsen & Tubro acquired the Citigroup's CitiDirect for Securities Technology Department.
  • Crafted long-term, multi-mullion dollar partnership agreements.
  • Reviewed and analyzed facilities options for Softek.
  • Developed and directed strategy for launch of new business that became #1 in the market place 9 months after launch.
  • Managed expectations by creating business process "road maps" after approval of projects.

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25 FTE Jobs

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32. Executive Management
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low Demand
Here's how Executive Management is used in Senior Vice President-Operations jobs:
  • Presented monthly financial results and analyses to executive management and business CFO to provide financial insight and transparency.
  • Report identified issues to senior and executive management and coordinate annual reporting and certification of control environment effectiveness.
  • Assist executive management with development of strategy, evaluation, and program procedure documentation.
  • Gathered and reported Interactive Voice Response metrics monthly to Executive Management.
  • Commended by executive management for performance.
  • Supervised/developed executive management staff of 5.
  • Key member of executive management team responsible for strategic planning, market analysis and alignment with key retail business partners.
  • Ushered company through two different acquisitions in four years, strategic reductions in force and changes in executive management.
  • Provided key Global AML program health metrics to Regulators, Executive Management, and various Lines of Business partners.
  • Represent Executive Management on all committees including: IT, Vendor Management, and Business Continuity Planning Committees.
  • Conducted presentations for all levels of management, to include Sr. Executive Management and CEO.
  • Recruited to senior executive management team, following years as outside legal counsel.
  • Elected to the Executive Management Board (Executive Management Committee).
  • Make recommendations to Executive Management to change or adopt new fees.
  • Served as a member of Celcaribes's Executive Management Team.
  • Provided analysis, implemented strategic plans, and proactively advised regarding various growth projects.. Executive Management Team member.

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2 Executive Management Jobs

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33. SR
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low Demand
Here's how SR is used in Senior Vice President-Operations jobs:
  • Developed an intermediate training program with dedicated manager to allow for a seamless transition from classroom training to collection floor environment.
  • Consolidated 20 year old data center into new production facility with no impacts or disruptions to availability.
  • Promoted to Sr. VP after successful launch of third mortgage site 500 stations.
  • Promoted to Sr. VP - Account Manager within the first year of employment.
  • Offered role of Sr. VP of Ops with new Management Company.
  • Worked very closely with Sr. Management and Investor Relationships.
  • Acted on behalf of the Sr. Vice President when he was out of the country.
  • Multi-faceted position involving all administrative functions for Sr. VP and General Manager.
  • Hired, trained, and developed four future regional managers Promoted to SRVP in 1998.
  • Promoted in 2010 to SR. VP - Healthcare Operations Manager for the Florida Division.
  • Thisresulted in an increase of 30% of applications received.
  • Generate Technical Service Requests (TSRs) as needed.
  • Key Accomplishments As member of Sr.
  • Participated in writing DSRIP applications, evaluated workflow processes and efficiencies, created budgets, and worked with Alliance team.

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202 SR Jobs

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34. CRM
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low Demand
Here's how CRM is used in Senior Vice President-Operations jobs:
  • Integrated acquisition into ECRM including people selection, discontinuance of products, information systems structure, and product development plans.
  • Initiated re-platform project for all areas of responsibility, including WMS, OMS, Demand Planning and CRM.
  • Implement enterprise platform (financial, CRM and web platform) integrating office and client business requirements.
  • Implemented customer relationship management (CRM) system to integrate all client and vendor activities.
  • Led product development team to create market leading revenue recovery and CRM software platform.
  • Project Manager for transition from legacy CRM database to SQL-based donor database.
  • Revised the CRM system by implementing user friendly screen designs and reporting.
  • Implemented CRM tool that provided daily updates of customer issues and resolutions.
  • Determined viability of the acquisition including costs and benefits to ECRM.
  • Research and maintain CRM system for use by inside sales staff.
  • Developed CRM based sales forecasting system to support supply planning process.
  • Consulted with IT on implementation of custom CRM system.
  • Vetted and implemented end-to-end CRM and ERP system.
  • Implemented national CRM (SalesForce)
  • Launched the CRM implementation of Seibel into the service organization to create improved customer information and problem resolution.
  • Integrated Holotek's low cost, high speed imaging technology into the majority of ECRM's products.
  • Implement the application of MS Project, CRM/Sales Force and business tools to increase efficiencies.
  • Evaluated and selected Siemens and Siebel Systems as the technology and CRM platform.
  • Designed and deployed in-house CRM CTI application including automated fulfillments and logging.
  • Created FAME CRM Hotline Customer Support system utilizing Remedy software and Sybase relational database.

