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Senior voice engineer skills for your resume and career
15 senior voice engineer skills for your resume and career
1. Unified Communications
- Have a working knowledge of network infrastructure components that support the Unified communications solution, with emphasis on voice gateways.
- Project:- Media forking invoked by Unified Communications Application Programmable Interface (UCAPI).
2. VoIP
- Consulted clients on upgrading PBX-based voice networks to VoIP including design specification configuration, and growth capability.
- Develop functional and detailed technical specifications * Design domestic and international VoIP deployments scaling to 60,000 users.
3. Avaya
Avaya is a multinational company that specializes in facilitating business communications all over the world.
- Served as Tier II/III support for features, functionality & administration for AVAYA Communication Manager Servers & voice products.
- Created instruction document translation in Avaya Communications Manager for survivable media gateways.
4. Unity
Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.
- Configured CUBE Enterprise and has knowledge of CUBE-SP functions Has experience with Cisco Unity, Presence, and LDAP synchronization
- Managed and imported the user's accounts from Active Directory to CUCM, CUCM to Cisco Unity Connection.
5. QoS
- Provide QOS and Managed security for most of our clients and our core network.
- Interconnected client branch offices using GRE tunneling; customized client QOS and managed enterprise wide QOS, and managed enterprise voicemail applications
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Configure and troubleshoot Cisco Customer Voice Portal deployments.
- Worked with a team as the highest point of escalation to support and troubleshoot issues in a large scale enterprise environment.
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PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
- Co-Managed the implementation of Virtual PBX supporting twenty-three nationwide locations.
- Project managed multitude of small to large scale voice PBX upgrades, installations, for the past 8 years.
8. Escalation Support
- State Of Florida and Global USA Escalation support for MES Operation Group.
9. Network Infrastructure
- Manage Cisco network infrastructure by configuring and installing new switches when needed, configuring VTP and VLAN assignment when necessary.
- Assist client in the daily maintenance of video/audio, voice network infrastructure.
10. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Provided training to management and end users for ACD equipment and CMS reporting.
- Host monthly CMS Supervisor & Vector training classes for new call-center managers and agents.
11. Switches
- Managed and aided Aspect Customer Service Engineers in the installation and programming of both Aspect ACD switches.
- Configured Integrated Services Router 3925s, Aggregation Services Router ASR1004s, 3750 POE layer 3 switches.
12. MPLS
- Engineered, installed, and maintained Voice Gateways using Cisco 2811/3825 routers with FXS/FXO and MPLS infrastructures.
- Implemented network connectivity with MPLS, BGP, OSPF, and designed VLANs for voice and data.
13. Telecommunication
- Supervised, engineered, managed and maintained multiple telecommunication, and telephony engineering projects.
- Coordinated implementation of IVR application improving customer satisfaction and reduced telecommunication costs.
14. Voice Gateways
Voice gateways are components that facilitate translation between various kinds of networks, such as VoIP (voice over internet protocol) and PSTN (public switched telephone network). They also function as an interfacing device between VoIP and devices such as fax machines and alarm systems.
- Experience with configuring and troubleshooting Voice Gateways including: VG 224, 38XX, and 262XXM.
- Installed 5 voice gateways to handle 9 PRI's throughout 3 different campuses.
15. ACD
ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.
- Upgraded ACD systems at 65 nationwide locations.
- Document ACD menus and call flows.
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List of senior voice engineer skills to add to your resume

The most important skills for a senior voice engineer resume and required skills for a senior voice engineer to have include:
- Unified Communications
- VoIP
- Avaya
- Unity
- QoS
- Troubleshoot
- PBX
- Escalation Support
- Network Infrastructure
- CMS
- Switches
- MPLS
- Telecommunication
- Voice Gateways
- ACD
- Voice Services
- UC
- UCCE
- Jabber
- ISDN
- IM
- TDM
- CUC
- Video Conferencing
- SME
- IVR
- WebEx
- Technical Support
- Cisco Ucs
- Voice Network
- Cisco Unity
- Virtualization
- Windows
- PRI
- Dial Plan
- CVP
- BGP
- IOS
- Provisioning
- MGCP
- Cisco Voip
- OSPF
- H323
- ICM
- CTI
- VPN
Updated January 8, 2025