Senior vice president jobs in Quincy, MA

PURPOSE: The SVP, IT Director is accountable and responsible for the oversight of IT Operations. The primary importance of this role is managing the delivery and support of key business applications. The IT Director will also lead the Vendor Management of standard end user and desktop support, systems infrastructure, and network management lead on a day-to-day basis by a competent 3rd party vendor. The IT Director has responsibility to ensure the IT strategy is carried out to effectively support the Bank's business strategy, working with the various business lines to ensure technology is meeting the Bank's current and future needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead the Bank's efforts to leverage technology to enhance the Customer Banking experience as well as the productivity of Bank staff through better utilization of key / core business applications. Strong Project Management focus with emphasis on creating repeatable patterns of success in the consistent improvement of key / core business applications. Identify and implement IT process and change management process based on ITIL, where applicable, to ensure IT best practices are implemented and maintained for overall IT effectiveness. Overall Vendor Management of competent 3rd party / MSP for the administration of the Bank's local, wireless, Internet, telephone systems, and all related software programs and hardware. Overall Vendor Management for the delivery of effective desktop support including implementation and maintenance of standard approved applications including, but not limited to the intranet, file sharing system, email, and core processor. Ensures customer centric delivery of IT services performed by IT help desk, performed according to predefined service levels with favorable customer satisfaction. Oversee incident/problem management process and change management process. Lead through internal staff or outsourced team, the effective delivery of application support including administration and maintenance functions of enterprise wide applications. Maintain the IT service catalog, identifying appropriate service levels, and setting expectations within the department or outsourced team and with the business lines. Act as an advocate for change. Keep up to date on emerging technologies and identify areas where Bank could gain efficiencies from emerging technology and innovation. Work with IT team on the availability of Bank systems to support the Bank's disaster recovery and business continuity strategy. Participate on Bank's Technology Committee, and other Bank committees as required. Participate in strategic planning, budgeting and make recommendation for information technology projects. Play a positive role in the development and growth of the department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff. Assume responsibility for various department functions in absence of staff member(s) or in overload situations. Other duties as assigned. QUALIFICATIONS: Bachelor's degree (BA) from a four-year college or equivalent education from a technical or trade school; 10 years related experience and/or training; or equivalent combination of education and experience. Basic knowledge of Bank operations and lending products and services; related state and federal laws and regulations, and other Bank operational policies and procedures preferred. Advanced experience, knowledge and training in progressively responsible information technology department operations, management and supervisory activities. Excellent organizational and time management skills with ability to provide leadership, supervision and demonstrated ability in organization and delegation. EFFORT: While performing the duties of the job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 10 pounds. A current driver's license is required. WORK ENVIRONMENT: Standard 40/50 -hour work week expected, though position may sometimes require early arrival, late departure, and/or Saturday / Sunday hours. Frequent distractions include overhearing coworker conversations, employees working through the area and similar interruptions.

Alexander Technology Group is looking for a VP of Data for a client in the Burlington, MA. No 3rd party applicants will be considered. Do not reach out This is temporary only** Full remote Requirements Must come out of a Software or SaaS company Snowflake experience Develop and align a multi-year strategy for AI and data to improve efficiency, reduce costs, and increase the value of technology investments. Build strong partnerships across internal business, technical, and operational teams. Create a talent and skills strategy that strengthens digital capabilities and supports continuous improvement and innovation. Promote a data-driven culture using clear metrics and KPIs to guide decisions and improve customer and business outcomes. Collaborate with privacy and security teams to establish AI data standards and governance. Lead the selection, implementation, and optimization of tools that improve communication, collaboration, and productivity. Manage relationships with key technology partners and ensure accountability to service expectations. Establish measurement frameworks to track progress, quality, compliance, and operational effectiveness. If interested, please send resume to ************************

Salt Creek Capital is seeking an experienced operating executive to join the firm as an Executive Partner. The executive is expected to work with the firm to evaluate acquisition opportunities of companies which they would oversee as President & CEO post-close. As CEO, the executive will be required to manage the full P&L, develop the growth strategy, and provide operational management. CEOs of companies acquired by SCC serve as the most senior business executive at the company, and report to & participate on the Company's board of directors. Qualifications: At least 10 years of senior management experience; prior successful P&L management and/or President or GM experience required Desire to participate as a business partner and ability to balance fiduciary responsibilities to numerous disparate stakeholders Proven experience, ability, and desire to manage a business with focus on generating strong free cash flow / EBITDA Entrepreneurial thinker with an appetite to take on a high level of responsibility commensurate with anticipated rewards Proven ability to manage all aspects of a company Demonstrated ability to increase profitability through proactive business development efforts Excellent professional references and high integrity For more information about the Executive Partnership Program and to apply, please visit ********************************