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733 CRM Jobs

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35. Annual Sales
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low Demand
Here's how Annual Sales is used in Senior Vice President-Operations jobs:
  • Supported and managed the growth of the organization as it increased annual sales from $5 million to $80 million.
  • Field communications plan supported executive's ability to grow annual sales revenue from $20B to $40B in 3 years.
  • Implemented marketing, sales, and advertising for five Peppers locations in Southern California, exceeding annual sales of $12,000,000.
  • Promoted to manage North American Corrections Division with annual sales of $480M and an operating budget of $450M.
  • GAP North America is the largest operating division of GAP Global generating over 4.2 billion in annual sales.
  • Delivered over $70M in annual sales with 8 straight years of positive comp store growth.
  • Directed operations of 44 Garfield restaurants in 20 states with $68 million in annual sales.
  • Combined annual sales for these two concepts grew from $6m to $10m upon completion.
  • Produced $250MM in annual sales, generating $12MM in profit.
  • Produced $442MM in annual sales, generating $48MM in profit and a 9.8% growth in sales.
  • Generated 5% annual sales increase (vs. average of -3%).
  • Achieved annual sales targets - $5-10 MM
  • Achieved annual sales volume of $25 million.

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44 Annual Sales Jobs

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36. ERP
demand arrow
low Demand
Here's how ERP is used in Senior Vice President-Operations jobs:
  • Lead team responsible for bridging strategy and execution by delivering enterprise-wide initiatives aimed at enhancing growth and improving operational effectiveness.
  • Utilized communication, negotiation, and influencing skills to ensure company alignment with agency and enterprise policy.
  • Directed the integration of systems of a newly acquired company into existing parent enterprise systems.
  • Reviewed and approved enterprise policy and procedures.
  • Selected and deployed an enterprise-wide CRM application that increased forecasting accuracy and cut sales cycle time by 40%.
  • Selected and installed Oracle ERP system to enable transparent financial transactions and provide real time data for decision making.
  • Analyzed, interpreted new and pending mortgage laws national to determine the effect within our local market areas.
  • Developed, implemented and monitored budgets and schedules for IT and ERP joint ventures and managed services.
  • Managed provisioning, number portability, supply chain and logistics / technical care for merged enterprise.
  • Manage the creation and delivery of the Enterprise IT and Operations Strategy for Western Union.
  • Implemented enterprise-wide controls that have been certified to be SAS-70 (Type II) compliant.
  • Led Lean Six Sigma program for Enterprise Operations under the direction of the COO.
  • Implemented new Enterprise Resource Planning (ERP) system capturing and controlling cash flow.
  • Integrate acquisitions into the corporation using ERP technology tools and culture change.
  • Increased overall 5-Star rating by almost 1 star across the enterprise.
  • Increased enterprise value approximately $24M prior to the sale.
  • Established & interpreted company policy Organized and implemented a procedures manual
  • Established the enterprise strategy, and developed the approach and timeline to implement the operational risk management framework & program.
  • Developed and implemented the operational risk management framework & program as part of Enterprise Risk Management (ERM).
  • Credit and Relationship Management Manage trading counterparty bank relationships.

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1,141 ERP Jobs

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37. Day-To-Day Operations
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low Demand
Here's how Day-To-Day Operations is used in Senior Vice President-Operations jobs:
  • Directed the day-to-day operations of the hospital and health system and assumed the duties of the President in his absence.
  • Work directly with CEO and President on day-to-day operations, procurement policies, OMB direction and long-term strategic direction.
  • Managed day-to-day operations for Urban West Communities, rated 8th largest residential builder in California in late 1980's.
  • Manage day-to-day operations to include P&L, lead generations, commission bonus allocation, and contracts.
  • Managed all day-to-day operations for Transportation, Purchasing, Warehousing, QA, and Production departments.
  • Led day-to-day operations of check processing and cash vault operations.
  • Lead day-to-day operations and functions.
  • Manage day-to-day operations of multi-specialty medical campus.
  • Managed day-to-day operations of multi-national operations.

