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Senior voice engineer skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Shivendra Panwar,
Dan Brown
Below we've compiled a list of the most critical senior voice engineer skills. We ranked the top skills for senior voice engineers based on the percentage of resumes they appeared on. For example, 9.3% of senior voice engineer resumes contained unified communications as a skill. Continue reading to find out what skills a senior voice engineer needs to be successful in the workplace.

15 senior voice engineer skills for your resume and career

1. Unified Communications

Here's how senior voice engineers use unified communications:
  • Have a working knowledge of network infrastructure components that support the Unified communications solution, with emphasis on voice gateways.
  • Project:- Media forking invoked by Unified Communications Application Programmable Interface (UCAPI).

2. VoIP

Here's how senior voice engineers use voip:
  • Consulted clients on upgrading PBX-based voice networks to VoIP including design specification configuration, and growth capability.
  • Develop functional and detailed technical specifications * Design domestic and international VoIP deployments scaling to 60,000 users.

3. Avaya

Avaya is a multinational company that specializes in facilitating business communications all over the world.

Here's how senior voice engineers use avaya:
  • Served as Tier II/III support for features, functionality & administration for AVAYA Communication Manager Servers & voice products.
  • Created instruction document translation in Avaya Communications Manager for survivable media gateways.

4. Unity

Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.

Here's how senior voice engineers use unity:
  • Configured CUBE Enterprise and has knowledge of CUBE-SP functions Has experience with Cisco Unity, Presence, and LDAP synchronization
  • Managed and imported the user's accounts from Active Directory to CUCM, CUCM to Cisco Unity Connection.

5. QoS

Here's how senior voice engineers use qos:
  • Provide QOS and Managed security for most of our clients and our core network.
  • Interconnected client branch offices using GRE tunneling; customized client QOS and managed enterprise wide QOS, and managed enterprise voicemail applications

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how senior voice engineers use troubleshoot:
  • Configure and troubleshoot Cisco Customer Voice Portal deployments.
  • Worked with a team as the highest point of escalation to support and troubleshoot issues in a large scale enterprise environment.

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7. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how senior voice engineers use pbx:
  • Co-Managed the implementation of Virtual PBX supporting twenty-three nationwide locations.
  • Project managed multitude of small to large scale voice PBX upgrades, installations, for the past 8 years.

8. Escalation Support

Here's how senior voice engineers use escalation support:
  • State Of Florida and Global USA Escalation support for MES Operation Group.

9. Network Infrastructure

Here's how senior voice engineers use network infrastructure:
  • Manage Cisco network infrastructure by configuring and installing new switches when needed, configuring VTP and VLAN assignment when necessary.
  • Assist client in the daily maintenance of video/audio, voice network infrastructure.

10. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how senior voice engineers use cms:
  • Provided training to management and end users for ACD equipment and CMS reporting.
  • Host monthly CMS Supervisor & Vector training classes for new call-center managers and agents.

11. Switches

Here's how senior voice engineers use switches:
  • Managed and aided Aspect Customer Service Engineers in the installation and programming of both Aspect ACD switches.
  • Configured Integrated Services Router 3925s, Aggregation Services Router ASR1004s, 3750 POE layer 3 switches.

12. MPLS

Here's how senior voice engineers use mpls:
  • Engineered, installed, and maintained Voice Gateways using Cisco 2811/3825 routers with FXS/FXO and MPLS infrastructures.
  • Implemented network connectivity with MPLS, BGP, OSPF, and designed VLANs for voice and data.

13. Telecommunication

Here's how senior voice engineers use telecommunication:
  • Supervised, engineered, managed and maintained multiple telecommunication, and telephony engineering projects.
  • Coordinated implementation of IVR application improving customer satisfaction and reduced telecommunication costs.

14. Voice Gateways

Voice gateways are components that facilitate translation between various kinds of networks, such as VoIP (voice over internet protocol) and PSTN (public switched telephone network). They also function as an interfacing device between VoIP and devices such as fax machines and alarm systems.

Here's how senior voice engineers use voice gateways:
  • Experience with configuring and troubleshooting Voice Gateways including: VG 224, 38XX, and 262XXM.
  • Installed 5 voice gateways to handle 9 PRI's throughout 3 different campuses.

15. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how senior voice engineers use acd:
  • Upgraded ACD systems at 65 nationwide locations.
  • Document ACD menus and call flows.
top-skills

What skills help Senior Voice Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior voice engineer resumes?

Shivendra PanwarShivendra Panwar LinkedIn profile

Professor, New York University

In my opinion, mathematical skills, coding skills, and the ability to communicate effectively and succinctly are an unbeatable combination. Some awareness of business issues is essential. Being aware of larger societal issues, including ethics, is very important.

What type of skills will young senior voice engineers need?

Dan BrownDan Brown LinkedIn profile

Marketing Communications Director, Telecommunications Industry Association (TIA)

Today's grads should recognize their credentials reflect something that goes way beyond specific knowledge -- the ability to adaptably learn new things. That is a core skill they should continue to nurture in professional life, hopefully with the support of an employer that also recognizes and appreciates this. In addition, knowledge of how various technology standards work and how they are developed is not usually something learned in a university classroom, but understanding the role they play in creating market opportunities presents a differentiating opportunity. It's important to note, the need to manage and maintain physical infrastructure will never go away, but as more and more of that infrastructure becomes virtualized, software skills and knowledge of remote management systems are skills that will be increasingly in demand.

List of senior voice engineer skills to add to your resume

Senior voice engineer skills

The most important skills for a senior voice engineer resume and required skills for a senior voice engineer to have include:

  • Unified Communications
  • VoIP
  • Avaya
  • Unity
  • QoS
  • Troubleshoot
  • PBX
  • Escalation Support
  • Network Infrastructure
  • CMS
  • Switches
  • MPLS
  • Telecommunication
  • Voice Gateways
  • ACD
  • Voice Services
  • UC
  • UCCE
  • Jabber
  • ISDN
  • IM
  • TDM
  • CUC
  • Video Conferencing
  • SME
  • IVR
  • WebEx
  • Technical Support
  • Cisco Ucs
  • Voice Network
  • Cisco Unity
  • Virtualization
  • Windows
  • PRI
  • Dial Plan
  • CVP
  • BGP
  • IOS
  • Provisioning
  • MGCP
  • Cisco Voip
  • OSPF
  • H323
  • ICM
  • CTI
  • VPN

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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