We are expanding our team and searching for a Fractional (Part-time) Chief Financial Officers in the Worcester and Boston area. Who are we? The CFO Centre Group is the global no. 1 provider of portfolio CFO services and, to support growing demand, we are looking to add to our team of CFOs to deliver the company's unique style of portfolio CFO services: delivering time, money and peace of mind to entrepreneurial owner managers of small to mid size businesses ($2M - $100M). SMBs typically do not need, or want, a full-time CFO but do need ongoing financial leadership. Our model provides them with a flexible, affordable option to acquire this skill set from a business whose purpose is making a real difference to our worldwide client base. What's the opportunity? We are looking for highly experienced, client-focused CFOs with entrepreneurial drive to work closely with the business owners/CEOs of SMBs. If you're an experienced Chief Financial Officer and you're looking for variety and flexibility in your working life, the chance to build a business, as well as to be part of a local, national and global team, then read on, this might be for you. The role is self-employed, whilst operating within a defined model, combining the benefits of being part of a team and supported by a well-established organisation, but with a level of autonomy and freedom in how you deliver outcomes for clients. What do we do? We define and deliver the numbers that really matter. What does that mean? Well, anyone can come up with numbers, the difference with us is that we help our clients find the numbers that really make a difference, not only to their business, but to their lives, and help deliver them! Whether that's growth, acquisition, consolidation, exit or setting them up for the lifestyle they've always wanted. “Working with The CFO Centre has been a game changer for me and my business. Not only have we doubled our revenue but I'm now able to focus on the things that really matter in the business now”. - CEO, Client Company Could this be for you? You'll join a collective team of CFOs who, between them, bring together thousands of years of collective experience to supercharge our clients' businesses. We are 750+ people, in 5 continents, across 18 countries - a truly global team. “I started here 4 years ago and I'm loving the lifestyle and loving the difference I can make to the clients I'm working with.” Do you have experience in any of the following? · Driving strategic direction of a business · Increasing profit · Sourcing funding · Improving cash flow · Selling/exiting businesses · Tightening up compliance, Improving systems and controls · Optimizing tax and legal . Implementing KPI reporting · Mergers and acquisitions · Identifying risks, Reviewing business plans The ideal candidate will possess the following: Be a self-starter with ambition, energy, and a ‘can do' attitude Fully engage with our ‘purpose' of wanting to make a real difference to our clients Desire to work closely as part of a team together with our Regional Directors in a collegiate environment Exceptional interpersonal and relationship-building skills Track record of excellence, achievement, and entrepreneurial drive Desire to work directly with business owners, with a passion for making a real difference Well networked Confidence and gravitas Excellent presentation skills Able to develop a strong alignment with the company's culture The role is self-employed whilst operating in a defined model. You must be able to support yourself financially during the build-up phase What do you need to have? You have worked as a CFO for a minimum of 5 years during your finance career; You have a professional accounting qualification or a finance degree and / or an MBA; You have a breadth of sector and transactional experience. Experience in the education, not-for-profit, and public company sectors would be an advantage. For more information, please visit ***********************************

Company & Role Snapshot Manufacturing business CFO role reporting directly to the CEO; #1 finance leader for the business Full P&L ownership for a ~$40M manufacturing operation Light travel (approximately monthly or bi-monthly) Key Responsibilities Establish annual financial targets, KPIs, and multi-year growth and exit plans Lead FP&A, budgeting, forecasting, and performance management Drive cost analysis for bids, proposals, and strategic pricing decisions Own cash flow, working capital, banking relationships, and credit facilities Prepare and present board-level financial reporting Ensure compliance with government/regulated-contract requirements Oversee capital structure, equity reporting, and future financing events Partner with operations, sales, and technical teams on capacity planning, pricing, and execution Lead and develop a lean finance team Improve and scale financial systems and reporting Serve as a hands-on CFO with strong manufacturing finance expertise Bring deep knowledge of revenue recognition, percentage-of-completion, and cost accounting Operate with executive and boardroom presence; strong interpersonal skills Function as a player/coach with full ownership of a $30-40M+ P&L Experience as a VP/SVP of Finance stepping into CFO role, or a newer CFO M&A experience a plus