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38. Contract Negotiations
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low Demand
Here's how Contract Negotiations is used in Senior Vice President-Operations jobs:
  • Trained Michigan and California teams in rigorous vendor contract negotiations and supply chain management.
  • Handled all contract negotiations and execution.
  • Led contract negotiations to maximize profitability.
  • Contract negotiations/purchasing, RFP/RFI, Specifications development, Complex Issue Resolutions, Safety, Employee evaluations, focused briefings and meetings.
  • Contract Negotiations: Landed contract for two 10-story hotel/condominium buildings (Orlando, FL) with private investor from Peru.
  • Procured hardware and software, and managed vendor contract negotiations and implementation of the projects according to contracts.
  • Served as lead executive related to all client and 3rd-party service provider contract negotiations.
  • Key stakeholder in sales RFP response process & new customer contract negotiations.
  • Key responsibilities included: Managed sales, pricing, and contract negotiations.
  • Conducted contract negotiations with Culinary Union Local 226.
  • Collaborated in contract negotiations, RFPs and regulatory compliance.
  • Facilitated contract negotiations, expanded current relationships, worked with IT and Systems to meet client requirements through technology and integrations.
  • Increased employee engagement scores in Gallup survey from 24th to 30th percentile in oneyear despite difficult contract negotiations.
  • Partnered with Sales and Product Development on contract negotiations, new product offerings and customer visits.

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17 Contract Negotiations Jobs

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39. Service Levels
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low Demand
Here's how Service Levels is used in Senior Vice President-Operations jobs:
  • Managed operations for inbound/outbound environment, coordinated training, assigned groups, reviewed performance, and managed call queues/service levels.
  • Developed a profitability model to determine optimal alignment of service levels to customer/account long-term value.
  • Designed, implemented and communicated departmental policies and procedures, service levels and performance metrics.
  • Restructured department, stabilized operating procedures, and enhanced service levels.
  • Improved inventory availability and customer-service levels.
  • Improved the success rate of projects to service levels that exceeded contractual obligations, improved client trust and delighted executive leadership.
  • Launched process re-engineering program that reduced headcount by 15% without loss of operational efficiency or customer service levels.
  • Reduced expenses by $50,000 per month by implementing cost cutting measures with no compromise to service levels.
  • Maintained service levels and cycle times in critical service areas (closing documents and funding).
  • Maintained staffing models for all branches to manage volume fluctuations and maintain customer service levels.
  • Optimized labor model and systems to improve service levels and costs 17%
  • Renovated capacity/demand planning model to improve service levels by 10%.
  • Maintained service levels despite a 40% reduction in staff/1000 members.
  • Restructured fixed costs while maintaining high service levels to customers.
  • Improved service levels by installing a front-end labor scheduler.
  • Challenged to drive efficiencies throughout the organization while at the same time improving service levels to customers.
  • Improved service levels for onsite staffing model by reducing patient report turnaround times.
  • Created customer-centric approach while improving customer service key SLAs significantly, including ASA, service levels and AHT.

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43 Service Levels Jobs

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40. Client Relationships
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low Demand
Here's how Client Relationships is used in Senior Vice President-Operations jobs:
  • Monitored and trained surveillance investigators, managed case files, maintained client relationships and attended relevant sales conventions and monthly meetings.
  • Established and reinforced business client relationships to solidify communication and to develop commensurate business plans to achieve company goals.
  • Leveraged client relationships to gain referrals to other departments and prospective new customers.
  • Maintain high level client relationships with senior managers with broad regional responsibility.
  • Maintained total responsibility for performance, operations budget, and client relationships.
  • Managed sales team/process, activity reporting and client relationships.
  • Forge client relationships and customer intimacy programs.
  • Ensured successful economic performance, developed strategies and nurtured 12 client relationships in 2 facilities in Richmond and Phoenix.
  • Acted as a liaison between customer service, sales and strategic clients to build and strengthen long-term client relationships.
  • Fostered teamwork and success through employee-client relationships with focus on employee safety and client satisfaction.
  • Developed First-name basis client relationships with tech and marketing leads for 100+ clients.
  • Cemented client relationships and maintained 100% retention.
  • Develop and maintain key client relationships by providing consultative and analytical market research services.
  • Managed large client relationships including creating new opportunities for Loopback.
  • Owned client relationships and lead resolution of any client issues in an expeditious manner.
  • Continue to enhance client relationships by instituting highest level of industry standards.
  • Maintain critical client relationships for the BPOFulfillment.com platform.

