What does a senior voice engineer do?
A senior voice engineer is an individual who provides voice infrastructure services typically to telecommunication providers and third-party vendors of computer hardware and software maintenance services. The professional also oversees messaging network administration and configuration. The core skills that senior voice engineers should possess to perform their responsibilities include a keen eye for details and excellent leadership and analytical skills. A degree in engineering or computer science is required to qualify for the position.
Senior voice engineer responsibilities
Here are examples of responsibilities from real senior voice engineer resumes:
- Supervise, engineer, manage and maintain multiple telecommunication, and telephony engineering projects.
- Provide training to management and end users for ACD equipment and CMS reporting.
- Configure and maintain various Cisco IOS base switches, routers, voice gateways and gatekeepers.
- Coordinate conversion of local numbers to IVR application, improve customer satisfaction and reduce telecommunication cost at local sites.
- Configure MPLS on Masergy converge networks.
- Design and implement wireless IP network.
- Monitor health of all hardware, and Netsip Linux nodes.
- Provide system sweep to lower cost with unuse IP addresses.
- Prepare standards and requirements for the translations of newly install switches.
- Implement IVR route set up for auto payment for the end customer.
- Report ACD statistics to managers on various departments and individual call center agents.
- Test and implement IPCC (UCCX) IVR scripts as per customer requirement.
- Create the Visio docs and update spreadsheets for the implementation teams to review and use.
- Develop secure solutions for IP and ISDN audio/video conferencing base on Cisco/Tandberg TMS, and Telepresence.
- Work with the LAN and network services team to develop fully integrate data and voice solutions.
Senior voice engineer skills and personality traits
We calculated that 9% of Senior Voice Engineers are proficient in Unified Communications, VoIP, and Avaya. They’re also known for soft skills such as Detail oriented, Leadership skills, and Analytical skills.
We break down the percentage of Senior Voice Engineers that have these skills listed on their resume here:
- Unified Communications, 9%
Have a working knowledge of network infrastructure components that support the Unified communications solution, with emphasis on voice gateways.
- VoIP, 9%
Consulted clients on upgrading PBX-based voice networks to VoIP including design specification configuration, and growth capability.
- Avaya, 5%
Served as Tier II/III support for features, functionality & administration for AVAYA Communication Manager Servers & voice products.
- Unity, 5%
Configured CUBE Enterprise and has knowledge of CUBE-SP functions Has experience with Cisco Unity, Presence, and LDAP synchronization
- QoS, 5%
Provide QOS and Managed security for most of our clients and our core network.
- Troubleshoot, 4%
Configure and troubleshoot Cisco Customer Voice Portal deployments.
Common skills that a senior voice engineer uses to do their job include "unified communications," "voip," and "avaya." You can find details on the most important senior voice engineer responsibilities below.
Detail oriented. One of the key soft skills for a senior voice engineer to have is detail oriented. You can see how this relates to what senior voice engineers do because "computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together." Additionally, a senior voice engineer resume shows how senior voice engineers use detail oriented: "performed a detailed capacity planning analysis of ip telephony and unified communications services across the enterprise. "
Leadership skills. Another soft skill that's essential for fulfilling senior voice engineer duties is leadership skills. The role rewards competence in this skill because "many computer network architects direct teams of engineers, such as computer hardware engineers, who build the networks they have designed." According to a senior voice engineer resume, here's how senior voice engineers can utilize leadership skills in their job responsibilities: "utilized fpga successfully in major test program project management and team leadership:. "
Analytical skills. Another skill that relates to the job responsibilities of senior voice engineers is analytical skills. This skill is critical to many everyday senior voice engineer duties, as "computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization." This example from a resume shows how this skill is used: "created call flows and scripts with prompts, data base dips and tts and asr functionality in cvp and cvp studio. "
The three companies that hire the most senior voice engineers are:
- Fisher Investments3 senior voice engineers jobs
- American Express2 senior voice engineers jobs
- Gallagher2 senior voice engineers jobs
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Senior voice engineer vs. Noc analyst
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
These skill sets are where the common ground ends though. The responsibilities of a senior voice engineer are more likely to require skills like "unified communications," "avaya," "unity," and "qos." On the other hand, a job as a noc analyst requires skills like "servers," "network operations," "solarwinds," and "routers." As you can see, what employees do in each career varies considerably.
Noc analysts earn the highest salaries when working in the technology industry, with an average yearly salary of $56,276. On the other hand, senior voice engineers are paid more in the finance industry with an average salary of $110,411.The education levels that noc analysts earn slightly differ from senior voice engineers. In particular, noc analysts are 8.2% less likely to graduate with a Master's Degree than a senior voice engineer. Additionally, they're 1.1% less likely to earn a Doctoral Degree.Senior voice engineer vs. Lan analyst
A telecom analyst coordinates, reviews, and performs all the required telecommunications changes, adds, and moves. They coordinate, review, and perform repair services in all critical emergency cases. These professionals review, ascertain the accuracy and recommend payment of invoices delivered for services offered. Telecom analysts also oversee and coordinate the assigned telecommunication activities and recommend improvements to enhance the system's technical capabilities and minimize operating costs. Furthermore, they develop and maintain a preventative maintenance plan for all the company's owned telephone systems.
In addition to the difference in salary, there are some other key differences worth noting. For example, senior voice engineer responsibilities are more likely to require skills like "unified communications," "avaya," "unity," and "qos." Meanwhile, a lan analyst has duties that require skills in areas such as "windows server," "network hardware," "pc," and "desktop support." These differences highlight just how different the day-to-day in each role looks.
In general, lan analysts achieve similar levels of education than senior voice engineers. They're 3.9% less likely to obtain a Master's Degree while being 1.1% less likely to earn a Doctoral Degree.Senior voice engineer vs. Telecom analyst
Lead Data Architects are experienced employees who manage the data architecture needs of the company. They also manage the data architects who fulfill these needs. They are in charge of creating data management systems based on the requirement of the company. They work hand in hand with data engineers and information technology professionals to create these systems. Lead Data Architects design data systems based on the internal and external data sources of the company. They would then create a blueprint to centralize these systems to streamline the different processes of the company.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior voice engineer resumes include skills like "avaya," "unity," "qos," and "troubleshoot," whereas a telecom analyst is more likely to list skills in "vendor relationships," "infrastructure," "cost savings," and "avaya pbx. "
Telecom analysts earn the best pay in the technology industry, where they command an average salary of $76,848. Senior voice engineers earn the highest pay from the finance industry, with an average salary of $110,411.When it comes to education, telecom analysts tend to earn lower degree levels compared to senior voice engineers. In fact, they're 6.3% less likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.Senior voice engineer vs. Lead data architect
Types of senior voice engineer
Updated January 8, 2025