The Vice President, Regulatory CMC will serve as the senior leader responsible for developing and executing global CMC regulatory strategies across the company's development and commercial portfolio. This role provides strategic and operational leadership for all CMC regulatory activities-including submissions, major regulatory interactions, and lifecycle management-and partners closely with CMC, Technical Operations, Quality, and Program Leadership to ensure the successful advancement of pipeline and marketed products. This is an onsite Boston-based executive role with high visibility across the organization and significant engagement with global health authorities. Key Responsibilities Strategic Leadership Define and lead the global CMC regulatory strategy for all programs from early development through commercialization. Serve as the company's senior expert on CMC regulatory expectations, emerging guidelines, and policy developments across the U.S., EU, and other key regions. Provide executive oversight of CMC regulatory deliverables for major filings (IND/IMPD, BLA/NDA/MAA, post-approval changes). Represent Regulatory CMC on the Executive Leadership Team and key governance committees. Regulatory Execution & Oversight Direct the preparation, authoring, and quality of CMC sections of regulatory submissions, ensuring scientific rigor and compliance with global standards. Oversee CMC regulatory risk assessments, agency interactions, and strategy development for complex technical issues. Lead major regulatory meetings with FDA, EMA, and other health authorities, ensuring alignment on CMC strategy and data packages. Drive timely and compliant post-approval CMC lifecycle management, including global change controls, supplements, variations, and renewals. Cross-Functional Collaboration Partner closely with Process Development, Manufacturing, Quality, Supply Chain, Clinical, and Program Management to provide integrated CMC regulatory leadership. Advise senior technical and business leaders on regulatory implications of process changes, technology transfers, supply strategies, and manufacturing network decisions. Ensure CMC regulatory considerations are built into development plans, technical reports, and program milestones. Team Leadership & Organizational Development Lead and develop a high-performing Regulatory CMC organization, including Directors, Strategists, and Managers. Establish functional vision, operating model, staffing plans, and performance standards for the CMC regulatory team. Foster a culture of accountability, collaboration, scientific excellence, and continuous improvement. Qualifications Education Advanced degree preferred (Ph.D., Pharm.D., or M.S.) in Chemistry, Pharmaceutical Sciences, Biochemical Engineering, or related life sciences discipline. Experience 15+ years of experience in Regulatory Affairs, CMC Regulatory, or CMC functions within the biopharmaceutical industry. 10+ years in leadership roles, with demonstrated success managing senior regulatory professionals and cross-functional teams. Proven track record of leading CMC regulatory strategy for multiple products at various stages (early development through commercial). Strong experience interacting with FDA, EMA, and other global agencies, including leading Type B/C, Scientific Advice, and pre-approval meetings. Experience with complex modalities strongly preferred (e.g., biologics, antibodies, cell/gene therapy, mRNA, viral vectors). Skills & Attributes Deep understanding of global CMC regulatory frameworks, guidelines, and evolving expectations. Executive-level communication skills and ability to influence across technical and non-technical audiences. Strategic thinker with strong operational execution skills and a mindset focused on innovation and quality. Ability to thrive in a fast-paced, high-growth environment with a hands-on leadership style. High integrity, sound judgment, and commitment to compliance. Additional Information Location: Onsite role based in Boston; executive presence required. Travel: Occasional domestic and international travel for regulatory meetings, conferences, or partner engagements. Compensation: Competitive executive compensation package including salary, bonus, equity, and benefits.

KLR Executive Search Group is proud to partner with a full-service business law firm to identify a commercially savvy, Chief Operating Officer (COO) to manage daily operations and lead the execution of the firm's growth strategy. This leader will translate strategic goals into scalable systems, policies, and staffing models across multiple offices, ensuring the firm has the infrastructure needed to support continued expansion. The COO will partner closely with practice and department leadership, oversee modernization initiatives, and drive cross-office alignment as the firm continues toward long-term growth targets. Ideal candidates will have experience scaling organizations ($100M+ revenue), ideally within professional services or law firms, and a track record of operational excellence. Ideally, this position will be hybrid and based out of the firm's Boca Raton, FL or Providence, RI offices. Core Responsibilities: Operational Leadership Oversee daily operations across all offices, ensuring seamless coordination, scalability, and alignment with strategic goals. Manage HR functions including recruiting, onboarding, retention, and performance management, while planning future HR initiatives. Partner with department heads to align staffing with strategic priorities and maintain high-performing teams. Direct facilities management, vendor partnerships, and operational logistics, while identifying innovation opportunities to enhance efficiency and collaboration. Technology & Process Innovation Standardize workflows, optimize client intake, and lead initiatives to improve internal coordination and service delivery across all offices. Implement and adopt technology solutions to enhance efficiency, collaboration, and client service, while partnering with CFO/CIO on data integration and performance tracking. Financial Management and Resource Allocation Partner with the CFO and firm leaders to manage budgeting, forecasting, pricing, and profitability, while ensuring strong cash flow and scalable operational planning. Develop and execute staffing and capacity plans, control operational expenditures, and deliver clear financial and performance reporting to senior leadership. Risk and Compliance Support Support the CLO and CCO by aligning operational policies with risk management, monitoring legal and regulatory compliance, and enforcing standards across HR, safety, and administrative functions. Qualifications: Executive operational leadership experience in professional services or law firms, with a track record of scaling organizations ($100M+ revenue). Strong strategic planning and execution abilities, translating firm-wide goals into systems, processes, and staffing that support growth across multiple offices. Expertise in operational oversight, including HR, finance, technology, facilities, vendor management, workflow optimization, and technology integration. Exceptional leadership and communication skills, able to collaborate effectively with attorneys and executives in a fast-paced, growth-oriented environment. The firm has main offices in Boca Raton, FL and Providence, RI, we would be looking for local candidates only or people who are willing to relocate to these areas. The salary range for this position is $190,000 - $350,000 and does not include benefits and bonus potential. Compensation is determined by a variety of factors including but not limited to the role, function, and associated responsibilities, as well as a candidate's work experience, education, knowledge, skills, and geographic location.

📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid Key Responsibilities & KPIs 1. Strategic & Operational Leadership Responsibilities: Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap. Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs. Drive continuous improvement, speed, and cost efficiency across all areas of the business. Lead monthly operations reviews and OKR tracking. KPIs: Achievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement >85% 2. Supply Chain & Production Management Responsibilities: Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. KPIs: Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries ≥ 95% Production yield > 98% Quality incident rate < 0.5% of total units 3. Logistics, Fulfillment & Distribution Responsibilities: Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. KPIs: Fulfillment accuracy ≥ 99% Inventory turnover 8-10x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY) 4. Commercial Operations & Launch Readiness Responsibilities: Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. KPIs: Product launch on-time rate ≥ 95% Forecast accuracy ≥ 85% Out-of-stock rate < 3% across SKUs Gross margin improvement YoY 5. Financial & Performance Management Responsibilities: Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. KPIs: Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue) 6. Team Leadership & Culture Responsibilities: Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. KPIs: Team retention ≥ 90% Employee engagement ≥ 85% Leadership succession & internal promotion rate ≥ 20% 7. Systems, Compliance & Continuous Improvement Responsibilities: Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. KPIs: Audit/compliance success rate 100% Reduction in manual processes ≥ 20% YoY Waste reduction % of output ERP utilization rate ≥ 90% Qualifications 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA/USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelor's degree required; MBA or equivalent experience preferred. Why Join Dumpling Daughter Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition. How to Apply: Send your resume and a cover letter to ****************************

Discover Veranova: At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. Role Overview: The Global Director of Procurement will lead Veranova's global procurement strategy, ensuring the efficient, cost-effective, and compliant acquisition of goods and services across all business units. This role is pivotal in driving strategic sourcing, supplier performance, risk mitigation, and sustainability across a complex, regulated supply chain. Core Responsibilities: Strategic Leadership: Develop and execute a global procurement strategy aligned with corporate goals, including cost optimization, supplier innovation, and risk management Supplier Management: Build and maintain strategic relationships with global suppliers, ensuring quality, reliability, and compliance with regulatory standards (FDA, EMA, ICH) Contract Negotiation: Lead high-value contract negotiations across direct and indirect categories, including raw materials, equipment, and CDMO/CMO services Compliance & Risk: Ensure procurement activities adhere to internal policies and external regulations, including sustainability and ethical sourcing standards Team Leadership: Build and mentor a high-performing global procurement team, fostering cross-functional collaboration and talent development Digital Enablement: Champion procurement technology adoption (e.g., ERP, eSourcing platforms) to enhance transparency, efficiency, and data-driven decision-making Spend Analysis & Reporting: Monitor procurement KPIs, conduct spend analysis, and report performance to executive leadership Qualifications: Required Bachelor's degree in Supply Chain, Engineering, Business, or related field; Master's preferred 10+ years of progressive experience in procurement, supply chain, or manufacturing, with global scope Proven success in strategic sourcing, supplier negotiations, and procurement transformation Strong knowledge of regulatory environments and compliance frameworks Experience with ERP systems (e.g., SAP, D365), eProcurement tools, and digital procurement strategies Excellent leadership, communication, and stakeholder engagement skills Preferred Certification in Procurement or Supply Chain (e.g., CPSM, CSCP) Experience in pharmaceutical or CDMO environments Familiarity with zero-based budgeting and sustainability programs Ability to work across diverse cultures and matrixed organizations Salary Range: $175,000 - $275,000 annual base salary Our Commitment: Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs. Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs. Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you don't meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team. Additional Information: Applicants for this role must be authorized to work in the United States without further employer sponsorship. Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. All your information will be kept confidential according to EEO guidelines. Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law. All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.

A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives. #J-18808-Ljbffr

Brown & Brown is seeking a Senior Director of Client Engagement to join our National Pharmacy Team. In this client-facing leadership role, you'll partner with large-market employer clients to deliver innovative pharmacy benefit strategies and drive measurable outcomes. You must have a minimum of 10 yrs of pharmacy benefit consulting or pharmacy benefit management. This role is a hybrid role to work with our office in Southborough, MA. What You'll Do ✔ Lead strategic discussions and develop client presentations ✔ Manage PBM implementations and benefit changes ✔ Oversee RFPs, procurement, and contract negotiations ✔ Collaborate with clinicians, analysts, and actuaries ✔ Provide technical expertise and mentor team members ✔ Analyze pharmacy spend and cost drivers using advanced tools What We're Looking For ✅ Bachelor's degree in healthcare, business, or finance ✅ 10+ years in pharmacy benefit consulting or PBM ✅ Strong analytical, financial modeling, and Excel skills ✅ Exceptional communication and client relationship skills ✅ Local to Southborough, MA (with up to 10% travel) Preferred: Registered pharmacist, experience with Tableau, familiarity with medical and pharmacy data. 💰 Compensation: $200,000-$300,000 annually + comprehensive benefits