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174 Client Relationships Jobs

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41. Technical Support
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low Demand
Here's how Technical Support is used in Senior Vice President-Operations jobs:
  • Led 25 associates that provided operational and technical support to the Fund Administration and Transfer Agency groups.
  • Provide technical support (remotely or in-person) for events and 10 retail operations.
  • Provide technical support and set up software demos on sales calls.

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1,432 Technical Support Jobs

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42. Market Share
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low Demand
Here's how Market Share is used in Senior Vice President-Operations jobs:
  • Negotiated joint venture for radiation oncology program with Dickinson County HealthcareSystem, which increased market share and patient convenience.
  • Maintained dominant market share in Connecticut, successfully replacing significant revenue gaps due to ten facilities lost
  • Increased market share through development and implementation of marketing plans and promotional activities.
  • Performed marketing analyses for company to identify its market share.
  • Increased market share 10 percentage points and delivered $187 million profit over 5 years (210% increase).
  • Increased market share by diversifying the product offerings to include flat deck commercial work as well as metal roofing installations.
  • Implemented new fiber construction, trades and strategic acquisitions that enabled the company to competitively take market share.
  • Initiated and led growth in core business market share to 68% organically and 80% through acquisitions.
  • Promoted and increased market share for the largest Re-Rental company in North America in the Midwest/Great Lakes Region.
  • Administered market research and established branch offices in new service areas, increasing growth and market share.
  • Generated double-digit increases in revenue and income, industry-leading market share gains, and record customer satisfaction.
  • Increased market share 5% during my tenure, ending with a record high of 29.8.
  • Streamlined the organization resulting in growth of market shares.
  • Increased market share, profitability and revenue by 110% in just 13 months by implementing creative marketing and advertising strategies.
  • Created and launch PR campaigns and strategies to drive awareness and increased market share.

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76 Market Share Jobs

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43. Business Model
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low Demand
Here's how Business Model is used in Senior Vice President-Operations jobs:
  • Converted 2 traditional manufacturing facilities into quick-turn lean assembly operations in support of new business model.
  • Established relationships with numerous 3rd-party administrators unique to each client's business model.
  • Altered business model from a make-to-stock to a make-to-order environment.
  • Led the effort to research the opportunity, create a strategic business model to present to the board of directors.
  • Key strategic partner in formulating and implementing profitable business model; resulted in high growth and top 50 web property.
  • Developed and implemented business model for new strategic service - maintenance services, increasing company revenue by 50%.
  • Lead the strategic growth alternatives available to the company by working with owner/CEO in developing new business models.
  • Transformed the end-to-end supply chain to support new B2B business model strategy.
  • Changed the business model to a software company after that.
  • Enhanced Profitability - Spearheaded development of business model, analytical tool and financial review process to improve overall profitability of division.
  • Supported successful implementation of strategic initiatives leading to historic changes in student loan originations dramatically shifting all previous business models.
  • Developed business models to offer maintenance repair and operational supplies, promotional products, and print/technology services.
  • Attained maximum efficiency and flexible response developing a scalable digital business model for newly diversified Team Detroit.
  • Designed infrastructure organization chart and systems to support Jamba's conversion to franchise-based business model.
  • Assessed existing business model and strategized plans that drove double digit comp increases.
  • Increased comp sales 22%, growing revenue from $18 to $22 million thru a change in business model.
  • Designed and Executed a "3" phase plan to launch our companies business model.

