How To Become A Senior Voice Engineer: What It Is and Career Path

What is a senior voice engineer and how to become one

Updated January 8, 2025

4 min read

A senior voice engineer provides voice infrastructure services to telecommunication providers and third-party vendors of computer hardware and software maintenance services. Some of your responsibilities may include managing the upgrade of the enterprise CTI system and providing training to management and end-users for ACD equipment and CMS reporting. You might be expected to implement new hardware and systems, including installing, customising, maintaining, upgrading, and repairing a telecommunications system.

You will find yourself working heavily with Voice over Internet Protocols (VoIP). It is important to display excellent leadership, communication, and analytical skills, as well as a keen eye for details.

Proficiency in Voip, Unity, Avaya, and QoS is crucial for the position of a senior voice engineer. The minimum educational requirement is a bachelor's degree in a related field. You will also require a Cisco Certified Network Professional (CCNP) certification to work as a senior voice engineer. Senior voice engineers earn an average of $103,000 yearly at the rate of $49.59 an hour.

ScoreSenior Voice EngineerUS Average

Salary

7.7

Avg. Salary $102,343

Avg. Salary $59,228

Stability level

5.7

Growth rate 5%

Growth rate 0.3%

Diversity

3.6

Race

American Indian and Alaska Native 0.32%

Asian 10.33%

Black or African American 9.94%

Hispanic or Latino 14.00%

Unknown 4.47%

White 60.94%

Gender

female 10.37%

male 89.63%

Age - 45

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 45

Stress level

5.7

Stress level is manageable

7.1 - high

Complexity level

7.7

Complexity level is challenging

7 - challenging

Work life balance

5.9

Work life balance is fair

6.4 - fair

Key steps to become a senior voice engineer

Explore senior voice engineer education requirements

Most common senior voice engineer degrees

Bachelor's

56.2 %

Associate

24.2 %

Master's

12.4 %

Start to develop specific senior voice engineer skills

Skills	Percentages
Unified Communications	9.29%
VoIP	8.70%
Avaya	5.12%
Unity	4.89%
QoS	4.52%

Research senior voice engineer duties and responsibilities

Supervise, engineer, manage and maintain multiple telecommunication, and telephony engineering projects.
Provide training to management and end users for ACD equipment and CMS reporting.
Configure and maintain various Cisco IOS base switches, routers, voice gateways and gatekeepers.
Coordinate conversion of local numbers to IVR application, improve customer satisfaction and reduce telecommunication cost at local sites.

Get senior voice engineer experience

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