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients. Role: Director, Managed Services Base Location: Onshore (Boston preferred, but flexible) Position type : Fulltime Key Responsibilities Service Delivery Leadership Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded. Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte. Implement best practices for process efficiency, automation, and quality assurance. Team Management Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation. Operational team spans US, nearshore, and offshore personnel. Hire, train, and mentor staff to ensure high performance and career development. Client Engagement Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives. Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges. Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes. Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences. Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services. Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives. Cross-Functional Collaboration Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery. Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes. Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives. Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence. Data Analytics & Insights Develop and oversee data analytics strategies to measure service performance and client outcomes. Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

WuXi XDC (stock code: 2268.HK), a leading Contract Research, Development and Manufacturing Organization (CRDMO) focused on the global antibody drug conjugates (ADCs) and broader bioconjugate market, is a pioneering CRDMO offering integrated, end-to-end services. Services are provided from proximately located, state-of-the-art laboratories and manufacturing facilities, allowing for a significant reduction in development timelines and costs. Headquarter in Shanghai, China, our over 1,000 skilled employees work across a global network to deliver expert-driven, high-quality and right-first-time project execution for our customers. By offering a single-source, open-access platform with the most comprehensive capabilities and technologies, WuXi XDC enables our biopharmaceutical partners to speed the development of innovative therapies for the benefit of patients worldwide. About the job Summary: The incumbent will lead the orderly progression of projects from the proposal stage through project completion by interacting with the client, technical teams and business development team. The incumbent will also participate in business development activities such as visiting existing or new clients and promoting WuXi XDC's services at conferences/trade shows. This position will offer the candidate flexibility working remotely from home in US or EU locations. Relocation to China could be an option. Responsibilities: Provide project and portfolio leadership supporting IND-enabling early and late stage bioproduct development CMC activities. Collaborate with CMC functional areas to ensure successful execution of various ADC or bioconjugate CMC projects, and delivery of results on time and within budget. Assist with development and manufacturing alliance management, product development and manufacturing strategy. Coordinate efforts and facilitate communication to ensure alignment between WuXi XDC and clients. Work with a high-performance team to ensure best quality services. Enhance current service offering and develop new clients. Technical Skills /Knowledge: The candidate should possess strong and effective project management, problem solving and interpersonal skills, and have a proven track record of working cross-functionally, across a wide variety of technical, business, and operational areas. Demonstrate good understanding of the pharmaceutical industry and large molecule drug development. The title of this CMC Lead position is flexible and may be from Associate Director, Director up to Senior Director. Depending upon the title, minimal 5-20 years of relevant pharmaceutical or biotech industry experience in CMC process development and/or GMP manufacturing is required. Working knowledge and understanding of current regulations and industry trends for large molecule and ADC/bioconjugate product development, manufacture, and testing is a must. Working experience in ADC is preferred. Experience in a Contract Research Organization (CRO) or Contract Manufacturing Organization (CMO) is preferred, but not required. Customary Education and Experience: MS/PhD in biochemistry, molecular biology, biochemical engineering, pharmaceutical science or related discipline. Fluent in English and Mandarin Chinese. Must have working knowledge of MS Office products. Technical experience at large pharma or biotech companies. ADC/Biologics process/formulation/analytical development and/or manufacturing experience

We are partnered with a commercial-stage Biopharmaceutical company who is looking to bring on a Compliance Business Partner at the Senior Director level. This position offers a unique opportunity to shape compliance strategy within a dynamic, growth-oriented environment, partnering closely with senior leadership and stakeholders. Key Responsibilities: Oversee and manage day-to-day commercialization efforts while ensuring adherence to applicable laws, regulations, and industry standards. Develop, implement, and maintain compliance policies, procedures, and training programs to guide organizational operations. Serve as the primary compliance advisor for business teams, providing risk identification and mitigation strategies for initiatives involving healthcare professionals, patients, and advocacy groups. Provide compliance oversight for programs such as speaker engagements, sponsorships, grants, and other healthcare-related interactions. Support transparency reporting, drug price reporting, internal investigations, and access to compliance tools including risk assessments and vendor due diligence. Qualifications: 8+ years of pharmaceutical compliance, audit, or related experience; B.A./B.S. required, advanced degree (MBA/JD) preferred. Strong knowledge of U.S. and global compliance laws, including anti-kickback statutes, transparency reporting, and industry guidelines (OIG, PhRMA). Experience with compliance audits, monitoring, and global transparency reporting; CHC or PMP certification is a plus.