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15 Business Model Jobs

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44. ATM
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low Demand
Here's how ATM is used in Senior Vice President-Operations jobs:
  • Engaged on GAAP accounting treatment of complex transactions, acquisition integration, continuous process improvement, and technology implementations.
  • Provided oversight on the effective implementation of a new evidence-based practice model for the residential treatment programs.
  • Managed and lead transition and consolidation initiative to relocate ATM/Debit and Credit Card Claims business.
  • Developed brackish water treatment/fresh water ASR sustainable supply facility prospect for both E&P and agricultural development in west Texas.
  • Ensured legacy electronic banking, BSA, financial reporting, ATM and wire software applications interfaced with new core banking platform.
  • Led by example during a three-month direct care staffing crisis by working two shifts per week in residential treatment homes.
  • Provide deposit and change order services to our Commercial Clients, Banking Centers and ATM network in 7 states.
  • Exceeded target in ATM quality by 48.3% and vault quality by 41.1% through client focused process improvements.
  • Led mainland China factory operations with 500 employees manufacturing shower curtains, injection molding accessories and window treatments.
  • Ensured compliance, service quality, facility management, loss reduction, and ATM availability.
  • Assisted with underwriting of new developments and acquisitions as well as accounting treatment of investments.
  • Oversee all day-to-day activities for Deposit, Commercial/Consumer Loan, ATM and Retail Operations.
  • Assisted developing in-house ATM program.
  • Led R&D team in development of new cryo-ablation system for treatment of breast tumors.
  • Trained employees on the first ATM network in the state of South Carolina.
  • Led the teams responsible for the upgrade and daily maintenance of 16,500 ATMs and cash management for 6,000 ATMs.

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74 ATM Jobs

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45. Business Requirements
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low Demand
Here's how Business Requirements is used in Senior Vice President-Operations jobs:
  • Developed and delivered infrastructure for a suite of deposit and loan products specialized for clients with complex business requirements.
  • Ensured timely and cost-effective delivery of all projects and initiatives, meeting business requirements and technical specifications.
  • Designed high-level business requirements as well as detailed functional, application-specific requirements for various platform conversions.
  • Defined business requirements and developed training.
  • Defined and designed the business requirements for the quality assurance tracking tool that was implemented globally.
  • Translated AMS functionality into business requirements for over $50 million dollars in PACE enhancements.
  • Delivered an industry leading 3.5% IT expense rate while exceeding business requirements.

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468 Business Requirements Jobs

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46. ROI
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low Demand
Here's how ROI is used in Senior Vice President-Operations jobs:
  • Developed additional client service offerings, including ROI analysis, rapid implementation, and project oversight.
  • Developed and refined a process for measuring ROI, to include contributing to SCOPE analysis for each potential client.
  • Modified and expanded company's option and upgrade program that became steady revenue source at 100% ROI.
  • Prepared ROI and cost analysis to support equipment purchases and participated in the preparation of financial documents.
  • Maximized ROI 27% within 60 days versus industry average of 11-17% ROI within 90 days.
  • Enforced expectation of higher ROI for new projects; improved customer retention by more than 10%.
  • Redesigned architectural and interior designs to enhance asset value, owner ROI and guest experience.
  • Identified process and budget issues to improve ROI by 38%.
  • Developed a hospital tier system to streamline focus thereby maximizing ROI.
  • Cost Controls: Introduced cost-saving policies to fine-tune ROI maximization.
  • Oversee revenue, market shares index, ADR and RevPar, P&L, policies, procedures and ROI.
  • Average ROI: 11-17% within 90 days.
  • Achieved 100% ROI in six months.
  • Implemented full post-acquisition integration plan, maximizing ROI for Connection, Inc. Full operational and financial responsibility during transition.
  • Institutionalized best practices and implemented portfolio management and project management practices to prioritize work based on ROI.
  • Initiated growth strategies, maximized ROI, optimized productivity and continually enhanced operating efficiencies.
  • Implement improved processes and management methods to generate higher ROI and workflow optimization.
  • Recruited by Young & Rubicam Advertising in Detroit to restructure and manage the advertising and marketing Operations.
  • Played key role in building company recognized for achieving highest ROI for investors in shortest time.
  • General Manager of Greektown Casino in Detroit, MI.