Job Title: Executive Vice President of Operations Salary: $150,000-$165,000 + BONUS Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo About the Hospitality Company / The Opportunity: Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector. Responsibilities: Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement. Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets. Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities. Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally. Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth. Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets. Preserve high guest experience standards and brand consistency across all properties and operational activities. Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence. Must-Have Skills: 10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations. Proven experience designing and implementing operational systems in multi-market environments. Strong expertise in P&L management, budget development, and rigorous cost control. Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change. Bachelor's degree required; MBA or equivalent leadership training strongly preferred. Background in centralized purchasing, procurement, or supply chain management across diverse vendors. Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders. Willingness and ability to travel up to 25-30% nationally. Nice-to-Have Skills: Specific experience in luxury short-term rental or group hospitality operations. Strong familiarity with both PropCo and OpCo business models and operations. MBA or advanced degree in a relevant field. Technological fluency, including experience with hospitality tech platforms and data-driven decision making. Abscence of ego and a collaborative, team-focused leadership style. Demonstrated ability to thrive in a fast-paced, scaling environment.

is All About The Vice President, General Manager - Development Program prepares the Assistant General Manager of Merchandising via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program. This requirement is defined as having availability to relocate to any one of SFA's stores for additional assignments as an Assistant General Manager of Merchandising, and/or future promotion to Vice President, General Manager. The Assistant General Manager of Merchandising will participate in a six to eight month development program, providing a comprehensive understanding of SFA's leadership toolkit. The program culminates in an annual summit to include presentations to and from our Executive Leadership Team. Under the direction of a Flagship Vice President / General Manager, the Assistant General Manager of Merchandising is responsible for increasing sales by focusing on driving the selling and clienteling process through developing and managing effective selling teams, creating a service and selling culture that delivers results and ensuring the alignment of the merchandise to local needs and opportunities. The Assistant General Manager of Merchandising is responsible for developing a high performance selling organization; ensuring that all selling associates have clear selling strategies as well as broad product knowledge, and effectively coaching selling managers and associates to achieve selling goals, while ensuring that the service experience as delivered by the store team consistently exceeds customer expectations. The Assistant General Manager of Merchandising understands that the success of the organization is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent in order to drive sales results and maximize store volume. You Must Have: * 100% open availability to relocate within the United States * Minimum 5+ years of luxury retail management experience * Experience leading fast-paced, high retail sales volume environments * Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.) * Executive leadership presence with the ability to present/report business trends/financials * Experience developing and promoting People Leaders * Flexible in scheduling as the business needs including evenings, weekends and holiday schedules Who You Also Are: * Clearly shares the work to be done and the expected outcome. Easily creates working relationships to enhance self and team. * Seeks and expands on original ideas, enhances others' ideas and contributes their own ideas. Place the team's success above their own * Establishes positive interpersonal relationships * Champions innovation and creativity by encouraging, recognizing, and rewarding those who take initiative, develop new ideas, or improve work methods As The Assistant General Manager, Merchandising, You Will: I. BUSINESS OWNERSHIP * Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team * Directly oversees all Client Development Managers except within the Fifth Avenue Club (Personal Shopping) * In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities * Execute the VP/GM's strategic vision for his/her store * Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments * Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs) * Facilitate cross-functional communication across store departments to optimize collaborative efforts * Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings * Actively participate in, and in the absence of the VP / GM, lead Store Senior Leadership team meetings * Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results II. PEOPLE * Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams. * Be responsible for developing top talent Client Development Managers to promotability. * Collaborate with the Centralized Recruiting team, as appropriate, ensure jobs are filled in order to drive business. * Oversee people, product and placement, and sales promotion. * Oversee Client Development team performance and objectives. * Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues. * Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports. * Set goals for Associates in alignment with department objectives and supports in Associates in achieving them. * Develop, motivate, and train the management team in all aspects of the store. * Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations. III. CLIENT EXPERIENCE * Champion SFA culture and values, and manages the team to create a friendly, upbeat atmosphere where customer service is consistent with SFA standards. * Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts. * Oversee the floor to monitor and ensure coverage and presence. * Build a Customer Service-driven team, overseeing Customer Service efforts and escalations. * Partner with functional leads for execution of in-store selling events. * Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities. Your Life and Career at SFA: * Be a part of a team of disruptors focused on stores and redefining the luxury experience * Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate * A culture that promotes a healthy, fulfilling work/life balance * Benefits package for all eligible full-time employees (including medical, vision and dental) * An amazing employee discount Salary and Other Compensation: The starting salary for this position is between $115,000- $130,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is also eligible for bonus. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

is All About The Vice President, General Manager - Development Program prepares the Assistant General Manager of Merchandising via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program. This requirement is defined as having availability to relocate to any one of SFA's stores for additional assignments as an Assistant General Manager of Merchandising, and/or future promotion to Vice President, General Manager. The Assistant General Manager of Merchandising will participate in a six to eight month development program, providing a comprehensive understanding of SFA's leadership toolkit. The program culminates in an annual summit to include presentations to and from our Executive Leadership Team. Under the direction of a Flagship Vice President / General Manager, the Assistant General Manager of Merchandising is responsible for increasing sales by focusing on driving the selling and clienteling process through developing and managing effective selling teams, creating a service and selling culture that delivers results and ensuring the alignment of the merchandise to local needs and opportunities. The Assistant General Manager of Merchandising is responsible for developing a high performance selling organization; ensuring that all selling associates have clear selling strategies as well as broad product knowledge, and effectively coaching selling managers and associates to achieve selling goals, while ensuring that the service experience as delivered by the store team consistently exceeds customer expectations. The Assistant General Manager of Merchandising understands that the success of the organization is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent in order to drive sales results and maximize store volume. You Must Have: 100% open availability to relocate within the United States Minimum 5+ years of luxury retail management experience Experience leading fast-paced, high retail sales volume environments Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.) Executive leadership presence with the ability to present/report business trends/financials Experience developing and promoting People Leaders Flexible in scheduling as the business needs including evenings, weekends and holiday schedules Who You Also Are: Clearly shares the work to be done and the expected outcome. Easily creates working relationships to enhance self and team. Seeks and expands on original ideas, enhances others' ideas and contributes their own ideas. Place the team's success above their own Establishes positive interpersonal relationships Champions innovation and creativity by encouraging, recognizing, and rewarding those who take initiative, develop new ideas, or improve work methods As The Assistant General Manager, Merchandising, You Will: I. BUSINESS OWNERSHIP Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team Directly oversees all Client Development Managers except within the Fifth Avenue Club (Personal Shopping) In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities Execute the VP/GM's strategic vision for his/her store Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs) Facilitate cross-functional communication across store departments to optimize collaborative efforts Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings Actively participate in, and in the absence of the VP / GM, lead Store Senior Leadership team meetings Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results II. PEOPLE Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams. Be responsible for developing top talent Client Development Managers to promotability. Collaborate with the Centralized Recruiting team, as appropriate, ensure jobs are filled in order to drive business. Oversee people, product and placement, and sales promotion. Oversee Client Development team performance and objectives. Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues. Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports. Set goals for Associates in alignment with department objectives and supports in Associates in achieving them. Develop, motivate, and train the management team in all aspects of the store. Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations. III. CLIENT EXPERIENCE Champion SFA culture and values, and manages the team to create a friendly, upbeat atmosphere where customer service is consistent with SFA standards. Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts. Oversee the floor to monitor and ensure coverage and presence. Build a Customer Service-driven team, overseeing Customer Service efforts and escalations. Partner with functional leads for execution of in-store selling events. Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities. Your Life and Career at SFA: Be a part of a team of disruptors focused on stores and redefining the luxury experience Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount Salary and Other Compensation: The starting salary for this position is between $115,000- $130,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is also eligible for bonus. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Nexstar Media Inc., America's largest local broadcasting company, is seeking a Vice President and General Manager to lead its media properties in Providence, Rhode Island (DMA #52). The General Manager will have full oversight of Nexstar's operations at WPRI (CBS/) MyNet) and will oversee its operational agreement with Mission Broadcasting providing services to WNAC (Fox/CW) through an SSA, as well as wpri.com, and all other digital, mobile and social media assets for the stations. Our stations serve viewers in Rhode Island and Southeastern Massachusetts. Our award-winning news teams are market leaders with in-depth and investigative local coverage. We are committed to serving our local viewers with more than 70 hours of local news and programming a week - including the only local lifestyle show in the market, The Rhode Show. WPRI is, also, the official station of the New England Patriots in Rhode Island. Living in Providence offers an ideal balance of career opportunities and quality of life, making it a great place to call home. As the state capital and a hub for education, healthcare, and innovation, Providence provides a thriving job market with strong networks across multiple industries. The city's rich cultural scene, diverse dining options, and renowned universities foster a dynamic and creative atmosphere. Its manageable size also means shorter commutes and easy access to both city amenities and New England's natural beauty, including nearby beaches and hiking trails. Essential Duties and Requirements Ideal candidates will have a minimum of three years of GM experience at a broadcast television station with accompanying digital assets. The right fit for this position will be a seasoned and knowledgeable professional who is a driven advocate of local broadcasting and digital service to the community in which they have previously served, and a proven history of audience growth. In addition, ideal candidates should possess a strong track record of revenue achievement, share growth and financial expense understanding. This position requires a leader with exemplary strategic vision, focused execution, and a verified understanding of local outreach and thoughtful community involvement. In addition to having a proven track record of managing high-performing sales, and news teams, the successful candidate must be effective in collaborating with department heads and staff members, while promoting teamwork within all areas of station operations. The ability to engage local community leaders and develop long-term relationships with key station clients is essential. If you are driven by a determination to succeed, have a tireless work ethic, a commitment to creative, successful revenue generation, dedicated to serving the community, and enjoy working alongside an exceptional team of dedicated employees with America's largest broadcasting company, then apply online at *************** About Nexstar Media Group, Inc. Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms, including more than 316,000 hours of programming produced annually by its business units. Nexstar owns America's largest local television broadcasting group comprised of top network affiliates, with more than 200 owned or partner stations in 116 U.S. markets reaching 220 million people. Nexstar's national television properties include The CW, America's fifth major broadcast network, NewsNation, our national news network providing “News for All Americans,” popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company's portfolio of digital assets, including its local TV station websites, The Hill and NewsNationNow.com, are collectively a Top 10 U.S. digital news and information property. For more information, please visit nexstar.tv. #LI - Onsite