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18 ROI Jobs

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47. ACH
demand arrow
low Demand
Here's how ACH is used in Senior Vice President-Operations jobs:
  • Ascertained upcoming compliance regulatory changes and advised committee members and Division Managers, allowing each to develop policy changes in advance.
  • Created department specific metrics and measures-of-success to ensure collaborative achievements across the company and aligned with the Balanced Scorecard initiative.
  • Key Achievements Developed and deployed a comprehensive compliance program designed to ensure strict compliance with all regulatory requirements.
  • Developed and implemented competitive compensation plans for all professional staff in each market.
  • Assisted consumer deposit executive management by advising on risks to achieve business objectives.
  • Reviewed customer service levels and relationship building, providing coaching where necessary.
  • Achieved a 57% operating margin improvement in less than two years and a profit increase of over $15M.
  • Design, develop and deploy robust, coordinated business processes to help achieve scale economies among the rolled-up business units.
  • Achieved a 25% reduction in project delivery cycle time and a 15% improvement in overall product quality.
  • Lead staff to achieve maximum productivity to meet and exceed corporate customer service standards and sales goals.
  • Led teams to achieve key business objectives relating to cycle times, customer service and quality objectives.
  • Achieved an increase in staff productivity and service quality of over 20%.
  • Hired and coached several staff members to become managers and supervisors.
  • Achieved a sustained 20% - 25% improvement in productivity.
  • Oversee the performance of the department to achieve operational goals.
  • Achieved target 80%+ utilization levels for three years.
  • Achieved 90% associate x pilot relationship-based collections.
  • Led the initial case at each facility.
  • Achieved overall productivity improvement of 15%.
  • Introduced goal setting and performance management to the division supported by monthly coaching sessions.

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137 ACH Jobs

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48. Key Role
demand arrow
low Demand
Here's how Key Role is used in Senior Vice President-Operations jobs:
  • Recruited by founder to play key role in transitioning company from pure services business to a product company with service component.
  • Played a key role in an extensive pro-opening redesign of the Twin Creeks Country Club's Clubhouse.
  • Played a key role in keeping this company viable during a period of significantly declining revenue.
  • Played a key role in the company's strategic direction, reporting to the CEO.
  • Played key role in stopping the hemorrhaging during the economic/mortgage meltdown.
  • Played key role in averting union strike.
  • Appointed to play a key role in the transition following the Level 3 purchase of Genuity.
  • Key role in achieving record annual ebitda results and sales increase of 7.9%.
  • Played key role in startup and growth of Hasbro Studios.
  • Selected Achievements Played key role in doubling revenues.
  • Played a key role in starting the bank from the ground up as a Denovo in 2003.

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7 Key Role Jobs

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49. R
demand arrow
low Demand
Here's how R is used in Senior Vice President-Operations jobs:
  • Produce and manage all accounting and invoicing activities including generation and validation of client invoicing.
  • Assisted management staff with capital equipment financing, procurement and installation.
  • Develop and author polices and procedures to comply with regulatory guidelines.
  • Provided interim management as hospital administrator when required.
  • Establish collateral management processes and procedures.
  • Serve in advisory, instructive, and consulting capacity to support clients and internal businesses on regulation compliance.
  • Develop and author policies and procedures to comply with best in class business practices and compliance guidelines.
  • Coordinated site activities for decommission of check / image capture platforms in Illinois and Michigan.
  • Led User Acceptance Testing initiatives across all LaSalle platforms to insure a seamless transition.
  • Negotiate CSA terms, manage collateral management platform, and manage associated risks.
  • Supported LaSalle Transition to Bank of America platforms and systems.
  • Establish best in class operations controls, procedures and policies.
  • Amend ISDA as necessary to add clients as needed.
  • Establish Give-Up Agreements as needed for Prime Brokerage Relationships.
  • Work closely with executive sales and leadership team to position and lead clients and attend onboarding and client meetings as necessary.
  • Coordinate all travel for the executive sales team and sales directors for all tradeshows, conventions, sales meetings globally.
  • Drive all client operational onboarding to ensure accuracy, efficiency, compliance and dutiful client service.
  • Develop relationship with multi departmental units including front office, back office, credit and regulatory.
  • Lead all new account onboarding, trade confirmation and settlement procedures.
  • Manage credit deliverables for initial credit setup and ongoing deliverables.

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50. Strategic Initiatives
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low Demand
Here's how Strategic Initiatives is used in Senior Vice President-Operations jobs:
  • Tasked with supervising information technology, teller staff, customer satisfaction, bookkeeping and strategic initiatives for four separate branches.
  • Spearheaded strategic initiatives to improve and enhance internal processes via Six Sigma DMAIC architecture and other project methodologies.
  • Change agent for management team directing strategic initiatives that drive profitability, compliance and customer service.
  • Participated in creating and managing corporate strategic initiatives as well as regulatory and legislative strategy.
  • Led substantial projects within center and/or across centers to ensure successful implementation of strategic initiatives.
  • Led four VP-level business managers charged with overseeing the daily portfolio performance and strategic initiatives.
  • Led substantial projects within all branches to ensure successful implementation of strategic initiatives.
  • Participated in the development of Corporate-wide strategic initiatives and programs.
  • Acquired and developed leaders to execute strategic initiatives.
  • Work closely with CEO, Board of Directors, and the Board Finance Committee on key strategic initiatives.
  • Reduced the loss associated with the outlet store liquidation channel through these strategic initiatives.
  • Institute protocols and procedures for Enterprise Risk Management or strategic initiatives across retail SMA and Institutional account business lines.
  • Implemented strategic initiatives, reducing costs by improving analytics and streamlining processes.

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127 Strategic Initiatives Jobs

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Senior Vice President-Operations Jobs

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20 Most Common Skills For A Senior Vice President-Operations

Financial Performance

15.7%

Customer Service

12.2%

Ensure Compliance

9.0%

Oversight

7.0%

Cost Savings

5.1%

Direct Reports

4.9%

Business Development

4.3%

Project Management

4.0%

Strategic Plan

3.8%

Logistics

3.6%

Risk Management

3.6%

Process Improvement

3.5%

Real Estate

3.5%

Business Units

3.4%

Revenue Growth

3.1%

New Product Development

3.0%

Information Technology

2.7%

Human Resources

2.7%

Due Diligence

2.6%

Key Performance Indicators

2.1%
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Typical Skill-Sets Required For A Senior Vice President-Operations

Rank Skill
1 Financial Performance 11.2%
2 Customer Service 8.7%
3 Ensure Compliance 6.4%
4 Oversight 5.0%
5 Cost Savings 3.6%
6 Direct Reports 3.5%
7 Business Development 3.1%
8 Project Management 2.9%
9 Strategic Plan 2.7%
10 Logistics 2.6%
11 Risk Management 2.6%
12 Process Improvement 2.5%
13 Real Estate 2.5%
14 Business Units 2.4%
15 Revenue Growth 2.2%
16 New Product Development 2.2%
17 Information Technology 1.9%
18 Human Resources 1.9%
19 Due Diligence 1.9%
20 Key Performance Indicators 1.5%
21 Sigma 1.5%
22 Daily Operations 1.5%
23 SVP 1.4%
24 Internal Controls 1.4%
25 Operational Efficiencies 1.3%
26 Business Operations 1.3%
27 Vendor Management 1.2%
28 Ebitda 1.2%
29 Annual Budget 1.1%
30 Operational Risk 1.1%
31 FTE 1.1%
32 Executive Management 1.0%
33 SR 1.0%
34 CRM 0.9%
35 Annual Sales 0.9%
36 ERP 0.8%
37 Day-To-Day Operations 0.8%
38 Contract Negotiations 0.8%
39 Service Levels 0.8%
40 Client Relationships 0.8%
41 Technical Support 0.8%
42 Market Share 0.7%
43 Business Model 0.7%
44 ATM 0.7%
45 Business Requirements 0.7%
46 ROI 0.7%
47 ACH 0.6%
48 Key Role 0.6%
49 R 0.6%
50 Strategic Initiatives 0.6%
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29,340 Senior Vice President-Operations Jobs

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