The Director, Order Management Operations- Heme develops and provides strategic direction and leads daily operations of the US care management team supporting the US, Heme Business Unit. This individual will represent the US on the global cross-functional manufacturing team, developing slot allocation policies, managing exceptions processes, and managing system/manufacturing capacity. This individual will also play a key role in ensuring exceptional support is provided to our customers by our care manger team. This critical role will be highly cross functional within Vertex with the goal of providing industry-leading patient support through patient facing interactions and logistical coordination. Exceptional leadership and collaboration skills, as well as a strategic mindset are essential to the role. Strong partnerships will be with internal functions such as finance, supply chain, manufacturing, IT, and other commercial colleagues. This individual will report to the Head of US Heme Patient Support. Key Responsibilities: Lead daily operations and overall performance of the Care Manager team in supporting the successful navigation of the Casgevy treatment journey: Provision of real-time, high-quality, and individualized support to care managers Clear and consistent communication of roles, responsibilities, and performance expectations Daily monitoring to ensure consistent execution of all program requirements First level of escalation for team members to gain resolution of issues or questions that arise relating to a Casgevy order and Vertex Connects programing Consistent refinement and development of the CM role to ensure provision of impactful support in the logistical coordination of support activities and customer relationship development Build/enhance and manage reporting to provide insights, trends and issues and drive CM performance Collaborate with Heme leadership, the PECO Order Management Operations Director, the Patient Support Operations Associate Director, and the training team to identify performance trends and training opportunities Ensure professional development of the CM team and the upskilling and refinement of the department's daily operations. Support the roll out of new PSP/OM initiatives and processes to the CM team and provide daily monitoring and reinforcement and coaching to support adoption Manage team insight generation and dissemination to ensure high quality and compliant daily team activities Cultivate and maintain a positive and psychologically safe team culture Support Heme US Order Management daily operations including: Responsible for the implementation of all new global and US OM initiatives (e.g. manufacturing, systems); ensuring new policies are aligned with US business objective Support US OM strategy and process optimization to ensure the processes support global OM goals and the best possible customer experience including but not limited to: System requirements (VCP and BEACON) Ways of working with internal teams OM communications SOP/WI Documentation Oversight and optimization of CM OM roles and responsibilities EHR and portal system requirements (VCP and BEACON) Cross functional ways of working with internal teams to support a complaint and cross functional approach to ATC support Ensure timely and consistent program execution of OM Escalation, Quality Event, & Rapid Response support, lead any efforts around authoring external communications regarding specific batches and the integration of learnings into program operations Provide oversight and serve as a point of escalation to remove barriers in the provision of support for all active US Casgevy orders Maintain all SOP/WI documentation to ensure it accurately reflects the work being asked of the team Serve as the OM cross functional partner with Vertex commercial supply chain & manufacturing team [CMSC], logistics, AIS, GTAM, and all additional supporting functions such as finance and IT for order management. Collaborate with Heme leadership, the training team to identify performance trends and training opportunities. Actively support the development of a positive team culture through behavior and initiatives. Qualifications: Bachelor's Degree Strong customer service focus and the ability to act with urgency to respond to customer needs CGT experience preferred Strategic mindset 5+ years' experience as impactful people-leader preferably in the biotech/pharma environment Excellent communication, interpersonal, and leadership skills Ability to act with urgency to ensure time-critical activities are completed while ensuring all stakeholders are on-board and have clarity around the goals and objectives Business savviness and ability to streamline processes and find opportunities for improvement Must be able to effectively work in a fast-paced environment, with strong time-management skills Some travel may be to interact with customers and industry events and conferences 10+ year's work experience in the biotech/pharma environment Excellent communication, interpersonal, and leadership skills Ability to act with urgency to ensure time-critical activities are completed while ensuring all stakeholders are on-board and have clarity around the goals and objectives Ability to take complex situations and break them down into simple parts to enable stakeholders to make decisions / take actions Business savviness and ability to streamline processes and find opportunities for improvement Must be able to effectively work in a fast-paced environment, with strong time-management skills Some travel may be to interact with Authorized Treatment Center representatives Pay Range: $187,200 - $280,800 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com